The Falls Hotel & Inn

Hotels
6.8 (5097 reviews)
5657 Victoria Ave , Niagara Falls , ca

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Rude staff encounters
Inadequate heating

Categories

Cleanliness
5.2
Guests reported issues with cleanliness and lacked basic amenities.
Service
7.7
Mixed experiences with staff, with some reports of rudeness but also helpful service.
Location
8.7
Consistently mentioned as a strong point, close to attractions.
Room Quality
6.2
Rooms had issues like freezing temperatures and inadequate facilities.
Amenities
6.2
Limited amenities and some complaints about the pool access.
Value for Money
6.2
Guests felt the pricing did not match the quality and services provided.
Food and Beverage
7.2
Not specifically mentioned; assumed standard quality for this hotel tier.
Overall Experience
7
Overall experience is mixed with both positive and negative feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:23

Property Description

Luxurious Accommodation
Experience comfort and style at The Falls Hotel & Inn, where air-conditioned rooms with flat-screen TVs await you in the vibrant Clifton Hill district of Niagara Falls.

Convenient Amenities
Enjoy the convenience of a restaurant, 24-hour front desk, and on-site ATM during your stay. Stay connected with free WiFi throughout the property and take advantage of private parking facilities.

Prime Location
Explore popular attractions such as Casino Niagara, Skylon Tower, and Niagara Fallsview Casino Resort, all just a stone's throw away. With the Billy Bishop Toronto City Airport within reach, your journey to The Falls Hotel & Inn is made effortlessly smooth.

Book your stay now at The Falls Hotel & Inn for an unforgettable experience in Niagara Falls!

Important information:

Please note that the traveler name must match the ID at time of check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 20 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children 17 years old stay for CAD 20 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.8
Based on 5097 reviews
Cleanliness: 5.2
Service: 7.7
Location: 8.7
Room Quality: 6.2
Amenities: 6.2
Value for Money: 6.2
Food and Beverage: 7.2
Overall Experience: 7
S
sukhwinder singh • family_with_children • ca
4
2026-07-18 • via Nuitee
W
Wojciech • solo_traveller • pl
3
2026-07-18 • via Nuitee
S
Shelly • family_with_children • ca
6
Room was very uncomfortable and humid
Pros:

Close to core

Cons:

Even tower rooms feel like motel, not hotel

2026-07-18 • via Nuitee
M
Michael • extended_group • ca
8
Pros:

clean

Cons:

notrhin

2026-07-18 • via Nuitee
W
Wilma • family_with_children • ca
8
2026-07-17 • via Nuitee
K
Karen • solo_traveller • ca
10
2026-07-17 • via Nuitee
L
Leclerc • family_with_children • ca
9
2026-07-17 • via Nuitee
L
Léonce • solo_traveller • ca
10
2026-07-17 • via Nuitee
J
Jenn • couple • ca
9
Pros:

Location is right near Clifton hill.

2026-07-17 • via Nuitee
J
Jacynthe Couture • solo_traveller • ca
7
Niagara the fall hotel inc
Pros:

On avait vérifier pour une chambre dans l'hotel mais une fois la bas on cest aperçu que c'était le motel. Qui n'était pas très top. le Lit était briser. Maos le personnel a tout fait pour nous changer de chambre et la ça correspond ait mieux à ce qu'on avait choisit.

Cons:

La piscine la proximiter avec Clifton hill et les chutes niagara. Tous c'est fait à pied

2026-07-17 • via Nuitee
B
Brandi • family_with_children • us
10
We would stay again
Pros:

How close it is to everything. The staff were friendly and very helpful. Loved the balcony room. Perfect for the fireworks!

Cons:

Nothing

2026-07-17 • via Nuitee
N
Naval • family_with_children • ca
8
2026-07-17 • via Nuitee
M
Malcolm • extended_group • ca
10
2026-07-17 • via Nuitee
Z
Zainab • family_with_children • us
8
2026-07-16 • via Nuitee
M
McCurdy • family_with_children • ca
7
Great family destination.
Pros:

Location, close to Clifton Hill and the view of the fireworks over the falls.

Cons:

The water pressure noise in the shower

2026-07-16 • via Nuitee
C
Chris • family_with_children • ca
5
Decent but could use some improvements with lighting and ac
Pros:

Location is amazing , hot tub wasn’t too hot

Cons:

Ac wasn’t working a hundred percent, and partial falls view didn’t have barely any view so don’t pay more for that. Not enough light in the room

2026-07-16 • via Nuitee
Z
Zaid • solo_traveller • ca
1
Worst hotel so far
Pros:

Location and pool

Cons:

Cupboards old torn.chair torn peeling leather.clothes hanger in bathroom broken.pillows high as hell gave me a stiff neck floors were dirty in room.. big gaps on back door wind comes in all day n night

2026-07-16 • via Nuitee
J
Jorge C • couple • sv
8
Una excelente estanacia en Niagara Falls
Pros:

Definitivo vale la pena por la
Ubicación está a un paso de Clifton hill y afuera hay una tienda de conveniencia y restaurantes

Cons:

Las habitaciones está descuidadas

2026-07-16 • via Nuitee
A
A F M ANISUR RAHMAN • solo_traveller • bd
8
Pros:

The restaurant and the housekeeping

Cons:

No water bottle in the room

2026-07-15 • via Nuitee
H
Halima • solo_traveller • ca
8
2026-07-15 • via Nuitee