Holiday Inn London - Gatwick Airport by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.2 (7399 reviews)
Povey Cross Road, Horley , Horley , gb

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Children allowed

Facilities

Meeting rooms
Express check-out
Electric car charging station
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Handy for airport
Friendly staff
Great breakfast
Convenient location
Cons:
Cleanliness issues
Small room size
Expensive shuttle service

Categories

Cleanliness
6.7
Some reviews indicate issues with cleanliness, mentioning revolting stains.
Service
8.7
Many reviews praised the friendly and helpful staff.
Location
8.7
The hotel is conveniently located near the airport.
Room Quality
7.7
Mixed reviews; some mentioned spacious, clean rooms while others found them too small.
Amenities
8.7
Good amenities, including a breakfast buffet and shuttle service.
Value for Money
8.2
Generally seen as good value, though some noted issues with room features.
Food and Beverage
8.7
Positive remarks on the breakfast and the free meals for kids.
Overall Experience
8.2
Overall a decent experience, but some significant issues with cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:21

Property Description

Conveniently located just 10 minutes from Gatwick Airport, Holiday Inn London Gatwick Airport is your ideal base for both business and leisure.

Effortless Travel
Enjoy 24-hour airport transfers for a small surcharge, and take advantage of our secure onsite car parking and park and fly packages, making your journey smoother than ever.

Stylish Accommodations
Our contemporary rooms are designed for comfort, featuring private bathrooms, 55-inch flat-screen TVs with Chromecast, air conditioning, and complimentary Wi-Fi. Whether travelling for business or leisure, we ensure a restful stay.

Delicious Dining Options
Start your day right with our breakfast buffet, or relax at the Hub Bar with live sports. With our family-friendly Open Lobby, kids under 13 eat free, making us the perfect choice for family getaways.

Combine comfort, convenience, and exceptional service at Holiday Inn London Gatwick Airport—book your stay today!

Important information:

Only assistance dogs accepted. Children under 13 eat free when dining with a paying adult (1 child per adult). Pre Booking is necessary for long-stay parking. The Hoppa airport shuttle service runs 24 hours a day; every 20 minutes. There is a surcharge for this service payable directly to the bus driver.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 20 per day.

Location

Guest Reviews

8.2
Based on 7399 reviews
Cleanliness: 6.7
Service: 8.7
Location: 8.7
Room Quality: 7.7
Amenities: 8.7
Value for Money: 8.2
Food and Beverage: 8.7
Overall Experience: 8.2
S
Sarah • couple • gb
8
2026-03-28 • via Nuitee
R
Rocio • family_with_children • es
8
Pros:

Cerca del aeropuerto, limpio y cómodo.

2026-03-28 • via Nuitee
N
NURIA • family_with_children • es
8
2026-03-27 • via Nuitee
W
Wahaj • family_with_children • ae
10
2026-03-26 • via Nuitee
P
Pau1664 • family_with_children • gb
7
Ok
Pros:

Great gym

Cons:

The menu requires more gluten free options and the portions were small for the price

2026-03-26 • via Nuitee
J
Joe • couple • ie
10
Comfortable and good value for money
Pros:

Everything

Cons:

Nothing

2026-03-25 • via Nuitee
M
Mark • family_with_children • gb
7
I would stay here again
Pros:

Its a good location and the shuttle service to the airport is important to me. The hotel is spotlessly clean. The staff are OK. They are polite and friendly enough. The pizzas are actually very good here.

Cons:

I was ten minutes too early for breakfast as I had a plane to catch. The lady did let me help myself to the buffet breakfast as it was all laid out - but she wasn't too happy that I was early. I wasn't really doing any harm.

2026-03-24 • via Nuitee
N
NORMAN • solo_traveller • gb
7
2026-03-24 • via Nuitee
M
Margaret • couple • gb
8
Not too far from the airport for an overnight stay
Pros:

Excellent price for an overnight stay , on Booking.com Considerably more expensive if booking directly with IHG

Cons:

It can take some time to get to the airport ….. waiting time for the Hoppa bus , calling at the Travelodge to pick up , stopping at the other terminal , quite a long walk from the bus stop into the North terminal . Need to allow at least half an hour , then build in check in time etc

Food …. Quite good though quite expensive …… just what you’d expect at an airport hotel

Decor and rooms…. Spacious . Clean and comfortable

2026-03-23 • via Nuitee
R
Rory • couple • ie
9
2026-03-23 • via Nuitee
L
Lucas • family_with_children • fr
10
2026-03-23 • via Nuitee
S
Shannon • couple • gb
9
Short but very comfortable
Pros:

The staff were kind and very helpful

Cons:

Like all hotels I thought the walls were too thin

2026-03-22 • via Nuitee
V
Vineet • family_with_children • gb
8
2026-03-22 • via Nuitee
C
Cecilia • extended_group • gb
3
“Overall, this was a very disappointing experience, marked by unacceptable room conditions and unpro
Pros:

I raised a concern regarding my recent stay. The room was not cleaned to an acceptable standard there was a wet hand towel left in the bathroom, the toilet had not been flushed, and the bin had not been emptied.
This was very unusual. I have used Holiday Inn for many years, across various cities, for both business and leisure, and I have never had cause to complain before. Although when l rung the reception this was actioned promptly
While I am not particularly concerned about the towel or the bin itself, the overall experience and level of customer service I received was very disappointing. The situation was made worse by the response from the manager, who was unprofessional and stated that I could not report him because he handles complaints.
I do not believe this reflects the standards or values that Holiday Inn would want to represent.
I would appreciate this matter being reviewed and addressed appropriately.

Cons:

While I am not particularly concerned about the towel or the bin itself, the level of customer service I experienced was extremely poor. The staff member involved refused to provide his name, which is concerning in itself. I was also told that even if I made a complaint or called, I would end up speaking to the same individual, as he deals with all complaints.
I found this response very troubling and unprofessional. It made me feel that my concerns would not be taken seriously or handled fairly. This does not reflect the standards I would expect from Holiday Inn.

2026-03-21 • via Nuitee
H
Hawkins • family_with_children • es
3
2026-03-21 • via Nuitee
D
Daiga • family_with_children • lv
9
2026-03-21 • via Nuitee
L
Lisa • family_with_children • ie
8
Pros:

The staff at this hotel where all very friendly.

Cons:

It's about 20 minutes bus drive from the airport.

2026-03-20 • via Nuitee
F
Frances • family_with_children • gb
10
2026-03-20 • via Nuitee
C
CH • family_with_children • nl
7
Pros:

Facility, Staff

Cons:

The isolation is really bad; you can hear the noise of doors closing from other rooms or people talking in the hallway.

2026-03-20 • via Nuitee
S
Suzanne • family_with_children • gb
10
2026-03-19 • via Nuitee