Adhara Express

Hotels
8.8 (2504 reviews)
Avenida Yaxchilan 41 Supermanzana 22 , Cancún , mx

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
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Review Highlights

Pros:
Excellent breakfast (multiple mentions)
Clean, comfortable rooms
Responsive and friendly staff in many cases
Good value for the price for most guests
Pool and easy bus access to beaches
Comfortable beds
Cons:
Hotel closed/remodeling and unexpected relocations to sister property
Location: noisy, very urban and few nearby restaurants
AC issues reported in relocated/sister property
Gym equipment mostly unusable
Occasional rude handling and lack of refund/compensation
Extra expenses or disruption due to transfers

Categories

Cleanliness
9.4
Repeated praise for very clean rooms and comfortable, well-maintained accommodations ("Muy limpio", "very clean", "habitación cómoda y limpia").
Service
8.6
Generally responsive and friendly staff (reactive personnel, helpful kitchen staff, guard who organized transport), but some reports of rude handling and poor resolution when rooms/AC problems or relocations occurred.
Location
6
Frequently criticized as urban, noisy and lacking nearby restaurants/entertainment; several guests noted the location is not ideal despite proximity to city transport.
Room Quality
9
Rooms described as comfortable and clean; good showers and beds reported, though a few guests experienced AC failures after relocation to a sister property.
Amenities
8.5
Strong highlights include breakfast, pool and convenient bus access to beaches; however gym equipment was reported mostly unusable and some guests impacted by ongoing remodeling.
Value for Money
9.5
Multiple mentions of good quality-price ratio and satisfied guests; notable exceptions where unexpected closure/relocation caused extra costs for a few visitors.
Food and Beverage
9.6
Breakfast repeatedly praised as excellent; minor notes such as weak cocktails in one review but overall very strong F&B sentiment.
Overall Experience
9.8
Many positive stays highlighted (clean rooms, excellent breakfast, friendly staff), tempered by several serious incidents of hotel closure/remodeling and relocation which affected a minority of guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 17:16

Property Description

Convenient Downtown Location
Nestled in downtown Cancun, Mexico, the Adhara Express hotel offers easy access to the vibrant city center and is just a stone's throw away from the famous Cancun beach.

Comfortable Rooms with Essential Amenities
Each guest room at Adhara Express is thoughtfully equipped with modern conveniences such as a coffee maker, satellite LCD TV, in-room safe, private balcony, and air conditioning, ensuring a cozy stay for every guest.

Range of Services and Nearby Attractions
Enjoy a hassle-free stay with services like laundry, babysitting, and a tour desk at your disposal. Explore popular nearby attractions including Tulum, Xel-Ha, Chichen-Itza, and the Dolphin Discovery Isla Mujeres, all within easy reach from the Ramada Cancun.

Book your stay now at Adhara Express for a memorable Cancun experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: CUN

Location

Guest Reviews

8.8
Based on 2504 reviews
Cleanliness: 9.4
Service: 8.6
Location: 6
Room Quality: 9
Amenities: 8.5
Value for Money: 9.5
Food and Beverage: 9.6
Overall Experience: 9.8
H
Huma • couple • us
9
2026-08-06 • via Nuitee
M
Maricarmen • couple • mx
9
Buena opción calidad y precio
Pros:

Él desayuno muy bueno, el alojamienti cumple con las expectativas

Cons:

La ubicación no es la mejor, los alrededores carecen de restaurantes o entretenimiento. Pero es tranquilo

2026-08-02 • via Nuitee
L
Laura • solo_traveller • it
9
2026-08-02 • via Nuitee
N
Nathalie • solo_traveller • fr
7
Bonnes prestations mais environnement peu agréable
Pros:

L'Adhara Express était en travaux à notre arrivée et nous avons été envoyés au Adhara Cancún.
C'est un grand complexe hôtelier, offrant de très bonnes prestations, personnel réactif, excellent pdj.

Cons:

L'hôtel est situé en plein centre ville, dans un environnement très urbain, bruyant, peu agréable. Donc, pour une nuit en sortant de l'aéroport avant de poursuivre, cela va mais je n'y sejournerais pas plus longtemps.

2026-07-25 • via Nuitee
R
Raydel • couple • es
1
Estafa total , hotel en las ruinas cerrado y no lo publican , ten mucho cuidado si vienes aquí porque jamás te dirán que
Pros:

No puedo decir que me gustó porque es una estafa absoluta , este hotel está cerrado hace meses , cuando llegas estafa abandonado , en condiciones deplorables y solo con alguien que lo cuida

Cons:

Ocultan que este hotel ya no está en funcionamiento porque hasta el último momento se estuvo contactando con el hotel , luego te mandan a otro que tienen en las afueras donde te es imposible hacer nada porque está lejos de todos , le pides soluciones y se niegan a darte alguna ni reembolso ni cambio a otro hotel , son unas ratas

2026-07-24 • via Nuitee
M
Marco • family_with_children • mx
10
Excelente opcion ennel centro
Pros:

Excelente

Cons:

Todo estubo muy bien

2026-07-23 • via Nuitee
P
Pacote1 • solo_traveller • mx
8
Pros:

Esta en remodeling y no fui notificado y cuando llegue hacer checking me enviaron al otro hotel adhara hacienda Cancun.

Cons:

En general bien sin mas comentarios

2026-07-23 • via Nuitee
J
Jorge • family_with_children • cl
9
Pros:

Excelente desayuno, habitación cómoda y limpia

2026-07-21 • via Nuitee
J
JOSE ANTONIO • solo_traveller • mx
8
Pros:

Las habitaciones

Cons:

La ubicación

2026-07-20 • via Nuitee
M
Mary Isabel • couple • pa
7
Pros:

Normal

Cons:

Todo estuvo normal

2026-07-19 • via Nuitee
J
Jairo • family_with_children • mx
9
muy buen lugar para hospedarse
Pros:

excelente el desayuno y las habitaciones super confortables

Cons:

todo bien

2026-07-16 • via Nuitee
R
RayaneAlmeida • couple • br
10
2026-07-13 • via Nuitee
I
Imani • solo_traveller • us
4
Horrible
Pros:

Breakfast Buffet

Cons:

This Hotel was closed. Booking is not aware. Once I arrived I was took to a sister hotel . The AC went out in this hotel and the sister company AC is going out. I had a dentist Appointment. Only stayed Two days but NEVER again. The staff was rude about the accommodations in regarding the AC. Booking should be aware. I was NEVER offered a Refund but just relocated to the sister Hotel that is having AC issues.

2026-07-13 • via Nuitee
T
Thu Minh • solo_traveller • ca
8
2026-07-13 • via Nuitee
K
Karen • solo_traveller • us
8
Good hotel in Cancun city.
Pros:

Breakfast was very good. Shower worked great, as did the AC. Very clean.

Cons:

Could hear all of the outside noise in my room.
Bed was a bit hard.

2026-07-12 • via Nuitee
E
EFA • solo_traveller • us
9
2026-07-11 • via Nuitee
P
Pamela • family_with_children • cr
9
2026-07-06 • via Nuitee
T
TANIA • solo_traveller • es
1
HOTEL CERRADO!!
Pros:

EL HOTEL ESTÁ CERRADO POR REFORMAS...!!!

Cons:

LLEGAR A LAS 22.30 DE LA NOCHE Y ENCONTRARME CON UN HOTEL CERRADO POR OBRAS...
EL GUARDA MUY AMABLE FUE EL QUE SE ENCARGO DE ORGANIZAR UN TRANSPORTE HACIA OTRO HOTEL DE LA MISMA CADENA...
ESTO ME HA GENERADO GASTOS EXTRAS A LA HORA DE MODIFICAR LA EXCURSIÓN COMPRADA CON BOOKING.... QUIEN SE HACE CARGO DE ESTO????

2026-07-06 • via Nuitee
J
jose de jesus • family_with_children • mx
9
Muy buena
Pros:

Muy limpio

Cons:

Que no me avisaron que el Adhara Express estaba en remodelación. El cambio fue para bien solo deben avisar

2026-07-06 • via Nuitee
A
Alejos • solo_traveller • mx
10
2026-07-06 • via Nuitee