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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Garden
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Pets allowed
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Hiking
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BBQ facilities
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Laundry
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Luggage storage
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Express check-in/check-out
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Cycling
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Safety deposit box
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Bar
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Fax/photocopying
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Golf course
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Barber/beauty shop
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Non-smoking throughout
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Outdoor pool
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Sun terrace
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Designated smoking area
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Accessible parking
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Street parking
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Shared lounge/TV area
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Board games/puzzles
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Minimarket on site
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Concierge service
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Special diet menus - on request
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Outdoor pool - seasonal
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Kid meals
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Snack bar
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Outdoor furniture
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Picnic area
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Wine/champagne
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Key access
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Food delivered to guest room
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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Delivered food - securely covered
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Key card access
Review Highlights
Categories
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Property Description
Picturesque Location in Surrey
Located in one of the most scenic parts of Surrey, the Mercure Box Hill Burford Bridge Hotel offers a tranquil retreat surrounded by natural beauty.
Charming Period Features
Experience the elegance of the past with the hotel's period features, providing a unique and charming ambiance to your stay.
Fine Dining and Leisure
Indulge in modern, fine cuisine at Emlyn Restaurant with stunning views over Box Hill, or relax in the comfortable lounge offering a selection of sandwiches and afternoon teas.
Experience luxury, comfort, and convenience at Mercure Box Hill Burford Bridge Hotel. Book your stay now to enjoy a delightful getaway amidst Surrey's beauty.
Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).
Please note that the credit card used to book must be presented on arrival.
The outdoor swimming pool is open.
When travelling with pets, please note that an extra charge of GBP 20 per night applies.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
Children up to and including 16 years old stay for free when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Parking
Public parking is possible on site (reservation is not needed) and costs GBP 10 per day.
Location
Guest Reviews
Pool and situation
Breakfast poor.
Room’s desperately need updating with proper walk in showers. No proper reception but staff did their best.
The whole hotel needs to be updated. Very sad to see
Nice room, friendly staff
Very high prices in bar and restaurant. And the service did not work out
Very friendly helpful staff 👌
My room was so comfortable. Fully air-conditioned, which was great in the current heatwave. And the curtains blocked the light out really well, I had the best night’s sleep for ages.
I also had the most delicious Indian meal in one of their restaurants.
The pool was super crowded with lots of kids, as it’s open to the public. But it was a heatwave so was understandably popular.
Convenience
Cannot contact the property by phone.
Nice surroundings big beer garden near the lido. The room was spacious and modern with air conditioning which was needed as we went on a hot day. The food was good
Lido is a bit noisy with kids
Comfy bed and swimming pool
Waiting 20 minutes to get a drink at the bar. Staff didn’t seem to know what they were doing.
Very limited choice of food and wine in the restaurant, not served, got up and walked out.
No maid service during the day, change of towels, beds made, tidy room etc, had to ask for clean towels
Arguments between staff in front of customers
All was good, especially the pool
Parking is too expensive, tv worked on only one channel
My booking was cancelled just 2 hours before check in, no real explanation, just a 'Technical Issue', no alternative's offered, sounded like they had just over booked. They didact even notify Booking.com so I have now had chasing emails from them, plus I had to book a new hotel at a Premium price because it was so short notice, and hotel refused to cover that additional cost.
Everywhere was clean. I really appreciated that the cleaning products they use didn't leave a horrible chemical perfume smell anywhere. The breakfast has improved substantially since my last stay and the bar food was also tasty and good value. The pool and area is lovely albeit there are 1 or 2 wonky patio slabs. There is a fridge in the room.
The room is quite shabby now and there were no plugs by the bedside to plug in phone or charge watch - this was the most problematic issue. The curtains were still hanging off the same hooks they were approximately a year ago when I stayed in the same room! The air in my room was quite stale and benefitted from an hour of open windows and door to get some fresh air through it.
Quiet, good sized and well equipped rooms. Nice garden and pool, with excellent access to Box Hill for a walk. Friendly and attentive staff.
Needs some TLC as it is a bit dated and the bathroom facilities are showing lots of wear and tear. Air con in rooms but doesn’t work. Mould around windows.
Excellent location for visiting Debbies vineyard
Bed very comfortable
Location was perfect. Room was large and very comfortable. I particularly liked the chairs and table by the large window.
It would be nice to have free parking
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