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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Heating
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Terrace
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Family rooms
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Pets allowed
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Luggage storage
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Cycling
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Bar
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Golf course
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Facilities for disabled guests
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Non-smoking throughout
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Private parking
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Sun terrace
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Accessible parking
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Toilet with grab rails
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Lower bathroom sink
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Higher level toilet
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Emergency cord in bathroom
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Outdoor furniture
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Wine/champagne
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Pet bowls
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Pet basket
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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24-hour security
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Key card access
Review Highlights
Categories
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Property Description
Charming Grade II-Listed Pub nestled in the heart of Dorking, The White Horse offers a unique blend of history and modern comfort.
Award-Winning Dining Experience: Indulge in a fresh and seasonal menu in atmospheric dining areas, or unwind in the cosy oak beamed bar by the fireplace.
Family and Pet-Friendly Accommodation: With 56 characterful bedrooms, this hotel caters to families and even welcomes furry friends, ensuring a comfortable stay for all.
Experience the allure of Dorking and the convenience of its surroundings at The White Horse. Book now for an unforgettable stay!
Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).
Please note that the credit card used to book must be presented on arrival.
Dogs can be accommodated at the property for additional fees as follows:
Dogs that are 25 kg and below, £15 per dog per stay.
Dogs that are over 25 kg, £20 per dog per stay.
A deposit may be required at the property.
Location
Guest Reviews
We stayed one night in this grade 2 listed hotel as we were attending a wedding
Very nice hotel with parking at the rear on a first come first serve basis - there is insufficient spaces available if the hotel is fully booked
We enjoyed a good breakfast in the morning, found the room very comfortable - we only had a shower in our room with no bath
There was a mobile air conditioning in the room which you need to turn off at night as this machine was very noisy
For a short stay we would recommend this hotel located on the main high street
The staff were very helpful from reception to the bar and restaurant
We are in the area for business and me and my business partner walked in for refreshments to be greeted by this horrible ill managed lady at the bar. We only went to pay with cash to be told in a way that half the staff looked. IT CARD ONLY OK, well I said we have only got cash. She said sorry leave, the other customers looked at her and we where in shock. Im sorry but this lady needs help and to talk down to a customer That way is wrong, im fuming. My family and friends who are local will never use this place again, a sign at the entrance and a polite person would of just been great, but her, I hope you loose your job.
We stayed for five nights as a family, booking four rooms in total. The three Snug rooms were very good and our adult children were generally pleased with the rooms themselves. The hotel is an attractive property with a nice atmosphere and good communal areas. When we eventually raised our concerns with senior management on our fourth night, they listened, apologised sincerely and offered us a complimentary round of drinks, which was appreciated.
Unfortunately, the service was very inconsistent and at times surprisingly rude. On our first day we found the bar staff quite unfriendly, and experienced similar behaviour from restaurant staff the following day. One example was simply asking for a coffee and being told this wasn’t possible unless we were eating in the restaurant.
Housekeeping was also disappointing. My wife specifically asked for our room to be cleaned, yet bins were left, and tea, milk and water were not replenished. After she complained, someone came to the room and left just two tea bags. Our daughter experienced similar issues with her room.
We had booked a Comfy room for ourselves, but it didn’t really feel noticeably larger or more comfortable than some of the less expensive Snug rooms. The portable air conditioning was extremely noisy and, more importantly, struggled to cool the room properly at night. The Snug rooms also had portable units, although otherwise we thought those rooms were excellent.
For a five-night stay involving four rooms, we expected a considerably better and more welcoming level of service. Things improved after we spoke to senior management on the fourth night, but ideally guests shouldn’t have to make a formal complaint before receiving friendly and attentive service.
The location, the room and the food at the pub.
It was all great, but the service during breakfast and dinner was a bit slow.
Uncomfortably soft mattress and pillows.
Väldigt välkomnande! Välstädat, trevligt, skön säng. Lite varmt på rummet, men de hade satt in en ac åt oss, vilket uppskattades! Fint och rymligt badrum. Tyvärr kom vi för sent för att kunna äta på puben, den såg väldigt trevlig ut också.
Rooms and amenities were stylish and of good quality. The staff were lovely and helpful for any queries, we had such a good stay and will definitely come again. Even portable AC!
Our room was lovely, had lots of charm and we appreciated the personal touch of a welcome note and some sweet treats. The room had character and ample space. It was clean and we were grateful for the air conditioning unit due to the heat. The pub downstairs had great food and drinks. All staff we met were great. The rooms are upstairs, no elevator (something to be mindful off if travelling with a large suitcase) we just decanted what we required into our hand luggage bags which was no issue rather than trying to navigate the stairs. The hotel is located in the main high street, so very easy walk to shops and restaurants.
Not a big issue but the two staff managing breakfast were a bit all over the place. Mixed up our order twice, items missing. It wasn’t particularly busy, they just seemed disorganised.
Staff were good.
Bed was uncomfortable room was dark and dungeon like and right next to where they emptied the bins at 5am
This is an excellent place with excellent staff. Very nicely decorated, excellent food and overall a great place to stay
Nothing
A lovely modern hotel in a perfect location for our trip. Great sized portions of delicious food, attentive kind staff.
Did not effect us but unfortunately water from one of the rooms was flooding through the ceiling into the bar
Room barely bigger than bed. Mobile AC unit improperly installed meant ground floor window open. So, noisy and insecure. 'Cosy room' is in fact a poorly converted outhouse. No phone and no reception to complain at the time. Post-visit complaint dismissed. Dreadful for £178/night and asking £17 extra for breakfast.
Went for dinner and pre-dinner cocktails. Superb margaritas! Food is fantastic too. Very friendly staff. Great atmosphere. Highly recommended.
Wir hatten kein Frühstück gebucht, da wir bei einer Freundin, die in Dorking lebt, überwiegend waren.
Die Betten waren einwandfrei und sehr angenehm. Das ganze Zimmer gefiel uns.
Es gibt nichts zu beanstanden!
Accessible room was large and had an interconnecting door with the room next to it. Great place and the restaurant is also lovely
Nice hotel with a lovelyrelaxed atmosphere with good quality food!
Lovely touch with the completely goodies on arrival.
Nothing
Great room. Really comfortable. Good food, good atmosphere. We loved the vibe and would have been happy to stay longer. Staff went out of their way to chat and be helpful. The little treats in our room on arrival... it all made for a lovely stay.
Parking on-site is very limited. We had to park on the street as the carpark was already full.
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