Best Western Rochester Marketplace Inn

Hotels
•
Best Western
7.6 (821 reviews)
940 Jefferson Road , Rochester , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast options
Convenient location
Cons:
Odors in rooms
Maintenance issues
Noise disturbances

Categories

Cleanliness
6.93
Some reviews mentioned odors and maintenance issues.
Service
8.4
Staff were often described as friendly and helpful.
Location
8.44
Multiple reviews noted the location as convenient and central.
Room Quality
6.89
Issues with room conditions were mentioned, including noise and odor.
Amenities
7.42
Breakfast options were praised, but some amenities needed improvement.
Value for Money
6.88
Some guests felt it was expensive for the area.
Food and Beverage
7.93
Breakfast was noted as very good by several guests.
Overall Experience
7.9
Despite some issues, many guests reported good overall experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:42

Property Description

Convenient Location
Located off the New York State Thruway and just 8.5 km from downtown Rochester, Best Western Rochester Marketplace Inn offers easy access to both the city center and major transportation routes.

Modern Amenities
Each room at the hotel is equipped with a microwave, refrigerator, and DVD player, along with a 40" flat-screen cable TV and free wired internet access for your entertainment and convenience.

Complimentary Services
Enjoy a daily buffet breakfast and take advantage of the free airport transfer service provided by the hotel, making your stay even more convenient and hassle-free.

Experience comfort and convenience at Best Western Rochester Marketplace Inn. Book your stay now to enjoy these fantastic amenities and more.

Important information:

Guests under the age of 21 can only check in with a parent or official guardian.

$250 Smoking Fee will be charged for smoking inside the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.6
Based on 821 reviews
Cleanliness: 6.93
Service: 8.4
Location: 8.44
Room Quality: 6.89
Amenities: 7.42
Value for Money: 6.88
Food and Beverage: 7.93
Overall Experience: 7.9
M
Mavensky • family_with_children • us
4
Cons:

All

2026-04-23 • via Nuitee
N
Nick • couple • us
8
2026-04-23 • via Nuitee
L
Lymaris • extended_group • us
10
Happy
Pros:

El lugar es bastante tranquilo

2026-04-21 • via Nuitee
R
Ryan • family_with_children • us
8
2026-04-17 • via Nuitee
K
Kimberly • couple • us
10
2026-04-17 • via Nuitee
S
S M Zahid • solo_traveller • ca
7
2026-04-16 • via Nuitee
N
Nathanael • couple • us
5
2026-04-15 • via Nuitee
S
Sandra • couple • ca
5
luckily the beds were comfortable as everything else was just passible
Pros:

staff were friendly and helpful.

Cons:

- the elevator was particularly dirty
- the door to our room was had to be shoved open and closed
- the room was dark and dreary

2026-04-15 • via Nuitee
C
Claudine • solo_traveller • us
10
Pros:

I like the breakfast for the value of the hotel and the location is excellent for my needs

Cons:

No complaints

2026-04-06 • via Nuitee
C
cooper jr • family_with_children • us
10
2026-04-06 • via Nuitee
D
Dean • family_with_children • au
1
Pros:

Nothing i live in Australia thanks for scamming me not a happy old man

Cons:

Same as above

2026-04-05 • via Nuitee
J
Jasmine • family_with_children • us
7
It was nice
Pros:

Comfortable

Cons:

No comment

2026-04-02 • via Nuitee
E
Eric • solo_traveller • us
10
Pros:

Staff was accommodating and friendly.

2026-04-02 • via Nuitee
J
Jasmine • family_with_children • us
7
Nice comfy
Pros:

Comfy

Cons:

No comment

2026-04-02 • via Nuitee
A
Adams • family_with_children • us
7
2026-03-30 • via Nuitee
L
Lozada • extended_group • us
10
2026-03-25 • via Nuitee
J
John • couple • us
5
Pros:

Room walls were dirty. Ants in bathroom. Shower water went on floor instead of in the drain

Cons:

Bed was hard

2026-03-24 • via Nuitee
H
Heather • family_with_children • us
7
Pros:

Beds were clean and cozy. Plenty of breakfast options.

Cons:

Bathroom was very small

2026-03-22 • via Nuitee
G
Greg • couple • us
8
Warm and comfortable accommodations.
Pros:

The breakfast is pretty bad. At least it's hot. The beds are super comfy and the water pressure is good in the shower.

Cons:

The breakfast is bad but at least it's hot food.

2026-03-19 • via Nuitee
V
Victor • extended_group • sv
8
No hicieron limpieza en los 4 días que estuvimos
Pros:

Los desayuno no fueron buenos, no habían vegetales

Cons:

La comida

2026-03-19 • via Nuitee