SureStay by Best Western Brockville

Hotels
•
SureStay Hotel by Best Western
6.4 (482 reviews)
160 Stewart Blvd , Brockville , CA

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Very dirty
Poor service regarding booking issues
Unhygienic conditions in rooms

Categories

Cleanliness
3.15
Numerous reviews mentioned the hotel being disgusting and dirty.
Service
8.15
Friendly staff who resolved reservation issues.
Location
9.15
Proximity to desired destinations mentioned as a positive.
Room Quality
5.15
Issues with cleanliness and maintenance reported in various reviews.
Amenities
6.15
Limited amenities reported during the stay, pool closure noted.
Value for Money
5.15
Cancellation issues and cleanliness concerns raised doubts on value.
Food and Beverage
7.15
Breakfast was varied but concerns about mold reported.
Overall Experience
7.15
Overall dissatisfaction reported with significant cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:37

Property Description

Convenient Location and Amenities

Located just off Highway 401 in Brockville, Ontario, the Days Inn offers easy access to local attractions like Golf Side Gardens. The hotel boasts the popular Kochi Sushi restaurant and cozy rooms equipped with modern conveniences such as free Wi-Fi, microwave, and refrigerator.

Relaxing Outdoor Pool and Meeting Room

Guests can unwind by the seasonal outdoor pool or host meetings in the available meeting room. The classic rooms feature wood furniture, carpeted floors, and cable TV, ensuring a comfortable stay for all visitors.

Explore Brockville's Attractions

Within proximity to seaway and 1000 Island cruises, scuba diving spots, shops, and restaurants, the hotel is the perfect base for exploring Brockville. Book your stay now and experience the best of what the city has to offer at Days Inn Brockville!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YOW

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.4
Based on 482 reviews
Cleanliness: 3.15
Service: 8.15
Location: 9.15
Room Quality: 5.15
Amenities: 6.15
Value for Money: 5.15
Food and Beverage: 7.15
Overall Experience: 7.15
K
kurt • extended_group • de
7
2026-10-30 • via Nuitee
J
Jennifer • solo_traveller • ca
7
2026-10-29 • via Nuitee
A
Adam • solo_traveller • ca
4
Pros:

Clean room. Nice staff

Cons:

Should not advertise breakfast a paper bag with a granola bar and yogurt doesn’t really cut it.
Wifi signal was far to weak to function

2026-10-26 • via Nuitee
S
steinmann • couple • ca
9
2026-10-21 • via Nuitee
C
Christopher • solo_traveller • ca
7
2026-10-19 • via Nuitee
S
Sheryll • couple • ca
9
2026-10-16 • via Nuitee
Y
Yann • solo_traveller • ca
2
Pour une nuit, correcte, un week-end non.
Pros:

Pas grand chose

Cons:

Pas d’eau chaude pour la douche, porte d’entrée à l’hôtel pas barré, les murs de la chambres sont magané.

2026-10-15 • via Nuitee
A
Adrienne • solo_traveller • ca
10
Super safe and clean.
Pros:

Super clean rooms. The hotel is under construction, yet the rooms remain spotless.
The staff are friendly and knowledgeable.
I felt very safe staying there.
Pet friendly!

Cons:

There is nothing I did not like there.

2026-10-09 • via Nuitee
A
Adrienne • solo_traveller • ca
10
2026-10-09 • via Nuitee
E
Elmer • couple • ca
5
Felt very low rent
Pros:

Was a brown bag preselected breakfast

Cons:

Hotel was underconstruction where we were staying
No mention of this on your advertisement
Felt unsafe at night when we arrived
Main door was in the middle of construction with no one monitoring it

2026-10-08 • via Nuitee
J
Jackie • extended_group • ca
7
Slept well for a good price, while the hotel is under renovations.
Pros:

Location from the 401 was convenient.
The room was a generous size and the beds were comfortable.
The coffee in the morning at the office was delicious.

Cons:

Unfortunately, the hotel is under major renovations, with one wing of the rooms closed off but sharing a stairwell with the rooms currently being rented out. It was a bit chaotic finding the reception desk, and then the sidewalks and entrance way was covered with tarps to keep the sidewalks from getting paint/cement on them. The stairway was really a mess with dust and debris everywhere..... We didn't realize the place was under such complete renovations, so it was a bit of a shock.
It will be so lovely once it's done!

2026-09-09 • via Nuitee
K
Kathleen • solo_traveller • ca
6
Pros:

Le propriétaire a résolu nos problèmes

Cons:

Rénovations en cours, ca sentait les produits chimiques. On a eu des problèmes avec le paiement entre booking.com et l'hôtel.

2026-09-08 • via Nuitee
E
eveline monique • solo_traveller • ca
1
It was horrible i actually had too book another place
Pros:

I LIKED NOTHING.

Cons:

NEVER TOLD ABOUT RENOVATIONS THE AMOUNT THEY ARE DOING. THERE WAS PROPPED UP DOORS WHICH WAS CAUSE OF SECURITY AND CONSTRUCTION STUFF ALL OVER. THE ROOM STUNK SO BAD THAT IT MADE MY STOMACH TURN. tHERE WAS NO OFFER OF ANY BREAKFAST, NO RESTAURANT WHICH IS ADVERTIZED ON WEBSITE, THE PICTURES WERE NOT ANY WHERE LIKE THAT PLACE WAS

2026-09-08 • via Nuitee
T
Tama • couple • ca
4
Bad
Cons:

The fire alarm with very loud sound started every day at night and created a panic situation… the hotel should stop taking bookings because of their renovations going on. Very bad experience

2026-09-08 • via Nuitee
C
Chris • couple • ca
1
Terrible experience
Cons:

Property is under construction. Felt like I was entering a city that had been hit by a bomb. Exposed wiring, missing smoke alarm, no isolation from areas under construction, construction workers using equipment at 715 am in morning. This property should not be open while under construction

2026-09-06 • via Nuitee
V
vicky • family_with_children • ca
1
Très mal propre
Pros:

Absolument rien

Cons:

Nous avions pas de serviette, de la moisissure sur les murs est un sac brun pour déjeuner avec un jus un muffin et un yogourt

2026-09-05 • via Nuitee
L
Lorraine • solo_traveller • ca
1
Pros:

Large bed, clean room.

Cons:

Under construction, not informed when booking was made. Upon check-in was told noise wouldn't be heard in room. Was woken up by workers hammering and jack hammer on 2 of 3 days stay. Breakfast which was included in price, not as described in ad. Received a bag with a juice, a banana and a granola bar. House phone not working. Had to get fresh towels from reception desk, even though I requested it from the housekeeping staff. Garbage left outside my door, wasn't picked up. Request to discuss with manager, was told he would be in the next morning. Morning came and was told manager wouldn't be in for another 2 days. Not impressed. Called head office to lodge a complaint, they opened a file and forwarded it to customer relations. As of now this is where it sits.

2026-08-24 • via Nuitee
M
Marie-Christine • family_with_children • ca
1
Répugnant
Pros:

rien

Cons:

malpropre , pas de dejeuner, pas de plancher odeur noséabonde
plastique jaune dans les fenetres

rien tel qu'indiqué sur les photo et le site

2026-08-24 • via Nuitee
F
Frances • solo_traveller • ca
3
Pros:

Close to the 401

Cons:

No elevator

2026-08-23 • via Nuitee
K
Kassapa • family_with_children • ca
1
Pros:

Very bad customer service .complete hassle. Dirty dusty rooms like haunted place on top of it employees .horrible experience.

Cons:

Everything

2026-08-23 • via Nuitee