Days Inn by Wyndham Virginia Beach Town Center

The Place Was Great..

When we arrived, the smoke detector was disconnected and sitting on the microwave, the bathroom door was broken at the latch, 4 nights and 2 police interventions (criminal trespass of another person staying at the motel and 3 car crash at the entrance-blind corner single exit etc). The toilet was small and round, not a comfortable experience. I wiped down every surface and removed various stained / sticky areas. When attempting to checkout (very early) the staff was sitting in the lobby playing on his phone (not unusual) but after knocking repeatedly and making eye contact, and knocking again, his attitude- i was making him work, was clear.

There was nothing I didn't like

Light in room was broken. Though maintenance came quickly and replaced it.
Know in shower fell off when I turned on shower

The room was filthy ..hair and dirt in the bathtub and sink . Stains on the towels lights were broken . Stains on the blankets it had an Odor . Their were very suspicious people in the area .I didn’t feel safe but had already booked and paid . After a long day at track nationals with my son we just wanted to sleep but ended leaving super early in the morning . Then had to come back later to return the Kay because it was a 5 fee

The television was not hooked up to anything and was completely unusable. There was no light for the vanity in the bathroom area. The toilet would not flush properly to remove waste. The paper cups by the coffee maker were not sealed in plastic as is usual. They charge a $5 deposit for the room card, which I have never experienced before. I have stayed at numerous days inn before with no problem, so I assumed it would be a good place to stay. I was wrong. It was the worst days inn I have ever experienced, and will definitely not be staying there again.

For the area of town this hotel is in, I honestly expected much better. When we pulled up, the outside of the property already looked like it needed a lot of maintenance, which made me uncomfortable right away. The gutter on the roof was falling off, the parking lot needs paving, and the whole building looked like it has not been properly taken care of in a long time. Because of the condition of the outside, I politely asked if I could see the room before checking in, and I was told no. That did not give me a good feeling, but I decided to go ahead and check in anyway.
The first room we were given smelled strongly like smoke as soon as we opened the door. We went back to the front desk and asked to be moved, and the second room smelled even worse than the first one. The carpet in the room was filthy, the chairs were dirty, and the floors felt old, soft, and weak like they were about to cave in when you walked across them. The room did not feel clean at all. I actually ended up going to Walmart myself to buy cleaning supplies because I did not feel comfortable sitting on the furniture the way it was.
The pictures online are very misleading and do not show the true condition of the property. What is advertised online looks nothing like what you see when you get there. They also charge a $5 key deposit, which felt outdated and unprofessional compared to most hotels now. Overall, the property looks like it has not been maintained the way a Wyndham property should be.
I have stayed at other Days Inn locations before and never had an experience like this. This stay honestly made me not want to stay at another Days Inn or Wyndham property again, which is very disappointing to say. I am actually a former Wyndham employee, so I am familiar with the standards that these properties are supposed to meet. Because of that, I was in complete disbelief at the condition of this location.

Breakfast was said to be ready by 6. I came at 6:15 and it was not. I was asked to come back in 30 minutes and it was only coffee up and ready.

Room