Holiday Inn London - Gatwick Airport by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.2 (7905 reviews)
Povey Cross Road, Horley , Horley , gb

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Children allowed

Facilities

Meeting rooms
Express check-out
Electric car charging station
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Handy for airport
Friendly staff
Great breakfast
Convenient location
Cons:
Cleanliness issues
Small room size
Expensive shuttle service

Categories

Cleanliness
6.7
Some reviews indicate issues with cleanliness, mentioning revolting stains.
Service
8.7
Many reviews praised the friendly and helpful staff.
Location
8.7
The hotel is conveniently located near the airport.
Room Quality
7.7
Mixed reviews; some mentioned spacious, clean rooms while others found them too small.
Amenities
8.7
Good amenities, including a breakfast buffet and shuttle service.
Value for Money
8.2
Generally seen as good value, though some noted issues with room features.
Food and Beverage
8.7
Positive remarks on the breakfast and the free meals for kids.
Overall Experience
8.2
Overall a decent experience, but some significant issues with cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:21

Property Description

Conveniently located just 10 minutes from Gatwick Airport, Holiday Inn London Gatwick Airport is your ideal base for both business and leisure.

Effortless Travel
Enjoy 24-hour airport transfers for a small surcharge, and take advantage of our secure onsite car parking and park and fly packages, making your journey smoother than ever.

Stylish Accommodations
Our contemporary rooms are designed for comfort, featuring private bathrooms, 55-inch flat-screen TVs with Chromecast, air conditioning, and complimentary Wi-Fi. Whether travelling for business or leisure, we ensure a restful stay.

Delicious Dining Options
Start your day right with our breakfast buffet, or relax at the Hub Bar with live sports. With our family-friendly Open Lobby, kids under 13 eat free, making us the perfect choice for family getaways.

Combine comfort, convenience, and exceptional service at Holiday Inn London Gatwick Airport—book your stay today!

Important information:

Only assistance dogs accepted. Children under 13 eat free when dining with a paying adult (1 child per adult). Pre Booking is necessary for long-stay parking. The Hoppa airport shuttle service runs 24 hours a day; every 20 minutes. There is a surcharge for this service payable directly to the bus driver.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 20 per day.

Location

Guest Reviews

8.2
Based on 7905 reviews
Cleanliness: 6.7
Service: 8.7
Location: 8.7
Room Quality: 7.7
Amenities: 8.7
Value for Money: 8.2
Food and Beverage: 8.7
Overall Experience: 8.2
M
Maps63953475888 • Family • Waterlooville, Hampshire, England
6
Pleasant stay, awful food!
Pros:

I have stayed at many Holiday Inn hotels over the years for both business and leisure, and while the hotel itself and the room met the standard I would expect, the food at Holiday Inn Gatwick was extremely disappointing.

The evening meal was one of the worst hotel meals I have experienced. It was dry, overcooked, and lacked any flavour. Unfortunately, breakfast was no better. The food appeared to be heavily reliant on deep-fried items, leaving everything greasy, unappetising, and difficult to enjoy. The overall quality was far below what I would expect from a hotel of this standard, especially considering the prices being charged.

While the accommodation was comfortable and the staff were pleasant, the dining experience was a major let-down and significantly impacted my stay. I would consider staying here again because of the hotel’s convenient location and decent rooms, but I would strongly recommend eating elsewhere and avoiding the restaurant altogether.

2026-06-06 • via Tripadvisor
S
sebastiansI3200BD • Family
8
Gets the job done without being too expensive
Pros:

We had a decent overnight stay before a flight. The room was clean but the A/C was broken and stuck on 19 degrees, making for a rather chilly night as we couldn't get the room warmer than what it was.

The food was nice (slightly on the expensive side but that's airport hotels for you) and the service from Robert was top notch. Very helpful and great with the little one.

The locations is convenient with regular busses to the terminal. Not too noisy.

2026-06-06 • via Tripadvisor
J
John • solo_traveller • gb
10
2026-06-06 • via Nuitee
C
Chris • extended_group • gb
9
2026-06-06 • via Nuitee
R
Rory • family_with_children • gb
10
2026-06-06 • via Nuitee
C
catriona • couple • au
8
2026-06-06 • via Nuitee
D
Denys • family_with_children • ca
8
2026-06-06 • via Nuitee
R
rob • solo_traveller • gb
3
Disappointed not recommended
Pros:

Breakfast inc staff on duty

Cons:

Rubbish ac in bedroom. Poor quality in room coffee, zero welcome.

2026-06-06 • via Nuitee
F
Franklin • couple • us
7
Staff not happy to be working. Food was ok but staff did not know the menu.
Pros:

Near the airport.

Cons:

They had no water for the rooms.

2026-06-06 • via Nuitee
J
Jo • extended_group • gb
8
2026-06-06 • via Nuitee
B
Bear • solo_traveller • gb
7
Pros:

Breakfast and staff

Cons:

Rooms ok but so many wasn't tp the usual standard

2026-06-06 • via Nuitee
B
barbara • couple • gb
9
Good overnight stay before flying.
Pros:

Nice room , very quiet

2026-06-06 • via Nuitee
S
Susan • couple • ca
7
Bathrooms not up to par and very few gf options in the restaurant. Great staff.
Pros:

It was comfortable and clean. The staff were friendly and professional.

Cons:

The toilets in the rooms were far too low. I wrenched my back sitting on it for the first time as I had a broken arm and didn’t expect it to be that low. The bathtub shower was very difficult to get into as the door was not working. It was impossible and dangerous with a broken arm. The food in the restaurant was good but there was very little in terms of gluten-free options.

2026-06-05 • via Nuitee
2
250reubenn • Family • London, England
10
Great stay
Pros:

Great stat
Convenient lactation 10 minutes from airport and the hoops transfer bus was in time and took 10 minutes
Restaurant was great and Vida looked after our every need , age was great
Food was great but expensive
Drinks were good but expensive as airport prices go

But for convenience would recommend a stay

2026-06-04 • via Tripadvisor
C
Ciprian • couple • gb
9
2026-06-04 • via Nuitee
B
Brian • extended_group • gb
9
very convenient way to begin a holiday.
Pros:

Very good for Gatwick airport

Cons:

prices could be lower

2026-06-04 • via Nuitee
G
gracehilsum • Family
10
Fabulous Overnight Stay
Pros:

Fabulous overnight trip, could not fault it. Meal was really good and 'Vida' who served us was very efficient and personable. Would 100% recommend.

2026-06-03 • via Tripadvisor
E
E4884ZUgeoffg • Family
10
Great start to our holidays
Pros:

One night stay with 8days parking very easy to check in very pleasant staff good choice off food in the restaurant excellent service from Gail in the restaurant and the Chef on the day Roland who on learning it was our anniversary produced a little treat for myself and wife , shuttle bus every 20 mins to and from Gatwick Airport, will definitely use again

2026-06-03 • via Tripadvisor
T
theresadG4320LQ • Business
10
Rena
Pros:

Rena is the most amazing lady she has outstanding customer service I stay a lot for work in hotels rena is by far the best thank you

2026-06-03 • via Tripadvisor
E
exbiztraveller • Couples
4
Don’t think of going.
Pros:

Sadly a “never go again” experience. A glum welcome, reception unaware of our booking choice despite e mail confirmation, no smiles or apology. Room stuffy with no effective a/c, over thick duvet, an uncomfortable night. Unable to purchase any snacks. Low quality in room coffee and insufficient milk. Lots of early noise from other guests. Breakfast service was good, friendly and welcoming. Hotel hard to access except by expensive shuttle bus or car. Don’t even think about going.

2026-06-03 • via Tripadvisor