Embassy Suites by Hilton Las Vegas

1. Refrigerator not cold - I was treated like a criminal for asking for a different one. The maintenance guy there was nothing he could do. He also said it was a handicapped room so he couldn't change it. I went to the front desk to ask for manager and told them I did not ask for a handicapped room. The manager said she was giving up her refrigerator for our room. The room is not set up for a person needing that room. The microwave is way too low for anyone to use without sitting in front of it.
2. Elevator broken.
3. Water shut off.
4. When we checked out the person at desk said the computers were down so I couldn't get a receipt for my deposit etc.
5. Employees working at the front desk didn't smile or say hello several times when I asked questions, bought items from the store. I felt like a nuisance to them and they have crappy attitudes.
6. The pool closes at 5? Ridiculous

This hotel made me realize I will never again stay at any Embassy Suites.

The only drawback were the elevators. It took 10 minutes - on average - to get downstairs from the 5th floor. The hotel guests were making bets on what floor the elevator randomly stopped at. We’d go down one floor, stop. Doors open. Then climb to the 6th floor - stop, no person waiting - only to be taken to the 2nd floor. Stop. Then finally ground floor. By the time we exited the elevator, everyone in it is cracking jokes and laughing. No stairs to down to the lobby. Only stairway leads to the outside. It was weird.

Je me suis levée la nuit et en allumant la lumière surprise… un gros cafard, qui est parti se cacher rapidement…

Food was not good

Zu wenig Platz zum Frühstücken und das Buffet war sehr überschaubar deshalb große Schlange an den Eierspeisen

Kahvaltı tam bir kaostu, sıralar çok uzundu. Otoparkın ücretli olması üzdü.

Too much people for breakfast to order omelete and just only 1 chef

the AC in the room stop working at 12 am. we told the staff in the morning but not happen. breakfast was a no go line was super long and they had ran out of coffe orange jucie and eggs.

Nulla

The elevators were slow and at times only one worked. There was no serivce elevator for workers. We all had to share

AVOID THIS HOTEL IF YOU VALUE FAIR TREATMENT.
I was charged a $300 smoking fee based solely on an in-room sensor reading, despite the fact that neither my wife nor I smoke. I have never smoked in my life and cannot tolerate cigarette smoke.
What was most concerning was not just the charge itself, but the hotel management’s refusal to conduct any meaningful investigation. No physical inspection findings were provided, no evidence of smoke odor or residue was presented, and management repeatedly insisted their sensor system was “incapable of error.”
However, the report they provided contained inconsistencies that they could not explain. For example, the sensor report claimed the room temperature was 86 degrees, even though the thermostat had been set to 68 well before the alleged event. That raises serious concerns about the reliability of the system they are using to impose expensive penalties on guests.
Hotels should not be charging customers hundreds of dollars based entirely on questionable automated sensor data without corroborating physical evidence or a proper investigation.
In addition, the property itself appears outdated and poorly maintained. Based on my experience, I would strongly recommend that travelers choose another hotel.