Macdonald Berystede Hotel & Spa

Hotels
•
Macdonald Hotels & Resorts
8 (3568 reviews)
Bagshot Road, Sunninghill , Ascot , gb

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Fantastic staff
Excellent spa services
Cons:
Issues with cleanliness
Expensive food for the portion sizes

Categories

Cleanliness
6.96
There were issues with the carpet in the room and hairdryer which needed attention.
Service
8.93
Reception staff were very responsive and sorted issues promptly. Tash and Emma at the spa provided exceptional service.
Location
8.97
Great location, secure gated property in a beautiful area.
Room Quality
7.42
Some aspects were noted as tired, and there were issues with furnishings and equipment.
Amenities
7.95
The spa area and pool facilities were appreciated.
Value for Money
7.41
Certain services like the Christmas dinner were deemed overpriced for the quality.
Food and Beverage
7.96
Food quality was good, though portions at the Christmas party were criticized.
Overall Experience
8.43
Overall enjoyable stay, with highlighted experiences at the spa and restaurant, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 20:28

Property Description

Luxurious French Chateau-Style Manor
Experience a touch of France at the historical Macdonald Berystede Hotel & Spa, just 1.5 miles from Ascot Racecourse. Indulge in the relaxing spa with a swimming pool and gym, and savor delectable dishes at the AA Rosette-rated Acanthus Restaurant. Free WiFi ensures you stay connected throughout your stay.

Tranquil Setting with Premium Amenities
Surrounded by peaceful gardens and woodland, unwind in the indoor pool with garden views at the Vital Spa. Enjoy the outdoor hydrotherapy pool, thermal suites, and rejuvenating beauty treatments. With air-conditioned rooms and a conference suite, this hotel offers the perfect blend of relaxation and functionality.

Fine Dining and Elegant Bar
Delight in European cuisine at the Acanthus Restaurant or unwind in the sophisticated bar adorned with leather armchairs and equestrian decor. With a 20-minute drive to Windsor and complimentary amenities like free parking and private sun terraces, the Macdonald Berystede Hotel & Spa promises a memorable stay.

Book now for an unforgettable experience at Macdonald Berystede Hotel & Spa.

Important information:

The credit or debit card used to book a pre-paid rate must be presented to reception upon arrival at the hotel. Please note that failure to do so will result in an alternative payment method being required.

The restaurant is often very busy, so it is advisable to make dinner reservations at the time of booking.

Our swimming times for children are 09:00–11:00 and 16:00–19:00.

When booking 7 rooms or more, different policies and additional supplements may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 3568 reviews
Cleanliness: 6.96
Service: 8.93
Location: 8.97
Room Quality: 7.42
Amenities: 7.95
Value for Money: 7.41
Food and Beverage: 7.96
Overall Experience: 8.43
F
Fiona • family_with_children • ie
8
2026-04-10 • via Nuitee
W
William • family_with_children • gb
6
2026-04-10 • via Nuitee
K
Kumar • family_with_children • gb
10
2026-04-10 • via Nuitee
R
Robrecht • solo_traveller • be
8
Really enjoyed our stay
Pros:

Good facility

2026-04-10 • via Nuitee
K
Kumar • family_with_children • gb
8
Brilliant and will stay again in the holidays
Pros:

The staff was nice and the property in general is nice. The swimming pool and spa was great and the kids loved it

Cons:

It was all good as it was a nice family stay

2026-04-10 • via Nuitee
H
Hilary • solo_traveller • gb
7
Very pleasant.
Pros:

The choice of breakfast items was good. Very good starter at dinner. Very large clean bathroom/en suite.

Cons:

Cooked breakfast barely warm, plates not hot either. Mattress a little hard, the hotel needs mattress pads. No WiFi in the room.

2026-04-10 • via Nuitee
M
Mohammad • couple • gb
8
Enjoyable
Pros:

Spa and location

Cons:

Bath room

2026-04-09 • via Nuitee
B
Bonham • family_with_children • gb
10
Mostly good.
Pros:

Nice hotel.

Cons:

Restricted pool times.
Dated bathrooms.
No plug sockets near bed for CPAP users.

2026-04-09 • via Nuitee
A
Alex • family_with_children • gb
7
Pros:

The hotel itself is very nice, a little outdated in parts, reception staff very nice.Spa facilities very good.

Cons:

The resturant service, only three staff at dinner service which resulted in a long wait to be served and a longer wait for drinks and food.

2026-04-08 • via Nuitee
E
Emma • couple • gb
8
2026-04-07 • via Nuitee
S
Satpal • couple • gb
5
Unbelievable cannot comment
Pros:

Impartial no comments

Cons:

Some kind of bugs in bathroom broken safety deposit cover no cap on taps and that was even on a upgraded room but we were moved to another room - not very good experience

2026-04-06 • via Nuitee
M
MichaelaBal • family_with_children • gb
6
Pros:

Nice rooms

Cons:

Cnt use facilities after check out, not loads of options for breakfast

2026-04-06 • via Nuitee
E
Ellen • couple • gb
7
Enjoyable weekend but could be improved
Pros:

Big facility, rooms were spacious and it was quiet despite it being a large hotel we found it quite peaceful and the spa was enjoyable throughout our stay with a lovely outdoor hydro pool

Cons:

The room we stayed in had some cobwebs in around the door and entrance to the bathroom, the windows in the bedroom as well as the bathroom were broken so we couldn’t open them properly, there was a lot of rust and mould around the bottles of body wash and shampoo in the bath and shower of our room too where they hadn’t been cleaned out recently.

You’d think for the cost of the stay, the basics would be within our rooms but the tv was pretty outdated so the channels didn’t work. We also didn’t like how this is a hotel and spa advertising Elemis products so you’d be excited to use them and yet our room had no hair conditioner or moisturisers within? There was a lot of chlorine in the spa which left our skin very itchy and dry but we had to go out to buy some after we showered as there was none supplied by the hotel.

The doors also slam a lot, so at 7:30am both mornings we were woken by doors slamming and screaming children running down the corridors which was a little annoying as we were there for a quiet relaxing weekend to catch up on some sleep!

There was nobody at reception when we departed so we were unable to pass our thoughts over. Was a little disheartened by the price considering we didn’t have breakfast either and things lacked during our stay

2026-04-05 • via Nuitee
T
Tamara • family_with_children • gb
9
Relaxing Spa/Pool Stay
Pros:

The reason why I selected this hotel was the pool & spa facilities and the suitable kids swim times.. and they did not disappoint! A wonderful large indoor pool that could actually swim laps in, overlooking mature trees in the garden & also a hydropool outside, lovely and warm. Unfortunately under 16s were not allowed i(though my 10 year old daughter feels going on 16!! 😂) but I appreciate why..2 saunas, one properly hot!
I really liked that there are free drinks in the spa entrance, but bring your own reusable cup!
Breakfast was delicious, good quality ingredients (sausages etc.) and I liked that the bedroom had a bath, not so keen on the trend of just walk in showers.
I also loved the location as it's possible to walk into town for an excellent Indian restaurant & shops.

Cons:

Slippers and robes in the bedroom would be appreciated. If I had been told the room was such a long walk (hotel is large) as I would have driven the car with the bags round to the conference entrance. I did before checking out but it would have appreciated to have been advised on checking in as I have a bad back - the motivation for booking a hotel with spa!

2026-04-05 • via Nuitee
A
Amanda • family_with_children • bg
6
Family get together
Pros:

Hotel is a lovely building with a great pool/ spa facility. Beds comfortable, rooms ok. Reception/ hotel staff are friendly

Cons:

I booked the hotel for a family celebration, having viewed the menus online we decided that the menu attached was excellent for our family celebration. On arriving we were given a set menu, which was all that was available! Questioning the Market menu, I received 2 different answers, one was it was a lunchtime menu, the other response was ,it was a menu that would be implemented at a later date! There are no times/dates shown on the menu online.
I was also told that there was another menu available when you book a stay, at no point when booking had I seen another menu option,or was I advised that there was another menu.
We ordered from the available menu. The food received was very disappointing and very expensive, Absolutely not 4*. I wasn't the only person disappointed

2026-04-05 • via Nuitee
I
Ian • family_with_children • gb
7
Pros:

Main hotel area was very nice. Staff were helpful. Big carpark. Good location. Breakfast was fantastic. Room was clean. Didn't use the spa so can't comment as only there for one night.

Cons:

The room had no main light and the switches by the bed were not connected to anything. The only lighting in the room was from lamps which was annoying. Room was too warm and AC didn't really cool it very well. Room felt dated and could have do with a refresh. Also, why hotels don't have sockets to charge a phone near the bed in 2026 baffles me.

2026-04-05 • via Nuitee
M
Melanie watts • family_with_children • gb
3
Pros:

Good location

Cons:

Uncomfortable beds and dated rooms
Breakfast was terrible
I expected a lot better

2026-04-04 • via Nuitee
9
921kirstye • Family
10
Spa treatment
Pros:

I went to the Ascot Berystede spa today and had a fantastic deep tissue massage by Tania. I walked in with a lot of back pain and this has definitely improved after my massage. Tania made sure I was comfortable throughout and kept checking that she wasn't putting on too much pressure. A lovely massage therapist and a great treatment, I would recommend it.

2026-04-02 • via Tripadvisor
J
John • solo_traveller • se
8
Pros:

Nära ditt jag skulle

Cons:

Allt är bra men inte fantastiskt

2026-04-02 • via Nuitee
P
Pekur • solo_traveller • gb
10
2026-04-01 • via Nuitee