Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Convenience to the airport
Friendly and accommodating staff
Cons:
Some rooms too dark
Dining options expensive for what is offered

Categories

Cleanliness
8.81
Room clean and comfortable, with some minor complaints about amenities.
Service
9.18
Staff were accommodating and friendly, providing excellent customer service.
Location
9.22
Fabulous location with easy access to the airport and nearby restaurants.
Room Quality
8.77
Rooms spacious and equipped with high-quality bedding, though some rooms could be brighter.
Amenities
8.7
Amenities were good, though some reviewers noted missing items like bathrobes.
Value for Money
8.56
Generally considered good value, but some found dining options expensive for the portion size.
Food and Beverage
8.21
Breakfast praised, but some dining experiences were described as lacking atmosphere and value.
Overall Experience
8.98
Overall satisfied with the stay, highly recommending the hotel for its convenience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:04

Property Description

Convenient Airport Access

This 4-star hotel is seamlessly connected to Gatwick Airport's terminals, ensuring a stress-free travel experience for guests. The short, covered walkway to the North Terminal and monorail access to the South Terminal make it a top choice for travelers seeking convenience.

Dining Options Galore

With 3 restaurants and 2 bars on-site, guests at this hotel are spoiled for choice when it comes to dining and unwinding. From sophisticated British-French fusion cuisine at Le Petit Reveur to casual bistro dishes at Vivre Restaurant, there's something to suit every palate.

Comfort and Amenities

The hotel boasts spacious soundproof rooms with satellite TV, ensuring a peaceful stay amidst the airport bustle. Guests can also take advantage of amenities like 24-hour room service, a business center, concierge desk, and convenient parking options for short or long stays.

Ready to elevate your travel experience? Book your stay at this Gatwick Airport gem now.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Children are not allowed on the 8th floor of the building, which is the luxury floor.

Please note that the credit card used to book must be presented on arrival.

A parking package is available upon booking and guarantees a parking space. If a parking package has not been requested in advance, then parking is subject to availability and cannot be guaranteed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs GBP 38 per day.

Location

Guest Reviews

8.8
Based on 20000 reviews
Cleanliness: 8.81
Service: 9.18
Location: 9.22
Room Quality: 8.77
Amenities: 8.7
Value for Money: 8.56
Food and Beverage: 8.21
Overall Experience: 8.98
C
Christine couple nz
10
Great hotel room with a runway view.
Pros:

Perfect location for a flight the next morning.
Loved the runway view.

2026-06-27 via Nuitee
D
Diana solo_traveller gb
10
Staff go above and beyond …
Pros:

Convenience of a covered walkway to the North Terminal.
Excellent amenities for business travellers with suit brush, shoe horn, shoe cloth, full size iron + board. Toiletry amenities.
Staff were brilliant quickly resolving an issue and keeping me calm whilst it was resolved!

Cons:

N/a

2026-06-27 via Nuitee
D
Diana solo_traveller nz
9
Comfy bed before flight
Pros:

Comfy bed, great staff.

Cons:

The fire alarm forcing an evacuation with no explanation and the toaster that shot the toast out onto the floor at breakfast.

2026-06-27 via Nuitee
A
Annette couple gb
10
Sofitel always delivers a fantastic stay
Pros:

Location,staff,room

Cons:

Nothing

2026-06-27 via Nuitee
L
Lindsey family_with_children nz
7
Family room was a great size and layout. Fire drills on Sundays TBC
Pros:

A few steps from the terminal doors and we were in a beautiful hotel.

Cons:

The fire drill. We were sleeping after a long few flights from New Zealand and the alarms started going off. We ended up in a back corridor and then back up stairs and then out another door and waited outside only to be moved along further away and then moved back and then allowed back in. The staff weren’t vocal or visible in the hall ways or outside and people were confused. Not great had there been a real fire. We weren’t told to expect a drill so were very confused and shocked. We were only there 2pm-2am so missed out on breakfast etc so can only rate the room.

2026-06-27 via Nuitee
A
angela solo_traveller gb
9
2026-06-27 via Nuitee
P
Patrick couple mc
9
Excellent
Pros:

Very comfy bed. Good size room. Great location.

Cons:

Queue at Reception. 10 minute wait to check in.

2026-06-27 via Nuitee
J
Jane couple au
8
Excellent stop before a morning flight - worth every cent to avoid the M25 panic and checkin time!
Pros:

Easy to off load bags from car directly to hotel and then return hire care. V friendly helpful curbside staff, off-loading cars efficiently. Room comfy - bed super good and choices to eat at night - good for an airport hotel - even managed a lounge bar feel in foyer

Cons:

A top sheet on the bed would be nice - it would save the extra work of having to take the warm doona out of the cover - especially in the summer!

2026-06-27 via Nuitee
R
Rachel solo_traveller gb
10
Pros:

Even though it was only a 3 hour stay, the staff were friendly and the room was incredibly comfortable

2026-06-27 via Nuitee
T
Tracey couple gb
10
Such a great hotel to start any trip, from food to comfort of rooms! Love this hotelx
Pros:

Location on terminal

Cons:

Nothing

2026-06-27 via Nuitee
P
Paul couple gb
10
2026-06-27 via Nuitee
M
Mario couple gb
8
2026-06-27 via Nuitee
J
Joanne solo_traveller gb
10
Excellent Hotel
Pros:

A great stay, staff very professional and kind. Such a relaxing experience when taking an early flight. Room immaculate.

Cons:

N/a

2026-06-27 via Nuitee
V
Vicky couple gb
8
Pros:

Perfect to stay at for catching an early flight. Rooms very clean and comfortable.

2026-06-27 via Nuitee
J
Jo solo_traveller gb
10
2026-06-27 via Nuitee
S
Su couple gb
9
2026-06-27 via Nuitee
P
Patricia couple gb
9
Only one night, wish we had time for longer
Pros:

Convenience for the Terminal

Cons:

Quality toiletries, plenty of towels and wonderfully comfortable beds

2026-06-27 via Nuitee
I
Iain solo_traveller gb
8
Pros:

Food

Cons:

The signposting to the hotel from the terminal is appalling. It is surprising that anyone ever finds the hotel

2026-06-27 via Nuitee
S
Steven solo_traveller gb
7
Great location to set you up for your holiday.
Pros:

Get this on a good deal and you're laughing. Super location makes it effortless to go from North Terminal.
Reception staff were lovely and it's a really nice atrium and rooms very well appointed if not a little dark. Would absolutely stay here again for convenience..

Cons:

Some of the bar staff were very disinterested and didn't seem to hide it. Which grates when you're commanding 12.5%..
If you're not getting it on a good deal this place is very expensive. It's the location that is key.

2026-06-27 via Nuitee
A
Anne couple gb
10
Pros:

The receptionist was excellent friendly and very pleasant the location was excellent for Gatwick airport.

2026-06-27 via Nuitee