The Randolph Hotel Oxford, a Graduate by Hilton Hotel

Hotels
8.3 (3924 reviews)
Beaumont St , Oxford , gb

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Spacious and clean rooms
Excellent breakfast variety
Friendly and professional staff
Cons:
Inaccurate amenities listed
Room comfort and service issues

Categories

Cleanliness
7.66
Some rooms had issues such as stains on curtains and hair dryer not working.
Service
9.13
Receptions were friendly and helpful, with notable service improvement despite some delays.
Location
9.17
Great location in the center of the city.
Room Quality
7.62
Issues with room size, dim lighting, and comfort level of mattresses.
Amenities
8.15
Included breakfast variety, but some amenities listed were missing.
Value for Money
7.61
Price does not reflect the overall quality due to several issues.
Food and Beverage
8.66
Excellent breakfast with plenty of choices.
Overall Experience
8.43
Unique décor and ambiance but overshadowed by service and comfort issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 21:58

Property Description

Luxurious Accommodation
Indulge in sumptuous bedrooms with high ceilings and period features at The Randolph Hotel. Each room is equipped with modern amenities including satellite TV, a mini-fridge, and tea/coffee facilities.

Wellness Centre and Dining
Unwind at the hotel's wellness centre after a day of exploring Oxford. Then, treat your taste buds at The Randolph's restaurant, offering a delightful range of European dishes.

Prime Location
Conveniently located in the heart of Oxford, just opposite the renowned Ashmolean Museum, The Randolph Hotel is a stone's throw away from The University of Oxford Colleges and the scenic riverside.

Book now for an unforgettable stay at The Randolph Hotel, by Graduate Hotels.

Important information:

Reservation is needed, to pre-arrange please contact the property.

The credit/debit card used to book a pre-paid rate must be presented to reception on arrival at the hotel. Please note that failure to do so will result in an alternative payment method being required.

There should be a charge for the thermal suite :
- guests with treatment (access is included in the price)
- guests without treatment (£20 per person)
- nonresidents without treatment (£30.00 per person hourly)

Our wellness center is complimentary access for residents, strongly advise to prebook the thermal suite to avoid disappointment. Spa treatments additional charge, pre book advised.

The Randolph has now electric car charging points. Key points are 22kw fast charging at a price of 55p per kwh. For more info please contact front desk.

Please note bookings over 10 bedrooms or more, or over 25 nights will be subject to group terms. A representative from the hotel will be in contact if this is required

Pet fee is GBP 60 per pet per stay for 1-4 nights, GBP 100 per pet per stay for 5+ nights. Pay at the hotel directly.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for £75 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 48 per day.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 3924 reviews
Cleanliness: 7.66
Service: 9.13
Location: 9.17
Room Quality: 7.62
Amenities: 8.15
Value for Money: 7.61
Food and Beverage: 8.66
Overall Experience: 8.43
B
Barbara • couple • gb
7
Enjoyable stay and would certainly stay there again.
Pros:

Great location, helpful staff, excellent breakfast.

Cons:

Lacked bar space to sit and have a drink. The space by reception was always crowded and a bit draughty.

2026-05-16 • via Nuitee
M
Mikael • couple • se
8
2026-05-13 • via Nuitee
M
Manjola • extended_group • al
10
2026-05-11 • via Nuitee
C
Craig • couple • gb
10
2026-05-10 • via Nuitee
D
Dr Anwara • couple • gb
6
Pros:

Our room was not cleaned , had to call house keeping . The cleaners eventually turned up , emptied bathroom dustbin, left clean towels . Did not Hoover the room or make the beds !

Cons:

Lack of trolley to transfer luggage

2026-05-10 • via Nuitee
A
Abdelrahman • couple • eg
9
2026-05-08 • via Nuitee
R
Ralf • solo_traveller • de
10
2026-05-04 • via Nuitee
I
Ingrid • couple • ch
9
Historische, zentrales Hotel mit gutem Restaurant und Bar
Pros:

Gediegenes, historisches Hotel im Zentrum, fussläufig sind fast alle Colleges erreichbar

Cons:

Es gibt nur Valet Parking

2026-05-04 • via Nuitee
P
Peter • couple • si
10
Certanly when in Oxford, Randolph is my choice
Pros:

Everything is perfect

Cons:

History and location

2026-05-04 • via Nuitee
K
kathryn • family_with_children • gb
6
Wonderful wellness centre staff and treatments, lovely room, great location and food.
Pros:

Staff were friendly on reception and in the wellness centre. The staff serving breakfast were not as helpful.

Cons:

For the price of the room it was surprising that access to the spa was not included and breakfast on top.
At breakfast there was no menu provided but food was available from the kitchen which we didn’t know about.
Staff at reception tried to charge 3 times for an additional bed which had been arranged and paid for already. My mum was approached in the bar to settle the remaining items the night before checking out, despite there being a credit card on file. This was unnecessary and caused additional stress.

2026-05-03 • via Nuitee
K
Kirsty • solo_traveller • gb
8
I'd definitely go back
Pros:

Great location, great character unlike all these souless generic hotel rooms, I loved all the decor throughout the hotel. Very comfy bed, if you like soft. Lovely tea, coffee and biscuit selection in the room. Great amenities.

Cons:

Rooms are on the small side, our room wasn't exceptionally clean, needed a good dust.

The bar stops serving food in the afternoon earlier than I'd have liked, so unfortunately we had to go elsewhere to eat. But overall would go back again.

2026-05-03 • via Nuitee
S
Soll • couple • ca
4
2026-05-02 • via Nuitee
F
Fergus • solo_traveller • gb
9
2026-05-02 • via Nuitee
E
Emily • couple • gb
8
Very pleasant, thank you.
Pros:

The decor

Cons:

No shower cap etc in the room


Quite a limited menu choices in The Alice restaurant

2026-04-30 • via Nuitee
C
Carol • couple • gb
9
All in all accommodation first class
Pros:

First class location . Immaculate hotel

Cons:

As per usual I find the toasters used at Hilton Hotels for breakfast are a waste of space and time . Wasted bread at side of them as people give up , you can either try to put it through 3 times or alternatively set your toast on fire. Plus food warm rather than hot .
Evening meals main part ie chicken and pork chop in our case that we ordered was perfect but veg accompaniments were not nice. Would prefer real new potatoes and fresh green beans and real chips . Beautifully served though and great staff which is a shame

2026-04-30 • via Nuitee
C
Clough • couple • gb
8
Pros:

Nice room with large comfortable bed and decent shower. Good quality buffet style breakfast.

2026-04-30 • via Nuitee
T
Tom • couple • nl
9
2026-04-29 • via Nuitee
C
Christopher • couple • gb
7
Ideal location, nice room, breakfast a bit disappointing. Expensive
Pros:

Nice room. Interesting hotel

Cons:

Breakfast choices a little disappointing for a high grade hotel. Hotel a bit dated and decor a bit “tired”

2026-04-25 • via Nuitee
P
Perla • couple • gb
7
Pros:

location and atmosphere

Cons:

in general a bit too “old” and run down: old and smelly carpets in the corridor 3rd floor -bathroom essentials limited, shower head old - not very clean… not great for a 5 stars hotel

2026-04-22 • via Nuitee
D
Damien • solo_traveller • au
10
Great experience
Pros:

Location and interior

Cons:

Cost was high

2026-04-21 • via Nuitee