Sunday Box Hill Burford Bridge Hotel

Hotels
•
OYO Rooms
7.7 (1661 reviews)
At The Foot Of Box Hill , Dorking , gb

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Exceptional staff
Great location
Comfortable rooms
Cons:
Cleanliness issues
Hidden fees

Categories

Cleanliness
6.66
Several mentions of dirty conditions and unclean rooms.
Service
9.13
Staff were highlighted as exceptional and very helpful.
Location
8.67
Great location for walks and convenient access to attractions.
Room Quality
7.12
Rooms were described as comfortable but with some issues such as temperature and limited plugs.
Amenities
7.15
Some amenities were lacking, such as no entertainment on New Year's.
Value for Money
7.61
Concerns raised about parking charges and hidden fees.
Food and Beverage
7.66
Food was generally well-received, though some wished for more festive options.
Overall Experience
7.63
Mixed experiences with a few highlights, but also notable disappointments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:07

Property Description

Picturesque Location in Surrey
Located in one of the most scenic parts of Surrey, the Mercure Box Hill Burford Bridge Hotel offers a tranquil retreat surrounded by natural beauty.

Charming Period Features
Experience the elegance of the past with the hotel's period features, providing a unique and charming ambiance to your stay.

Fine Dining and Leisure
Indulge in modern, fine cuisine at Emlyn Restaurant with stunning views over Box Hill, or relax in the comfortable lounge offering a selection of sandwiches and afternoon teas.

Experience luxury, comfort, and convenience at Mercure Box Hill Burford Bridge Hotel. Book your stay now to enjoy a delightful getaway amidst Surrey's beauty.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the credit card used to book must be presented on arrival.

The outdoor swimming pool is open from 28 June to 28 September.

When traveling with pets, please note that an extra charge of GBP 20 per night applies.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 16 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs GBP 10 per day.

Location

Guest Reviews

7.7
Based on 1661 reviews
Cleanliness: 6.66
Service: 9.13
Location: 8.67
Room Quality: 7.12
Amenities: 7.15
Value for Money: 7.61
Food and Beverage: 7.66
Overall Experience: 7.63
L
Lee • couple • gb
9
Thank you for a pleasant stay
Pros:

Easy to get to. Parking available. Lovely spot. Nice sized room. Clean, comfortable

2026-03-28 • via Nuitee
A
Andrew • couple • gb
5
I won’t be coming back as you now have to pay for parking to use their facilities at £10 per car. The sink was cracked i
Pros:

Location

Cons:

Now have to pay for parking at the hotel which is ridiculous as it’s £10 per Car

2026-03-27 • via Nuitee
L
Lucy • family_with_children • gb
7
2026-03-26 • via Nuitee
S
sarah • couple • gb
8
2026-03-24 • via Nuitee
S
sarah • couple • gb
8
2026-03-24 • via Nuitee
S
sarah • extended_group • gb
7
2026-03-24 • via Nuitee
S
sarah • extended_group • gb
1
Chaotic systems, poor value for money on breakfast and rude behaviour from manager when bride’s veil misplaced
Pros:

Location amazing , easy reach of our wedding venue .
Krist and Dani were amazing at organisation despite many system difficulties

Cons:

Toilets not working properly in 2 rooms , cracked sink , wardrobe door off hinges . Unappetising breakfast for bridal party , slow setvice in restaurant first night .
Tried to charge us all for 2 days parking when i had agreed in march 25 no parking charges
Lost bride’s veil for 30 mins as room serviced and tried to blame us for misplacing . No apology from very rude manager when it magically appeared in the maid’s hand as we were leaving
Had to sit on phone with Receptionist Krist for 2 hrs over 2 days as booking.com wouldn’t take payments and names of guests not coming through so was all manual room allocation for 17 rooms

2026-03-24 • via Nuitee
S
sarah • couple • gb
7
Not great
Cons:

Teabag in cup that we hadnt used

2026-03-24 • via Nuitee
D
David • family_with_children • gb
10
2026-03-23 • via Nuitee
L
LooseBoulder • couple • gb
6
Rooms functional but sparsely decorated. Expensive car parking and breakfast
Pros:

The rooms were a good size although sparsely decorated. Everything was clean and the bed comfortable. The bathroom was a good size and nice to have a bath with a good shower. Plenty of power sockets and a working telly. Didnt try breakfast as I felt the price was expensive compared to local amenities.

Cons:

I booked this hotel as it had parking however, what I failed to spot or see anywhere in the description was that there was a charge for parking of £10 / night. That was paid as soon as I arrived. The next thing was the check is all done online. No need for a receptionist however there was one on duty. They sorted the parking payment but there was no empathy or welcome or even directions to my room. We had a long journey and I was looking forward to my shower, the control came off in my hand. A trip down to reception to be told they would come up in 5 mins to look. 10 mins later I went down to fond the receptionist looking bored. I asked what happened and pointed out that the room now had an unpleasant smell since I closed the window and turned the heating on. This time they jumped into action and gave me a courtesy room straight away. The rest of the stay was thankfully uneventful but without any goodbuy or conversation as we left, I felt that friendly customer service was definitely lacking

2026-03-22 • via Nuitee
M
Matt • solo_traveller • gb
7
great spot below Box Hill, comfortable and quiet.
Pros:

comfortable and quiet once the motor bikes had stopped razzing about

Cons:

couldnt access my room at first with key card, had to ask cleaner and then return to reception to get code card reset. the online regitration system is impersonal and doesnt work well

2026-03-22 • via Nuitee
K
Kym • solo_traveller • gb
8
2026-03-18 • via Nuitee
J
Josh • extended_group • gb
6
Well priced for what it is but rough round the edges and takes the London model of everything is extra.
Pros:

Good value for money rooms and convenient location

Cons:

Additional steep £10 per night parking charge not clear on here. Also ground floor rooms with balcony all smell of cigarette smoke and we had to chase twice for missing towels. Pool not open until end of March.

2026-03-18 • via Nuitee
A
Anthony • family_with_children • gb
5
Pros:

The staff were good

Cons:

The room 114 needs work.

2026-03-18 • via Nuitee
G
Grant • couple • gb
8
Apart from the chilly room it was a pleasant stay
Pros:

The waiter was excellent (we didn't get his name) he was tall and slim with a beard and very smiley. The food was excellent too.

Cons:

The room was cold even tho we had the heating on. We had to push the chairs against the curtains to block out the draft, but it was still quite chilly. The restaurant wasn't open, so we ate in the bar area but it was comfortable.

2026-03-16 • via Nuitee
K
Kym • solo_traveller • gb
9
Great stay would recommend
Pros:

Room was really nice

Cons:

All was good

2026-03-16 • via Nuitee
R
Ruth • family_with_children • gb
9
Pros:

Nice and peaceful environment.

Cons:

N/A

2026-03-15 • via Nuitee
S
Sandra • family_with_children • gb
7
Pros:

Quiet location

Cons:

Decor and bathroom very tired needs updating

2026-03-15 • via Nuitee
D
Dominic • couple • gb
6
Pros:

Location

Cons:

Trying to talk to someone at the hotel is hard work.

Try to charge you £10 per night for parking, there is on street parking for free.

My room was clean but dated

2026-03-15 • via Nuitee
R
Rebecca • couple • gb
10
2026-03-15 • via Nuitee