SureStay Hotel by Best Western Brunswick

Hotels
•
SureStay Hotel by Best Western
6.1 (389 reviews)
2300 Perry Lane Road , Brunswick , US
+1 912-264-8666

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly/helpful staff noted by several guests
Convenient location close to destinations
Occasional satisfactory rooms reported
Some guests reported positive repeat stays
Cons:
Very poor cleanliness: roaches, mold, stains reported
Pool repeatedly described as green, dirty, or unusable
Broken or non-working TVs and malfunctioning A/C units
Squeaky or sinking mattresses and poor room maintenance
Hidden fees and poor perceived value
Safety concerns (gun reportedly left in a room) and strong marijuana smell in lobby
Weak/very basic breakfast offering
Doors and room access issues reported

Categories

Cleanliness
3.5
Multiple reviews report roaches, mold, stains on walls/headboards/ceiling, and generally unclean rooms and hallways; cleanliness was a frequent and serious complaint.
Service
10
Staff were repeatedly called out as the only positive in several reviews and described as friendly/helpful; however, responsiveness was inconsistent (e.g., housekeeping only after request).
Location
10
Several guests noted the location was convenient and close to destinations; proximity to local sites was consistently mentioned as a positive.
Room Quality
5
Room issues reported include broken A/C, non-working TVs, sinking/squeaky mattresses, doors that wouldn’t open, and evidence of poor maintenance; some guests did find individual rooms acceptable.
Amenities
4.5
Pool and in-room amenities were commonly problematic: multiple reports of a green/bug-filled pool, non-working TVs, and malfunctioning AC units made advertised amenities largely unusable for many guests.
Value for Money
4.5
Guests reported hidden fees and felt the condition of rooms and facilities did not justify the price; several sought refunds or left early due to perceived poor value.
Food and Beverage
5.3
Breakfast was described as very basic and disappointing by multiple guests (plain bread/muffin/oatmeal/cereal), though a minority found it acceptable.
Overall Experience
6
Overall sentiment is mixed-to-negative: multiple strongly negative stays (safety/cleanliness/amenities issues) contrasted with a few completely positive repeat stays and helpful staff, resulting in a tepid overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:59

Property Description

Convenient Location

Located just 12 minutes from Brunswick Landing Marina and a short drive to Fort Frederica National Monument, SureStay Hotel by Best Western Brunswick offers easy access to popular attractions.

Comfortable Accommodations

Each room is equipped with modern amenities including a microwave, refrigerator, and cable TV. Guests can enjoy a daily continental breakfast and relax by the seasonal outdoor pool.

Additional Amenities

Guests can take advantage of free Wi-Fi, on-site laundry facilities, and complimentary parking. Whether visiting for business or leisure, SureStay Hotel ensures a comfortable stay.

Book your stay at SureStay Hotel by Best Western Brunswick for a convenient and relaxing experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BQK

Location

Guest Reviews

6.1
Based on 389 reviews
Cleanliness: 3.5
Service: 10
Location: 10
Room Quality: 5
Amenities: 4.5
Value for Money: 4.5
Food and Beverage: 5.3
Overall Experience: 6
J
Jill • family_with_children • us
1
Pros:

Roaches in the room. I told staff about it and nothing was done

Cons:

Roaches running around the room

2026-11-05 • via Nuitee
R
rush • family_with_children • us
3
2026-11-03 • via Nuitee
B
Bradley • extended_group • us
5
2026-10-31 • via Nuitee
S
Stephen • solo_traveller • us
10
2026-10-07 • via Nuitee
R
Royd C • solo_traveller • us
1
Pros:

Nothing

Cons:

No TV, they could have reached out to Me B4 I got to the Hotel

2026-09-10 • via Nuitee
C
Charles • solo_traveller • us
1
2026-09-08 • via Nuitee
J
Jennifer • couple • us
1
The WORST hotel I have ever stayed at. Cleanliness was a ZERO.
Pros:

The staff. That’s it

Cons:

We had to switch rooms because the first rooms door wouldn’t open and the A/C unit didn’t work. The room we stayed in also didn’t have a properly working A/C unit or tv, there’s was roaches in the room, mold on the walls and in the ac unit, mysterious stains on the headboards, shower floor, the walls, furniture, bed sheets, ceiling. Overall was not clean. It was a terrible stay. Breakfast was plain bread, muffin, oatmeal, or cereal. The pool was not clean to swim in, it was light green color. The doors wouldn’t open unless you force it open by pushing. The TV’s in the whole building don’t work according to the front desk and they don’t know why. Don’t stay there if you can help it.

2026-09-06 • via Nuitee
S
Shelby • couple • us
9
2026-09-04 • via Nuitee
P
Peggy • solo_traveller • us
1
Went to a different hotel
Cons:

Pool water was pink. Room was hot, had to change room. Quality of rooms was poor. We felt uncomfortable to stay, so we left.

2026-08-11 • via Nuitee
9
912 • couple • us
7
Enjoyable
Pros:

Breakfast was good and the location was fine for where I needed to go

Cons:

I enjoyed my stay

2026-08-09 • via Nuitee
M
Moody • couple • us
2
Overall, I was very dissatisfied with my stay and would like to speak to someone who can rectify it
Pros:

The location of the hotel was acceptable. It was close to several places and within ten minutes to many other locations.

Cons:

Overall, I was extremely disappointed with the facility. The breakfast was not worth having, there was a gun left in the room by the previous occupant, the pool was green, full of bugs, and unusable. The mattress was old and very squeaky and uncomfortable. The room was ONLY cleaned once during the stay, and I had to ASK for it to be cleaned. The only reason that I stayed there was that it was too late to find another hotel. I booked this hotel because of the pool access which in turn was NOT accessible.

2026-07-20 • via Nuitee
T
Tiffany • solo_traveller • us
3
Pros:

The room was nice and the staff was nice

Cons:

The pool was green they said they were gonna clean it but never did and the tv only had sports channels

2026-07-20 • via Nuitee
G
George • family_with_children • us
1
Waste of time and money
Pros:

Didn't stay still currently trying to get refund

Cons:

The green pool the dirty carpet in the hallway the Marijuana smell in the lobby was overwhelming

2026-07-18 • via Nuitee
J
James • solo_traveller • us
1
Cons:

The room smelled, the mattress was sinking in the middle and there were roaches. I was only in the room for maybe 15 minutes. But when I saw the roaches, I immediately went to the front desk to ask for a refund

2026-07-15 • via Nuitee
A
Arthur • couple • us
10
Perfect!!!
Pros:

Everything was perfect we have stayed before this makes twice n if we go to Brunswick we b bak

Cons:

Air it was hot in our room

2026-07-13 • via Nuitee
N
Nathalie • family_with_children • ca
1
Hôtel insalubre: cafards et sang séché sur les draps et couette
Pros:

Malheureusement, absolument rien.

Cons:

0/10 – Absolutely horrible experience.

This hotel is filthy and completely unacceptable. We found cockroaches in our room, and the bedding was disgusting. The comforter had blood stains on it, along with yellow rings and blue pen marks. The sheets were stained as well.

The room itself was dirty upon arrival, and the towels provided were old, worn out, and looked like they should have been replaced years ago. Overall, the property gave the impression of a complete lack of cleanliness and maintenance.

What is most shocking is that this hotel operates under the Best Western name. I cannot understand how Best Western allows its brand to be associated with an establishment in such poor condition. This falls far below the standards guests should reasonably expect from a hotel carrying this brand.

We took photos to document the condition of the room, including the cockroaches and the stained bedding.

Beyond the disappointment, this experience raised serious concerns about hygiene and guest safety. No traveler should have to stay in these conditions.

I strongly advise travelers to stay elsewhere. I absolutely do not recommend this hotel.

2026-07-11 • via Nuitee
A
Annemarie • couple • us
1
Pros:

They have hidden fees they wanted to charge my car $50 extra in case I damaged the room but on the site it doesn’t say anything about no extra fees so I left

2026-07-11 • via Nuitee
S
Stevens • extended_group • us
10
2026-07-11 • via Nuitee
J
Jose • solo_traveller • us
4
2026-07-11 • via Nuitee
K
Kelsey • couple • us
8
2026-07-08 • via Nuitee