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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Heating
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Terrace
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Family rooms
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Pets allowed
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Luggage storage
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Cycling
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Bar
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Golf course
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Facilities for disabled guests
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Non-smoking throughout
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Private parking
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Sun terrace
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Accessible parking
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Toilet with grab rails
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Lower bathroom sink
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Higher level toilet
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Emergency cord in bathroom
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Outdoor furniture
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Wine/champagne
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Pet bowls
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Pet basket
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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24-hour security
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Key card access
Review Highlights
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Property Description
Charming Grade II-Listed Pub nestled in the heart of Dorking, The White Horse offers a unique blend of history and modern comfort.
Award-Winning Dining Experience: Indulge in a fresh and seasonal menu in atmospheric dining areas, or unwind in the cosy oak beamed bar by the fireplace.
Family and Pet-Friendly Accommodation: With 56 characterful bedrooms, this hotel caters to families and even welcomes furry friends, ensuring a comfortable stay for all.
Experience the allure of Dorking and the convenience of its surroundings at The White Horse. Book now for an unforgettable stay!
Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).
Please note that the credit card used to book must be presented on arrival.
Dogs can be accommodated at the property for additional fees as follows:
Dogs that are 25 kg and below, £15 per dog per stay.
Dogs that are over 25 kg, £20 per dog per stay.
A deposit may be required at the property.
Location
Guest Reviews
Beautifully decorated , spotlessly clean . Perfect location . Very welcoming and full of character
Nothing
Professional staff.
Decorated in keeping with the building’s age & history.
Food was great! Evening meal & breakfast.
Had to park in Public Car Park. Only a few spaces at the Inn itself. I appreciate that the age of the Inn & surrounding properties make parking difficult.
The food was great
There was a lot of small issues with the room which added up. Missing wardrobe handle, flickering lamp lights, only an overhead light in the bathroom, the shower head so far out into the shower that water spilled all over the floor. Having stayed in other heartwood inns this one was a bit disappointing.
Very central to the town. Team are attentive. Food is good. Have installed portal AC units to manage the hot summer. This work well in my room. Order at the table for breakfast which is much nicer than buffet style
The check in process now asks you to self complete via a guest tablet. A little slow if people are not techy or cant see well
The comfortable, yet quirky room. The nice little personal welcoming note and the delicious petits fours on the bedside table. Although we booked "room only", we were able to book in for dinner on both evenings. The food was delicious from a varied menu. We also had a good breakfast from a varied menu on our second morning. The staff were friendly, helpful and efficient.
In our eighties, stairs are a bit daunting. The car park is quite small and we just managed to find parking spaces.
Been a few times now,, my choice to stay at when down Dorking
All the staff were brilliant
Aircon unit in bedroom noisy, and pipe going out the window. Parking not great.
Central welcoming helpful staff
Cosy room , nice touches with nibbles .Lovely shower and comfy bed
Limited parking
We stayed one night in this grade 2 listed hotel as we were attending a wedding
Very nice hotel with parking at the rear on a first come first serve basis - there is insufficient spaces available if the hotel is fully booked
We enjoyed a good breakfast in the morning, found the room very comfortable - we only had a shower in our room with no bath
There was a mobile air conditioning in the room which you need to turn off at night as this machine was very noisy
For a short stay we would recommend this hotel located on the main high street
The staff were very helpful from reception to the bar and restaurant
We are in the area for business and me and my business partner walked in for refreshments to be greeted by this horrible ill managed lady at the bar. We only went to pay with cash to be told in a way that half the staff looked. IT CARD ONLY OK, well I said we have only got cash. She said sorry leave, the other customers looked at her and we where in shock. Im sorry but this lady needs help and to talk down to a customer That way is wrong, im fuming. My family and friends who are local will never use this place again, a sign at the entrance and a polite person would of just been great, but her, I hope you loose your job.
We stayed for five nights as a family, booking four rooms in total. The three Snug rooms were very good and our adult children were generally pleased with the rooms themselves. The hotel is an attractive property with a nice atmosphere and good communal areas. When we eventually raised our concerns with senior management on our fourth night, they listened, apologised sincerely and offered us a complimentary round of drinks, which was appreciated.
Unfortunately, the service was very inconsistent and at times surprisingly rude. On our first day we found the bar staff quite unfriendly, and experienced similar behaviour from restaurant staff the following day. One example was simply asking for a coffee and being told this wasn’t possible unless we were eating in the restaurant.
Housekeeping was also disappointing. My wife specifically asked for our room to be cleaned, yet bins were left, and tea, milk and water were not replenished. After she complained, someone came to the room and left just two tea bags. Our daughter experienced similar issues with her room.
We had booked a Comfy room for ourselves, but it didn’t really feel noticeably larger or more comfortable than some of the less expensive Snug rooms. The portable air conditioning was extremely noisy and, more importantly, struggled to cool the room properly at night. The Snug rooms also had portable units, although otherwise we thought those rooms were excellent.
For a five-night stay involving four rooms, we expected a considerably better and more welcoming level of service. Things improved after we spoke to senior management on the fourth night, but ideally guests shouldn’t have to make a formal complaint before receiving friendly and attentive service.
The location, the room and the food at the pub.
It was all great, but the service during breakfast and dinner was a bit slow.
Uncomfortably soft mattress and pillows.
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