Clarion Pointe Syracuse Downtown

Hotels
•
Clarion
7.2 (853 reviews)
454 James St. , Syracuse , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Clean rooms
Comfortable beds
Convenient location
Cons:
Dirty outdoor areas
Inadequate Wi-Fi
Unsafe neighborhood

Categories

Cleanliness
6.55
Mixed sentiment; rooms were clean but issues with dirty duvets and external cleanliness noted.
Service
8.05
Standard quality for this hotel tier; generally positive but some service issues mentioned.
Location
7.05
Location is convenient but the surrounding area raises safety concerns.
Room Quality
8.55
Rooms were described as comfortable and clean, contributing positively.
Amenities
6.55
Amenities received mixed reviews, particularly breakfast quality and Wi-Fi.
Value for Money
7.55
Fair pricing for the quality provided, though concerns over surrounding area.
Food and Beverage
6.05
Breakfast quality was criticized heavily, impacting the overall rating.
Overall Experience
7.25
Overall experience mixed due to clean rooms but significant issues with safety and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:00

Property Description

Convenient Location

The Clarion Pointe Downtown is strategically positioned near major interstates and just a stone's throw away from Syracuse University and popular attractions like the Carousel Center and Carrier Dome.

Fine Amenities

Guests can indulge in complimentary perks such as a delicious breakfast, freshly brewed coffee, and convenient parking during their stay at this Syracuse hotel.

Business-Friendly Services

Business travelers can take advantage of free high-speed internet, copy and fax facilities, and special corporate rates. Additionally, a computer with internet access and printer are available for guest use.

Experience comfort and convenience at Clarion Pointe Downtown, your ideal choice for a memorable stay in Syracuse, NY.

Important information:

You must show a valid photo ID and credit card upon check-in.

Please note, guests must be 21 years of age or older in order to check in at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.2
Based on 853 reviews
Cleanliness: 6.55
Service: 8.05
Location: 7.05
Room Quality: 8.55
Amenities: 6.55
Value for Money: 7.55
Food and Beverage: 6.05
Overall Experience: 7.25
C
Castillo • family_with_children • us
10
Pros:

Everything

2026-03-04 • via Nuitee
E
Erica • family_with_children • us
1
We couldn't even stay it smelled and looked dirty. I worried about bed bugs and desk refuse refund.
Pros:

Nothing

Cons:

Dirty

2026-03-02 • via Nuitee
T
Townsend • couple • us
10
The staff was very helpful and even helped me to retrieve personal property I had left behind during my stay. Mili, Pras
Pros:

The building was centrally located downtown and offered me the space and parking I needed during my stay.

Cons:

No complaints!

2026-03-01 • via Nuitee
N
Natalie • family_with_children • us
1
Pros:

location would have been excellent for our appointment at the university

Cons:

On entrance to the hotel, the smell of smoke and marijuana was overwhelming. The icy stairwells and entrance ways were almost impassable. My 4 year old son was born prematurely and suffers from restrictive airway (chronic lung) disease and there was no way he would have made the night without an ED visit and hospitalization. We were forced to leave and find an appropriate, safe and smoke free facility. Staff and later management were unphased by my son's health condition and our inability to stay there safely. Hotel staff and later on management refused to refund my stay even though we left immediately after arrival.

2026-02-28 • via Nuitee
M
Mazen • solo_traveller • us
6
2026-02-27 • via Nuitee
M
Michael • couple • us
6
If you have no other options, I guess it’s passable.
Pros:

Staff was friendly and helpful.

Cons:

Photos are enhanced, Property was a bit dirty, the front entrance was very slippery. Location is sketchy, there’s a sex offender halfway house across the street and don’t go to the Sunoco. Shower was slippery.

2026-02-22 • via Nuitee
B
Billy • family_with_children • us
4
Pros:

The location to the University

Cons:

The whole experience. The worst considering the price.

2026-02-22 • via Nuitee
K
Kwe • family_with_children • us
3
Pros:

The room looked clean and tidy.

Cons:

The whole room was smelling like a smoking area even though I requested non-smoking room. I notified the front desk rep but he stated that it might be the fabric in the room.There was no smoking 🚬 signs but the smell is un bearable especially when you have kids staying with you.

2026-02-10 • via Nuitee
J
Jackson • extended_group • us
4
2026-01-29 • via Nuitee
S
shakir • family_with_children • us
1
Greedy and bad hotel policy
Pros:

Hotrible

Cons:

Bad hotel policy

2026-01-27 • via Nuitee
R
Rosalinde • couple • us
9
Excellent stay.
Pros:

I loved my two-night stay here with my partner. The receptionist was incredibly friendly, helpful and personable. We shared lovely conversations and check-in and out was smooth and fast. Breakfast was delicious, they had the usual fruit, waffles, toast, bagel, fruit, oatmeal, coffee and cereal. In addition, they also had a hot food station with hash browns, bacon and scrambled eggs. Fabulous! Our room was on the third floor, and we requested a quiet room and got it! It was super clean and well-stocked with a microwave, mini fridge, desk, tv and bathtub. Our room had a beautiful view of the city. The hotel itself is in a short walking distance from many walker friendly areas, shops, restaurants, parks and even an ice skating square! If you walk a little more, you get to an amazing place for food and vibes with sooo many options called "Salt City Market". One thing to note is that the corridor from your room to lobby, gym, or laundry is outdoors, so depending on the weather can be alarming. Like your hotel room door opens right outside to an hallway with a half wall (first floor has a gate above for safety) Other than that, this was very worth the incredibly affordable price and we had a lovely stay.

Cons:

The open breezeways were a little harsh in the cold, just be prepared!

2026-01-26 • via Nuitee
P
Pluff • family_with_children • us
10
Pros:

Great price and very clean facility definitely will stay there again in the future

Cons:

Everything was great

2026-01-25 • via Nuitee
J
Julia • solo_traveller • us
1
Left without staying due to marijuana smoke everywhere.
Pros:

Nothing. I walked into the room assigned to me and walked backwards out again. Someone had smoked pot in there.
I did not stay at this hotel.

Cons:

Property where regular drug use is apparently tolerated. Hotel accused me of 'slandering' since I didn't stay there- but I did walk into two separate rooms, and both reeked of marijuana. Hence it seemed since this was in two rooms, that it is a tolerated occurrence there. This is an honest review, according to what I witnessed there.
I actually tried to talk to the manager repeatedly and they they refused to call or e-mail me back. Then, even though I indeed did not stay there, they reported me to 'booking.com' for damaging their room! I guess in order to obtain some sort of money through a fraudulent insurance claim. I would have loved to resolve the matter in private in person, but I am leaving a public review now because the business refused to resolve the matter amicably and I never spoke to anyone in management- nor has the business redacted their fraudulent 'damage' claim.

2026-01-23 • via Nuitee
P
Pope • couple • us
5
Cons:

Hotel seemed to have lots of permanent residences. There were multiple loud, disturbing altercations overnight by other guests.

2026-01-21 • via Nuitee
E
Erik • family_with_children • us
1
Cons:

Never gave me back my deposit

2026-01-21 • via Nuitee
R
Robert • family_with_children • us
6
2026-01-21 • via Nuitee
W
Weston • solo_traveller • us
5
Ok for the price.
Pros:

Low price, clean room and complimentary breakfast.

Cons:

Location is in a shady area. Breakfast was a bit lackluster. The facility has a lot of security measures, but did not feel totally safe.

2026-01-21 • via Nuitee
M
Michael • couple • us
6
2026-01-20 • via Nuitee
P
Patrick • family_with_children • us
9
Will stay at property again.
Pros:

Room and staff and a hot cup of coffee waiting for me. Ty.

Cons:

Cover drywall hole on rm 315 bathroom. Didn't check the other 2 rooms booked.

2026-01-20 • via Nuitee
H
Hannah • couple • gb
5
Good value for money. Has the basics.
Pros:

Good
Location

Cons:

Not very clean. Room was clean but common areas could have been better

2026-01-20 • via Nuitee