Embassy Suites by Hilton Austin Arboretum

Hotels
•
Embassy Suites Hotels
8 (561 reviews)
9505 Stonelake Boulevard , Austin , US

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Dog friendly
Good value
Happy hour
Clean service
Comfortable rooms
Cons:
Cleanliness issues
High parking fees
Inconsistent food service
Temperature control issues

Categories

Cleanliness
6.46
Multiple reviews mention cleanliness issues, including dirty furniture and unclean conditions.
Service
8.93
Most guests mentioned friendly and helpful staff.
Location
8.97
Good location noted by several guests, being close to local attractions.
Room Quality
7.42
Mixed reviews about room conditions, some dated interiors, and comfort issues.
Amenities
8.45
Amenities like the pool, gym, happy hour, and breakfast included received positive notes.
Value for Money
7.91
Some complaints about additional charges like parking, but good value for pet-friendly services.
Food and Beverage
7.46
Food options were appreciated, but issues with breakfast quantity affected experiences.
Overall Experience
8.43
Overall experience was mixed, with both positive and negative aspects noted by various guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 18:00

Property Description

Luxurious All-Suite Hotel in Prime Location

Modern Amenities: The Austin-Arboretum Embassy Suites offers spacious accommodations with the latest technologies, including flat-screen TVs, microwaves, and refrigerators in every suite.

Convenient Location: Situated within walking distance to shopping centers and a short drive from Austin city center, guests have easy access to Domain Mall, Lake Travis, University of Texas, museums, mansions, and entertainment options.

Complimentary Services: Enjoy a free cooked-to-order breakfast and evening reception during your stay at this upscale hotel.

Experience luxury and convenience at the Austin-Arboretum Embassy Suites. Book now for an unforgettable stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AUS

Location

Guest Reviews

8
Based on 561 reviews
Cleanliness: 6.46
Service: 8.93
Location: 8.97
Room Quality: 7.42
Amenities: 8.45
Value for Money: 7.91
Food and Beverage: 7.46
Overall Experience: 8.43
T
Timothy • couple • us
8
2026-09-14 • via Nuitee
S
Sandra • couple • us
10
I don’t think handicap people like me with the sticker and All should have to pay for
Pros:

Everything

Cons:

Paying to park

2026-09-14 • via Nuitee
B
Brandi • family_with_children • us
10
2026-09-13 • via Nuitee
A
Aaron • family_with_children • us
8
My family enjoyed it. Would definitely return and recommend this property to families.
Pros:

Beautiful arboretum. We enjoyed the indoor pool, although it was very cold. We also really enjoyed the made-to-order breakfast. Best omelet I've ever had!
Also, the suite was super spacious; had plenty of room to set up a crib, etc.

Cons:

Didn't care for the $17 per night for parking. Seems like parking should be included as this property is not anywhere near downtown or near any other areas in which parking is not free.

2026-09-08 • via Nuitee
A
Angelica • couple • us
9
2026-09-06 • via Nuitee
B
Billy • solo_traveller • us
9
2026-09-06 • via Nuitee
K
Keith • solo_traveller • us
1
2026-09-06 • via Nuitee
A
Adonis • couple • us
10
2026-08-24 • via Nuitee
A
Ashley • family_with_children • us
5
It was doable but not clean.
Pros:

The staff was very kind and hospitable.

Cons:

The room felt very grimy and dirty. The red chair was stained and too gross to sit on. I covered it with an extra sheet so we could sit on it.

2026-08-23 • via Nuitee
S
Sandra • couple • us
9
Great
Pros:

Clean and very helpful

Cons:

Everything good

2026-08-20 • via Nuitee
S
Sandra • couple • us
10
2026-08-20 • via Nuitee
G
Graziella • couple • br
4
2026-08-18 • via Nuitee
S
Sandra • couple • us
10
Would stay again.
Pros:

Almost everything except parking.

Cons:

Having to pay for parking.

2026-08-17 • via Nuitee
R
Resort69409 • Family
10
Great experience
Pros:

Have stayed twice now. Staff extremely welcoming and helpful. Love the happy hour too. Rooms clean and homey. Second stay, no throw pillows on couch, probably a slight oversight. Breakfast is fantastic. Definitely will stay again.

2026-08-13 • via Tripadvisor
E
Emilie • family_with_children • fr
6
Pros:

La superficie de la chambre

Cons:

La chambrée était très vieille

2026-08-11 • via Nuitee
E
Ernesto • solo_traveller • us
10
Excellent
Pros:

It was okay,I was late for breakfast.

Cons:

Extend breakfast hours

2026-08-09 • via Nuitee
L
LINA MARIA • couple • us
8
Pros:

Costeles de bienvenida atencion en el desyuno , limpieza

Cons:

haber tenido que pagar extra por parking, quizas necesitan las habitaciones ser un poco remodeladas mas modernas

2026-08-05 • via Nuitee
R
Ricardo • family_with_children • us
9
2026-08-05 • via Nuitee
L
Leah • couple • us
1
This seasoned traveler recommends to NEVER stay at this property.
Pros:

The atrium area was well maintained. Aside from that this hotel is an absolute disaster. The rooms are filthy and everything is breaking down.

Cons:

The hotel staff, specifically the manager Christian was rude, dismissive, and cold. If there was a play book for what NOT to do when it comes to customer service, this property and staff would check all boxes. The Hilton Embassy Suites also over charged me. After speaking to the front desk about my promised refund, they still haven’t returned my money or any type of correspondence for weeks after leaving. One word, DISASTER. I have never left a property in my life. I checked out as soon as I could find other accommodations and Booking was instrumental in helping me through the process.

2026-08-02 • via Nuitee
B
BigTxDaddy • Business • Dallas, Texas
4
Exorbitant charges
Pros:

This is a great location and decent hotel, but my experience was marred by their business practices. First of all, they charge $17 per night for parking. You get no special treatment for this additional charge, just an additional way for them to make money. I would expect that in New York City or maybe even downtown Austin, but not here. Second, I grabbed a bottle of water and a Coca-Cola from their store. There are no prices posted, but I was in a hurry and asked them to charge it to my room. $13 was the total! Aging gym equipment and noisy A/C fans are all I received in return for these charges. Not a happy customer.

2026-07-25 • via Tripadvisor