SureStay by Best Western Brockville

Hotels
•
SureStay Hotel by Best Western
6.4 (420 reviews)
160 Stewart Blvd , Brockville , ca

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Fax/photocopying
Hot tub/Jacuzzi
Car hire
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Very dirty
Poor service regarding booking issues
Unhygienic conditions in rooms

Categories

Cleanliness
3.15
Numerous reviews mentioned the hotel being disgusting and dirty.
Service
8.15
Friendly staff who resolved reservation issues.
Location
9.15
Proximity to desired destinations mentioned as a positive.
Room Quality
5.15
Issues with cleanliness and maintenance reported in various reviews.
Amenities
6.15
Limited amenities reported during the stay, pool closure noted.
Value for Money
5.15
Cancellation issues and cleanliness concerns raised doubts on value.
Food and Beverage
7.15
Breakfast was varied but concerns about mold reported.
Overall Experience
7.15
Overall dissatisfaction reported with significant cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:37

Property Description

Convenient Location and Amenities

Located just off Highway 401 in Brockville, Ontario, the Days Inn offers easy access to local attractions like Golf Side Gardens. The hotel boasts the popular Kochi Sushi restaurant and cozy rooms equipped with modern conveniences such as free Wi-Fi, microwave, and refrigerator.

Relaxing Outdoor Pool and Meeting Room

Guests can unwind by the seasonal outdoor pool or host meetings in the available meeting room. The classic rooms feature wood furniture, carpeted floors, and cable TV, ensuring a comfortable stay for all visitors.

Explore Brockville's Attractions

Within proximity to seaway and 1000 Island cruises, scuba diving spots, shops, and restaurants, the hotel is the perfect base for exploring Brockville. Book your stay now and experience the best of what the city has to offer at Days Inn Brockville!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YOW

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.4
Based on 420 reviews
Cleanliness: 3.15
Service: 8.15
Location: 9.15
Room Quality: 5.15
Amenities: 6.15
Value for Money: 5.15
Food and Beverage: 7.15
Overall Experience: 7.15
C
craig • couple • ca
8
Nice stay in brockville
Pros:

Staff, beds, clean, breakfast

Cons:

Just needs updating and that is in the works ni

2026-03-05 • via Nuitee
A
Abdollahi • solo_traveller • ca
7
2026-02-22 • via Nuitee
G
George • solo_traveller • ca
9
Comfortable
Pros:

Clean

Cons:

Hallways are cold

2026-01-31 • via Nuitee
G
George • solo_traveller • ca
9
Comfortable staff very helpful
Pros:

Clean

Cons:

Hallways are cold not heated

2026-01-31 • via Nuitee
A
Agnes • couple • ca
8
2026-01-19 • via Nuitee
P
Peter • couple • ca
6
2026-01-19 • via Nuitee
E
Elizaveta • extended_group • ca
3
Pay extra - stay elsewhere
Pros:

Nothing

Cons:

Our room was not the cleanest; Air conditioning was distractingly dirty; 2 hours in room I felt like I don’t have anything to breath, completely out of air and windows don’t open on the 2nd floor. To find out, the air exchange system was completely off and broken switch, had to get creative to get it working. I have asthma so it was a really big health issue for me. Also, we came back around 12am and there was mess and badly smell liquid at the halfway, we tried to go to breakfast at 7:30 and the mess was still there. No one could not clean it in 7 hours?????. Pay $50 extra and stay at the hotel across the street. Exactly what we will do on the next road trip.

2026-01-19 • via Nuitee
E
Elizabeth • family_with_children • ca
9
Excellent
2026-01-19 • via Nuitee
C
Christina • couple • us
1
Pros:

Nothing

Cons:

The place was completely disgusting the bed was dirty there were flies in the room and they didn’t replace the towels the entire time we were there. The trash wasn’t emptied there was used soap in the bathroom and showers and the breakfast was gross

2025-12-20 • via Nuitee
S
Sheila • solo_traveller • ca
5
Pros:

Location

Cons:

Very old

2025-11-30 • via Nuitee
A
allan • couple • ca
10
2025-10-22 • via Nuitee
K
Kaur • couple • ca
1
Cons:

I didn't get my deposit back it's been 5 days know.

2025-10-16 • via Nuitee
B
bruno • couple • fr
1
2025-10-14 • via Nuitee
A
Autumn
4
Pros:

Lots of bugs in the room and only 1 out of 4 lights worked in the room.

2025-10-12 • via Nuitee
A
alain • couple • es
5
2025-10-08 • via Nuitee
S
Stephanie • partner
8
Pros:

We booked on Expedia and they couldn’t find our reservation but they were able to put us in the room we booked no problem. Very friendly staff

2025-09-07 • via Nuitee
C
Cameron
10
Pros:

This property transitioned from Days Inn to potentially Quality Inn on July 1, 2025. It is currently going through a significant retrofit of the entire complex.

The portions that are finished are quite spectacular and bode well for the large amount of work that still needs to be completed. We were more than satisfied with our stay in the renovated room provided to us and also with the complimentary delicious and varied breakfast.

2025-08-21 • via Nuitee
M
Martin • family
4
Pros:

No longer the days inn , now the Regal Inn , Website pictures are deceiving & need to be updated ,pool closed , room did not get cleaned for our entire stay (3 nights ).One Positive , breakfast was good.

2025-08-18 • via Nuitee
A
Andre • partner
4
Pros:

The Days Inn by Wyndham does not exist in Brockville. The hotel is now called Regent. And they did not have my reservation in their system.You should be embarrassed that you are promoting a hotel that doesn't exist. You are completely disconnected.How often do these screwups occur at Expedia. I play to book direct and avoid these situations in the future.

2025-08-10 • via Nuitee
S
Stevep • young couple • ca
1
Bed Bugs as Guests so we Cancelled with No Refund
Pros:

Nothing

Cons:

We booked for an overnight stay, but cancelled several hours before arriving after my wife read the reviews. Many noted bed bugs, fleas and generally unclean sheets etc. We are not going to stay at a hotel with bed bugs and then bring those nasties home, only to have an infestation at our home and a $5000 fee to mitigate those bed bugs. No thank you. We appealed for a refund but they didn't refund our non-refundable payment, which we knew about, but under the circumstances, who would stay in a place with bed bugs. Never again!!

2025-08-01 • via Nuitee