The Randolph Hotel Oxford, a Graduate by Hilton Hotel

Hotels
8.3 (3845 reviews)
Beaumont St , Oxford , gb

listing image 1
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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Spacious and clean rooms
Excellent breakfast variety
Friendly and professional staff
Cons:
Inaccurate amenities listed
Room comfort and service issues

Categories

Cleanliness
7.66
Some rooms had issues such as stains on curtains and hair dryer not working.
Service
9.13
Receptions were friendly and helpful, with notable service improvement despite some delays.
Location
9.17
Great location in the center of the city.
Room Quality
7.62
Issues with room size, dim lighting, and comfort level of mattresses.
Amenities
8.15
Included breakfast variety, but some amenities listed were missing.
Value for Money
7.61
Price does not reflect the overall quality due to several issues.
Food and Beverage
8.66
Excellent breakfast with plenty of choices.
Overall Experience
8.43
Unique décor and ambiance but overshadowed by service and comfort issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 21:58

Property Description

Luxurious Accommodation
Indulge in sumptuous bedrooms with high ceilings and period features at The Randolph Hotel. Each room is equipped with modern amenities including satellite TV, a mini-fridge, and tea/coffee facilities.

Wellness Centre and Dining
Unwind at the hotel's wellness centre after a day of exploring Oxford. Then, treat your taste buds at The Randolph's restaurant, offering a delightful range of European dishes.

Prime Location
Conveniently located in the heart of Oxford, just opposite the renowned Ashmolean Museum, The Randolph Hotel is a stone's throw away from The University of Oxford Colleges and the scenic riverside.

Book now for an unforgettable stay at The Randolph Hotel, by Graduate Hotels.

Important information:

Reservation is needed, to pre-arrange please contact the property.

The credit/debit card used to book a pre-paid rate must be presented to reception on arrival at the hotel. Please note that failure to do so will result in an alternative payment method being required.

There should be a charge for the thermal suite :
- guests with treatment (access is included in the price)
- guests without treatment (£20 per person)
- nonresidents without treatment (£30.00 per person hourly)

Our wellness center is complimentary access for residents, strongly advise to prebook the thermal suite to avoid disappointment. Spa treatments additional charge, pre book advised.

The Randolph has now electric car charging points. Key points are 22kw fast charging at a price of 55p per kwh. For more info please contact front desk.

Please note bookings over 10 bedrooms or more, or over 25 nights will be subject to group terms. A representative from the hotel will be in contact if this is required

Pet fee is GBP 60 per pet per stay for 1-4 nights, GBP 100 per pet per stay for 5+ nights. Pay at the hotel directly.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for £75 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 48 per day.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 3845 reviews
Cleanliness: 7.66
Service: 9.13
Location: 9.17
Room Quality: 7.62
Amenities: 8.15
Value for Money: 7.61
Food and Beverage: 8.66
Overall Experience: 8.43
L
Lilia • couple • gb
10
Pros:

The style

2026-03-06 • via Nuitee
A
Alison • solo_traveller • gg
7
Very pleasant and would come back
Pros:

All good

Cons:

No slippers or dressing gown. For a hotel this good I would expect that. My spa treatment was lovely but the noise from the corridor outside the treatment room was constant and took the edge off the experience

2026-03-06 • via Nuitee
D
drew • couple • gb
8
Great quality old hotel for a central Oxford stop-over.
Pros:

Great location in the centre of Oxford, - and 15 minutes easy walk from the Train Station.
Lovely old hotel, with past style very appealing. Very friendly Reception staff - Thelma and Eric. (Thank you).
But nice restaurant and bar areas in hotel. Recommend it.

Cons:

Breakfast too expensive for us vegetarians - buffet not a help as same price. (So went outside round the corner for breakfast. Lots of choice).
Meal prices in hotel bit expensive. That's all.

2026-03-06 • via Nuitee
G
Gail • family_with_children • gb
9
Hotels is beautiful and rooms were comfy
Pros:

The hotel and rooms were beautiful.
Bed really comfy and the food were good.
Bar staff and restaurant Alice staff were friendly and helpful.

Cons:

Reception staff were not great. Didn’t explain where the rooms were located and that there was no lift access to this part of the hotel, which had steps. Also didn’t let us know what charges were made on check out and didn’t get a receipt.

2026-03-06 • via Nuitee
G
Georgina • couple • gb
5
Nah
Cons:

The pillows were quite uncomfortable. I stayed there to celebrate my birthday and had requested a few small celebratory touches, such as a birthday card, which they had agreed to arrange, but nothing was provided. We were so disappointed that we didn’t complete our stay and left a day early. Unfortunately, the receptionist made no effort to address the issue or offer any form of resolution or compensation.

2026-03-02 • via Nuitee
D
Davey • couple • gb
10
Pros:

The whole hotel was lovely so was the room. A wonderful view from the room. Also the staff couldn't do enough for us. Definitely thinking about a return visit.

Cons:

The price of the breakfast was a little bit too steep.

2026-03-01 • via Nuitee
J
Jo • couple • gb
9
Pros:

The room was lovely.

Cons:

Breakfast charge was very hight for what we got. And very surprised that there was a supplement for guests to use the spa.

2026-02-28 • via Nuitee
L
Lisa • couple • gb
9
I would definitely stay here again. We loved exploring Oxford and the location was great. The bed was the most comfortab
Pros:

The room was comfortable and beautifully decorated
Good breakfast choices
The staff were super friendly and helpful

Cons:

There was a smell in the bathroom (drains?)
The scrambled eggs were not hot

2026-02-27 • via Nuitee
K
Kate • couple • gb
9
2026-02-26 • via Nuitee
T
Tracy Nkabinde • solo_traveller • za
9
Pros:

Incredible service, top tier. Just water pressure issues but honestly beyond my wildest expectations

Cons:

Water pressure

2026-02-26 • via Nuitee
D
deborah • couple • gb
10
Pros:

Lovely room, great location, very handy for Oxford Parkway - park & ride bus from there drops you just across the road from hotel and picks up just round the corner - very reasonable and includes return bus tickets. Staff at hotel very friendly & helpful.

Cons:

Happy with the hotel - no issues.

2026-02-25 • via Nuitee
J
Jamie • couple • gb
7
Great hotel, lovely people
Pros:

Beautiful - excellent location and very friendly team

Cons:

I requested a quiet room through booking.com, but had a roadside room and plenty of noise. To make it worse our AC wasn’t functional so and we couldn’t open the windows as that made the noise worse. This was a social trip and only 1 night so the above did take the shine off

2026-02-25 • via Nuitee
C
Connie • couple • au
9
It was our 3rd stay and look forward to returning .
Pros:

Love the hotel. Fantastic location & staff were friendly and very helpful .

Cons:

Nothing

2026-02-25 • via Nuitee
V
Veronica • solo_traveller • it
9
I was very satisfied
Pros:

Proximity to event and general aspect

Cons:

Creaky floors

2026-02-24 • via Nuitee
W
William • couple • gb
8
Oxfordsure
Pros:

An excellent staircase, great valet parking service, lovely people. Some solid wood and whiskeys.

Cons:

The ghost of morse

2026-02-24 • via Nuitee
J
Joanne • couple • gb
9
We would definitely go back. Room size was good. Only down side was it was a little noisy the water system
Pros:

Location and staff brilliant.
Food lovely

Cons:

The bedroom was a little noisy. I think it was the water system filling up when you flushed the toilet.

2026-02-24 • via Nuitee
C
Catherine • couple • gb
10
If you can afford it…and it was a stretch for us… it’s a wonderful place to stay right in the centre of Oxford.
Pros:

Such a charming building and decor. Our twin room was spacious and tasteful without being overbearing.
Great beds, lovely shower, comfortable room temperature. Can’t fault it. Location excellent. One of the lifts was out of action, but as we were on the second floor it was a pleasure to walk up the beautiful staircase….exercise! Great and varied breakfast…. Scrambled eggs delicious. Valet parking very convenient, but not cheap. All the staff were welcoming and very helpful. A lovely relaxing stay.

2026-02-23 • via Nuitee
M
Michael • couple • gb
10
Luxury dog friendly stay in the heart of Oxford
Pros:

It’s rare to find a genuine luxury hotel that is also dog friendly. Great staff, very helpful, lovely room with a good view and very clean. It was nice to relax in the Morse Bar at the end of the day. Perfectly located for historic Oxford and the Colleges.

Cons:

Nothing

2026-02-23 • via Nuitee
E
Emily • couple • gb
10
2026-02-23 • via Nuitee
N
Nicholas • extended_group • gb
9
Pros:

Beautiful hotel, inside and out. Great location. Helpful staff

2026-02-22 • via Nuitee