Mercure Oxford Eastgate Hotel

Hotels
•
Mercure
8 (1844 reviews)
The High Street , Oxford , gb

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Ironing service
Packed lunches
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Helpful service
Cons:
Poor cleanliness
Uncomfortable room
Low quality food

Categories

Cleanliness
6.5
Many negative mentions regarding the cleanliness and state of the room.
Service
10
Professional and welcoming staff, with commendations for exceptional service.
Location
10
Convenient location close to the city center.
Room Quality
7
Some rooms were reported as tiny and uncomfortable, with inadequate bedding.
Amenities
8.5
Basic amenities were available, but some complaints about restaurant facilities.
Value for Money
7
Guests felt the hotel was overpriced given the quality of stay.
Food and Beverage
6
Significant complaints about the quality of breakfast and food provided.
Overall Experience
9
Mixed feelings; while some enjoyed their stay, others had major issues that impacted the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:08

Property Description

Historic 17th-Century Coaching Inn
Located off Oxford High Street, opposite Magdalen College, the Mercure Oxford Eastgate Hotel is steeped in history, having hosted renowned authors J.R.R. Tolkien and C.S. Lewis.

Bright and Air-Conditioned Rooms
The hotel offers modern amenities such as internet access and satellite TV in its bright and air-conditioned rooms, ensuring a comfortable stay for guests.

Central Location for Exploring Oxford
Conveniently situated a 5-minute walk from the city centre, the Mercure Oxford Eastgate Hotel serves as an ideal base for exploring Oxford's main shopping district, colleges, museums, and the picturesque activity of punting on the river.

Book your stay at the Mercure Oxford Eastgate Hotel for a historic and comfortable experience in the heart of Oxford.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 2 years old to 12 years old stay for £20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1844 reviews
Cleanliness: 6.5
Service: 10
Location: 10
Room Quality: 7
Amenities: 8.5
Value for Money: 7
Food and Beverage: 6
Overall Experience: 9
G
George • couple • gb
9
Perfect central location
Pros:

The central location is a big plus and is very close to the bus-stop for Thornhill Park & Ride. The rooms are clean and the staff, friendly. They will store luggage after check-out so one can have more time in Oxford. There are plenty of choices at breakfast, English or Continental.

Cons:

If you like cake soap over bottled, bring your own.

2026-06-06 • via Nuitee
J
joao batista fialho • extended_group • br
8
Muito bom. Recomendo e voltaria a ficar nele. Custo elevado
Pros:

Os quartos são amplos e bem limpos

2026-06-05 • via Nuitee
L
Louise • couple • gb
6
2026-06-05 • via Nuitee
R
Rosemary • family_with_children • gb
8
2026-06-04 • via Nuitee
P
Peter • solo_traveller • be
4
Cons:

De kamer was niet helemaal proper. Het hotel is aan een grondige verfrissing toe. Airco zou ook niet misstaan.

2026-06-01 • via Nuitee
E
Eugene • couple • za
1
Overall a bad experience
Pros:

Very little

Cons:

There is no parking available as advertised. Room was extremely hot no aircon. Cobwebs on windowsills. Slymmy/ rotten cucumbers on breakfast buffet. Staff don’t clean tables during breakfast. Overall a very bad experience

2026-06-01 • via Nuitee
C
Clare • solo_traveller • gb
5
Location the best thing about this hotel.
Pros:

Location. Bathroom.

Cons:

The bathroom was as big as the room.
When o arrived there were no lights on the corridor so I had to get my phone out to see my room number.

2026-05-31 • via Nuitee
I
Ian • solo_traveller • gb
1
Hotel rooms that resemble a sauna - avoid
Pros:

A central location near all the major locations in Oxford

Cons:

And what could only be described between mild summers day, the bedrooms that faced towards Magdalen College felt like a greenhouse at day and a sauna at night. Whilst a fan was provided this simply pushed the stifling hot air around. There appeared to be an air conditioning unit in the room but no means of activating it. It proved impossible to have a decent nights sleep which had an incredibly negative impact upon a friend’s reunion I had organised. When the conditions were reported to the reception staff, a rather insincere apology was offered. DO NOT VISIT THIS HOTEL IN THE SUMMER

2026-05-31 • via Nuitee
P
Philippa • couple • gb
3
2026-05-29 • via Nuitee
F
Fabrizio • solo_traveller • it
1
La peggiore notte in hotel della mia vita...
Pros:

Non c'è l'aria condizionata ed a Maggio avevamo 28 gradi in camera, per respirare la notte abbiamo dovuto lasciare le finestre aperte e c'era un rumore fisso per tutta la notte, e per terra abbiamo trovato un paio di mutande dei precedenti frequentatori. E solo per 230 sterline a notte, un affare!!!. E nessuno ha mai risposto alla email di segnalazione fatta alla responsabile delle camere. TOP direi...

Cons:

Non c'è l'aria condizionata ed a Maggio avevamo 28 gradi in camera, per respirare la notte abbiamo dovuto lasciare le finestre aperte e c'era un rumore fisso per tutta la notte, e per terra abbiamo trovato un paio di mutande dei precedenti frequentatori. E solo per 230 sterline a notte, un affare!!!. E nessuno ha mai risposto alla email di segnalazione fatta alla responsabile delle camere. TOP direi...

2026-05-29 • via Nuitee
E
Eleonora • couple • it
6
Pros:

Ottima colazione, e camera molto spaziosa

Cons:

La mancanza di aria condizionata, che era prevista sul sito
Il problema delle chiavi che si continuavano a smanietizzare
Le finestre della camera che sotto avevano i cassoni della spazzatura e quindi non si potevano aprire

2026-05-28 • via Nuitee
L
Lisa • family_with_children • gb
8
Great location great staff lovely hotel
Pros:

Love the location especially for May morning!

Cons:

Teabags were a bit weird. Usually you get some varied teabags in sachets of different varieties. We just had two naked teabags both of one variety.

2026-05-28 • via Nuitee
S
Sanjam • family_with_children • in
8
Overall it was a great stay, very good location, and value for money
Pros:

The new wing is made very well and is air conditioned

Cons:

There’s no network at the property but i think that’s an Oxford wide issue

2026-05-27 • via Nuitee
J
Juan Carlos • couple • co
7
Good place, needs to get the air conitioned fixed, going back to Oxford in august, It will not be my choice
Pros:

The location and the room was fine

Cons:

NO air conditioned, it was broken, they gave us a fan, and send us a cooling sistem, but it was disapointing…. We asked to have a taxi ready at an early hour, in advance ( the night before) but I guess they forgot, we had to call an UBER

2026-05-26 • via Nuitee
V
Viviane • family_with_children • fr
8
Bon séjour dans un lieu de qualité
Pros:

L'emplacement, le calme, la propreté, la terrasse extérieure le soir pour terminer la soirée.

Cons:

La télévision n'a pas marché de tout le séjour car il n'y avait pas de réseau. C'était quelque chose que le personnel savait. Ils auraient pu nous en informer.
C'était le seul point noir. Dommage quand on est en vacances.

2026-05-26 • via Nuitee
L
LAURENCE • couple • us
8
Good stay
Pros:

The location is very convenient. The hotel has a very good breakfast.

Cons:

The only downside is the lack of A/C. We had 90 degrees and up weather.

2026-05-26 • via Nuitee
S
Susan • couple • gb
8
Despite the uncomfortably hot bedroom our general impression was the hotel was very pleasant, it had old world charm and
Pros:

Very quiet but at the same time in a convenient central location , the lounge was a comfortable area to spend time in.

Cons:

Due to a heatwave our room was uncomfortably hot, we were unable to sleep and there was no air conditioning and as the windows were painted up we were unable to open the windows

2026-05-26 • via Nuitee
S
Susan • couple • gb
1
Sad dated 3 star hotel , just don’t bother.
Pros:

Location is very good

Cons:

No air conditioning
No phone,
No water
Broken hairdryer
Mould and dirt on the walls in bathroom
Loose toilet seat and loo roll holder
Broken mouldy window in shower area
Only one window that opened a very small amount
18 steps from 2nd to 3rd floor and no lift, they didn’t ask about mobility issues or offer any help with the suitcase.

I did them the courtesy of discussing it at reception simply asking for the bathroom to be cleaned etc but nothing happened. I had to request water and a replacement hairdryer a second time.
Absolutely a sad,dated,3 star hotel. Only redeeming feature is the location.

2026-05-26 • via Nuitee
V
VALENTINA • extended_group • it
8
2026-05-25 • via Nuitee
J
Jessie • couple • gb
9
Highly recommend
Pros:

Great location walking distance from everything.
There’s parking really close by so no stress if you can’t get a spot in the hotel.
Facilities were great. We was located in the new build. Aircon in the weather made the stay even more comfortable.
Highly recommend.

2026-05-25 • via Nuitee