Sunday Box Hill Burford Bridge Hotel

Hotels
•
Sunday
7.7 (1851 reviews)
At The Foot Of Box Hill , Dorking , gb

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Exceptional staff
Great location
Comfortable rooms
Cons:
Cleanliness issues
Hidden fees

Categories

Cleanliness
6.66
Several mentions of dirty conditions and unclean rooms.
Service
9.13
Staff were highlighted as exceptional and very helpful.
Location
8.67
Great location for walks and convenient access to attractions.
Room Quality
7.12
Rooms were described as comfortable but with some issues such as temperature and limited plugs.
Amenities
7.15
Some amenities were lacking, such as no entertainment on New Year's.
Value for Money
7.61
Concerns raised about parking charges and hidden fees.
Food and Beverage
7.66
Food was generally well-received, though some wished for more festive options.
Overall Experience
7.63
Mixed experiences with a few highlights, but also notable disappointments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:07

Property Description

Picturesque Location in Surrey
Located in one of the most scenic parts of Surrey, the Mercure Box Hill Burford Bridge Hotel offers a tranquil retreat surrounded by natural beauty.

Charming Period Features
Experience the elegance of the past with the hotel's period features, providing a unique and charming ambiance to your stay.

Fine Dining and Leisure
Indulge in modern, fine cuisine at Emlyn Restaurant with stunning views over Box Hill, or relax in the comfortable lounge offering a selection of sandwiches and afternoon teas.

Experience luxury, comfort, and convenience at Mercure Box Hill Burford Bridge Hotel. Book your stay now to enjoy a delightful getaway amidst Surrey's beauty.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the credit card used to book must be presented on arrival.

The outdoor swimming pool is open.

When travelling with pets, please note that an extra charge of GBP 20 per night applies.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 16 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs GBP 10 per day.

Location

Guest Reviews

7.7
Based on 1851 reviews
Cleanliness: 6.66
Service: 9.13
Location: 8.67
Room Quality: 7.12
Amenities: 7.15
Value for Money: 7.61
Food and Beverage: 7.66
Overall Experience: 7.63
I
Ioana • solo_traveller • gb
7
The place has lots of potential and it could be improved for client's experience.
Pros:

Great location in the middle of nature and close to walking / hiking trails.
I loved the pool that was sourended by nature.

Cons:

Breakfast had very poor choices and I'm not sure about the freshness of the products. Lunch and dinner were better, though everything seemed a bit pricey for the offer.
The room cleanliness seemed superficial; there were some socks forgotten behind a sofa and some hair in the bathroom.
Was tricky to find a sunbed at the pool; around half of them were reserved for "club members". It felt like they overlooked the guests who were staying overnight.

2026-07-18 • via Nuitee
D
Dhia • solo_traveller • sa
4
Pros:

Location

Cons:

The room was very bad. Needs renovation

2026-07-16 • via Nuitee
L
Linda • solo_traveller • gb
5
Pros:

Pool

Cons:

Paint chipped off room everywhere. Sofa broken. Double doors hole at bottom and no paint. Large amount of debris outside double doors. Scaffolding up. Dreadful. Reported day after we left to ask for compensation. Request ignored by customer service

2026-07-16 • via Nuitee
R
Rebecca • solo_traveller • gb
10
Pros:

This hotel is amazing really comfortable heated pool beautiful surroundings Amazing walks vineyard 20 minutes up the road amazing pub called the running horse..

2026-07-15 • via Nuitee
I
Igor Merzin • solo_traveller • gb
1
Horrible manager am receptio
Pros:

Nothing

Cons:

They victed me on the street 01.00 promised refund contact Hotel manager no answer avoided

2026-07-15 • via Nuitee
F
Faye • couple • gb
1
‘Faulty towers’ sadly no Basil.
Pros:

The Indian cuisine was delicious.

Cons:

No air con and humidity in room was unbearable, no advance notification even though it hadn’t been working for over a month.
No management of the hotel present, overall lacking in any sense of direction. Was unfair on the staff that they were left to deal with the fallout of terrible facilities from unhappy guests.
Service charge added to one drink that I bought at the bar.
Rooms outdated and tired, such a shame as could be an amazing hotel.

2026-07-14 • via Nuitee
H
Hugo • couple • gb
7
2026-07-14 • via Nuitee
J
Julie • couple • gb
1
Not great
Pros:

Location

Cons:

Air con broken, staff useless, couldn’t phone hotel and check in took forever, they didn’t even know length of the swimming pool

2026-07-13 • via Nuitee
C
Caroline • couple • gb
2
Rubbish
Pros:

Location is lovely

Cons:

Air con broken and stuff useless, no manager on site and no way to phone the hotel, line does not work

2026-07-13 • via Nuitee
I
Ian • couple • gb
9
2026-07-12 • via Nuitee
K
Kevin • solo_traveller • gb
6
Frustrating, having to chase for an invoice
Pros:

Good location.

Cons:

Extremely Poor customer facing service.
If staying for business, beware!
Unable to contact by phone to request invoice.
Automated response when trying to contact via msg.
Air conditioning in rooms needs attention due to Damp/musky smell.

2026-07-10 • via Nuitee
C
Chris • solo_traveller • gb
1
2026-07-10 • via Nuitee
A
Abdelwahab • couple • sa
1
Terrible experience, very disappointing, what should have been a great weekend ruined
Pros:

The staff were friendly but unable to do anything or take decisions, seemed frustrated about the situation they found themselves with all the disputes with guests

Cons:

The property is in need of major maintenance and updating across in all locations, booked due to the promise of Air-conditioning only to find that the air conditioning has been out of service for over 4 months with management fully aware and no attempt to repair
Couldn’t stay as room temperature was over 30deg and even the staff couldn’t stand it
Additionally the fan in the room was broken and also not working
Very bad , left and was promised a full refund which till now has not materialised or any follow up by managment to apologise

2026-07-10 • via Nuitee
T
Takumi • solo_traveller • jp
8
2026-07-09 • via Nuitee
G
Grant • solo_traveller • gb
2
Pros:

The location was good and the staff were friendly

Cons:

We got overcharged

2026-07-09 • via Nuitee
S
Susan • solo_traveller • im
5
This hotel has the potential to be a real gem, once staffing, cleaning and decorating are sorted.
Pros:

Most staff were lovely, despite being clearly short in number.
Quiet room requested & provided.

Cons:

Accommodation areas need serious attention - decorating and cleaning. Bedroom carpet was grim, with an unpleasant smell. I love dogs, having had them as pets all my life, but they are not acceptable in restaurants at meal times, nor should they be allowed in all bedrooms; a separate area to accommodate people with dogs and a separate outside exercise area should be provided. Some kitchen chaos at the start of my stay, with a lone member of staff doing her very best to keep up with orders & refilling breakfast bar. Improvement over the weekend, with extra staff on hand.
Big problem requesting small jug of fresh milk to have with morning tea in my room! Staff didn’t seem to understand. I was then told there was a charge, which has never happened before. Fortunately, the milk arrived eventually and I didn’t pay any charge! Restaurant, bar & hotel are separately run, which doesn’t help!

2026-07-09 • via Nuitee
J
John • extended_group • gb
4
No communication. Phone calls unanswered. Never again.
Pros:

We finally got the keycodes from the guy near reception.

Cons:

The whole booking process was tortuous. Nobody answered phone calls. Apalling communication.

2026-07-08 • via Nuitee
R
Rob • solo_traveller • gb
6
2026-07-08 • via Nuitee
P
P4TCJ • solo_traveller • gb
7
Pleasant
Pros:

Parking - across the road from reception. Efficient welcome. No keys - electronic key pad code for access to room. Fresh airy public rooms. Bedroom (Privilege room) quiet and spacious - generous seating area with french doors to garden.
Bathroom adequate in size with good towels and over bath shower. Comfortable bed and pillows. Dinner - Indian and European menus - much preferred the Indian options. - table service disjointed but good natured. Breakfast - fair start to the day

Cons:

Personal interface is poor - not greeted on entering restaurant - no one in evidence actually - necessary to ask another guest what menu and ordering protocol was. Check out - clearly preferred "self check out" not appropriate for my visit and reception clearly flustered by my request.

2026-07-06 • via Nuitee
P
Paul • solo_traveller • gb
8
A good nights with a swim
Pros:

On line check in was good and easy as we arrived late we didn't have to worry

Cons:

Its nit i didnt like but rooms were a bit dated and tired but perfectly acceptable

2026-07-06 • via Nuitee