The Randolph Hotel Oxford, a Graduate by Hilton Hotel

Hotels
8.3 (3799 reviews)
Beaumont St , Oxford , gb

Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Spacious and clean rooms
Excellent breakfast variety
Friendly and professional staff
Cons:
Inaccurate amenities listed
Room comfort and service issues

Categories

Cleanliness
7.66
Some rooms had issues such as stains on curtains and hair dryer not working.
Service
9.13
Receptions were friendly and helpful, with notable service improvement despite some delays.
Location
9.17
Great location in the center of the city.
Room Quality
7.62
Issues with room size, dim lighting, and comfort level of mattresses.
Amenities
8.15
Included breakfast variety, but some amenities listed were missing.
Value for Money
7.61
Price does not reflect the overall quality due to several issues.
Food and Beverage
8.66
Excellent breakfast with plenty of choices.
Overall Experience
8.43
Unique décor and ambiance but overshadowed by service and comfort issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 21:58

Property Description

Luxurious Accommodation
Indulge in sumptuous bedrooms with high ceilings and period features at The Randolph Hotel. Each room is equipped with modern amenities including satellite TV, a mini-fridge, and tea/coffee facilities.

Wellness Centre and Dining
Unwind at the hotel's wellness centre after a day of exploring Oxford. Then, treat your taste buds at The Randolph's restaurant, offering a delightful range of European dishes.

Prime Location
Conveniently located in the heart of Oxford, just opposite the renowned Ashmolean Museum, The Randolph Hotel is a stone's throw away from The University of Oxford Colleges and the scenic riverside.

Book now for an unforgettable stay at The Randolph Hotel, by Graduate Hotels.

Important information:

Reservation is needed, to pre-arrange please contact the property.

The credit/debit card used to book a pre-paid rate must be presented to reception on arrival at the hotel. Please note that failure to do so will result in an alternative payment method being required.

There should be a charge for the thermal suite :
- guests with treatment (access is included in the price)
- guests without treatment (£20 per person)
- nonresidents without treatment (£30.00 per person hourly)

Our wellness center is complimentary access for residents, strongly advise to prebook the thermal suite to avoid disappointment. Spa treatments additional charge, pre book advised.

The Randolph has now electric car charging points. Key points are 22kw fast charging at a price of 55p per kwh. For more info please contact front desk.

Please note bookings over 10 bedrooms or more, or over 25 nights will be subject to group terms. A representative from the hotel will be in contact if this is required

Pet fee is GBP 60 per pet per stay for 1-4 nights, GBP 100 per pet per stay for 5+ nights. Pay at the hotel directly.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for £75 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 48 per day.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 3799 reviews
Cleanliness: 7.66
Service: 9.13
Location: 9.17
Room Quality: 7.62
Amenities: 8.15
Value for Money: 7.61
Food and Beverage: 8.66
Overall Experience: 8.43
W
William couple gb
8
2026-02-14 via Nuitee
P
Patrick couple be
9
2026-02-13 via Nuitee
A
Alexey couple gb
8
Pros:

Very nice location, close to most of the Oxford's points of interest. Really beautiful hotel, with multiple classy rooms, old books, and all these things that bring the spirit of Old Oxford. Restaurant is nice, breakfasts are good. Just a tiny tat pricey, and spa is just OK, nothing spectacular. You need to book it in advance, and it's a bit small.

2026-02-12 via Nuitee
D
DayTrip31147968518 Business
10
An elegant private dining experience at The Randolph Hotel
Pros:

From the moment we booked a business dinner for our international guests, The Randolph Hotel handled everything with impressive professionalism. Taryn from the Sales and Events Team was exceptional - every request and change was dealt with effortlessly.

On arrival, we were warmly welcomed. The concierge team were professional, friendly, and proactive. I especially appreciated that they took care of parking my vehicle in the hotel car park for me, which removed any stress at the start of a busy evening.

We began the evening with a drinks reception in the 'Snug', an elegant and intimate space that set the perfect tone. Dinner followed in the opulent, chandelier‑lit 'Chef’s Table' room for private dining.

You could truly sense the chef’s care in every dish - the presentation was elegant and the flavours beautifully balanced, all complemented by attentive, polished service.

A sincere thank you to Taryn, the concierge team, and the entire staff at The Randolph Hotel for delivering a seamless and thoroughly impressive event.

We would not hesitate to return or recommend The Randolph to anyone seeking a refined, well‑managed venue in Oxford with the objective to impress others.

2026-02-10 via Tripadvisor
K
koolguykola Business Lagos, Lagos State
10
Review of The Randolph Graduate Hotel, Oxford
Pros:

I had a wonderful experience at the Randolph Graduate Hotel in Oxford. From start to finish, the service was exceptional, and the team made the entire process seamless.
A special thank you to Taryn Ching from the sales team. Her attention to detail was outstanding and truly made everything run smoothly. I also want to highlight Fernanda Harboe, who was exceptional during our meeting event. Her presence made a real difference, and she was greatly missed on the days she was off.
The hotel itself is in a great location, with a beautiful ambience and fantastic people who clearly take pride in what they do.
Thank you for a memorable experience.
Kola Ashiru

2026-02-10 via Tripadvisor
A
AnnaMaria couple us
10
Pros:

Everything

2026-02-09 via Nuitee
G
gavinmX1008QJ Family
10
Lovely evening
Pros:

Lovely food and venue. Wonderful experience for my birthday.
Service was exceptional and especially good from Arjan and Alpha

2026-02-08 via Tripadvisor
A
ainsley couple gb
8
Pros:

The hotel was exceptional. Staff very helpful and attentive

Cons:

The shower did not heat up for an enjoyable shower, the room was extremely warm which could not be controlled with the thermostat

2026-02-08 via Nuitee
6
669corys Business New York City, New York
10
in the darkest hour came the light
Pros:

I had the great pleasure of staying at this hotel recently and aside from the charm of the historic building itself are the incredible staff that ensure your experience is exceptional. For example, Barbara, the over night front desk professional, was there for me when jet lag had the best of me at 4:30 am. She was a welcoming face in the darkest hours, that made fresh coffee and provided human interaction when all else was silent. Thank you for this. The experience will not be forgotten.

2026-02-07 via Tripadvisor
L
L8248HOadelb Friends getaway
10
Excellent
Pros:

It was one of the best staff telma and the rest of the team

2026-02-05 via Tripadvisor
4
403jaynel Family
10
Won't Be Dissapointed
Pros:

Booked an afternoon tea for our Mums 85th Birthday, and we were not Dissapointed!
All staff were first class!
Big shout out to John Burn though.
Before we were leaving, we were looking for some nice photo opportunities for Mum, John saw, and helped us, what a lovely guy, smile, and more than happy to help. John is a true asset to the Randolph!

2026-02-04 via Tripadvisor
Y
Y2697NNmikew Family
4
How the mighty have fallen!
Pros:

Waited a week as I was so annoyed at the time seeing a once great hotel going down hill. Prices gone up ridiculously and the great Morse Bar had a queue of 13 for a drink, no table service anymore. The other bar which I can only describe as the American Diner closed!
So had to go out in the rain to a local pub. How a once great hotel has fallen.
Two stars because of the helpfulness of Miki and Paul saved the day, keeping their part of the business to the quality it once was.
Such a shame!

2026-02-02 via Tripadvisor
Z
Z1337UMsallya Family Norwalk, Connecticut
10
Great location and stay
Pros:

We enjoyed our 2-night stay here very much. Our room was quite comfortable, and we enjoyed a light dinner and drinks in the bar. The central location is convenient to everything we had planned to see, so we could walk to museums, colleges and restaurants. We would definitely stay here again.

2026-02-01 via Tripadvisor
W
wwtrvlrw Couples
10
The Randolph is at the top of our short list for places to stay in Oxford
Pros:

The Randolph is centrally located in Oxford, convenient to the colleges, museums, restaurants, and shopping. We walked everywhere. Staff were uniformly friendly and helpful from check-in to check-out. Upon arrival, front desk rep, Telma, greeted us with a smile. We discussed our stay, and she offered suggestions about what to do in the city. Waiter, Alpha, at the restaurant helped make our evening meal a special event. All staff from the barkeep to the restaurant hostesses to the porters were attentive and friendly. The Randolph is our future home when we visit Oxford.

2026-02-01 via Tripadvisor
J
Jayshree couple gb
8
It was a memorable stay and we felt we had travelled back in time to an era of grandeur and style
Pros:

Old world glamour with vignettes from history.

Cons:

Could have had a gym. It is designated as a five star but has no pool or gym

2026-01-31 via Nuitee
J
Jane extended_group gb
10
2026-01-31 via Nuitee
B
Ben couple gb
10
2026-01-31 via Nuitee
T
tracynC8653SE Solo travel
8
Quintessential English style hotel
Pros:

Quintessential English style hotel, cosy, warm and incredible service. The only reason I’m rating it a 4 star is because of the water pressure, that made showering take incredibly long and a tad frustrating.

2026-01-30 via Tripadvisor
J
jamespI4116SN Couples
10
Exceptional
Pros:

Gabriel and the team were amazing hosts, no problem was too small and made our stay very memorable. We will be back again x

2026-01-29 via Tripadvisor
D
defan2026 Friends getaway
10
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Pros:

very polite, amazing, kind, helpful Arjun. Food and service is really really great. 100/100. I love the ambience great drinks and really love the pink seat

2026-01-29 via Tripadvisor