Best Western Rochester Marketplace Inn

Hotels
•
Best Western
7.6 (871 reviews)
940 Jefferson Road , Rochester , us

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast options
Convenient location
Cons:
Odors in rooms
Maintenance issues
Noise disturbances

Categories

Cleanliness
6.93
Some reviews mentioned odors and maintenance issues.
Service
8.4
Staff were often described as friendly and helpful.
Location
8.44
Multiple reviews noted the location as convenient and central.
Room Quality
6.89
Issues with room conditions were mentioned, including noise and odor.
Amenities
7.42
Breakfast options were praised, but some amenities needed improvement.
Value for Money
6.88
Some guests felt it was expensive for the area.
Food and Beverage
7.93
Breakfast was noted as very good by several guests.
Overall Experience
7.9
Despite some issues, many guests reported good overall experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:42

Property Description

Convenient Location
Located off the New York State Thruway and just 8.5 km from downtown Rochester, Best Western Rochester Marketplace Inn offers easy access to both the city center and major transportation routes.

Modern Amenities
Each room at the hotel is equipped with a microwave, refrigerator, and DVD player, along with a 40" flat-screen cable TV and free wired internet access for your entertainment and convenience.

Complimentary Services
Enjoy a daily buffet breakfast and take advantage of the free airport transfer service provided by the hotel, making your stay even more convenient and hassle-free.

Experience comfort and convenience at Best Western Rochester Marketplace Inn. Book your stay now to enjoy these fantastic amenities and more.

Important information:

Guests under the age of 21 can only check in with a parent or official guardian.

$250 Smoking Fee will be charged for smoking inside the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.6
Based on 871 reviews
Cleanliness: 6.93
Service: 8.4
Location: 8.44
Room Quality: 6.89
Amenities: 7.42
Value for Money: 6.88
Food and Beverage: 7.93
Overall Experience: 7.9
A
Amanda • family_with_children • us
5
Not worth it
Pros:

Honestly, not much

Cons:

It’s was not very clean at all. Our tub had a wad of black hair on the drain, paper towel rack was “fixed” but yet falling apart. This location is in need of some major upgrades. It smells unclean. It seemed they were airing our room out because when we arrived the window was wide open.
For free breakfast there was so little to choose from- cereal, bagel, waffle.
Very uninviting atmosphere
You can hear everything in the hall. Every time someone opens a door it sounds like your own.

2026-06-27 • via Nuitee
W
Witold • solo_traveller • fr
8
2026-06-27 • via Nuitee
G
Gufu Abdi • solo_traveller • ke
9
Pros:

Staff are very welcoming. Thanks to Mr.Charles and an elderly lady preparing breakfast.

Cons:

You can noise from next room.even slightly movement.

2026-06-27 • via Nuitee
O
o'hara • solo_traveller • us
8
Cons:

No orange juice

2026-06-25 • via Nuitee
D
DAVE • couple • us
5
Cons:

breakfast
noisy children after 10 pm

2026-06-24 • via Nuitee
G
George • extended_group • us
9
2026-06-22 • via Nuitee
P
Prairie • couple • ca
7
2026-06-19 • via Nuitee
M
Michelle • couple • us
10
Love how close to the University of Rochester this is and is very affordable, this is our go to anyt
Pros:

Love how close to the University of Rochester this is and is very affordable, this is our go to anytime we are in Rochester.

Cons:

no comments, was happy with all.

2026-06-18 • via Nuitee
B
Brad • couple • ca
1
2026-06-17 • via Nuitee
K
Keys • couple • us
4
It was ok bc we came for family but hotel definitely wouldn’t recommend.
Pros:

I like the location of the hotel it was super convenient

Cons:

There were a lot of things that didn’t meet our expectations, the cleanliness of the hotel, the price jump from the different days, the breakfast was not good and was often repeated.

2026-06-14 • via Nuitee
T
Thomas • family_with_children • us
4
Disappointing.
Cons:

We were given a room that had not been made up. The next room we were given was atrocious. Previous tenant had smoked profusely in the bathroom, and the smoke smell lingered throughout the room. A full can of Lysol barely put a dent in the smoke smell. We were too exhausted to move to yet another room, and decided to live with it. Door did not lock without slamming it. Real safe.

2026-06-13 • via Nuitee
L
Linnea • solo_traveller • us
6
Pros:

Comfortable beds

Cons:

Carpet on floor. Ew. And the room stank of cigarettes.

2026-06-12 • via Nuitee
H
Hafizullah • couple • us
1
Don’t book this property and waste your money.
Pros:

Honestly nothing

Cons:

First of all, I was waiting 30 minutes for check in at front desk but nobody was present, I called and ringed many times but nobody answered.

Second, after long wait, a person came and asked a lot of personal questions which was unrelated and disgusting. Then I got my room after almost 45 minutes.

Finally, the breakfast was poor, the room smiled too bad, there were not toilet paper, no towels and the customer service was awful.

2026-06-12 • via Nuitee
V
Vojt • solo_traveller • us
7
2026-06-12 • via Nuitee
K
Kellie • couple • us
5
Cons:

The elevator made a scary sound

2026-06-10 • via Nuitee
S
sal • solo_traveller • us
5
Pros:

- front desk guy was great
- the mattresses were quite comfortable

Cons:

- for a non smoking hotel, the entire place reeked of marijuana
- ice machine was moldy
- elevator felt as if it could stop working at any moment
- dirt on carpets and staircases, garbage in hallways
- how can paid employees day after day just walk by broken fixtures and such in the rooms and throughout the building? Maybe it all happened the day I arrived?

2026-06-10 • via Nuitee
S
Studer • solo_traveller • us
8
2026-06-09 • via Nuitee
F
Francis • solo_traveller • us
7
2026-06-08 • via Nuitee
M
Maximo • solo_traveller • us
8
Pros:

La ubicacion buena la cama comoda

Cons:

El baño estaba tupido y muy incomodo para banarse, El desayuno podrian mejorarlo

2026-06-07 • via Nuitee
F
Folwell • solo_traveller • us
8
Pros:

It was close to everything we had to do

Cons:

Well there was a few things the location and not really to friendly

2026-06-06 • via Nuitee