The White Horse - A Heartwood Inn

Hotels
9 (954 reviews)
High Street , Dorking , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
Luggage storage
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Comfortable beds
Cons:
Noise disturbances
Inconsistent food quality
Parking challenges

Categories

Cleanliness
8.89
Many reviews praised the cleanliness and comfort of the rooms.
Service
9.36
Multiple reviews highlighted friendly and professional staff.
Location
9.4
Positive mentions of central location and accessibility.
Room Quality
8.85
Rooms were described as comfortable, but some faced noise issues.
Amenities
8.88
Standard amenities for this hotel tier.
Value for Money
8.84
Good value was mentioned, particularly for the location.
Food and Beverage
8.39
Food received mixed reviews; some mentioned great options, but others noted quality issues.
Overall Experience
9.36
Overall very positive with specific highlights on atmosphere and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:36

Property Description

Charming Grade II-Listed Pub nestled in the heart of Dorking, The White Horse offers a unique blend of history and modern comfort.

Award-Winning Dining Experience: Indulge in a fresh and seasonal menu in atmospheric dining areas, or unwind in the cosy oak beamed bar by the fireplace.

Family and Pet-Friendly Accommodation: With 56 characterful bedrooms, this hotel caters to families and even welcomes furry friends, ensuring a comfortable stay for all.

Experience the allure of Dorking and the convenience of its surroundings at The White Horse. Book now for an unforgettable stay!

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the credit card used to book must be presented on arrival.

Dogs can be accommodated at the property for additional fees as follows:
Dogs that are 25 kg and below, £15 per dog per stay.
Dogs that are over 25 kg, £20 per dog per stay.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 954 reviews
Cleanliness: 8.89
Service: 9.36
Location: 9.4
Room Quality: 8.85
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 8.39
Overall Experience: 9.36
C
carter • extended_group • gb
7
2026-04-15 • via Nuitee
A
Aude-Emmanuelle • family_with_children • ch
10
Magnifique endroit cosy pour faire étape avec un restaurant délicieux !
Pros:

Le confort des lits, la salle de bain confortable, la nourriture excellente du restaurant, l’amabilité du personnel !

Cons:

Peu de places de parking sur place.

2026-04-14 • via Nuitee
D
dc28 • Solo travel
10
Another great stay.
Pros:

Absolutely love this hotel. This was my second time staying there. I had my wife with me last time.
The bedrooms are beautifully decorated and the sweet treats you get in your room are a lovely touch. My room this time was at the back of the hotel and was lovely and quiet.
The staff were all very helpful. The hotel in general has a cosy feel, like you could just spend the day there relaxing with friends and having a few drinks.
I had a lovely dinner and they catered for my allergy without a problem. Breakfast was also very tasty.
The town has plenty of shops and the local countryside is absolutely beautiful. Hoping to bring the whole family back on holidays at some stage.
Both times I've stayed there, I've been on a trip from Ireland to support Dorking Wanderers. It's only a twenty five minute train journey from Gatwick. Looking forward to my next visit in August.

2026-04-10 • via Tripadvisor
A
Anna • couple • gb
10
A lovely, comfortable stay - would recommend!
Pros:

Lovely atmosphere, cozy rooms and friendly staff. Great being right above the pub / restaurant

2026-04-10 • via Nuitee
R
Robertson • solo_traveller • au
10
Pros:

Everything- from the quirky room to the meal.
Little, thoughtful touches in the room.

2026-04-08 • via Nuitee
L
Leontia • couple • gb
9
Cute and cosy
Pros:

The hotel and pub were absolutely adorable. The room had such beautiful decor and was clean and comfortable. The bathtub worked perfectly and we were supplied with bathrobes and slippers which was a nice touch. The pub was also in keeping with the lovely decor and had really fun live music on the Friday night we were there. The staff was wonderful and accommodating and even helped us order a taxi to the nearby vineyard within minutes.

Cons:

Can’t find anything negative to say about the property. It’s an absolute gem in an otherwise quite drab town

2026-04-08 • via Nuitee
דנה • couple • il
9
Great Inn and comfy rooms
Pros:

Location was great, bus stop right outside and train stations 15 min walking.
Staff very friendly and welcoming.
Room was spacious and clean, and the bed was very comfortable!

Cons:

Not enough natural light in the room

2026-04-07 • via Nuitee
C
Clarissa • couple • gb
10
Gorgeous rooms and brilliant staff!
Pros:

The room was gorgeous! The staff were excellent and so friendly. Location was ideal.

Cons:

Nothing!

2026-04-07 • via Nuitee
A
Amanda • couple • gb
9
lovely welcoming accommodation with excellent facilities, a good shower and a comfortable bed.
Pros:

Small touches for a weary traveller were lovely. The radio on and lamps in a warmed room with a hand written note of welcome was special. The decor is exceptional and perfect for a small traditional room.

Cons:

not much to complain about at all. Just a noisy extractor fan which could perhaps be upgraded?

2026-04-05 • via Nuitee
P
Penny • couple • gb
9
PERFECTLY GOOD
Pros:

ROOM GOOD, DIDN'T HAVE BREAKFAST, BED COMFORTABLE.
HOTEL IN GOOD CENTRAL SITUATION

Cons:

NOTHING

2026-04-03 • via Nuitee
P
Philippa • solo_traveller • gb
10
I will definitely be back
Pros:

I stay here many times a year it is comfortable and friendly

Cons:

Not a complaint but they did run out of most wines while I was there

2026-04-02 • via Nuitee
Y
Yaaqov • solo_traveller • il
9
2026-03-28 • via Nuitee
J
jacob • couple • gb
10
2026-03-26 • via Nuitee
S
Sargent • solo_traveller • gb
6
2026-03-25 • via Nuitee
L
Lesley • solo_traveller • gb
8
2026-03-24 • via Nuitee
M
Mariam • solo_traveller • gb
10
Pros:

Really great experience. Everyone was really friendly and helpful, the room was gorgeous and clean. I stayed there with my dog and everyone was very friendly and the room and hotel facilities were dog friendly.

2026-03-22 • via Nuitee
J
julie • solo_traveller • gb
10
Pros:

Amazing everything! Decor, food, comfort, staff. 5 stars

2026-03-22 • via Nuitee
J
Jacqueline • couple • nz
10
Excellent value for money Meghan one of the waitresses went above and beyond to help
Pros:

The cleanliness and quality of the room

Cons:

The old world feel with modern ammenities

2026-03-21 • via Nuitee
H
Hamish • couple • au
10
Wonderful place to recover from long flight and acclimatise to UK
Pros:

Cosy comfortable room. Central location, excellent bar and dining rooms

Cons:

Nothing. It was perfect for us.

2026-03-21 • via Nuitee
S
Susan • couple • gb
9
2026-03-19 • via Nuitee