Novotel Surfers Paradise

Hotels
•
Novotel
7.5 (6124 reviews)
Cnr Hanlan St and Surfers Paradise Blvd , Gold Coast , au

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor cleanliness
Lack of maintenance

Categories

Cleanliness
6.58
Several mentions of dirty rooms and poor housekeeping.
Service
8.55
Staff at the coffee shop and breakfast restaurant were noted as friendly and helpful.
Location
9.59
Location was praised in multiple reviews for its proximity to beaches and activities.
Room Quality
6.54
Some reviews highlighted issues with the room setup and run-down condition.
Amenities
8.07
Some good amenities noted, but lack of maintenance was also mentioned.
Value for Money
7.03
The prices for breakfast and poor service were seen as diminishing value.
Food and Beverage
5.58
Many complaints about poor breakfast quality and lack of options.
Overall Experience
8.05
Mixed reviews, but some positive sentiments about the overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:03

Property Description

Immerse Yourself in Paradise at Novotel Surfers Paradise

Luxurious Amenities: From private balconies with stunning views to a full-size tennis court and a rejuvenating hot tub, Novotel Surfers Paradise offers a range of facilities to elevate your stay.

Family-Friendly Experience: With free accommodation and breakfast for 2 children under 16, spacious rooms, and proximity to family attractions, Novotel Surfers Paradise ensures a memorable getaway for all.

Dining Delights: Indulge in delectable dining options at BLVD Café & Bar, offering a variety of dishes and beverages to satisfy your cravings throughout the day.

Experience the perfect blend of relaxation and excitement at Novotel Surfers Paradise. Book now for an unforgettable Gold Coast getaway!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note that the property requires a AUD 100 pre-authorization at time of check-in via credit card, debit card or cash, as well as an additional AUD 50 per night, to cover any incidental charges. This will be refunded upon check out, minus any incidental charges. Please note the name on the credit card used for the booking should correspond to the guest staying at the property. Please note that the guest who makes the reservation must be 18 years or older, and staying at the property. Guests are required to present a valid photo ID upon check in. Please note that this property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual "Schoolies Week" period. It does not guarantee the safety, comfort and convenience of school graduate guests during this period. Please note that this property has a strict 'No Party Policy'. Failure to comply with property policies may result in the eviction of guests and the loss of any deposits or payments made. All guests must sign the property's Terms of Stay. Please note that all accommodations is individually furnished and the photos are presented as a guide only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Mon, Jul 13, 2026 until Thu, Sep 17, 2026
Hot tub/jacuzzi is closed from 2026-09-17 until 2026-07-13
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OOL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs AUD 22 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.5
Based on 6124 reviews
Cleanliness: 6.58
Service: 8.55
Location: 9.59
Room Quality: 6.54
Amenities: 8.07
Value for Money: 7.03
Food and Beverage: 5.58
Overall Experience: 8.05
A
Ariarne • family_with_children • au
10
2026-07-11 • via Nuitee
S
Sherelle • solo_traveller • au
9
2026-07-11 • via Nuitee
P
Paul • family_with_children • au
10
2026-07-11 • via Nuitee
H
HUI LING • extended_group • sg
7
Great location and clean but service can improve
Pros:

Pretty clean and location is great

Cons:

The service can be streamlined for better performance

2026-07-11 • via Nuitee
A
Ashleigh • couple • au
10
Stunning views, nice staff, and amazing buffet breakfast. The heated pool and spa were also awesome, and it was a great
Pros:

Stunning views, nice staff, and amazing buffet breakfast. The heated pool and spa were also awesome, and it was a great location with the beach and lots of cool shops and restaurants within walking distance.

2026-07-11 • via Nuitee
R
Rosaria • family_with_children • au
8
Great location for weekends stay, staff were extremely friendly and helpful.
Pros:

The location was perfect for a weekend stay.

Cons:

We weren’t made aware of the renovations until after we booked. Didn’t have a negative impact on our break but would have been nice to know. The beds weren’t the most comfortable

2026-07-11 • via Nuitee
M
Mahyar • family_with_children • au
4
Not bad
Pros:

It was clean.

Cons:

It was not any sleeper there any toothbrush and I had to get the towel from reception. When I had booking over the phone, the receptionist promised me to give the room in level 26 when we arrived there they gave us in level 22.

2026-07-10 • via Nuitee
R
Rhea • family_with_children • au
7
2026-07-10 • via Nuitee
P
Pooja • solo_traveller • au
10
Pros:

Location, facilities, comfort and friendly staff

2026-07-10 • via Nuitee
J
jack • couple • au
10
2026-07-10 • via Nuitee
S
Sohi • solo_traveller • au
10
Enjoyful
Pros:

The location and ambience

Cons:

Crowded dining area

2026-07-10 • via Nuitee
A
Anubhav • family_with_children • au
5
Pros:

The location was great however the room was below our expectations. The room was dark and noisy because of the music from the nightclub.

Cons:

More lights in the room.

2026-07-09 • via Nuitee
K
KOUSHI • solo_traveller • jp
10
2026-07-09 • via Nuitee
H
Hao • solo_traveller • au
10
Pros:

Very good location

Cons:

A little bit noise in the night

2026-07-09 • via Nuitee
I
isabella • extended_group • au
8
2026-07-09 • via Nuitee
Y
Y • couple • au
7
2026-07-08 • via Nuitee
M
Matthew • solo_traveller • au
8
Pros:

Staff

Cons:

Room infotainment was problematic

2026-07-08 • via Nuitee
M
Matthew • solo_traveller • au
8
Pros:

Staff and location

Cons:

Infotainment was problematic

2026-07-08 • via Nuitee
J
Jenayah • extended_group • au
10
2026-07-06 • via Nuitee
I
Isabel • family_with_children • au
9
Well provided for
Pros:

The staff were super friendly, the rooms were clean and sized well. The service was above expectations.

Cons:

The rooms could have had at least a microwave for food, do get a lot of night noise from the streets around

2026-07-05 • via Nuitee