Hotel Pepe Pancho

Hotels
8 (45 reviews)
Avenida 5 de mayo 24-B (Esquina 28 de agosto) , Tuxtla Gutiérrez , mx

Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Terrace
Family rooms
Luggage storage
Tour desk
Packed lunches
Non-smoking throughout
Private check-in/check-out
Board games/puzzles
See all facilities

Review Highlights

Pros:
Show de drags
Entretenimiento variado
Cons:
Baño con detalles

Categories

Cleanliness
6.75
El baño tiene detalles.
Service
8.25
Standard quality for this hotel tier.
Location
8.25
Standard quality for this hotel tier.
Room Quality
8.25
Standard quality for this hotel tier.
Amenities
8.25
Standard quality for this hotel tier.
Value for Money
8.25
Standard quality for this hotel tier.
Food and Beverage
8.25
Standard quality for this hotel tier.
Overall Experience
7.75
El show de drags que tienen el fin de semana.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-04 18:37

Property Description

Convenient Location & Charming Amenities
Hotel Pepe Pancho in San Cristóbal de Las Casas offers a prime location near popular attractions like San Cristobal Cathedral and Del Carmen Arch. Enjoy the convenience of concierge services, a terrace, and a bar during your stay.

Comfortable Rooms with Views
Relax in non-smoking rooms equipped with a flat-screen TV and some offering stunning mountain views. Each room includes a private bathroom and cozy bed linens for a comfortable stay.

Friendly Bilingual Staff
The welcoming staff at Hotel Pepe Pancho speaks both English and Spanish, ready to assist you with planning your itinerary and making your stay memorable.

Book now at Hotel Pepe Pancho for a delightful stay in San Cristóbal de Las Casas!

Important information:

This property is located in a busy area so guests might experience some noise.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TGZ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8
Based on 45 reviews
Cleanliness: 6.75
Service: 8.25
Location: 8.25
Room Quality: 8.25
Amenities: 8.25
Value for Money: 8.25
Food and Beverage: 8.25
Overall Experience: 7.75
N
Natalia solo_traveller pl
9
Pros:

- la ubicación excelente
- el personal muy amable
- la cama cómoda

Cons:

- me faltó ventana en mi habitación

2026-03-06 via Nuitee
D
Dominguez Ocaña extended_group mx
7
Pros:

El show de drags que tienen el fin de semana

Cons:

El baño tiene detalles

2025-09-09 via Nuitee
D
Daniele extended_group it
2
Pros:

Breakfast was not so bad

Cons:

Damp room, bed bugs, staff who provide conflicting information and are unresponsive to requests (I had to buy toilet paper because, after asking for it three times in three hours, they didn't give it to me). Noisy area and tiny bathroom; you have to wait 10 minutes for hot water in the shower. Maybe I was unlucky, but I had a truly awful stay for a price that wasn't exactly cheap.

2025-08-31 via Nuitee
A
Arturo couple mx
3
Peor hotel de la zona hay mejores opciones
Pros:

Nada..

Cons:

Que mal tiempo me la pase en el hotel. Habitación y baño pequeño, me golpeaba cada vez que entraba a usar el baño. Las paredes de papel se escuchaba cada movimiento que hacían en otros cuartos y en los pasillos. El desayuno americana lo hacen sin ganas y sin sabor, la comida fue lo peor de todo. Hay muchas mejores opciones que este lugar.

2025-08-26 via Nuitee
D
Davila couple mx
10
2025-08-23 via Nuitee
J
Javier extended_group mx
8
Pros:

Muy ricos los chilaquiles.

Cons:

La ubicación

2025-08-11 via Nuitee
A
Agostino couple it
7
Mordi e fuggi a San Cristóbal
Pros:

La posizione è abbastanza centrale, ma non proprio al centro. La struttura è carina, anche se un po’ trascurata. La stanza abbastanza spaziosa e la terrazza sulla città carina.

Cons:

La colazione inclusa è molto basilare, uova e caffè. La pulizia è decisamente da migliorare. Lo staff potrebbe essere un po’ più attento alle necessità dei clienti. Direi che va bene, per una o due notti.

2025-07-24 via Nuitee
E
Eric family_with_children mx
10
2025-07-21 via Nuitee
T
Torresnavarrete young couple mx
2
Don’t get fooled, not worth it
Pros:

Breakfast included although coffee wasn’t good.

Cons:

I didn’t like anything. The whole advertising is a lie, even the reception guy said the rooms weren’t as in the pictures since that was just for advertising (we only got one chair even though we were two and the room here had 2 chairs and a table.

The hotel is dirty with leaks all over, the rooms are dirty and the bathrooms are so dirty that it had mold.

The walls in between rooms are made out of drywall so snoring, tv and conversations are heard which makes it hard to sleep at 1am when the room next door is watching TV. (It actually happened to me)

The outside is too noisy as in cars, motorbikes, drunk people and a car stereo shop right across the street which plays music high up from 9 am to 6pm and it isn’t a good area.

The place advertised as gay friendly and with cool and entertaining pool tables. Pool tables are $150 per hour and accessible to people from outside the hotel and overall it didn’t have any gay friendliness but a small gay flag at reception.

This place felt more like a hostel or motel more than a “hotel” as advertised.

The price is competitive and we regretted staying here, for the same amount or less we stayed at a colonial hotel two days before. We tend to stay at different areas and hotels whenever traveling and this one was disappointing.

We asked for a refund at least for one night so we could stay somewhere else more comfortable but we didn’t get an answer from the “hotel” so bad guest service too.

Don’t waste your money or time, def not worth it

2025-06-07 via Nuitee
M
Michael solo traveller mx
6
Pleasant
2025-04-08 via Nuitee
G
Gretchen family with young children us
9
Superb
2024-06-18 via Nuitee
A
Aaron family with young children mx
9
Superb
Pros:

The staff was very helpful and friendly and the room was great.

2024-06-04 via Nuitee
D
Daniel solo traveller us
10
This town is authentic in every way.
Pros:

The staff is amazing!!! My room was in the top floor with a great view and the location was near town square, restaurants, and cool bars. The drag show on Friday and Saturday night was fun too. Pepe Pancho is working on how locals and the world view the LGBT community. Its people like this that make a big difference is this world and I fully support their efforts. I would definitely return to this establishment.

2024-05-03 via Nuitee
E
Emmanuel young couple ca
8
Enjoyed our stay at Pepe Pancho, convenient location in centro, nice view from room, great staff
Pros:

Good location, comfortable hotel room, nice breakfast included, helpful and pleasant staff

Cons:

-

2024-04-05 via Nuitee
P
Paul family with young children se
7
Good
Pros:

Nice place, simple breakfast but good coffee.

Cons:

Cold everywhere in the hotel, so in the cold season take warm pyjamas with you

2024-03-04 via Nuitee
D
Dana family with young children mx
10
We give a 10 for the Shower & Bed : )
Pros:

Great value for the price, fun decor, comfortable beds, the water pressure was good and the water was hot, there was always staff available and the location was perfect for exploring the city. For budget accommodation in this area, these essentials are often lacking and we really want a comfortable bed and good shower. We were pleased, Thank you!

Cons:

WIFI was up and down, noisy area at night but we knew this and brought earplugs, included breakfast was not good.

2024-03-02 via Nuitee
A
Anna family with young children ca
9
Superb
Pros:

The staff...very nice and accomodating... we arrived early in the morning from an overnight bus ride... they tried really hard to ensure an early check in for us which was very important as i was not feeling well. The balcony and the view of the mountains and the city.

Cons:

The stairs ( leading to our room and a high step between the room and the bathroom). A bit hard to navigate... the room and the bathroom were very clean but the washroom walls and the door could use some scrubbing... or a fresh coat of paint.

2024-02-25 via Nuitee
B
Barbara solo traveller us
6
Meh. I could have done better for the price.
Pros:

Good location.

Cons:

Noise- There are shows on the weekends that run until 1-2 am. My room (209) was a corner. Just outside my room is an intersection where there is a metal grate on the road. Each passing car or moto sets off the metal grate with a noise like a gate opening or closing. It’s loud, constant and very hard to ignore. The bathroom is basic and mine had a funky odor which grossed me out. If you want a good location in Centro close to attractions, a bed and some space -this has it, but not much else.

2024-01-26 via Nuitee
L
Luis young couple us
9
Confortable and well located room.
Pros:

Location and confort of the bed.

Cons:

Not enough place to put your stuff.

2024-01-05 via Nuitee
N
Nznomad solo traveller nz
6
Good spot
Pros:

The location was the best thing about this place.

Cons:

My experience here was very different to what is advertised. There was no one staying here, no social scene etc. it was quite lonely.

2023-12-29 via Nuitee