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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Garden
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BBQ facilities
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Tennis court
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Hot tub/Jacuzzi
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Car hire
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Dry cleaning
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Breakfast in the room
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Currency exchange
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Babysitting/child services
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Non-smoking throughout
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Outdoor pool
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Sun terrace
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Daily housekeeping
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Designated smoking area
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Street parking
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Beachfront
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Snack bar
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Pool with view
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Heated pool
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Vending machine - drinks
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Toilet with grab rails
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Public transport tickets
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Vending machine - snacks
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Lower bathroom sink
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Pool bar
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Outdoor furniture
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Sun loungers or beach chairs
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Picnic area
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Coffee Shop on site
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Shallow end
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Fence around pool
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Tennis equipment
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Beach
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
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Broadcast Live sport events
Review Highlights
Categories
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Property Description
Immerse Yourself in Paradise at Novotel Surfers Paradise
Luxurious Amenities: From private balconies with stunning views to a full-size tennis court and a rejuvenating hot tub, Novotel Surfers Paradise offers a range of facilities to elevate your stay.
Family-Friendly Experience: With free accommodation and breakfast for 2 children under 16, spacious rooms, and proximity to family attractions, Novotel Surfers Paradise ensures a memorable getaway for all.
Dining Delights: Indulge in delectable dining options at BLVD Café & Bar, offering a variety of dishes and beverages to satisfy your cravings throughout the day.
Experience the perfect blend of relaxation and excitement at Novotel Surfers Paradise. Book now for an unforgettable Gold Coast getaway!
Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note that the property requires a AUD 100 pre-authorization at time of check-in via credit card, debit card or cash, as well as an additional AUD 50 per night, to cover any incidental charges. This will be refunded upon check out, minus any incidental charges. Please note the name on the credit card used for the booking should correspond to the guest staying at the property. Please note that the guest who makes the reservation must be 18 years or older, and staying at the property. Guests are required to present a valid photo ID upon check in. Please note that this property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual "Schoolies Week" period. It does not guarantee the safety, comfort and convenience of school graduate guests during this period. Please note that this property has a strict 'No Party Policy'. Failure to comply with property policies may result in the eviction of guests and the loss of any deposits or payments made. All guests must sign the property's Terms of Stay. Please note that all accommodations is individually furnished and the photos are presented as a guide only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Mon, Jul 13, 2026 until Thu, Sep 17, 2026
Hot tub/jacuzzi is closed from 2026-09-17 until 2026-07-13
A deposit may be required at the property.
Location
Guest Reviews
Location is the key, staff are good n friendly helpful, room need bit more cleaniliness, curtains are oldand dusty.
Room need bit more cleaniliness, the family room we stayed had snapped curtains and duaty
Rooms were nicely renovated and modern
Location was amazing,view outstanding, staff wonderful!
Carpets were a bit stained and scruffy looking, but I believe they are being upgraded soon.
The best was the large room and view of the sunrise from the balcony
a little less luxury.
Great location, nice rooms, comfortable beds
NA
Location
Organisation and staff
The room provided was good. However reception were disorganised, didn't have the room we had booked, tried to give us a room that did not meet out needs and when they eventually did allocate us a room (almost an hour after we tried to check in) the made a big deal implying they had given us an upgrade when in fact it was the level of room and view that we had booked and already paid for!
The room itself had everything required but it was really dated and tired and repairs needed. It didn't feel special.
Hotel information provided in the room was really bad and it took a lot of investigation to figure out if they even had a restaurant or where it was. Communication was poor.
Generally, the hotel was overpriced for the facilities and service provided.
アクセスの良さ、広い部屋、清潔感
エアコンでの温度調節が難しかった(8月宿泊)
check in was amazing. staff was very helpful. he confirmed all the details of my booking - that it was already paid for and noticed i had a car and asked if i wanted to pay for parking. gave me all the details and got a staff to measure the truck to see if it would be able to use the car park then charged me accordingly.
check out staff charged my card when it was prepaid so i was double charged for the room. the disappointing part about this is there was no communication at all from the staff while checking out. she did not confirm any details, only the license plate of our truck, barely a word from her and when i reached the carpark i get a notification that my card had been charged. i had to go back to reception to get this sorted and was advised the refund will take about 3-5 business days. took up almost half an hour and had to rush to the airport for my flight. just so unprofessional! a rookie mistake that could have been avoided if the check out staff had just communicated with the guest during check out. ridiculous.
Breaky included and open till 10:30 on weekends. Ocean view with balcony was wonderful . Location was fantastic , free late checkout on request was appreciated.
Cold bright lighting on bedside tables, internet wasn’t working.
Good
Noisy as in traffic , I was on the 33 floor
Close to everything
Family room was big
Location was fantastic, overlook Surfers Paradise Beach. Walking distance to bar, clubs, pubs, Cavill Ave. Central locations. Beds super comfy. Very clean. Staff always happy to accommodate needs. We have stayed here numerous times and always return. This is our go to hotel in Surfers Paradise.
If I had to pick something Towel rail was broken but fixable.
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