The Falls Hotel & Inn

Hotels
6.8 (5331 reviews)
5657 Victoria Ave , Niagara Falls , CA
+1 877-843-6253

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Rude staff encounters
Inadequate heating

Categories

Cleanliness
5.2
Guests reported issues with cleanliness and lacked basic amenities.
Service
7.7
Mixed experiences with staff, with some reports of rudeness but also helpful service.
Location
8.7
Consistently mentioned as a strong point, close to attractions.
Room Quality
6.2
Rooms had issues like freezing temperatures and inadequate facilities.
Amenities
6.2
Limited amenities and some complaints about the pool access.
Value for Money
6.2
Guests felt the pricing did not match the quality and services provided.
Food and Beverage
7.2
Not specifically mentioned; assumed standard quality for this hotel tier.
Overall Experience
7
Overall experience is mixed with both positive and negative feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:23

Property Description

Luxurious Accommodation
Experience comfort and style at The Falls Hotel & Inn, where air-conditioned rooms with flat-screen TVs await you in the vibrant Clifton Hill district of Niagara Falls.

Convenient Amenities
Enjoy the convenience of a restaurant, 24-hour front desk, and on-site ATM during your stay. Stay connected with free WiFi throughout the property and take advantage of private parking facilities.

Prime Location
Explore popular attractions such as Casino Niagara, Skylon Tower, and Niagara Fallsview Casino Resort, all just a stone's throw away. With the Billy Bishop Toronto City Airport within reach, your journey to The Falls Hotel & Inn is made effortlessly smooth.

Book your stay now at The Falls Hotel & Inn for an unforgettable experience in Niagara Falls!

Important information:

Please note that the traveler name must match the ID at time of check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Location

Guest Reviews

6.8
Based on 5331 reviews
Cleanliness: 5.2
Service: 7.7
Location: 8.7
Room Quality: 6.2
Amenities: 6.2
Value for Money: 6.2
Food and Beverage: 7.2
Overall Experience: 7
T
thomas • couple • fr
8
2026-10-23 • via Nuitee
P
Paola • couple • us
3
Cons:

The room does not have heater

2026-10-23 • via Nuitee
C
Charley-Anne • family_with_children • gb
10
Pros:

Star for fabulous! It’s absolutely great value for money for where it is

2026-10-22 • via Nuitee
M
Melissa smith • family_with_children • ca
10
Pros:

The staff was friendly, room was very clean

Cons:

Jacuzzi could have been warmer but I like hot so maybe not ideal for other guests

2026-10-22 • via Nuitee
T
Teresa • family_with_children • ca
10
Great time and enjoyable hotel.
Pros:

The location is amazing. The staff is super helpful and friendly. It has a pool and hot tub and a great restaurant for breakfast. Rooms are a good size. Beds are comfortable.

Cons:

I miss that the restaurant no longer has lunch. A gift shop and a little cafe in the restaurant in the afternoon and evenings would be great. Some where to get a drink and sandwich/wraps or salad and a pastry.

2026-10-22 • via Nuitee
P
Peter • solo_traveller • at
5
Cons:

Ich habe nach wie vor keine Rechnung vom Hotel erhalten. Das Hotel meinte, die Rechnung bekomme ich über Booking. Ich selber habe im Nachgang und auch Booking die Rechnung im Hotel urgiert aber es gab auf keine der Nachfragen eine Rückmeldung.

2026-10-21 • via Nuitee
T
Thierry • couple • ch
4
Pros:

L’emplacement et la vue depuis la terrasse de la chambre

Cons:

Il baignait dans son jus 😅

2026-10-21 • via Nuitee
S
Samantha • couple • us
8
Pros:

Great LOCATION!! About a 5 minute walk to the midway. About a 10 minute walk to the falls. We were able to walk everywhere we wanted to go.
It's not a fancy hotel but it was just right for what we neededl. The hot tub was perfect and they have a sauna.
We booked a king tower room with a jacuzzi tab ! The room was very clean the sheets did have some cigarettes burns. However they were clean.. Comfortable bed , kinda hard kinda soft. The staff was friendly . House keeping was friendly and very helpful! Definitely recommend this hotel..
They made us feel very welcome.

Cons:

The 20 a day parking fee. Should be included with the stay!
The pool was small and closed way too early. Wish it was open til atleast midnight..maybe adults only after 10!
The heater/ ac unit was making awful noises!
Paper thin walls! The shower head was absolutely awful!! Shower head needs a nice upgrade!
Maybe another chair or a couch added..they only had 1 chair in the room.

2026-10-19 • via Nuitee
T
Theresa • couple • ca
10
Best short stay
Pros:

Close to everything, walking distance.

2026-10-18 • via Nuitee
N
Nina • extended_group • ca
10
2026-10-17 • via Nuitee
H
HM • couple • ca
2
It’s alright but not worth the money.
Pros:

Location if you want to stay near Clifton hill.

Cons:

It’s too expensive for a very poor facility.

2026-10-16 • via Nuitee
T
Tim • couple • us
10
2026-10-16 • via Nuitee
T
tina from kingston • couple • ca
9
2026-10-14 • via Nuitee
A
Anna • solo_traveller • us
8
Comfortable, nice staff, and great deal - would stay again!
Pros:

Extremely friendly staff. Very roomy spacious room. Comfortable bed. Fun view of the lights and could kinda see the mist of the Falls from my window.

Cons:

Not the nicest. The tub had jets which would've been nice but they were dirty. Did not feel comfortable bathing in that tub. Definitely older place.

2026-10-14 • via Nuitee
B
Balachandiran • extended_group • ca
10
Pros:

So close to all the entertainment and adventures

Cons:

Hot tub under 16 or 18 and pool so cold. Make it warmer

2026-10-13 • via Nuitee
E
Eugénio • couple • ca
7
Boa
Pros:

Localização boa

Cons:

Na reserva não me terem falado no anexo onde me queriam por e depois ter que pagar mais 50$

2026-10-13 • via Nuitee
F
francesca • solo_traveller • it
6
Pros:

La posizione e il prezzo

Cons:

Era un pó vecchiotto

2026-10-13 • via Nuitee
G
Gill • couple • ca
10
2026-10-13 • via Nuitee
A
Alina • couple • ca
10
2026-10-13 • via Nuitee
J
Jenn • couple • ca
9
Will stay again for sure
Pros:

Location is great and staff is super friendly. First time staying in the hotel part but will definitely book on the outside part again.

Cons:

The towels were not clean and the one bed had stains on the sheets. We had a 2nd bed in the room so we just slept in the other and got towels from the pool area instead of bugging anyone. Room baseboards were falling off on one side the and the paint in the bathroom was peeling.

2026-10-13 • via Nuitee