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Facilities
Property facilities
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Non-smoking rooms
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Restaurant
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Room service
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Ironing service
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Packed lunches
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Non-smoking throughout
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Shared lounge/TV area
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Board games/puzzles
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Concierge service
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Kid meals
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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24-hour security
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Delivered food - securely covered
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Internet access
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Housekeeping on request
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Wine release events
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Historic 17th-Century Coaching Inn
Located off Oxford High Street, opposite Magdalen College, the Mercure Oxford Eastgate Hotel is steeped in history, having hosted renowned authors J.R.R. Tolkien and C.S. Lewis.
Bright and Air-Conditioned Rooms
The hotel offers modern amenities such as internet access and satellite TV in its bright and air-conditioned rooms, ensuring a comfortable stay for guests.
Central Location for Exploring Oxford
Conveniently situated a 5-minute walk from the city centre, the Mercure Oxford Eastgate Hotel serves as an ideal base for exploring Oxford's main shopping district, colleges, museums, and the picturesque activity of punting on the river.
Book your stay at the Mercure Oxford Eastgate Hotel for a historic and comfortable experience in the heart of Oxford.
Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
Children from 2 years old to 12 years old stay for £20 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Stayed for one night but we had an excellent night's sleep. The restaurant attached to the hotel is closed but a cooked breakfast buffet was provided in the old restaurant. Our only complaint would be that the fridge in our room wasn't working.
The reception staff and dining staff were amazing during our first stay. My husband (79) managed to dislocate his shoulder at 6.30 am and staff helped me to organise an ambulance to A&E . When we returned they made sure we had access to breakfast even though it had finished and made sure that we had help with luggage when we departed. We returned a week later for the weekend and were welcomed warmly.
We liked everything…..no complaints whatsoever!
So got back at 11.10 - left a drinks event - said for a quick nightcap. Drinks aren't everything- but its a £200 plus a night venue - poaitionwd as a full service hotel. "Bar is closed" was the message. They dont have a bar - its table service. So I say surely as a resident- NO. But you can wander down the road. So I say ive paid 220. Ive apparently paid for breakfast which I can't make. There's no legal constraints- surely you can just... NO. Got a nightcap at a wine bar down the road. Very nice. Not a big deal - but why wouldn't you serve a customer when you can??? Every decent hotel I've ever been to offers a room service equivalent. Will never stay there again..any service provider that says I can but I wont ....
Location
Colazione misera con uova sode dure e immangiabili. La sala per la colazione era piccola e affollata. Il materasso scomodo con cuscini piatti. La camera si trovava adiacente all' edificio centrale non all' interno dell' hotel. Il prezzo della camera e' esagerato per un servizio basico e con prodotti di scarsa qualita serviti a colazione.
Great location
Another hotel chain that is incapable of supplying descent pillows! More like slabs
Very convenient area. Central Oxford
It was very tired. And not clean. Windows did not open in some rooms.
Central location and friendly staff. Room was slightly tired and could do with an update but was still comfortable for a weekend stay.
Good location for may morning celebrations
Weird smell - halfway between dust and something gone bad - even in the newer built annexe
Location was excellent. All staff we encountered very polite and helpful. Wine in room a nice touch.
Nothing I can think of.
Perfect location
Posizione centralissima, colazione buona
Camere piccoline, terzo piano raggiungibile solo a piedi dal secondo piano. Armadio piccolo. Pulizia approssimativa (ragnatele alla finestra). Una macchina per il caffè espresso con le cialde sarebbe stata gradita
The room was great but the conditioner was empty. I probably should have asked for some but I would have had to get out if the shower get to reception get it then get back in😂 Only stayed one night.
More conditioner he he
Stayed at the Mecure Oxford Eastgate Hotel this past weekend on business as part of a festival. The accommodation was great, the setting brilliantly located and the breakfast fantastic. But the real standout was the customer service. My car battery annoyingly died on the first night. The staff - particular mention to Raghav on reception - were absolutely fantastic at helping to coordinate with the RAC to get it fixed. I was unable to keep my phone on to arrange matters during the day, and they took care of everything. Above and beyond. Highly recommend!
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