Holiday Inn Norwich, Ipswich Road by IHG

Hotels
Holiday Inn Hotels & Resorts
8.2 (2099 reviews)
Ipswich Road , Norwich , gb

Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Room quality needs improvement
Breakfast is expensive

Categories

Cleanliness
8.05
Some mentioned areas were noted as needing attention but generally clean.
Service
9.05
Staff were friendly and helpful throughout the stay.
Location
8.55
Good location with easy access to transportation for exploring Norwich.
Room Quality
7.55
Rooms are mentioned as needing sprucing up; some were tired.
Amenities
8.25
Facilities like the pool and gym received positive remarks, though the pool size was a concern.
Value for Money
8.05
Overall good value, though some facilities had issues.
Food and Beverage
7.85
Breakfast was good but mentioned as overpriced, and quality varied.
Overall Experience
8.25
Generally a pleasant stay with a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:23

Property Description

Luxurious Amenities
Holiday Inn Norwich, Ipswich Road offers a range of luxurious amenities including an indoor swimming pool, a wellness and fitness centre, and a garden with a terrace.

Culinary Delights
Indulge in delicious British specialties at the on-site restaurant, enjoy refreshments at the bar, or opt for breakfast in the garden terrace. Packed lunches and in-room breakfast options are also available.

Convenient Location
Located near the River Yare and Marston Marshes, the hotel is just a short drive from Norwich's city centre and the local Train Station. Explore the vibrant city or unwind in the comfort of your well-appointed room.

Book your stay at Holiday Inn Norwich, Ipswich Road for a luxurious and convenient experience.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NWI

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.2
Based on 2099 reviews
Cleanliness: 8.05
Service: 9.05
Location: 8.55
Room Quality: 7.55
Amenities: 8.25
Value for Money: 8.05
Food and Beverage: 7.85
Overall Experience: 8.25
7
7f6de438cea47389dd64af866d14eb59 solo_traveller gb
9
Pleasant staff, nice food and great location
Pros:

Good location nice lay out of premises, good size room, nice staff, and good food options

2026-04-18 via Nuitee
7
745a84032ed472ca20a01b7ae0c0b250 family_with_children gb
8
Pros:

Location

Cons:

Very small bathrooms

2026-04-18 via Nuitee
D
d78bdd33e1c372fad6584e2294df4c24 solo_traveller gb
9
Relaxing stay
Pros:

Staff friendly and accommodatiing, Hotel facilities Comfortable bed and clean room with fridge. Food in restaurant hot and plentiful. leisure facilities good

Cons:

N/A

2026-04-18 via Nuitee
D
d2a4242c89f2716f8d9cfaf33f711eab solo_traveller gb
6
2026-04-16 via Nuitee
2
22834492cad871d9b889c63a6bd0288d solo_traveller gb
9
Excellent stay, friendly & efficient staff
Pros:

Comfy room. Very clean. Excellent breakfast, lots of choice & very helpful staff member on duty (Mark) with great customer skills!
Also great staff at spa/swimming pool made us so welcome. Overall the really friendly staff, from our 1st impression at check-in onwards, was really noticeable which isn't always the case at chain places like this!

Cons:

Nothing. Top visit!

2026-04-15 via Nuitee
1
14701d7fd55c73ae71ea04fdb9b1075f couple gb
5
2026-04-14 via Nuitee
0
0f7cb14a1cc473c67825ec3f91be37cd couple gb
8
Great hotel with exceptional service
Pros:

The hotel was easy to find and there was plenty of free parking spaces.
On checking in the staff were very helpful, it was quick and easy.
The room was prepared well, it was clean and tidy.
I accidentally left a shirt in the wardrobe and was worried it would be lost forever, I called reception and Emily was more than helpful, she said she would see if it had be found by the cleaning staff.
Emily called me back to say it had been found and they would post it on to me, I received it the next day
This was exceptional service.

Cons:

Nothing

2026-04-14 via Nuitee
A
Andrew family_with_children gb
9
Great staff, good food and facilities
Pros:

Facilities and staff

2026-04-07 via Nuitee
S
shirley couple gb
10
Comfortable , welcoming and friendly
Pros:

The location is perfect although it is very accessible from the main road it is very quiet The breakfast is amazing the choices unbelievable

Cons:

There was nothing we did not like

2026-04-07 via Nuitee
J
Julie extended_group gb
8
2026-04-07 via Nuitee
R
Ram extended_group gb
10
Pros:

We really loved our stay in Norwich Holiday Inn. The staff were very kind and helpful. A very big thanks to the receptionist Sheree. She was very kind and helpful to us. Also Gabriel from pool and leisure centre. He was also very kind to us and helped us. So very big thanks to you both. Keep up the good work. I loveed all the facilities and the rooms. The food was good as well. Surely we'll see you all soon.

Cons:

NA

2026-04-06 via Nuitee
M
Mike solo_traveller gb
3
Expensive and poor. Consider Premier Inn instead
Pros:

Good location

Cons:

Very expensive compared with Premier Inn. The room had a bad smell and the breakfast was average.

2026-04-06 via Nuitee
J
Jacek Matuszak extended_group gb
10
2026-04-06 via Nuitee
A
Anthony couple gb
5
Reasonable, overpriced, have stayed in nicer hotels for half the price
Pros:

Location

Cons:

Very dated

2026-04-05 via Nuitee
L
Leesa family_with_children gb
10
Service is absolutely exceptional
Pros:

The hospitality was exceptional, the staff couldn’t have done more. Nothing was too much trouble - service like this is hard to find in the UK. This wasn’t a one off either, we have stayed with you for 3 swimming meets now and each time service has been exceptional. We have told all of our swim friends and they now stay there too. We wouldn’t stay anywhere else. Thank you so much.

Cons:

The room would have benefited from being aired but only a minor minor issue.

2026-04-05 via Nuitee
K
Kenneth extended_group gb
10
A wonderful day away with our family
Pros:

Quiet, easy free parking, great facilities - pool, sauna, hot tub, gym - and every single staff member was friendly and welcoming

2026-04-05 via Nuitee
O
Ozgen family_with_children gb
7
Clean and practical stay, but a few small touches and comfort improvements would make a noticeable difference.
Pros:

The rooms and bathrooms were clean, and overall hygiene standards were good. The facilities were adequate for a short stay and everything worked as expected.

Cons:

There was no complimentary bottled water in the room, which would have been appreciated. Only two tea bags were provided per day, which felt a bit limited. The sofa bed was quite uncomfortable and not suitable for a good night’s sleep.

2026-04-05 via Nuitee
K
Kevin family_with_children gb
8
2026-04-05 via Nuitee
D
David couple gb
9
Enjoyable relaxing stay.
Pros:

Clean hotel with a comfortable bed and spacious room. A rather pleasant stay would visit again. Staff were very friendly and the check in process was very efficient.

2026-04-04 via Nuitee
J
John extended_group gb
10
We enjoyed our stay
Pros:

Friendly staff

Cons:

Small bathroom

2026-04-03 via Nuitee