Quality Inn & Suites near Robins Air Force Base

Lock broke on entrance door had to move to a different room tv did not work no maintenance person available

That the pool wasn’t clean , needed better breakfast options, water pipes busted ; water was off for hours and I couldn’t connect to wifi cause it kept saying information couldn’t be found.

We can hear everything, not just the traffic sounds that would be expected due to the location. But we woke up with a loud noise of people having sexual noises early in the morning. The whole stay talking, running around and tv noises from the other rooms are just loud.

There was a smell of mildew in the room and smoke

The friday night clerk was rude. The smell of weed was so strong

Someone had to have cops called on them. It was frightening. It seemed like it was two women. The screaming was frightening and I was afraid while loading my car. Staff called the cops and handled the situation quickly and professionally

We had reserved 2 rooms on the first floor due to our age and physical disabilities with rooms close together or adjoining door. When we checked in we were going to be on the 2nd floor with stairs ( no elevator) I told the lady, we can't do stairs toting luggage. and I had made that clear on our reservations, she had to talk to someone and came back and did find us rooms on the 1st floor next to each other. I did note the ironing board was broken when we got in our room. We didn't need it so we set it out of the closet so we could hang our clothes. There was a small coffee machine but no coffee pot. We had brought our own bigger coffee pot and carafe from home so that was Okay. Because of severe weather warnings we did Not stay the second night Sunday I we live 3 hrs away and was there for great nieces 1st birthday celebration. The county had closed all schools for Monday due to the weather threat so we left Sunday afternoon to get ahead of the oncoming storms and possibly a tornado predicted. I asked the clerk if our rooms fee could be discounted since we were leaving and was told to call the next day, we had got home safely and Monday morning I called to speak to the manager was told not there to call Tuesday, I called and was told again manager was not there, so I asked when would be a good time to call and ask about a discount and was told to call between 9-10 A.M. I did, still unavailable. I decided I was being avoided. We had planned on seeing some of your museums and points of interest on Monday but due to weather needed to leave and get home safely. I still think we should have received a discount so the next time we visit your area this will have baring on where we will be staying.

No jelly for toast. Bed was comfortable, but made noise when moving.

Bed was not comfortable and only about 1/4 of a roll of toilet paper in the room. Went to the office to get some and attended told me that did not leave extra toilet paper in the rooms and she didn’t have any to give me. Was told to go get what was in the bathroom in the lobby so I was able to get about a half of roll. Are you kidding me they don’t leave any extra toilet paper in the rooms when we pay over $100 for one night!

Nothing