The Falls Hotel & Inn

Hotels
6.8 (4774 reviews)
5657 Victoria Ave , Niagara Falls , ca

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Rude staff encounters
Inadequate heating

Categories

Cleanliness
5.2
Guests reported issues with cleanliness and lacked basic amenities.
Service
7.7
Mixed experiences with staff, with some reports of rudeness but also helpful service.
Location
8.7
Consistently mentioned as a strong point, close to attractions.
Room Quality
6.2
Rooms had issues like freezing temperatures and inadequate facilities.
Amenities
6.2
Limited amenities and some complaints about the pool access.
Value for Money
6.2
Guests felt the pricing did not match the quality and services provided.
Food and Beverage
7.2
Not specifically mentioned; assumed standard quality for this hotel tier.
Overall Experience
7
Overall experience is mixed with both positive and negative feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:23

Property Description

Luxurious Accommodation
Experience comfort and style at The Falls Hotel & Inn, where air-conditioned rooms with flat-screen TVs await you in the vibrant Clifton Hill district of Niagara Falls.

Convenient Amenities
Enjoy the convenience of a restaurant, 24-hour front desk, and on-site ATM during your stay. Stay connected with free WiFi throughout the property and take advantage of private parking facilities.

Prime Location
Explore popular attractions such as Casino Niagara, Skylon Tower, and Niagara Fallsview Casino Resort, all just a stone's throw away. With the Billy Bishop Toronto City Airport within reach, your journey to The Falls Hotel & Inn is made effortlessly smooth.

Book your stay now at The Falls Hotel & Inn for an unforgettable experience in Niagara Falls!

Important information:

Please note that the traveler name must match the ID at time of check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 20 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children 17 years old stay for CAD 20 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.8
Based on 4774 reviews
Cleanliness: 5.2
Service: 7.7
Location: 8.7
Room Quality: 6.2
Amenities: 6.2
Value for Money: 6.2
Food and Beverage: 7.2
Overall Experience: 7
M
Meghan • family_with_children • ca
5
It was an ok experience but wont pick that one again
Pros:

Friendly staff and helped get the people above us to stop banging on the floors

Cons:

The hot tub was luke warm
The jets didnt work in our soaker tub
No mats in the rooms and it was snowy and dirty so the dirt and wet spread through the room due to it.
Pillows were half pillows and very lumpy
Pool towels were meant to fit the size of toddlers

2026-02-12 • via Nuitee
B
Byron • couple • ca
10
2026-02-11 • via Nuitee
F
Feiler • family_with_children • ca
2
2026-02-11 • via Nuitee
S
Sabrina • couple • ca
10
Front desk staff were very helpful when asked about booking with kids and attractions
Pros:

Close to falls

Cons:

Nothing

2026-02-10 • via Nuitee
M
Michelle • solo_traveller • ca
10
Great stay great price great people will definitely stay again and recommend
Pros:

Great rooms clean and large room friendly staff

2026-02-09 • via Nuitee
N
Nikol • family_with_children • ca
6
2026-01-31 • via Nuitee
M
Mina • couple • ca
8
Pros:

Great location to Clifton Hill, restaurants and attractions.

2026-01-28 • via Nuitee
J
Jaime • couple • ca
3
2026-01-28 • via Nuitee
P
Penny • couple • ca
9
2026-01-28 • via Nuitee
V
Veer • family_with_children • ca
9
2026-01-28 • via Nuitee
B
Bert • couple • ca
10
2026-01-28 • via Nuitee
S
Sue P • couple • ca
6
2026-01-27 • via Nuitee
M
Matthew • extended_group • ca
8
It was just overall a very comfortable experience
Pros:

Location was excellent. Was easily accessible to everything we had planned for the evening. Beds were very comfortable and staff was exceptionally friendly and helpful.

Cons:

Nothing that I can think of

2026-01-26 • via Nuitee
9
951sanni • Couples
10
A cozy and Wonderful Stay.🫶
Pros:

A cozy and wonderful stay in the middle if the canadian winter.
Special Congratulations to Sharoon and William from the reservations and Front Desk for their excelllent and Warm service.

2026-01-25 • via Tripadvisor
S
Stephanie • couple • ca
6
Pros:

The 1st night was quiet and enjoyable. The 2nd night kids were running around. The bed was comfortable and the Queen suite is very spacious. Towels are decent. Bedding was good except for 1 stinky pillow. But there were 2 Queen beds so had extra pillows to use. I was facing Clifton Hill and the lights were very nice at night.
Short walk for Chinese around the corner on Centre St. Short walk to Clifton Hill attractions.

Cons:

The hotel is starting to get very run down. Chipped paint, peeling wallpaper, water marks (?) running down the length of the wallpaper. The chair's cushion had such a deep 'butt hole' you needed to sit on a pillow so you didn't sink right down. The dresser in the bedroom had the veneer peeling off. The desk chair should have been thrown out - leather torn and peeling off.
And the cleanliness needed much improvement. Dust and dirt along the floors where they meet the wall along both rooms. The bottom of the bedside table was the same. The bathroom appeared clean but there was no way I was going to trust that ìthe jetted tub had actually been disinfected.

2026-01-25 • via Nuitee
M
Marquez • solo_traveller • cr
10
Pros:

La piscina y el restaurante

Cons:

El vecino que hacía mucho ruido y no dejaba dormir

2026-01-25 • via Nuitee
J
Jessica • family_with_children • ca
7
2026-01-23 • via Nuitee
H
Harvir • couple • ca
6
Pros:

Bad there was no breakfast in it.

Cons:

No breakfast included.and from parking to room all dirty and water all over.

2026-01-22 • via Nuitee
J
Jenny • solo_traveller • ca
10
Good
Pros:

Location

Cons:

Lack of stuffs

2026-01-22 • via Nuitee
G
Gaurab • couple • ca
3
2026-01-22 • via Nuitee