Holiday Inn London - Gatwick Airport by IHG

Hotels
Holiday Inn Hotels & Resorts
Povey Cross Road, Horley , Horley , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Handy for airport
Friendly staff
Great breakfast
Convenient location
Cons:
Cleanliness issues
Small room size
Expensive shuttle service

Categories

Cleanliness
6.7
Some reviews indicate issues with cleanliness, mentioning revolting stains.
Service
8.7
Many reviews praised the friendly and helpful staff.
Location
8.7
The hotel is conveniently located near the airport.
Room Quality
7.7
Mixed reviews; some mentioned spacious, clean rooms while others found them too small.
Amenities
8.7
Good amenities, including a breakfast buffet and shuttle service.
Value for Money
8.2
Generally seen as good value, though some noted issues with room features.
Food and Beverage
8.7
Positive remarks on the breakfast and the free meals for kids.
Overall Experience
8.2
Overall a decent experience, but some significant issues with cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:21

Property Description

Convenient Location Next to Gatwick Airport
This Holiday Inn provides 24-hour airport transfers, on-site parking, meeting facilities, and modern rooms with satellite TV. Wi-Fi is accessible throughout.

Comfortable and Well-Equipped Rooms
Each room features a private bathroom, 32-inch flat-screen TV with satellite channels, video games, and pay-per-view movies. Additionally, enjoy a work desk, air conditioning, and tea/coffee facilities.

Dining and Relaxation Options
Indulge in breakfast buffets, burgers, and curries at Open Lobby, where kids under 13 eat for free. Unwind at the vibrant Hub Bar with a drink and catch sports on TV.

Experience convenience and comfort at our hotel by Gatwick Airport. Book your stay now for a memorable and stress-free visit.

Important information:

Only assistance dogs accepted. Children under 13 eat free when dining with a paying adult (1 child per adult). Pre Booking is necessary for long-stay parking. The Hoppa airport shuttle service runs 24 hours a day; every 20 minutes. There is a surcharge for this service payable directly to the bus driver.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGW

Location

Guest Reviews

Cleanliness: 6.7
Service: 8.7
Location: 8.7
Room Quality: 7.7
Amenities: 8.7
Value for Money: 8.2
Food and Beverage: 8.7
Overall Experience: 8.2
I
Itsmedlb1974 Family
10
Thank you Danny 🫶🏾
Pros:

🌴 What a great start to our holiday! ✈️🚢

We decided to stay at the Holiday Inn before heading off on our cruise, and what a great decision it was!

From the moment we arrived, the customer service was brilliant. The amazing Danny was on hand to help us check in, including helping us with the electric car. He was so approachable, friendly and genuinely helpful — always with a smile! 😊

Thank you, Danny! 👏 You really helped get our holiday off to a fantastic start.

The hotel itself is clean, comfortable and the room is perfect for the four of us. Fantastic hotel with electric vehicle charging points, which was a massive bonus for us. 🔋⚡️

And the location couldn’t be better — Gatwick Airport is literally a stone’s throw away!

A great place to start our holiday, and we’d definitely stay here again. ⭐️⭐️⭐️⭐️⭐️

Now… let The cruise begin! 🛳️🌞🍹

2026-08-08 via Tripadvisor
B
Barry solo_traveller gb
7
Pros:

Food was good 👍🏻 main bed was comfy

Cons:

Sofa bed had lumps in so our daughter had to sleep in our bed, looked like makeup stains on the sheet and pillow

2026-08-08 via Nuitee
G
Gabriele solo_traveller gb
8
2026-08-08 via Nuitee
E
Edward family_with_children gb
3
Nice hotel, terrible and expensive food, annoying post stay
Pros:

I liked the place itself. Shower and beds were great.

The food downstairs was woeful, but served by lovely people.

But the constant harassment via every method possible (Booking.com, Email and Texts) is beyond irritating. I’m on holiday….thats why I stayed with you….what makes you think I want to drop everything to help YOU sell YOUR hotel to other people when I’m trying to relax.

Cons:

The harassment post stay for a review. A review is a privelege, not a right that you’re entitled to. Stop acting like paying customers owe you something.

2026-08-07 via Nuitee
A
Alan Yoshef solo_traveller mx
9
Pros:

Cerca del aeropuerto

Cons:

Un poco caro para una sola noche

2026-08-07 via Nuitee
A
Ahmad family_with_children gb
10
2026-08-07 via Nuitee
N
noella family_with_children fr
8
Pratique et efficace pour accéder à l’aéroport.
Pros:

La proximité avec l’aéroport.

Cons:

La navette pour aller à l’aéroport est bien pratique.
Le restaurant n’était pas terrible.
Par contre on a apprécié le libre service et la gratuité pour les repas des enfants.

2026-08-07 via Nuitee
A
Akosua solo_traveller gb
8
Pros:

The staff were very helpful

Cons:

Nothing

2026-08-07 via Nuitee
J
Jason solo_traveller gb
7
Pros:

Staff & facilities, location & price

Cons:

Family room not big enough or catered for, with 4. It was set up for 3 people, 2 adults and one child. 3 sets of towels etc. The sofa bed was a single bed, not fit for 2 people.
Suggest bunk beds or at least a double bed size.

2026-08-07 via Nuitee
L
Lauren family_with_children gb
9
Pros:

Robert the lovely guy in the restaurant was brilliant, he made our stay! Check in and check out was easy, no issues, Gatwick hoppa was also easy.

Cons:

Noisy kids in the room next door! Not the hotels fault unless the walls are really thin!

2026-08-06 via Nuitee
J
Jaroslaw couple gb
10
2026-08-06 via Nuitee
T
Thomas family_with_children no
8
2026-08-06 via Nuitee
M
ManuSa solo_traveller gb
9
2026-08-06 via Nuitee
S
Stela family_with_children gb
1
Uncomfortable
Pros:

10minutes by a taxi

Cons:

We only select to stay at this property because I could book a cot for my 18 months baby. When we arrived there’s no cot even after they confirmed. I had to go to the reception and ask for one cot . They left in our room but didn’t bored to even put something on the top to make comfortable. The cot was very had that we didn’t put our baby there. So we didn’t sleep well and something that supposed to make the start of our holiday relax it’s was more stressful

2026-08-06 via Nuitee
M
Mark6050 couple au
7
Gatwick overnighter
Pros:

Location (once we found it 😐)

Cons:

Maybe it was just us, but zero indications from the baggage area as to where to go to find the hotel.

2026-08-06 via Nuitee
E
Emily couple gb
8
Very comfortable
Pros:

Location for the purpose of my stay

Cons:

Bar prices

2026-08-06 via Nuitee
J
Jennifer solo_traveller gb
10
2026-08-05 via Nuitee
P
Paul family_with_children gb
10
2026-08-05 via Nuitee
E
Emily solo_traveller gb
10
2026-08-05 via Nuitee
A
Asma family_with_children dk
9
2026-08-05 via Nuitee