Tempe Mission Palms

Hotels
•
Destination by Hyatt
9 (399 reviews)
60 East 5th Street , Tempe , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean environment
Nice amenities
Cons:
Room features are worn
Concerns about value
Noise from nearby bars

Categories

Cleanliness
8.46
Several reviews commend the cleanliness of the hotel and grounds, but one mentions issues with the property not meeting brand standards.
Service
9.43
Multiple reviews highlight the friendly and helpful staff, contributing positively to the overall experience.
Location
9.47
The location is frequently praised for its convenience to restaurants and transportation, enhancing the guest experience.
Room Quality
8.42
Some reviews note that room features are looking worn and could use renewal, which impacts perceived quality.
Amenities
9.45
Guests appreciated the rooftop pool and well-maintained grounds, indicating strong overall amenities.
Value for Money
8.41
Mixed feedback on value, with some guests feeling certain pricing does not match room quality.
Food and Beverage
8.96
Food was reported to be better than expected, contributing positively to the stay despite a few mentions of price.
Overall Experience
9.43
Overall experiences have been very positive, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:23

Property Description

Luxurious Accommodations
Experience luxury at its finest at Tempe Mission Palms, a Destination by Hyatt Hotel. Indulge in spacious rooms equipped with modern amenities like iPod docking stations and Wi-Fi, ensuring a comfortable stay.

Recreational Activities
Unwind and relax at the rooftop pool or challenge your companions to a friendly game of tennis at the on-site court. With a rooftop sun deck and basketball court, there's no shortage of activities to keep you entertained during your stay.

Convenient Location
Located just minutes away from Phoenix Sky Harbor International Airport and popular attractions like Sun Devils Stadium and Desert Botanical Garden, Tempe Mission Palms provides easy access to the best that Tempe has to offer.

Book your stay at Tempe Mission Palms, a Destination by Hyatt Hotel, and elevate your travel experience to a new level of luxury and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 399 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.47
Room Quality: 8.42
Amenities: 9.45
Value for Money: 8.41
Food and Beverage: 8.96
Overall Experience: 9.43
K
Kim • family_with_children • us
10
Everything about it was excellent. I'd recommend to friends and famly
Pros:

Had the buffet. It's was delicious. The chef was friendly and cheerful

2026-03-25 • via Nuitee
M
Micki • family_with_children • us
5
Pros:

Close to the event we were attending
Bartender gave excellent service
Valet service was excellent

Cons:

They don't answer the phone. I called multiple times before check in and they wouldn't answer.
I booked a two bed room but when I checked in they only had a king available so I had to take it. Very disappointed in that.
There was no shower gel in shower. The container was empty.
The bathroom looked "worn out".
We could hear very loud street noise, we heard music from the band from the bar on the street.
My expectations were higher for the money I spent on the room.

2026-03-16 • via Nuitee
A
April • couple • us
5
Pros:

Staff

Cons:

Unfortunately, this stay did not go as expected. Our flight was delayed and we arrived late in the evening, only to be informed at check-in that there was no hot water. After a long travel day, all we really wanted was a hot shower and to get some rest. I was also planning to wake up early the next morning to drive to see my brother, who is extremely sick.

When I woke up early the next morning and tried again, there was still no hot water. I went down to the front desk and was told there was still no estimated time for when it would be restored. When I returned later that day, the hot water was working again.

I completely understand that unexpected maintenance issues can happen at any property. My main feedback is simply around communication. It would be very helpful if situations like this could be communicated to guests prior to arrival through a message, email, or text so guests can know what to expect and decide if they want to keep their reservation or make alternate arrangements.

2026-03-12 • via Nuitee
D
Daniel • couple • us
9
2026-03-05 • via Nuitee
B
Brandi • couple • us
8
Convenient location
Pros:

The location was great for access to the event I was attending. The gardens in the center of the hotel are a nice respite.

Cons:

The customer service is lacking. So little information offered and not good responses when you ask for help. I’ve stayed at two star properties with more attentiveness like coffee and water in the lobby and helping you with parking and getting around the property.

2026-03-05 • via Nuitee
B
Bobbie • family_with_children • us
10
Pros:

beautiful property, and loved valet was free only had to tip, good location, walking distance to a lot of stuff

Cons:

no free breakfast

2026-03-02 • via Nuitee
H
Hao • family_with_children • us
5
2026-01-23 • via Nuitee
J
Janice • extended_group • us
8
Overall a little pricey for the age of property, but the friendly staff was great!
Pros:

We did a stay vacation with our grandchildren. We wanted to get out of the heat and swim. We were willing to pay a little more to spoil ourselves. However, when we reached the hotel it was under some construction on the property involving the parking lot and areas on the way to the pool, impacting the elevators. Also, when we went into our room we didn't realize the booking was for 2 standard beds instead of queen beds, and at the front desk we could not upgrade to queen beds as the property only had standard or king beds. We were very surprised as we have never encountered that at any other property before. We were informed that the property mainly caters to business travel. We live very close to ASU in Tempe, and there are so many hotel options now fairly new, so The Mission Palms being an older resort, but still what I would consider higher prices was a little surprising.
With all that being said, although I had inquired to upgrade our room for queen beds and was considering whether or not to stay, the front desk staff to my surprise and appreciation upgraded us to a much larger room with a king and what she described as a very comfortable sofa bed for our grandchildren. When we went inside we all felt and said, now we're talking. It felt more inclined to what we paid! Still not 2 beds, but it felt extremely spacious and more upgraded. I was very grateful! We see stayed linger and oaud a fee to check out later to be able to swim more. To be honest, it was the exceptionally friendly staff throughout our entire stay that absolutely made our visit wonderful! The bellmen, the front desk a.m. and p.m., and the staff in the pub that we walked in and ordered food from to take to our room! Extremely friendly and knowledgeable about the property. While we waited they encouraged us and showed us how we could walk around the property courtyard which was beautiful at night until our food was prepared. They were even very nice to our small grandchildren.

Cons:

Construction on property and the standard sized beds no option for queens for 2 larger beds vs a king sized. The elevator issues on the way to the pool.

2026-01-19 • via Nuitee
M
Michael • solo_traveller • us
7
2026-01-19 • via Nuitee
J
Jennifer • family_with_children • us
10
I would stay again.
Pros:

The valet team was excellent. The property is gorgeous and clean. While there was maintenance happening it was well managed.

2026-01-19 • via Nuitee
J
John • extended_group • us
9
It was a great experience. Staff were amazing and always helpful.
Pros:

Great. Plenty of options

Cons:

Not enough signs leading you to the breakfast grill or the pool.

2026-01-19 • via Nuitee
M
Mark • couple • us
5
2026-01-08 • via Nuitee
B
Brianne • family_with_children • us
6
A learning experience
Pros:

The staff where all very friendly and I could tell they wanted to be helpful and do their job well. I loved the deal I found that got me a decent room at a great price!

Cons:

Marketing could use some inspiration. I used Booking.com which got me a great deal however it was a bit inconvenient on the customer side because what I paid for did not sink up with what we got until after we left. (Sad for all parties) Also, Google led me first to a back parking lot that felt unsafe. I would have loved if Google had better direction to get me to the front entrance! Oh, possibly training staff how to see said marketing deals 🙂

2025-12-24 • via Nuitee
R
Robert • couple • us
10
2025-12-18 • via Nuitee
M
Mandy • family_with_children • us
10
2025-12-15 • via Nuitee
C
Connie • extended_group • us
8
2025-12-06 • via Nuitee
R
Richie • family_with_children • gb
7
Overall very pleasant experience and would stay there again
Pros:

Friendly staff,
Location
Good transport links
Reasonably priced food and drinks, apart from chips(fries) on par with eating out in local area

Cons:

Features of the room could have done with being renewed. ie damage to bed frames, fittings and features looking worn.
Not in keeping with the price bracket being charged

2025-11-22 • via Nuitee
J
Jessica • couple • us
8
2025-11-21 • via Nuitee
F
Fahim • couple • us
10
2025-11-11 • via Nuitee
M
mdmattson • Business • us
10
Well maintained hotel with friendly staff!
Pros:

Beautiful hotel! Staff is very friendly and helpful. The hotel is very clean and smells fresh. The grounds are well maintained. The bell staff are great! They took us to see the hole in the rock on one afternoon after our meeting concluded. Also easy, walking access to several restaurants.

2025-10-31 • via Tripadvisor