Macdonald Berystede Hotel & Spa

Hotels
Macdonald Hotels & Resorts
8 (3811 reviews)
Bagshot Road, Sunninghill , Ascot , gb

Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Fantastic staff
Excellent spa services
Cons:
Issues with cleanliness
Expensive food for the portion sizes

Categories

Cleanliness
6.96
There were issues with the carpet in the room and hairdryer which needed attention.
Service
8.93
Reception staff were very responsive and sorted issues promptly. Tash and Emma at the spa provided exceptional service.
Location
8.97
Great location, secure gated property in a beautiful area.
Room Quality
7.42
Some aspects were noted as tired, and there were issues with furnishings and equipment.
Amenities
7.95
The spa area and pool facilities were appreciated.
Value for Money
7.41
Certain services like the Christmas dinner were deemed overpriced for the quality.
Food and Beverage
7.96
Food quality was good, though portions at the Christmas party were criticized.
Overall Experience
8.43
Overall enjoyable stay, with highlighted experiences at the spa and restaurant, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 20:28

Property Description

Luxurious French Chateau-Style Manor
Experience a touch of France at the historical Macdonald Berystede Hotel & Spa, just 1.5 miles from Ascot Racecourse. Indulge in the relaxing spa with a swimming pool and gym, and savor delectable dishes at the AA Rosette-rated Acanthus Restaurant. Free WiFi ensures you stay connected throughout your stay.

Tranquil Setting with Premium Amenities
Surrounded by peaceful gardens and woodland, unwind in the indoor pool with garden views at the Vital Spa. Enjoy the outdoor hydrotherapy pool, thermal suites, and rejuvenating beauty treatments. With air-conditioned rooms and a conference suite, this hotel offers the perfect blend of relaxation and functionality.

Fine Dining and Elegant Bar
Delight in European cuisine at the Acanthus Restaurant or unwind in the sophisticated bar adorned with leather armchairs and equestrian decor. With a 20-minute drive to Windsor and complimentary amenities like free parking and private sun terraces, the Macdonald Berystede Hotel & Spa promises a memorable stay.

Book now for an unforgettable experience at Macdonald Berystede Hotel & Spa.

Important information:

The credit or debit card used to book a pre-paid rate must be presented to reception upon arrival at the hotel. Please note that failure to do so will result in an alternative payment method being required.

The restaurant is often very busy, so it is advisable to make dinner reservations at the time of booking.

Our swimming times for children are 09:00–11:00 and 16:00–19:00.

When booking 7 rooms or more, different policies and additional supplements may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 3811 reviews
Cleanliness: 6.96
Service: 8.93
Location: 8.97
Room Quality: 7.42
Amenities: 7.95
Value for Money: 7.41
Food and Beverage: 7.96
Overall Experience: 8.43
S
Simon couple gb
9
Excellent staff and friendly hotel
Pros:

Good location for what I needed

Cons:

Air conditioning in room wasn’t working that well

2026-07-04 via Nuitee
K
Kerry couple it
6
2026-07-03 via Nuitee
L
Leah couple gb
10
2026-07-03 via Nuitee
R
Robin couple gb
8
2026-07-02 via Nuitee
O
Oyiit solo_traveller gb
8
Pros:

Great

2026-07-01 via Nuitee
T
Terry solo_traveller gb
3
Uncomfortable
Pros:

Location

Cons:

No air con so had to try to sleep with windows open. My room was a few 100 meters from the main hotel are and right on top of a busy road, traffic noise for most of the night.

2026-07-01 via Nuitee
S
sarah couple ie
1
2026-07-01 via Nuitee
A
Angela couple gb
1
Awful most uncomfortable bed and aircon not working in 34 heat !!!
Pros:

Breakfast ok

Cons:

No aircon in our room not working other guests rooms were working it was 34 !!!! Person behind reception but didn’t care. Had a requested a firm bed as husband suffers with his back. So soft kept rolling in the middle and with that heat we didn’t get any sleep
No water in the rooms nothing small glass and the tap !
Hotel is a joke apparently in a superior refurbished room !
We want a refund it was so bad

2026-06-29 via Nuitee
R
Rory solo_traveller gb
8
2026-06-27 via Nuitee
V
vanessa couple gb
1
2026-06-26 via Nuitee
D
David couple gb
8
My stay was ok
Cons:

The room was small and dark.
There was no fridge

2026-06-22 via Nuitee
M
margaret solo_traveller gb
4
2026-06-22 via Nuitee
E
Ermal family_with_children gb
3
Ok but not worth the price
Pros:

The swimming pool and spa

Cons:

Wasn’t clean enough, the welcome person at reception wasn’t very helpful ( we dealt with 3 of them, the one that did the welcome at the reception did minimal effort to smile or to make us feel welcome, the second was very helpful and smiled, and the lady in the morning was very polite and friendly).
The mattress where I slept wasn’t comfortable, too soft.
The plugs were all in one corner of the room.
The breakfast was very adapted not adequate for a 4 star hotel.

2026-06-22 via Nuitee
F
Frans solo_traveller ch
6
2026-06-21 via Nuitee
H
Hannah solo_traveller gb
9
Excellent spa and grounds
Pros:

Loved the spa and outdoor grounds were spectacular

Cons:

No one mentioned we had air con in our room and we only discovered it on the last morning during a heat wave stay. Might be something to mention to guests at check in and show how to use it. Also some staff weren't very considerate with us when we had an infant with us but otherwise a great stay and the spa and grounds were excellent!

2026-06-21 via Nuitee
S
Sarah couple gb
9
Great hotel - spa facilities and swimming pool!
Pros:

Close to Lego land and beautiful!

Cons:

All good.

2026-06-20 via Nuitee
A
Andy solo_traveller gb
6
Very expensive, Very poor
Pros:

Bed was comfortable

Cons:

Bathroom fan deafeningly loud
Aircon ineffective
Staff rude on arrival
Room very tired and old
Abusive pricing strategy around Royal Ascot

2026-06-19 via Nuitee
I
Ian extended_group gb
4
Wouldn’t stay again.
Pros:

Location to Ascot Racecourse

Cons:

Room was very dated & old. No water in room. Service was slow. So overpriced taking into consideration Ascot was on and I expect to pay more but it offered poor value.

2026-06-19 via Nuitee
T
Tony solo_traveller gb
10
This is a Villa which on one hand I want everyone to know about but on the other, I don’t want to let them know how good
Pros:

A fantastic villas great accommodation and setting close to everything. A must try is the Halfway House restaurant across the road another villa family gem.

Cons:

No negatives whatsoever

2026-06-19 via Nuitee
H
Hilary extended_group gb
8
Excellent hotel very close to the racecourse
Pros:

Close to ascot racecourse

Cons:

Air conditioning didn’t work and hairdryer didn’t work

2026-06-19 via Nuitee