The White Horse - A Heartwood Inn

Hotels
9 (1057 reviews)
High Street , Dorking , gb

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Comfortable beds
Cons:
Noise disturbances
Inconsistent food quality
Parking challenges

Categories

Cleanliness
8.89
Many reviews praised the cleanliness and comfort of the rooms.
Service
9.36
Multiple reviews highlighted friendly and professional staff.
Location
9.4
Positive mentions of central location and accessibility.
Room Quality
8.85
Rooms were described as comfortable, but some faced noise issues.
Amenities
8.88
Standard amenities for this hotel tier.
Value for Money
8.84
Good value was mentioned, particularly for the location.
Food and Beverage
8.39
Food received mixed reviews; some mentioned great options, but others noted quality issues.
Overall Experience
9.36
Overall very positive with specific highlights on atmosphere and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:36

Property Description

Charming Grade II-Listed Pub nestled in the heart of Dorking, The White Horse offers a unique blend of history and modern comfort.

Award-Winning Dining Experience: Indulge in a fresh and seasonal menu in atmospheric dining areas, or unwind in the cosy oak beamed bar by the fireplace.

Family and Pet-Friendly Accommodation: With 56 characterful bedrooms, this hotel caters to families and even welcomes furry friends, ensuring a comfortable stay for all.

Experience the allure of Dorking and the convenience of its surroundings at The White Horse. Book now for an unforgettable stay!

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the credit card used to book must be presented on arrival.

Dogs can be accommodated at the property for additional fees as follows:
Dogs that are 25 kg and below, £15 per dog per stay.
Dogs that are over 25 kg, £20 per dog per stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1057 reviews
Cleanliness: 8.89
Service: 9.36
Location: 9.4
Room Quality: 8.85
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 8.39
Overall Experience: 9.36
C
Claire • solo_traveller • nz
10
Absolutely lovely; I will return :)
Pros:

Personal touch - handwritten welcome note on arrival

2026-06-27 • via Nuitee
S
Susanne • extended_group • nl
10
2026-06-27 • via Nuitee
A
Anna • couple • gb
10
2026-06-27 • via Nuitee
P
paul • couple • gb
10
Pros:

Love the rooms and staff were great

2026-06-25 • via Nuitee
N
Nigel • solo_traveller • gb
8
Lovely pub, tho best to eat elsewhere.
Pros:

Dog friendly with a nice outdoor area for a drink

Cons:

I wasn't a fan of the breakfast or some of the waiting staff.
A rabbit Warren to get to the room and some silly parking to deal with

2026-06-25 • via Nuitee
G
Gillian • family_with_children • us
5
Very nice character and staff. Be careful about which room you get.
Pros:

The reception staff were really great.
The location was perfect.
Breakfasts were very enjoyable.

Cons:

I stayed in room 11, below the window seemed to be a storage area for bins. On both nights of my stay it sounded like bottles etc were being emptied into the bins and a couple of staff were chatting there - all while I was trying to sleep.
At around 6.15 am the noise of bins being filled and moved started up .. waking me up. This was extremely disappointing. I thought I would mention it to reception in the morning but there was no sign of anyone at the desk when I went down for breakfast.

2026-06-23 • via Nuitee
L
LouiseH562 • Couples • Buckinghamshire, England
8
Great hosts
Pros:

The room decor attracted me to book this hotel; overall we’re happy they delivered. We arrived early & got in the car park as spaces not too plentiful! We had a vegetarian platter to share at lunch it was very tasty. There was confusion re our bed set up which I was surprised by as in my comms I had mentioned request twice! However, we were sent to the bar for complimentary drinks whilst they sorted. Happy to report great portable air con units in the room & welcome sweet treats. The annoying thing was the bathroom fan was noisy plus we couldn’t get our phones to connect to stream to TV

2026-06-20 • via Tripadvisor
M
Meg • couple • au
10
Would love to stay again
Pros:

Beautiful Inn very friendly and helpful staff. Meal was delicious

Cons:

all good

2026-06-19 • via Nuitee
L
Lena • couple • de
10
We wish we could have stayed longer
Pros:

Lovely little Inn in the middle of the small town, bed was very comfy and we got an upgrade to a bigger room where a handwritten letter and some snacks were waiting. The pub downstairs was amazing, food was lovely and the staff were super friendly

2026-06-15 • via Nuitee
A
anne • couple • gb
10
Excellent place to stay. Would highly recommend
Pros:

Great place to stay. Would highly recommend. Loved the all thoughtful touches in the room & the little extra treats & ball for the dog. The evening meal service & ambience was all fabulous.

2026-06-14 • via Nuitee
F
Ferhaan • family_with_children • gb
8
2026-06-14 • via Nuitee
D
Denise • couple • gb
10
This is the second time we have stayed there and it did not disappoint.
Pros:

The staff were very friendly and the food was excellent. The waiting staff in the dining room were exceptional.

2026-06-13 • via Nuitee
D
Davida • couple • il
10
A wonderful stay thanks to a most welcoming staff
Pros:

The atmosphere is lovely and welcoming. The staff are all very nice and helpful. Food was excellent and altogether a wonderful stay to remember

Cons:

nothing

2026-06-12 • via Nuitee
M
Max • extended_group • gb
9
2026-06-10 • via Nuitee
M
Michelle • couple • gb
10
Beautiful room. The staff were exceptional. I phoned up before with a few requests and they went above and beyond. I was
Pros:

Location and facilities

Cons:

Carpark tight but ok

2026-06-10 • via Nuitee
C
Camille • solo_traveller • fr
10
Charming and cosy stay, will definitely return!
Pros:

Such a cute and charming place with delightful decor. The attention to detail is way above average, from the sweet treats waiting, to the radio playing when you arrive, and the towel hanging where you exit the shower. Everything is so well thought through

Cons:

Honestly the place is worth it despite the small imperfections and I will definitely be back!
That being said, I do wish someone had warned me about the bin orchestra at 6 am (Wednesday). I would have used the earplugs that were thoughtfully left out and not kept my window open.
Just a small word of warning at check in would have been nice

2026-06-08 • via Nuitee
L
Lee • couple • gb
10
A lovely hotel, delicious food and excellent location.
Pros:

Excellent location, helpful and friendly staff and nice little luxurious touches in the room.

Cons:

There were no negatives to our stay!

2026-06-08 • via Nuitee
J
Jac • couple • nl
9
2026-06-08 • via Nuitee
J
John • couple • gb
9
Great hotel, bad town
Pros:

The whole place

Cons:

Dorking seemed deserted

2026-06-08 • via Nuitee
G
GlobeTrotting487842 • Family
10
Fantastic Team and place - highly recommended
Pros:

This was fantastic- food and wine superb - supported by a great team of staff , front and back of house ... we had two great family meals and the staff were so accommodating... thank you all .. we will be back - the accommodation was beautiful and so clean - well done to the room staff too - The manager was alway present ( to assist too) All the best for the season- Danny Lillington ( the Lillington family)

2026-06-07 • via Tripadvisor