Macdonald Berystede Hotel & Spa

Hotels
Macdonald Hotels & Resorts
8 (3927 reviews)
Bagshot Road, Sunninghill , Ascot , gb

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Fantastic staff
Excellent spa services
Cons:
Issues with cleanliness
Expensive food for the portion sizes

Categories

Cleanliness
6.96
There were issues with the carpet in the room and hairdryer which needed attention.
Service
8.93
Reception staff were very responsive and sorted issues promptly. Tash and Emma at the spa provided exceptional service.
Location
8.97
Great location, secure gated property in a beautiful area.
Room Quality
7.42
Some aspects were noted as tired, and there were issues with furnishings and equipment.
Amenities
7.95
The spa area and pool facilities were appreciated.
Value for Money
7.41
Certain services like the Christmas dinner were deemed overpriced for the quality.
Food and Beverage
7.96
Food quality was good, though portions at the Christmas party were criticized.
Overall Experience
8.43
Overall enjoyable stay, with highlighted experiences at the spa and restaurant, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 20:28

Property Description

Luxurious French Chateau-Style Manor
Experience a touch of France at the historical Macdonald Berystede Hotel & Spa, just 1.5 miles from Ascot Racecourse. Indulge in the relaxing spa with a swimming pool and gym, and savor delectable dishes at the AA Rosette-rated Acanthus Restaurant. Free WiFi ensures you stay connected throughout your stay.

Tranquil Setting with Premium Amenities
Surrounded by peaceful gardens and woodland, unwind in the indoor pool with garden views at the Vital Spa. Enjoy the outdoor hydrotherapy pool, thermal suites, and rejuvenating beauty treatments. With air-conditioned rooms and a conference suite, this hotel offers the perfect blend of relaxation and functionality.

Fine Dining and Elegant Bar
Delight in European cuisine at the Acanthus Restaurant or unwind in the sophisticated bar adorned with leather armchairs and equestrian decor. With a 20-minute drive to Windsor and complimentary amenities like free parking and private sun terraces, the Macdonald Berystede Hotel & Spa promises a memorable stay.

Book now for an unforgettable experience at Macdonald Berystede Hotel & Spa.

Important information:

The credit or debit card used to book a pre-paid rate must be presented to reception upon arrival at the hotel. Please note that failure to do so will result in an alternative payment method being required.

The restaurant is often very busy, so it is advisable to make dinner reservations at the time of booking.

Our swimming times for children are 09:00–11:00 and 16:00–19:00.

When booking 7 rooms or more, different policies and additional supplements may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 3927 reviews
Cleanliness: 6.96
Service: 8.93
Location: 8.97
Room Quality: 7.42
Amenities: 7.95
Value for Money: 7.41
Food and Beverage: 7.96
Overall Experience: 8.43
E
EMMA solo_traveller gb
6
2026-08-15 via Nuitee
M
Manav solo_traveller in
8
2026-08-15 via Nuitee
M
Mark family_with_children gb
10
2026-08-15 via Nuitee
F
Francene solo_traveller gb
10
2026-08-15 via Nuitee
P
Paul couple gb
7
Just ok not really feeling the 4 star treatment but hey I stay in a lot of places for work and pleasure this didn’t make
Pros:

It was a good stop gap for my birthday party at my friends club near Windsor.

Cons:

The stuff needs a reset they have been working there too long a noticed a few of them who have been working there since the pandemic, a bit tried too to leave and find new pastures guys and one lady.

2026-08-15 via Nuitee
B
Boaitey family_with_children gb
8
2026-08-15 via Nuitee
D
DAVID couple gb
1
Never again
Pros:

Didn’t £140 room was disgusting

Cons:

Room also air con was rubbish

2026-08-14 via Nuitee
B
B couple au
10
Quiet little escape with everything you need to really relax! A lovely surprise
Pros:

Amazing location! Trees, quiet (even being quite busy and full) easy parking. Staff and cleaners brilliant. The unlimited access to the spa and pool and saunas is outstanding!

Cons:

Nothing

2026-08-14 via Nuitee
L
Linda family_with_children gb
2
Very disappointed
Pros:

The only good thing was the receptionist who changed our room . She was the only person friendly there

Cons:

Not very clean rooms
Wifi not good
Beds and pillows very bad
Breakfast very bad
The blonde lady at the reception at the pool very moody.

2026-08-13 via Nuitee
H
Harry solo_traveller gb
6
Pros:

Lovely spa and pool facilities

Cons:

Aircon kept turning off, no light in the room.
We went for a race day, and there was a photographer to take photos which was nice, however they were unnecessary picky about letting you buy a mixture of group photos and personal ones which led to not getting any which was a shame

2026-08-13 via Nuitee
S
Sam couple gb
6
Good hotel, really poor breakfast, rooms abit small, outdoor heated spa pool was fantastic
Pros:

The warm heated outdoor pool, the grounds and hotel was clean

Cons:

The breakfast was shocking! Some staff couldn’t communicate very well in English

2026-08-12 via Nuitee
D
donna family_with_children gb
8
A lovely hotel in country setting, good selection at breakfast and helpful staff.
Pros:

Nice hotel, good breakfast

Cons:

No fridge in room.

2026-08-12 via Nuitee
J
Jonathan and Jo family_with_children gb
3
More staff needed, dont let customers get blocked in, update hotel decor as it's tired. Improve foo
Pros:

nothing really, very dissapointed and felt the hotel added to our stress after having to leave our home after an electrical fire

Cons:

Very disappointing – not the Berystede we remembered
We used to love staying at the Berystede, which made this visit particularly disappointing.
We stayed during the June heatwave after an electrical/fire emergency made our home unsafe. Sadly, the hotel felt dated and the service was poor. Room-service steaks were tough and overcooked, while breakfast was dried out, with eggs like bullets. Despite arriving within the advertised breakfast hours, whist sitting down to a cooked breakfast we were then too dry the one waitress in the whole place that they were closing and we'd “need to be quick.” Staff were often difficult to find, including nobody available at the bar when we needed a drink.
Most concerning was being blocked in the car park for over 1½ hours when we urgently needed to return home to deal with dangerous live electrical wiring. The hotel knew our circumstances, yet finding anyone to help was incredibly difficult while we had our daughter and small dog with us in 37°C heat.
Afterwards, we were promised an invoice but had to make 22 phone calls, almost all unanswered, plus multiple emails and website messages before finally receiving it.
On a positive note, the pool, sauna and leisure facilities were lovely.
Very sad to see such a decline in a hotel we previously enjoyed. This simply wasn't the service, food or responsiveness we would expect from a four-star hotel.

2026-08-12 via Nuitee
C
Chiteme solo_traveller pl
9
Pros:

The facilities around , the poosl ,gym & the garden.

Cons:

The carpets in their rooms were not clean, the windows were dirty .The backyard behind the rooms was very bushy .

2026-08-12 via Nuitee
C
Charlie couple gb
1
2026-08-11 via Nuitee
M
Marion couple gb
8
Enjoyed. Will return
Pros:

I liked the spa, pools and gym

Cons:

No tomatoes at breakfast. Long walk to room

2026-08-11 via Nuitee
H
Hans Jörg solo_traveller de
9
2026-08-11 via Nuitee
M
Martin solo_traveller gb
10
2026-08-11 via Nuitee
J
James solo_traveller gb
10
2026-08-10 via Nuitee
M
Michaela solo_traveller gb
10
Pros:

Very friendly and accommodating staff
Very baby friendly hotel for our 10 month old
Spa was nice and relaxing
On site parking was great

2026-08-10 via Nuitee