The White Horse - A Heartwood Inn

Hotels
9 (1067 reviews)
High Street , Dorking , gb

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Comfortable beds
Cons:
Noise disturbances
Inconsistent food quality
Parking challenges

Categories

Cleanliness
8.89
Many reviews praised the cleanliness and comfort of the rooms.
Service
9.36
Multiple reviews highlighted friendly and professional staff.
Location
9.4
Positive mentions of central location and accessibility.
Room Quality
8.85
Rooms were described as comfortable, but some faced noise issues.
Amenities
8.88
Standard amenities for this hotel tier.
Value for Money
8.84
Good value was mentioned, particularly for the location.
Food and Beverage
8.39
Food received mixed reviews; some mentioned great options, but others noted quality issues.
Overall Experience
9.36
Overall very positive with specific highlights on atmosphere and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:36

Property Description

Charming Grade II-Listed Pub nestled in the heart of Dorking, The White Horse offers a unique blend of history and modern comfort.

Award-Winning Dining Experience: Indulge in a fresh and seasonal menu in atmospheric dining areas, or unwind in the cosy oak beamed bar by the fireplace.

Family and Pet-Friendly Accommodation: With 56 characterful bedrooms, this hotel caters to families and even welcomes furry friends, ensuring a comfortable stay for all.

Experience the allure of Dorking and the convenience of its surroundings at The White Horse. Book now for an unforgettable stay!

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the credit card used to book must be presented on arrival.

Dogs can be accommodated at the property for additional fees as follows:
Dogs that are 25 kg and below, £15 per dog per stay.
Dogs that are over 25 kg, £20 per dog per stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1067 reviews
Cleanliness: 8.89
Service: 9.36
Location: 9.4
Room Quality: 8.85
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 8.39
Overall Experience: 9.36
M
Mike • couple • gb
10
10/10
Pros:

Everything

2026-07-18 • via Nuitee
C
CATHERINE • extended_group • fr
8
2026-07-17 • via Nuitee
P
Pernille • couple • dk
8
mixed feelings, but overall the white horse is a great english inn.
Pros:

most staff were exceptionally friendly and helpful. beds were ok
overall, the experience was quite good.

Cons:

front desk clerk was inflexible when we requested help checking in. beds were comfortable but i woke up drenched in sweat each morning. AC not good enough.

2026-07-13 • via Nuitee
H
Henrik • couple • se
8
Mycket trevligt hotell
Pros:

Mycket god restaurang och trevlig personal

Cons:

Hade gärna sett en hiss

2026-07-12 • via Nuitee
E
Elin • family_with_children • gb
10
Excellent value in a high-quality traditional coaching inn.
Pros:

The staff were very friendly. The room was very clean and the bed very comfortable. The bathing facilities and complimentary items, such as fluffy bathrobes, were lovely. The room was well stocked with tea and coffee making facilities. The location is excellent for visitors to Dorking and the surrounding area. The bar and dining areas were roomy and cool, and the drinks selection excellent, including non-alcoholic drinks. Breakfast was excellent, both in quality and choice.

Cons:

Nothing

2026-07-12 • via Nuitee
T
Tracey • couple • za
8
2026-07-11 • via Nuitee
H
helen • solo_traveller • gb
9
Pros:

Welcoming from start to end of stay. Beautiful old coaching Lodge. Great staff, lovely rooms yummy food

2026-07-11 • via Nuitee
J
John • solo_traveller • gb
8
Pros:

Ok

Cons:

No chair in bedroom

2026-07-09 • via Nuitee
S
Sita • couple • it
9
Personale molto gentile,rispettoso e collaborativo ma soprattutto sorridente
Pros:

Le camere al secondo piano con camino che davano sul giardino con bellissimi roseti

Cons:

Le camere che davano sul parcheggio

2026-07-06 • via Nuitee
R
Ruth • extended_group • gb
9
2026-07-05 • via Nuitee
J
John • solo_traveller • gb
10
2026-07-02 • via Nuitee
C
Corey • extended_group • au
9
Great spacious rooms and friendly staff
Pros:

Fantastic spacious rooms. Our booking was made after a last minute flight cancellation at Gatwick. Staff were friendly and helpful.

Cons:

Nothing

2026-06-29 • via Nuitee
K
Kirsty • couple • gb
1
2026-06-29 • via Nuitee
S
Shawn • couple • gb
10
2026-06-29 • via Nuitee
S
SDK1956 • couple • de
8
Pros:

Unkomplizierte schnelle Buchung der letzten 2 Zimmer nachdem wir das ursprünglich
gebuchte Hotel wegen extrem dreckiger Zimmer verlassen hatten.
Gemütlicher alter Pub auf neustem Standard mit liebevoller Einrichtung und sehr gutem
und freundlichem Service. Sehr gutes Frühstück mit großer Auswahl „am Tisch“.
Mal kein Buffet, sehr angenehm.

2026-06-28 • via Nuitee
A
Anna • couple • gb
10
2026-06-27 • via Nuitee
S
Susanne • extended_group • nl
10
2026-06-27 • via Nuitee
C
Claire • solo_traveller • nz
10
Absolutely lovely; I will return :)
Pros:

Personal touch - handwritten welcome note on arrival

2026-06-27 • via Nuitee
P
paul • couple • gb
10
Pros:

Love the rooms and staff were great

2026-06-25 • via Nuitee
N
Nigel • solo_traveller • gb
8
Lovely pub, tho best to eat elsewhere.
Pros:

Dog friendly with a nice outdoor area for a drink

Cons:

I wasn't a fan of the breakfast or some of the waiting staff.
A rabbit Warren to get to the room and some silly parking to deal with

2026-06-25 • via Nuitee