Embassy Suites Lexington

Below Average even with newly renovated rooms. We checked in for a one night stay and our room had a sink leak with standing water in the cabinet. Maintenance was called and ultimately we were moved to a second room but the bath tub was completely clogged in this room. Both rooms were newly renovated, the tub in the second room was not updated and had rust and broken enamel. The entire lobby was dirty and even when we woke the next morning (see picture) nothing had been cleaned up even though it was after 9am. The food at breakfast was good but there was no high chair at all for our 15 month old to eat. There was also stacks of wet towels in the ice maker area that were there over 24 hours from another leak in that room. Front desk was not interested in offering much more help other than a new room. No help moving everything or even offering any discount on room for our trouble. Would not stay here again.

Booked Lexington Embassy Suites - Coldstream through Hilton Honors. The most I’ve ever paid for a Hotel stay in Kentucky. But had kids/grandkids I was also hosting. Nowhere in the booking process was it mentioned the Hotel was undergoing renovations. And full prepayment was required with no cancellation option.

Planned to have 3 young grandkids swimming, but pool was closed. Paddock Grille menu was limited to 2 apps, 4 entrees, 2 salads, and 2 sides. No other dining choices at the venue. So, just pre-prepared, cold or microwaved food. Quick-grab kiosk also closed. No coffee or drink station, except at breakfast. Only bottles of water available. Construction supplies laying around everywhere. Our rooms already renovated, but neither of the sinks drained.

I’ve stayed in other KY Embassy Suites with great experiences. Whoever manages this one doesn’t seem to care about the customer experience. If you are renovating, disclose it before folks book rooms. If amenities are closed or unavailable, don’t list them or note in booking.

Location, breakfast

Excellent location just outside of the city.

Breakfast

Whole hotel is under construction. No available bathrooms in the dinning area downstairs, had to go back up to our room for that. We lost water for over an hour while in our room. Pool was closed without being notified ahead of time. No bar of soap and the toilet handle broke. Luckly I know how to fix stuff.

Great Location

Even though they are undergoing a massive renovation to common areas, the area was clean and workers unfailingly polite. The room was quiet ,clean and comfortable. We were not disturbed by the construction.

I normally love staying there. They have nice spacious rooms.

MAJOR refurb! Room was great, but rest of hotel unusable. Atrium, lobby, and restaurant all a construction zone. Pool closed. Air full of dust and area full of construction workers. Even guest services are at a little temp desk in front of plastic sheeting. Night clerks looked and acted as unhappy as their surroundings. I’m sure it will be lovely when completed, but until then I recommend finding an alternative.

This Embassy Suites is undergoing a major renovation and will be under construction for the foreseeable future. If you enjoy staying at a construction site, this is your ideal place. And the workers begin promptly at 8 AM. We stayed here March 1, 2026, on the night of the "Firemen's Ball" which was attended by 500 firemen and their families. We arrived late after being on the road for ten hours. My husband had to park the car almost a quarter mile away. I could have overlooked all of this, however, we could not get into our room for a half hour + because the key(s) would not scan properly to unlock the door to our room. After three trips to the lady at a makeshift front desk to try new keys, she accompanied us to the room with her "Master" key - which did not work either. After two calls to a maintenance man, he finally arrived and was able to unlock the door to let us inside the room. The lady said she would "compensate" us for our trouble. The key worked once for us as a trial test and the next morning did not work again. One of us had to stay in the room at all times to let the other inside the room. We did not attend the free breakfast. When I checked out, the new lady at the front desk informed me that since I had a "non-refundable" reservation, no compensation would be afforded. EVEN if none of this happened, I would not stay here again. The suite had a nice size living room and bedroom, however, the bathroom is no bigger than a closet. The door going into the bathroom must be shut in order to get inside the shower. No wonder that there are no pictures featuring the bathroom. I have been a "Hilton's Honor" client for many years. This $200+ per night stay at the Embassy Suites/Coldstream was not a pleasant experience. Buyer Beware!

The location was great.

It’s a beautiful place

Room was great

Nothing

Very dog friendly.

Clean quiet