Brandon Hall Hotel and Spa

Arrived to find hotel had gone into liquidation and could not let me stay

The Hotel is closed.
Arrived to find barracades and security guards to be told the hotel is no longer operating.
Would have been nice to know!
Not good as a person travelling alone for work when arriving at 7.30 at night!

Swimming pool and gym closed. Room a little tired and needing a refresh.

Swimming pool and gym closed. Room a little tired and needing a refresh.

Several circumstances outside of staff control but very friendly and apologetic

Disappointed this time.
The room was a little tired and needed decorating
The bathroom was clean, but I wouldn't say spotless.
No coat hangers in the wardrobe, and no iron (although there was an ironing board).
Swimming pool and gym were out of action due to being refurbished. This was also the case when I stopped here last month.
Location is good, and the pub around the corner is excellent for food and drinks. This is just as well, as they dont offer Bitter in their own bar, and the restaurant is rather expensive.

Not as advertised, pool and sauna was closed for duration of my stay, mould on ceiling in shower, no handsoap, no little biscuits in room, missing pillow in room. Just not attention to basic details

Very disappointed as i booked this hotel with a view to using the pool. when i arrived at the hotel there was a sign on the reception desk stating that the pool was closed for maintenance. I asked how long it had been planned, but they chose not to answer or simply did not know. Details like this should be flagged up on the Expedia site by the hotel as if i had known I would have booked a different hotel. As a result i will not now consider this hotel in the future.

An average hotel

Turned up to be told no leisure facilities available and the hotel is closing fully on 15.11.24
Questioned this and was told a new buyer was taking over but closing fully for a mini refurb
Why was Expedia unaware of this??
I booked hotel specifically for a special birthday treat and to use the pool and sauna facilities so was extremely dissapointed that were were unable to do so.
The hotel looked a bit sparse with lots of fixtures and fittings la king or removed, our room although clean was tired and needed a lick of paint and some mastic in the bathroom
On a plus note, the staff were all friendly and helpful despite the fact they will possibly have no jobs next week and the restaurant food and service was excellent.
Such a shame it’s closing its doors - hopefully not forever

Room 103. No hand soap in bathroom, no
electric to sockets and then moved to 109.

Room 109. No hand soap in bathroom, the
shower flooded, toilet drainage groaned and
extractor whisted (all night).

Restaurant and bar menus, expensive and
both limited. Ate at The Royal Oak (7 mins, walk) and well worth it.

Breakfast, absolutely banging but beans were cold.

Staff friendly and helpful.

Lovely grounds. Could do with a map of the grounds. Also a loo brush, glasses and decent sized uncracked cups. Dry comfortable.

Hotel looked lovely. Main areas well maintained.
Checked day before opening times a bar as expected to get there late. Arrived and bar had been closed early as staff been moved to a private function.
Room i wouldn't class as 4 star.
Bathroom was very dirty and dusty, especially around the skirting board and doors. Holes in the wall were decorating hadn't been finished properly.
Makeup handprints on side of cupboard.
Tea/coffee try sufficient for the night, no little biscuits.
Breakfast was lovely, self service and plenty of variety. Cooked to high standard
Reception didn't find welcoming.
On check out just took keys, no conversations

it says its a 4 star hotel, but our ground level room had a lot of damp on the outside facing wall, the curtains were filthy and there were dead flies that had ben splattered into the walls by other guests. The door didnt shut correctly and needed pulling hard to close it.
The breakfast was fine and the bar was reasonably priced. The staff were pleasant.
Would i book again?

Definately not.

Lovely hotel

Staff very friendly and welcoming

Enjoyed free use of swimming pool.

Room was missing hairdryer but that was corrected quickly after I reported it.

Not enough teabags and milk but again quickly corrected. No biscuits with the drinks tray.

Plenty of breakfast wide choice excellent quality and aalways hot.

Overall a good weekend stay. Room had almost all that was needed, only 1 pillow. Asked for more and quickly forthcoming, but never been at a hotel before where had to ask. Also only one towel for 2 occupants, then found spare hidden in wardrobe of all places. As noisy as any similar hotel in corridor and doors banging. Didn't hear neighbours banging...

Bar shuts at 11 and with no where else to go, the place is loosing out on punters that would have bought more after events and reception. Not ripped off for bar prices. No ales or proper beers, lots of lager choices, and Guinness was the sweetest yuckiest ever tasted.

Had food as part of event. Couldn't fault it.

No where before had suggested that had complimentary access to the spa if booked. So hadn't brought anything for use, pity. We had looked around but all indicated membership needed.

Generally clean, though main bar and reception stank of egg later in evening, so even if bar had been open later wouldn't have been keen to stay.

Very tired hotel and the fact that it is not clean makes it even worse. Have stayed here alot over the years but it has really gone down hill now. Shame, as it is in a lovely setting. Greasy headboards are the worst.

Good staff and food. Pool was a good size. Grounds vry posh. Felt quite dated and in need of a refresh though.

Lovely location