Clarion Pointe Syracuse Downtown

Hotels
•
Clarion
7.2 (853 reviews)
454 James St. , Syracuse , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Clean rooms
Comfortable beds
Convenient location
Cons:
Dirty outdoor areas
Inadequate Wi-Fi
Unsafe neighborhood

Categories

Cleanliness
6.55
Mixed sentiment; rooms were clean but issues with dirty duvets and external cleanliness noted.
Service
8.05
Standard quality for this hotel tier; generally positive but some service issues mentioned.
Location
7.05
Location is convenient but the surrounding area raises safety concerns.
Room Quality
8.55
Rooms were described as comfortable and clean, contributing positively.
Amenities
6.55
Amenities received mixed reviews, particularly breakfast quality and Wi-Fi.
Value for Money
7.55
Fair pricing for the quality provided, though concerns over surrounding area.
Food and Beverage
6.05
Breakfast quality was criticized heavily, impacting the overall rating.
Overall Experience
7.25
Overall experience mixed due to clean rooms but significant issues with safety and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:00

Property Description

Convenient Location

The Clarion Pointe Downtown is strategically positioned near major interstates and just a stone's throw away from Syracuse University and popular attractions like the Carousel Center and Carrier Dome.

Fine Amenities

Guests can indulge in complimentary perks such as a delicious breakfast, freshly brewed coffee, and convenient parking during their stay at this Syracuse hotel.

Business-Friendly Services

Business travelers can take advantage of free high-speed internet, copy and fax facilities, and special corporate rates. Additionally, a computer with internet access and printer are available for guest use.

Experience comfort and convenience at Clarion Pointe Downtown, your ideal choice for a memorable stay in Syracuse, NY.

Important information:

You must show a valid photo ID and credit card upon check-in.

Please note, guests must be 21 years of age or older in order to check in at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.2
Based on 853 reviews
Cleanliness: 6.55
Service: 8.05
Location: 7.05
Room Quality: 8.55
Amenities: 6.55
Value for Money: 7.55
Food and Beverage: 6.05
Overall Experience: 7.25
J
jennifer • family_with_children • us
10
Worth every penny
Pros:

Very clean and the wonderful front desk lady gave my sister and I a nice bottle of wine!

Cons:

We loved everything!

2026-03-28 • via Nuitee
J
John • couple • gb
6
OK but wouldn’t stay again.
Pros:

Good location for where we needed to be. It was basic but room was clean.

Cons:

Unfortunately there was a strong smell of pot smoking that wafted in from somewhere outside during the evenings. Breakfast finished by 9:00 which was too early. No coffee maker in the room.

2026-03-25 • via Nuitee
C
Cerrone • family_with_children • us
10
Pros:

This was our second trip to Clarion and this one was our honeymoon. They gave us a gift, everything was so comfortable, and the breakfast was good and filling!

2026-03-24 • via Nuitee
J
Jürgen • solo_traveller • at
8
2026-03-23 • via Nuitee
L
Lorna • couple • ca
10
I will be returning!
Pros:

The room was clean and comfortable! I also loved that it was so close to downtown! Great find!

2026-03-23 • via Nuitee
E
Efthemia • couple • us
4
Pros:

Staff was very friendly.

Cons:

The room was very over priced for what it was. Room was always cold and not near enough lighting.

2026-03-22 • via Nuitee
T
takamichi • family_with_children • jp
3
2026-03-19 • via Nuitee
B
Bruce • solo_traveller • us
1
2026-03-17 • via Nuitee
P
Paul • family_with_children • us
10
Will stay again!
Pros:

The staff was amazing and room was comfortable and clean.

2026-03-16 • via Nuitee
H
Harris • family_with_children • us
7
Pros:

The front staff was amazing. The lady that check us in went above and beyond for us!

Cons:

The water had an issue of draining in the sink and tub

2026-03-12 • via Nuitee
J
Jill • family_with_children • us
4
2026-03-10 • via Nuitee
B
Biviano • couple • us
3
Coin a sketchy place.I'm sure there was all kinds of marijuana dealing going on that night.It's alwa
Cons:

We booked a king room non-smoking! Smelled marijuana all night. Loud people all through the night. The "secured entrance doors " where blocked open every time we went through them allowing random people to come and go. Not secured at all very sketchy. Will never go there again.

2026-03-09 • via Nuitee
L
Lionel • extended_group • us
8
2026-03-08 • via Nuitee
C
Castillo • family_with_children • us
10
Pros:

Everything

2026-03-04 • via Nuitee
E
Erica • family_with_children • us
1
We couldn't even stay it smelled and looked dirty. I worried about bed bugs and desk refuse refund.
Pros:

Nothing

Cons:

Dirty

2026-03-02 • via Nuitee
T
Townsend • couple • us
10
The staff was very helpful and even helped me to retrieve personal property I had left behind during my stay. Mili, Pras
Pros:

The building was centrally located downtown and offered me the space and parking I needed during my stay.

Cons:

No complaints!

2026-03-01 • via Nuitee
N
Natalie • family_with_children • us
1
Pros:

location would have been excellent for our appointment at the university

Cons:

On entrance to the hotel, the smell of smoke and marijuana was overwhelming. The icy stairwells and entrance ways were almost impassable. My 4 year old son was born prematurely and suffers from restrictive airway (chronic lung) disease and there was no way he would have made the night without an ED visit and hospitalization. We were forced to leave and find an appropriate, safe and smoke free facility. Staff and later management were unphased by my son's health condition and our inability to stay there safely. Hotel staff and later on management refused to refund my stay even though we left immediately after arrival.

2026-02-28 • via Nuitee
M
Mazen • solo_traveller • us
6
2026-02-27 • via Nuitee
M
Michael • couple • us
6
If you have no other options, I guess it’s passable.
Pros:

Staff was friendly and helpful.

Cons:

Photos are enhanced, Property was a bit dirty, the front entrance was very slippery. Location is sketchy, there’s a sex offender halfway house across the street and don’t go to the Sunoco. Shower was slippery.

2026-02-22 • via Nuitee
B
Billy • family_with_children • us
4
Pros:

The location to the University

Cons:

The whole experience. The worst considering the price.

2026-02-22 • via Nuitee