The Falls Hotel & Inn

Hotels
6.8 (5030 reviews)
5657 Victoria Ave , Niagara Falls , ca

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Rude staff encounters
Inadequate heating

Categories

Cleanliness
5.2
Guests reported issues with cleanliness and lacked basic amenities.
Service
7.7
Mixed experiences with staff, with some reports of rudeness but also helpful service.
Location
8.7
Consistently mentioned as a strong point, close to attractions.
Room Quality
6.2
Rooms had issues like freezing temperatures and inadequate facilities.
Amenities
6.2
Limited amenities and some complaints about the pool access.
Value for Money
6.2
Guests felt the pricing did not match the quality and services provided.
Food and Beverage
7.2
Not specifically mentioned; assumed standard quality for this hotel tier.
Overall Experience
7
Overall experience is mixed with both positive and negative feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:23

Property Description

Luxurious Accommodation
Experience comfort and style at The Falls Hotel & Inn, where air-conditioned rooms with flat-screen TVs await you in the vibrant Clifton Hill district of Niagara Falls.

Convenient Amenities
Enjoy the convenience of a restaurant, 24-hour front desk, and on-site ATM during your stay. Stay connected with free WiFi throughout the property and take advantage of private parking facilities.

Prime Location
Explore popular attractions such as Casino Niagara, Skylon Tower, and Niagara Fallsview Casino Resort, all just a stone's throw away. With the Billy Bishop Toronto City Airport within reach, your journey to The Falls Hotel & Inn is made effortlessly smooth.

Book your stay now at The Falls Hotel & Inn for an unforgettable experience in Niagara Falls!

Important information:

Please note that the traveler name must match the ID at time of check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 20 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children 17 years old stay for CAD 20 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.8
Based on 5030 reviews
Cleanliness: 5.2
Service: 7.7
Location: 8.7
Room Quality: 6.2
Amenities: 6.2
Value for Money: 6.2
Food and Beverage: 7.2
Overall Experience: 7
G
Gunasekaran • family_with_children • ca
10
2026-07-04 • via Nuitee
J
Jayachandran • couple • ca
8
2026-07-04 • via Nuitee
F
fisher • solo_traveller • ca
1
Front desk staff is prejudice and racist
Pros:

Nothing I would like a full refund for all the times I stay at this hotel

Cons:

The front desk staff is prejudice and racist

2026-07-03 • via Nuitee
S
Serwer • couple • ca
10
Pros:

Very good

2026-07-03 • via Nuitee
F
fisher • solo_traveller • ca
1
Hotel front desk staff is racist and prejudice
Pros:

Nothing

Cons:

Front desk staff is racist and prejudice towards me

2026-07-03 • via Nuitee
F
fisher • solo_traveller • ca
1
Pros:

Nothin

Cons:

Hotel front desk staff is racist and prejudice

2026-07-03 • via Nuitee
E
Erin • family_with_children • ca
10
I would definitely return to the hotel
Pros:

Very close to the falls in Clifton Hill. We could see the sky wheel from our room. It was in a great location and the stuff was very friendly. The room was clean.

2026-07-02 • via Nuitee
M
Mark • solo_traveller • ca
8
2026-07-02 • via Nuitee
R
Rob • family_with_children • ca
8
Great value and location, would stay again.
Pros:

Great location, close to the Clifton strip. Wifi was decent. Decent sized parking lot, low rates. Restaurant on site, breakfast was decent and well priced. Staff were friendly, knowledgeable and pleasant to deal with. Pool available, if that’s something you need. Our room was spacious, quiet when we stayed. Easy check in and check out.

Cons:

A tad dated looking, could use a facelift and touch up, but honestly, you book a place to sleep, not live, and spend most of your time out enjoying the sights and city, so for the value, I am not disappointed.

2026-07-01 • via Nuitee
G
Gayrat • solo_traveller • uz
1
2026-07-01 • via Nuitee
V
V. • couple • ca
8
Pros:

The facilities, room and staff were all lovely. Would like to stay here again

Cons:

At times the TV was glitching

2026-07-01 • via Nuitee
M
Marvin Edward • family_with_children • ca
5
get what i paid for
Pros:

cheaper than competitors

Cons:

stairs

2026-07-01 • via Nuitee
B
Brijesh • family_with_children • us
8
2026-07-01 • via Nuitee
D
devki • solo_traveller • ca
1
Pros:

Location

Cons:

Staff,no microwave in the hotel room ,bad service

2026-07-01 • via Nuitee
P
Pedro • family_with_children • br
8
2026-07-01 • via Nuitee
T
Tim • couple • de
6
2026-07-01 • via Nuitee
M
maria • solo_traveller • ca
10
2026-07-01 • via Nuitee
L
Louiza • couple • ca
10
Exceptionnel
Pros:

Très bon hôtel avec un excellent emplacement, proche des chutes, de Clifton Hill, des attractions et des restaurants. Tout est facilement accessible à pied.

Le personnel était très aimable, serviable et à l’écoute. Nous avons beaucoup apprécié notre expérience.

Le seul point à noter est que le parking est payant (22 $).

2026-06-30 • via Nuitee
A
Aheer • family_with_children • ca
10
By coming here you will feel that your money has not been wasted.
2026-06-30 • via Nuitee
J
Jeffrey • solo_traveller • ca
5
Pros:

I was in the main building otherwise 👎🏼

Cons:

The motel part. It doesn't tell you what you're getting while you book

2026-06-30 • via Nuitee