Hotel Casa Quetzaltenango

Hotels
8.4 (111 reviews)
10 avenida 10 avenida 4-15 zona 1 , Quetzaltenango , gt

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Family rooms
Pets allowed
Tour desk
Facilities for disabled guests
Non-smoking throughout
Concierge service
Outdoor furniture
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Good value for money
Cons:
Cleanliness issues
Small room size
Lack of amenities

Categories

Cleanliness
6.79
Several reviews mentioned poor cleaning, such as cobwebs in the room and broken toilet handles.
Service
9.26
Positively mentioned for being attentive and kind, though some service issues were implied.
Location
9.8
Frequently praised as very central and convenient for exploring the city.
Room Quality
7.75
Mixed reviews; while some rooms were spacious, issues like small size and lack of amenities were noted.
Amenities
7.78
Mentioned issues with amenities like lack of soap and towels, despite some positive notes about availability.
Value for Money
9.24
Overall perceived as a good deal for the location and services provided.
Food and Beverage
8.29
No direct mention, but breakfast was not utilized; still assumed reasonable quality.
Overall Experience
8.26
General positive feedback, with some issues that could improve the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:25

Property Description

Convenient Location and Amenities
Located just 300 meters from Quetzaltenango Central Park, Hotel Casa Quetzaltenango offers a tranquil retreat with a garden and free private parking. Enjoy the convenience of a concierge service, tour desk, and complimentary WiFi during your stay.

Comfortable Accommodation
Relax in one of the hotel's well-appointed rooms, equipped with a cozy seating area, flat-screen TV, and a modern bathroom with free toiletries. Rest easy knowing that bed linen and towels are provided for your comfort.

Multilingual Staff and Exceptional Service
With a multilingual reception team fluent in English, Spanish, French, and Italian, assistance is available 24/7 to ensure a seamless stay at Hotel Casa Quetzaltenango.

Book your stay now at Hotel Casa Quetzaltenango for a memorable experience in Quetzaltenango!

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 8 years old stay for GTQ 28 per person per night when using an existing bed.
    Children from 9 years old to 11 years old stay for GTQ 55 per person per night when using an existing bed.
    People no matter the age stay for GTQ 80 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 111 reviews
Cleanliness: 6.79
Service: 9.26
Location: 9.8
Room Quality: 7.75
Amenities: 7.78
Value for Money: 9.24
Food and Beverage: 8.29
Overall Experience: 8.26
F
Fernando • solo_traveller • gt
10
Excelente hotel
Pros:

Me gustó la ubicación y el personal súper atento

Cons:

Las almohadas estaban un poco duras

2026-05-09 • via Nuitee
O
Ofer • solo_traveller • il
1
נוראי
Pros:

מיטות גדולות ונוחות

Cons:

הכל הרגיש לי מלוכלך, מגבות סדינים. נגעלתי פשוט לישון שם. חדר מקלחת שהופך ל"אמבטיה" אין זרם, לא ממש מים חמים. הכל מרגיש מקולקל.

2026-05-09 • via Nuitee
D
David • solo_traveller • sv
3
Paredes sucias.
Pros:

La ubicación

Cons:

Paredes muy sucias. Toallas, sábanas camas muy viejas y de mal aspecto.

2026-05-05 • via Nuitee
K
Kelvin • solo_traveller • ca
7
Great staff and location
Pros:

Great location. All the staff were warm and helpful. Free water and coffee. Hot shower was good.

Cons:

Single room was a bit small with thin, wooden wall (can hear next room). Window faced the road so it can be a bit noisy (I imagine other hotels are worse).

2026-04-24 • via Nuitee
N
Natalia • solo_traveller • ar
10
Pros:

es una casa antigua en el centro de Xela que esta muy bien mantenida

2026-04-18 • via Nuitee
• family_with_children • gt
5
2026-04-17 • via Nuitee
D
Daniela • family_with_children • gt
8
2026-04-14 • via Nuitee
C
Contabilidad • couple • gt
10
Pros:

Personal atencion, ubicacion

Cons:

baño

2026-04-13 • via Nuitee
Y
Yansi • family_with_children • gt
10
Pros:

Ubicación y comodidad por el precio

Cons:

No tenían sencillo

2026-04-08 • via Nuitee
K
Karin • couple • gt
10
2026-04-06 • via Nuitee
K
Kevin • family_with_children • gt
10
Pros:

Lo cerca del centro y que tienen parqueo privado

Cons:

Habitación muy pequeña

2026-04-05 • via Nuitee
B
Blanco • solo_traveller • gt
10
Pros:

Ubicación y atención

2026-03-31 • via Nuitee
C
Carl • family_with_children • us
8
Pros:

Clean and near plaza

Cons:

Bathroom lacked surface for toiletries. Door lock could be better.

2026-03-31 • via Nuitee
S
Silvia • family_with_children • gt
10
Pros:

La ubicación es genial. Además su personal, muy amable. El lugar es sencillo, pero muy acogedor, limpio y ordenado. Se los mega recomiendo.

2026-03-30 • via Nuitee
J
José • family_with_children • gt
7
2026-03-24 • via Nuitee
C
Calderón Garcia • family_with_children • gt
5
2026-03-24 • via Nuitee
T
Tatiana • family_with_children • gt
9
2026-03-23 • via Nuitee
M
Megan • solo_traveller • us
8
Atmospheric cheap hotel with friendly staff, fabulous beds, and mysterious hot water in the tiny bathrooms
Pros:

Location is perfect, just a short block from the Parque Central.

Rooms are spacious, with large comfortable beds with warm blankets, good pillows, and decent linens. It’s also very quiet. I slept soundly for over 14 hours my first night here.

There is a small lounge area along the hallway which has a microwave, a water dispenser with hot and cold purified water, and some free coffee making supplies.

The front desk staff were all very friendly and helpful.

I liked the aesthetic of the hotel: it’s inside a historic house, with original windows and shutters, high ceilings, and various colonial-esque items scattered around. It’s a little gloomy, but not to the point of being annoying.

Cons:

The bathroom is so tiny it’s hard to get into it. I appreciated having a private bathroom, but not as much as I’d thought I would. Also, I couldn’t figure out how to get hot water in the shower. It did get warmer than freezing, but if you stay here, get the desk person to show you how to use the shower when you arrive.

2026-03-18 • via Nuitee
R
Rodas • solo_traveller • gt
10
Pros:

Todo

Cons:

Todo bien

2026-03-17 • via Nuitee
P
Patrik • couple • gt
8
2026-03-15 • via Nuitee