The White Horse - A Heartwood Inn

Hotels
9 (944 reviews)
High Street , Dorking , gb

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
Luggage storage
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Comfortable beds
Cons:
Noise disturbances
Inconsistent food quality
Parking challenges

Categories

Cleanliness
8.89
Many reviews praised the cleanliness and comfort of the rooms.
Service
9.36
Multiple reviews highlighted friendly and professional staff.
Location
9.4
Positive mentions of central location and accessibility.
Room Quality
8.85
Rooms were described as comfortable, but some faced noise issues.
Amenities
8.88
Standard amenities for this hotel tier.
Value for Money
8.84
Good value was mentioned, particularly for the location.
Food and Beverage
8.39
Food received mixed reviews; some mentioned great options, but others noted quality issues.
Overall Experience
9.36
Overall very positive with specific highlights on atmosphere and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:36

Property Description

Charming Grade II-Listed Pub nestled in the heart of Dorking, The White Horse offers a unique blend of history and modern comfort.

Award-Winning Dining Experience: Indulge in a fresh and seasonal menu in atmospheric dining areas, or unwind in the cosy oak beamed bar by the fireplace.

Family and Pet-Friendly Accommodation: With 56 characterful bedrooms, this hotel caters to families and even welcomes furry friends, ensuring a comfortable stay for all.

Experience the allure of Dorking and the convenience of its surroundings at The White Horse. Book now for an unforgettable stay!

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the credit card used to book must be presented on arrival.

Dogs can be accommodated at the property for additional fees as follows:
Dogs that are 25 kg and below, £15 per dog per stay.
Dogs that are over 25 kg, £20 per dog per stay.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 944 reviews
Cleanliness: 8.89
Service: 9.36
Location: 9.4
Room Quality: 8.85
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 8.39
Overall Experience: 9.36
S
Seonaid couple gb
10
2026-02-14 via Nuitee
R
Rodney couple gb
10
Good stopover
Pros:

Restful, well appointed.

Cons:

Nothing

2026-02-14 via Nuitee
A
Alec couple gb
10
Pros:

Staff were lovely, extremely helpful on every occasion, restaurant service, bar service, reception, all execeptional. I had some specific requests before going and they were more than happy to help.

2026-02-12 via Nuitee
B
Berger couple de
10
2026-02-09 via Nuitee
J
Jenny couple gb
10
2026-02-09 via Nuitee
B
Barry couple gb
10
2026-02-09 via Nuitee
C
Charlie couple gb
10
Pros:

Very friendly staff - we got in earlier than 3pm

2026-02-08 via Nuitee
A
Alison couple gb
10
Excellent comfy stay
Pros:

Stayed before and booked again as we enjoyed it so much. Yes it’s a bit more pricey but so worth it. The little sweets and hand written welcome note are a lovely touch. Love the coffee machine in the room too.

Cons:

Nothing

2026-02-08 via Nuitee
R
Rocio couple gb
10
All of the staff were exceptionally helpful and friendly which created a very warm and welcoming environment. The evenin
2026-02-08 via Nuitee
K
Keith couple gb
9
2026-01-31 via Nuitee
J
Jenny couple gb
7
A real shame about the layout of our room.
Pros:

Warm welcome.
Nice environment and good first impression when entering the room.
Comfortable bed and good quality bed linen.
Quiet room (number 6)

Cons:

On entering the room “Mind the step” notice was after missing the step.
Health and safety should require the relevant tape highlighting the the step and bringing it to your attention
One side of the bed was right up against the wall. My husband had to wake me up twice to get out the bed to give him access to the loo. We were both deprived of sleep.
When entering the shower it’s very easy to (and I did) burn your naked body against the radiator which is too close
The TV was in the wrong position for the room.

2026-01-31 via Nuitee
W
will couple gb
8
2026-01-28 via Nuitee
C
Chpdan00182 family_with_children gb
9
Another fab stay at the White Horse
Pros:

This is one of our favourites and I think we have been back four times now! We like room 4 as it’s very quiet and away from the bar / restaurant. Excellent breakfast. Love the decor. Great atmosphere in the restaurant in the evening.

Cons:

Can’t think of anything!

2026-01-25 via Nuitee
S
Steve solo_traveller au
9
I will definitely stay there again. Really good.
Pros:

The room for small but so “cute” and comfortable.

Cons:

I was fortunate to get a parking spot and didn’t move my car during my stay. Parking is an issue.

2026-01-22 via Nuitee
A
Angela couple gb
9
2026-01-22 via Nuitee
G
GEMMA couple gb
10
Amazing and would ;love to come again!
Pros:

Beautiful room, lovely coffee and fancies, great detail of personally handwritten welcome note and drinks to celebrate our anniversary.

2026-01-22 via Nuitee
D
david couple gb
7
Good ambience but cold bedrooms.
Pros:

Overall ambience and location was good.
Breakfast was fine but portions were not always generous.It was tasty though.

Cons:

Although it was cold outside the bedrooms and access corridors were not heated.We experienced the same issue when we stayed last November.
You can get a portable electric heater if you specifically ask for one.Not 4star rating in that regard.

2026-01-20 via Nuitee
S
Shannon solo_traveller gb
9
Pleasant stay and convenient location.
Pros:

Room cleanliness, decor, comfort and complimentary treats.

Cons:

Free parking os advertised but the car park was very small and full when I arrived.

2026-01-20 via Nuitee
D
David solo_traveller au
10
It was pity I wasn't able to stay a little longer.
Pros:

Very comfortable stay. Quick check in by friendly staff who provided me with all the information I needed to know to enjoy a pleasant stay there. My room was second to none and breakfast was delicious.

2026-01-19 via Nuitee
D
David couple gb
8
2026-01-19 via Nuitee