Holiday Inn Norwich, Ipswich Road by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.2 (2307 reviews)
Ipswich Road , Norwich , GB
+44 333 320 9343

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Room quality needs improvement
Breakfast is expensive

Categories

Cleanliness
8.05
Some mentioned areas were noted as needing attention but generally clean.
Service
9.05
Staff were friendly and helpful throughout the stay.
Location
8.55
Good location with easy access to transportation for exploring Norwich.
Room Quality
7.55
Rooms are mentioned as needing sprucing up; some were tired.
Amenities
8.25
Facilities like the pool and gym received positive remarks, though the pool size was a concern.
Value for Money
8.05
Overall good value, though some facilities had issues.
Food and Beverage
7.85
Breakfast was good but mentioned as overpriced, and quality varied.
Overall Experience
8.25
Generally a pleasant stay with a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:23

Property Description

Luxurious Amenities
Holiday Inn Norwich, Ipswich Road offers a range of luxurious amenities including an indoor swimming pool, a wellness and fitness centre, and a garden with a terrace.

Culinary Delights
Indulge in delicious British specialties at the on-site restaurant, enjoy refreshments at the bar, or opt for breakfast in the garden terrace. Packed lunches and in-room breakfast options are also available.

Convenient Location
Located near the River Yare and Marston Marshes, the hotel is just a short drive from Norwich's city centre and the local Train Station. Explore the vibrant city or unwind in the comfort of your well-appointed room.

Book your stay at Holiday Inn Norwich, Ipswich Road for a luxurious and convenient experience.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NWI

Location

Guest Reviews

8.2
Based on 2307 reviews
Cleanliness: 8.05
Service: 9.05
Location: 8.55
Room Quality: 7.55
Amenities: 8.25
Value for Money: 8.05
Food and Beverage: 7.85
Overall Experience: 8.25
D
Davidson • solo_traveller • gb
8
2026-10-24 • via Nuitee
G
Gillian • couple • us
8
the staff make up for several deficiencies
Pros:

Breakfast and staff. Very convenient location for us,

Cons:

The accessible room needed maintenance and was dirty,, The food apart from breakfast was terrible - expensive and all heated from frozen,

2026-10-23 • via Nuitee
M
Murrell • extended_group • gb
10
Comfortable and relaxing stay
Pros:

The room was big and the beds were comfortabl. the food was of a very high standard and I was surprised more people didn't use the restaurant. The satff were very friendly anasd couldn't have been more help when you asked something of them. I knew there was a pool ther but didn't know about the gym, hot tub or steam room which was a very pleasant surprise makingthe saty more enjoyable and relaxing.

Cons:

Nothing it was a tremendous stay. perfectly located for my needs.

2026-10-22 • via Nuitee
A
Aga • family_with_children • gb
8
2026-10-22 • via Nuitee
R
Rosemary • solo_traveller • gb
8
2026-10-20 • via Nuitee
B
Barry • couple • gb
9
Pros:

All round situation and the staff were very good. Good value for money , and we appreciated being able to take our dog with us .

Cons:

Nothing really

2026-10-19 • via Nuitee
E
Emma • solo_traveller • gb
10
Great place to stay - excellent staff and facilities aim to make it feel like it’s a home from home experience.
Pros:

Front desk at Ipswich Road Holiday Inn were exceptional - mature chap who handled the reservation was very pleasant, which was welcomed after an arduous 5 hour drive!
I stay fairly often and although I didn’t use the bar for food this time, it’s worth mentioning that, there is one female bar manager who goes out of her way to help me, being gluten free etc, but she’s also very pleasant. It’s the first review I’ve done so it’s worth empathising that, it’s evident your staff are not only caring but passionate about their roles. Thank you!

Cons:

Everything is as it should be - nothing to dislike.

2026-10-18 • via Nuitee
I
Ikutiyinu • couple • gb
10
2026-10-17 • via Nuitee
K
Kevin • couple • gb
9
Good place to stay and leave car if flying from Luton Airport
Pros:

Good location for airport. A good breakfast before early flight. Good transport links to airport.

Cons:

A little issue with the variation. But staff quickly resolved this.

2026-10-17 • via Nuitee
L
Léchot • extended_group • ch
8
Séjour étape d'une seule nuit.
Pros:

Le personnel est très accueillant et l'hôtel est situé dans un parc, donc éloigné des routes. Il est très calme.

2026-10-08 • via Nuitee
L
Lydia • family_with_children • gb
7
Stayed here because my family was staying, but will probably choose something more central next time
Pros:

The pool and gym

Cons:

Pokey bathroom.
Old design and decor, generally a bit underwhelming and uninspiring

2026-10-08 • via Nuitee
M
Mark • solo_traveller • gb
10
Great from check in and carried on from there ! Great customer service
Pros:

Lady that checked me in and seemed to work every day was totally amazing, thank you to her

Cons:

Can't fault it

2026-10-07 • via Nuitee
A
Albert • couple • gb
7
Nice location hotel and room + food and staff
2026-10-07 • via Nuitee
B
Bernice • extended_group • gb
8
2026-09-19 • via Nuitee
P
Paul • solo_traveller • gb
6
Okay
Pros:

Good breakfast selection

Cons:

Bathroom too small
I ordered a queen bed and got given two single beds instead

2026-09-16 • via Nuitee
V
Victoria • family_with_children • gb
8
2026-09-16 • via Nuitee
C
Caroline • solo_traveller • gb
9
2026-09-15 • via Nuitee
D
Debra • solo_traveller • gb
4
Disappointing
Pros:

The room was a good size and was quiet. The bed was comfortable and bathroom adequate. The breakfast was good on the first morning.

Cons:

We stayed for two nights and thought it would be convenient to have evening meals in the hotel restaurant. The first evening our meals took 45 minutes to arrive. The second evening we were told there were no tables as they had two coach bookings, but we could sit at the bar, which we did but were then told the kitchen wasn't taking any orders, even for sandwiches. Breakfast the following morning was cold as the hotplates either weren't working or hadn't been turned on.

2026-09-15 • via Nuitee
G
Glenys • family_with_children • gb
6
Pros:

Breakfast was very good, evening meal was poor, went to a pub instead.

Cons:

Bedroom was in need of some work. The plugs in bath and washbasin were broken and shower mechanism was very stiff and had to be sorted out by the manager when we arrived. Hit and miss after that. Wardrobe door wouldn’t close.

2026-09-14 • via Nuitee
M
Michelle • solo_traveller • gb
7
Pros:

Receptionist on arrival very pleasant and helpful.

Cons:

Old menu in the room for room service so couldn't get preferred choice of meal.
Staff in restaurant hold mugs with napkins, serviettes in etc by the top (where you drink from) and remove the cutlery by the fork prong end. I find this unacceptable and unhygienic.

2026-09-13 • via Nuitee