Sunday Box Hill Burford Bridge Hotel

Hotels
•
OYO Rooms
7.7 (1706 reviews)
At The Foot Of Box Hill , Dorking , gb

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Exceptional staff
Great location
Comfortable rooms
Cons:
Cleanliness issues
Hidden fees

Categories

Cleanliness
6.66
Several mentions of dirty conditions and unclean rooms.
Service
9.13
Staff were highlighted as exceptional and very helpful.
Location
8.67
Great location for walks and convenient access to attractions.
Room Quality
7.12
Rooms were described as comfortable but with some issues such as temperature and limited plugs.
Amenities
7.15
Some amenities were lacking, such as no entertainment on New Year's.
Value for Money
7.61
Concerns raised about parking charges and hidden fees.
Food and Beverage
7.66
Food was generally well-received, though some wished for more festive options.
Overall Experience
7.63
Mixed experiences with a few highlights, but also notable disappointments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:07

Property Description

Picturesque Location in Surrey
Located in one of the most scenic parts of Surrey, the Mercure Box Hill Burford Bridge Hotel offers a tranquil retreat surrounded by natural beauty.

Charming Period Features
Experience the elegance of the past with the hotel's period features, providing a unique and charming ambiance to your stay.

Fine Dining and Leisure
Indulge in modern, fine cuisine at Emlyn Restaurant with stunning views over Box Hill, or relax in the comfortable lounge offering a selection of sandwiches and afternoon teas.

Experience luxury, comfort, and convenience at Mercure Box Hill Burford Bridge Hotel. Book your stay now to enjoy a delightful getaway amidst Surrey's beauty.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the credit card used to book must be presented on arrival.

The outdoor swimming pool is open.

When travelling with pets, please note that an extra charge of GBP 20 per night applies.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 16 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs GBP 10 per day.

Location

Guest Reviews

7.7
Based on 1706 reviews
Cleanliness: 6.66
Service: 9.13
Location: 8.67
Room Quality: 7.12
Amenities: 7.15
Value for Money: 7.61
Food and Beverage: 7.66
Overall Experience: 7.63
S
sarah • extended_group • gb
1
Not great value for money as part of hotel needs room update
Pros:

Location and bar lounge area are lovely

Cons:

Crack in sink , used teabag in cup , blocked toilet . Overpriced breakfast
Plus when i cancelled a booking , the wrong rooms got cancelled on the hotel system so i had to pay extra £20 to fix it for nothing in return

2026-04-18 • via Nuitee
R
Rachel • solo_traveller • gb
8
Overall very happy customer
Pros:

Some of the staff seemed a little inattentive but the gentleman that worked in the bar was extremely helpful and friendly.
The bed was extremely comfortable and spacious.
I loved that the room came equipped with tea, coffee, biscuits, bottled water and toiletries.
I liked the coded doors to get in and they let us in the room a bit earlier.
The pool was quite big and very warm.

Cons:

The bathroom did have some dirty parts.. The bath rails had finger prints and the toilet roll holder was covered in lots of dust.
The breakfast is not complimentary and highly priced.
I had to leave the pool early, but it was because a member of staff needed medical attention. I dont really want to add this as a complaint but there was another member of staff in the pool area so I was confused that we had to vacate the pool.

2026-04-18 • via Nuitee
D
Duncan • couple • gb
8
2026-04-17 • via Nuitee
C
Claudia • solo_traveller • ar
10
2026-04-16 • via Nuitee
R
Rebecca • solo_traveller • gb
10
2026-04-16 • via Nuitee
S
Stuart • solo_traveller • gb
10
Pros:

Staff were professional, well run and I will return

2026-04-14 • via Nuitee
Y
Yıldırım • couple • gb
9
2026-04-13 • via Nuitee
J
John • solo_traveller • gb
10
Pros:

Very welcoming hotel, great food,very comfy beds

2026-04-12 • via Nuitee
N
Nic Ing Tiger • solo_traveller • gb
8
Burford Bridge review
Pros:

Excellent value for money. The bed was comfortable and it was a great size room.

Cons:

The bathroom needs a bit of a refresh.

2026-04-11 • via Nuitee
J
joanna • solo_traveller • gb
5
Pros:

Nice location

Cons:

Fee for parking, poor communication

2026-04-10 • via Nuitee
J
Jess • couple • gb
7
A nice, comfortable stay
Pros:

It was right on the North Downs path and allowed dogs in the room which was amazing for us as walkers.

Cons:

It was quite outdated

2026-04-08 • via Nuitee
S
Scott • family_with_children • gb
10
2026-04-08 • via Nuitee
S
Sammy • family_with_children • gb
6
Standard could be better.
Pros:

The bar and room was nice.

Cons:

They did not clean the room and when after asking they did, they left one towel between the 2 of us. No water. No more coffee or milk. Again had to go down to reception and ask.

Pizza in restaurant was under done then waited for 15 minutes and it was over done. Service was poor. They had no idea what table was eating what meal. It was comical!

2026-04-07 • via Nuitee
D
Dean • couple • gb
10
Because my work is around this area I stay here a lot. Very friendly and helpful staff.
Pros:

Comfortable bed and great garden area for the dog.

2026-04-06 • via Nuitee
S
Simran • solo_traveller • gb
9
2026-04-06 • via Nuitee
J
Julie • family_with_children • gb
8
Comfy hotel in good location.
Pros:

Our first stay with the new owners. A great location for exploring Box Hill. Comfortable room. Friendly staff. Good food.

Cons:

The hotel is looking a little tired and in need of redecoration.
Breakfast was okay but the mushrooms were from a tin and sausages were not very meaty.

2026-04-06 • via Nuitee
K
Karen • couple • gb
8
Relaxing stay at an overall pleasant hotel
Pros:

Staff were very pleasant and helpful. Room was clean and comfortable. Good value if you don’t add on any extras.

Cons:

We only stayed for two nights but the parking and cost for our dog added another £50 to the bill. We were also going to have breakfast but that would have added another £50 so not good value. Our room opened onto a grass area where people in the other rooms let their dogs out to poo on the grass and didn’t pick it up. In fact one small dog didn’t even seem to be supervised-just let out on its own. Disgusting and irresponsible.
We always clean up our dog’s poo but couldn’t find a bin to put it in!
The hotel needs to address both of these issues.

2026-04-05 • via Nuitee
F
Fiona • family_with_children • gb
9
Pros:

Staff were wonderful

Cons:

Little bit hot in the room, the window only opened very slightly but this is a very minor criticism

2026-04-05 • via Nuitee
O
Olivia • couple • gb
4
2026-04-05 • via Nuitee
D
Derek • couple • gb
6
2026-04-05 • via Nuitee