The White Horse - A Heartwood Inn

Hotels
9 (1018 reviews)
High Street , Dorking , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
Luggage storage
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Comfortable beds
Cons:
Noise disturbances
Inconsistent food quality
Parking challenges

Categories

Cleanliness
8.89
Many reviews praised the cleanliness and comfort of the rooms.
Service
9.36
Multiple reviews highlighted friendly and professional staff.
Location
9.4
Positive mentions of central location and accessibility.
Room Quality
8.85
Rooms were described as comfortable, but some faced noise issues.
Amenities
8.88
Standard amenities for this hotel tier.
Value for Money
8.84
Good value was mentioned, particularly for the location.
Food and Beverage
8.39
Food received mixed reviews; some mentioned great options, but others noted quality issues.
Overall Experience
9.36
Overall very positive with specific highlights on atmosphere and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:36

Property Description

Charming Grade II-Listed Pub nestled in the heart of Dorking, The White Horse offers a unique blend of history and modern comfort.

Award-Winning Dining Experience: Indulge in a fresh and seasonal menu in atmospheric dining areas, or unwind in the cosy oak beamed bar by the fireplace.

Family and Pet-Friendly Accommodation: With 56 characterful bedrooms, this hotel caters to families and even welcomes furry friends, ensuring a comfortable stay for all.

Experience the allure of Dorking and the convenience of its surroundings at The White Horse. Book now for an unforgettable stay!

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the credit card used to book must be presented on arrival.

Dogs can be accommodated at the property for additional fees as follows:
Dogs that are 25 kg and below, £15 per dog per stay.
Dogs that are over 25 kg, £20 per dog per stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1018 reviews
Cleanliness: 8.89
Service: 9.36
Location: 9.4
Room Quality: 8.85
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 8.39
Overall Experience: 9.36
N
Natasha • extended_group • gb
7
Pros:

Great decor

2026-05-16 • via Nuitee
H
Hanley • solo_traveller • gb
9
Cons:

TV didn't work

2026-05-16 • via Nuitee
H
Hull • couple • gb
7
2026-05-14 • via Nuitee
S
Sharon • solo_traveller • gb
10
Pros:

So welcoming with the surprised upgraded. Loverly touch of naughty treats too. Such comfy room with so easy to stay in bed. Good pressure on the shower. Good parking.

Cons:

Having to leave.

2026-05-14 • via Nuitee
M
Max • solo_traveller • gb
10
A stand out place to stay in Dorking.
Pros:

Everything was great and the stay was super duper comfortable. Great breakfast.

Cons:

N/A

2026-05-12 • via Nuitee
G
gurung • solo_traveller • es
8
2026-05-12 • via Nuitee
H
Hannah • family_with_children • ca
10
Pros:

There was music playing in our room and delicious treats with a hand written note laid out when we arrived. Such a lovely first impression and way to start our stay. Truly felt like an oasis. Staff were extremely friendly and went above and beyond to make our stay enjoyable.

2026-05-11 • via Nuitee
S
Simon • couple • gb
10
2026-05-11 • via Nuitee
A
Alan • couple • gb
10
Pros:

The location was excellent, the room was lovely and clean.

Cons:

There was nothing we did not like

2026-05-10 • via Nuitee
T
Teresa • couple • gb
8
Perfectly formed but room bit small.
Pros:

Beautifully decorated room, comfortable bed, lovely shower room.

Cons:

Size of room was on small side as was bed.

2026-05-10 • via Nuitee
C
Carolyn • solo_traveller • ch
8
Pros:

I knew this hotel from 1997 and it has been nicely renovated. As expected in a hotel of this age, there is not a lift but someone did help me with getting my bag to my room. Both the traditional and the vegetarian full English breakfast were very good. Charming yet quirky stay.

Cons:

There was not any drawer storage space in the room nor a comfortable chair for sitting. As it is a very old building and hotel, limited possibility to control room temperature.

2026-05-05 • via Nuitee
M
Monica • couple • gb
5
Extremely expensive for a room and stay that was below par. I did give feedback and nothing was offered apart from a tha
Pros:

Location

Cons:

Toiletries were not secure so screws fell all over the floor, room 17 was close to the outside tables in car park and I had asked for a quiet room, constant helicopter style noise all day and night, I suppose the ear plugs were a clue next to bed were a clue, but not for an expensive room!

2026-05-04 • via Nuitee
R
richard • couple • gb
10
2026-05-04 • via Nuitee
S
Smith • solo_traveller • gb
10
Pros:

Lovely room
Comfortable bed
Tea and coffee
Very clean

Cons:

Recycling being emptied into bins outside our window 11.30/12.00 and woke us up.
Very loud.

2026-05-03 • via Nuitee
D
Debbie • couple • gb
10
Very comfortable and warm and friendly staff
Pros:

Friendly staff

2026-05-02 • via Nuitee
S
Susan • solo_traveller • nl
9
Nice and very charming. Relaxt atmosfere.
Pros:

Charming, well renewed, complete.

Cons:

Staff was friendly, but not very attentive. Could be more service oriented. Egg sitting outside and staff trespassing, not asking if I wanted to order something or offering pillows for the chairs. Same for bar area. Ordering at the bar is not usual for foreign visitors.

2026-05-01 • via Nuitee
R
Robert • couple • gb
8
2026-04-30 • via Nuitee
S
simon • couple • gb
9
Hidden Gems
Pros:

Amazing

Cons:

Everything was great

2026-04-29 • via Nuitee
J
Jilly • solo_traveller • gb
10
Cool, funky, colourful and comfortable.
Pros:

I stayed in a 'Snug' room and it was charming. Perfectly adequate for me.
Decor was very boogie :)
Bed was comfortable, cute bedroom lamps, and the chocs were a lovely surprise.
Plenty of bottled water and milk, and radio playing when I arrived....nice touch .
xxx

Cons:

All pretty darn fine :))

2026-04-27 • via Nuitee
E
Emma • couple • gb
9
Cons:

Certain senior staff a little dismissive for our liking.

2026-04-26 • via Nuitee