The Falls Hotel & Inn

Hotels
6.8 (5257 reviews)
5657 Victoria Ave , Niagara Falls , ca
+1 877-843-6253

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Rude staff encounters
Inadequate heating

Categories

Cleanliness
5.2
Guests reported issues with cleanliness and lacked basic amenities.
Service
7.7
Mixed experiences with staff, with some reports of rudeness but also helpful service.
Location
8.7
Consistently mentioned as a strong point, close to attractions.
Room Quality
6.2
Rooms had issues like freezing temperatures and inadequate facilities.
Amenities
6.2
Limited amenities and some complaints about the pool access.
Value for Money
6.2
Guests felt the pricing did not match the quality and services provided.
Food and Beverage
7.2
Not specifically mentioned; assumed standard quality for this hotel tier.
Overall Experience
7
Overall experience is mixed with both positive and negative feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:23

Property Description

Luxurious Accommodation
Experience comfort and style at The Falls Hotel & Inn, where air-conditioned rooms with flat-screen TVs await you in the vibrant Clifton Hill district of Niagara Falls.

Convenient Amenities
Enjoy the convenience of a restaurant, 24-hour front desk, and on-site ATM during your stay. Stay connected with free WiFi throughout the property and take advantage of private parking facilities.

Prime Location
Explore popular attractions such as Casino Niagara, Skylon Tower, and Niagara Fallsview Casino Resort, all just a stone's throw away. With the Billy Bishop Toronto City Airport within reach, your journey to The Falls Hotel & Inn is made effortlessly smooth.

Book your stay now at The Falls Hotel & Inn for an unforgettable experience in Niagara Falls!

Important information:

Please note that the traveler name must match the ID at time of check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Location

Guest Reviews

6.8
Based on 5257 reviews
Cleanliness: 5.2
Service: 7.7
Location: 8.7
Room Quality: 6.2
Amenities: 6.2
Value for Money: 6.2
Food and Beverage: 7.2
Overall Experience: 7
C
Cherie ann • family_with_children • ca
3
My bed sheet was dirty.
Pros:

Nothing.

Cons:

It need more cleaning

2026-08-22 • via Nuitee
S
Sheri • family_with_children • ca
10
Great location
Pros:

Staff was extremely helpful and welcoming

2026-08-22 • via Nuitee
B
Brazeau • solo_traveller • ca
10
2026-08-22 • via Nuitee
Q
Qutbuddin • family_with_children • us
7
Close to Clifton Hills Niagara Falls
Pros:

Location was very close to Clifton Hills downtown. Room had 2 Double bed which was ok. Bathroom was very clean and nice.
Receptionist counter people were very nice.
Parking was $20 extra.

Cons:

The entrance was ok not that great for the motel building.

2026-08-21 • via Nuitee
S
Stéphane • family_with_children • ca
8
2026-08-21 • via Nuitee
J
Jahaziel Abraham • couple • ca
5
Check the reviews and the ratings before booking!
Pros:

The accommodation itself was fine. The room is simple, but perfectly adequate for staying there. However, the restaurant leaves a lot to be desired.

Cons:

I stayed for two nights and had breakfast included. On the first day, I was served, but it took 40 minutes for my breakfast to arrive. I had planned my itinerary very carefully, so this meant I had to rush through my breakfast because I was running out of time.

That same day, they brought me the bill without me asking for it, even though I was still eating. About 10 minutes later, they actually brought the payment machine to my table so I could pay, even though I had not finished my meal.

This was specifically the waitress with poorly dyed blonde hair. I still left a tip because I work as a waiter myself and I understand that sometimes things can be chaotic in the kitchen. However, in my opinion, the service did not deserve it.

I went back the next day because I had already paid for breakfast. I would still recommend the restaurant if you simply want to eat there, but I absolutely would not recommend paying for the breakfast-included option. It is much better to eat somewhere else.

2026-08-21 • via Nuitee
E
Erik • extended_group • nl
8
2026-08-21 • via Nuitee
A
abla • family_with_children • ca
1
2026-08-21 • via Nuitee
S
sboui • family_with_children • ca
1
2026-08-21 • via Nuitee
S
sboui • family_with_children • ca
1
C’est le mauvais etablissement que je vue dans ma vie
Pros:

Non je suis pas satisfait c’est la plus mal établissement que j’ai vue dans ma vie j’ai décider de pas prendre des autres hotel avec booking meme a la reception la vieux femme elle est raciste c’est vraiment mal et je suis tannée

Cons:

J’ai rien trouver
Il ont demander des frais supplémentaires
La vieux femme dans reception elle est raciste

2026-08-21 • via Nuitee
J
JEAN MICHEL • family_with_children • fr
4
Pros:

La piscine intérieure et le jacuzzi
L'emplacement

Cons:

Le parking payant
Le lit d'appoint payant et plus que moyen ( demandé 3 fois pour l'avoir ...)
Les lits n'étaient pas confortables et les oreillers non plus
Le rapport qualité prix est mauvais c'est très cher.

2026-08-21 • via Nuitee
D
Delegan • family_with_children • ca
9
2026-08-20 • via Nuitee
L
Laura • family_with_children • ca
6
Location good. Price does not match Quality.
Pros:

Location.

Cons:

Extra charge for parking. Found it over priced. Room was ok. But bathrooms need renovations. Bed made noise.

2026-08-20 • via Nuitee
L
Lokendra Karki • solo_traveller • no
8
2026-08-20 • via Nuitee
K
Kassandra • couple • ca
10
Fantastic!, we'll definitely be back.
Pros:

I've come here a few times now and it's always just a great place to be. Great value!, friendly staff, swimming pool, sauna and hot tub are nice to be able to relax after a long day of exploring and doing activities. Rooms are clean, great location! Definitely will be back!

2026-08-20 • via Nuitee
S
shrubsole • solo_traveller • ca
7
Good enough
2026-08-20 • via Nuitee
M
Mahadeo • couple • ca
10
Great location , great price . Clean
Pros:

Close to the falls , great price , clean

Cons:

The do a great job no complains, if I would change one thing I would say for repeat customers like my self that usually stay there 1-3 times a year over the last 5 years. Maybe make sure we get the best available room possible as repeat customer

2026-08-20 • via Nuitee
C
Cyrene • couple • ca
1
Disgusting place. they don’t care about their customers. So much stains in the room and they’re mad when we asked to be
Pros:

It’s in the strip of the tourist spot

Cons:

Everything. It felt so dirty. The customer service is bad. Bad attitude from the front

2026-08-20 • via Nuitee
E
Emilie • family_with_children • ca
10
Pros:

Point fort pour nous la vue le soir et la distance de marche était parfaite . L'hôtel est 3 pas a côté de l'action donc quand même le sentiment de sortir pour se reposer . La piscine est super aussi !

2026-08-20 • via Nuitee
H
Huma • family_with_children • us
8
Every thing was good satisfied
Pros:

Satisfied

Cons:

Satisfied

2026-08-20 • via Nuitee