The Randolph Hotel Oxford, a Graduate by Hilton Hotel

Hotels
8.3 (3988 reviews)
Beaumont St , Oxford , gb

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Spacious and clean rooms
Excellent breakfast variety
Friendly and professional staff
Cons:
Inaccurate amenities listed
Room comfort and service issues

Categories

Cleanliness
7.66
Some rooms had issues such as stains on curtains and hair dryer not working.
Service
9.13
Receptions were friendly and helpful, with notable service improvement despite some delays.
Location
9.17
Great location in the center of the city.
Room Quality
7.62
Issues with room size, dim lighting, and comfort level of mattresses.
Amenities
8.15
Included breakfast variety, but some amenities listed were missing.
Value for Money
7.61
Price does not reflect the overall quality due to several issues.
Food and Beverage
8.66
Excellent breakfast with plenty of choices.
Overall Experience
8.43
Unique décor and ambiance but overshadowed by service and comfort issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 21:58

Property Description

Luxurious Accommodation
Indulge in sumptuous bedrooms with high ceilings and period features at The Randolph Hotel. Each room is equipped with modern amenities including satellite TV, a mini-fridge, and tea/coffee facilities.

Wellness Centre and Dining
Unwind at the hotel's wellness centre after a day of exploring Oxford. Then, treat your taste buds at The Randolph's restaurant, offering a delightful range of European dishes.

Prime Location
Conveniently located in the heart of Oxford, just opposite the renowned Ashmolean Museum, The Randolph Hotel is a stone's throw away from The University of Oxford Colleges and the scenic riverside.

Book now for an unforgettable stay at The Randolph Hotel, by Graduate Hotels.

Important information:

Reservation is needed, to pre-arrange please contact the property.

The credit/debit card used to book a pre-paid rate must be presented to reception on arrival at the hotel. Please note that failure to do so will result in an alternative payment method being required.

There should be a charge for the thermal suite :
- guests with treatment (access is included in the price)
- guests without treatment (£20 per person)
- nonresidents without treatment (£30.00 per person hourly)

Our wellness center is complimentary access for residents, strongly advise to prebook the thermal suite to avoid disappointment. Spa treatments additional charge, pre book advised.

The Randolph has now electric car charging points. Key points are 22kw fast charging at a price of 55p per kwh. For more info please contact front desk.

Please note bookings over 10 bedrooms or more, or over 25 nights will be subject to group terms. A representative from the hotel will be in contact if this is required

Pet fee is GBP 60 per pet per stay for 1-4 nights, GBP 100 per pet per stay for 5+ nights. Pay at the hotel directly.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for £75 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 48 per day.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 3988 reviews
Cleanliness: 7.66
Service: 9.13
Location: 9.17
Room Quality: 7.62
Amenities: 8.15
Value for Money: 7.61
Food and Beverage: 8.66
Overall Experience: 8.43
N
Nick • solo_traveller • au
7
Nice hotel in a good location.
Pros:

Good location in Oxford, near main streets and 8 min walk from the train station. Lifts worked well. A/c worked well, needed as was hot in July. Had basic in room amenities you would expect to find in a hotel. Bed was large and comfortable. Staff were helpful and friendly. I didn't use any other facilities that were offered in the hotel as I had other things planned.

Cons:

My room in particular had a window facing a wall, meaning not much natural light got in. The lights in the room were also dim, making it hard to read anything. The nightly rate did feel a bit high based on what was included.

2026-07-18 • via Nuitee
F
FERENCZI • couple • fr
9
2026-07-18 • via Nuitee
K
Kris • solo_traveller • be
10
2026-07-16 • via Nuitee
F
Fellipe • extended_group • br
10
2026-07-15 • via Nuitee
P
Philippe • solo_traveller • fr
8
Sûrement pas un 5 étoiles
Pros:

Bien situé dans la ville.

Cons:

Tous les prix sont excessifs...chambres, repas, petit déjeuner, parking, spa...

2026-07-14 • via Nuitee
C
Clive • couple • gb
8
comfortable and convenient
Pros:

breakfast

2026-07-11 • via Nuitee
J
jennifer • couple • gb
6
2026-07-10 • via Nuitee
K
Katherine Carroll • solo_traveller • vn
10
Beautiful building in a great location
Pros:

Beautiful and historical building with lovely rooms. The breakfast was amazing, and the staff were incredible. It was nice to be close to the Drawing Room and the Alice, which were both great places.

Cons:

Although the quality was good, it was a bit on the pricey side. It was a nice experience, but in the future, I'd probably opt for a less expensive option myself.

2026-07-10 • via Nuitee
P
peregrinem2024 • Couples
6
A Distinguished Old Lady Mistreated
Pros:

1. The hotel is furnished in a style somewhere between Indonesia and the Indian sub-continent. A British institution has apparently become a world-weary mix of eastern cultures.
2. In the bedrooms the lighting provided is a clear indication that guests are not expected to read. And only one chair in a double room. There is a library, but it was locked when we tried to access it.
3. Our room looked out on to a brick wall 10 yards away. At £600 per night this did not seem like good value.
4. Breakfast was provided in a brasserie-style area. There are staff floating about, but they clearly regard guests as an impediment, not to be made welcome or, God forbid, provided with service.
5. There is a golden opportunity here for a British hotelier to open a hotel in the centre of this city of dreaming spires and consign this mongrel offering to history. Meanwhile, other city centre options are the Old Bank Hotel and the Mercure Eastgate.

2026-07-08 • via Tripadvisor
U
ugn_b2026 • Business
10
Best business event experience!
Pros:

We could not have picked a better hotel for our business event/retreat!
Starting from the amazing hotel interior and exterior, and finishing with the most welcoming and kind staff working there. Working closely with Taryn, who helped us organize the best itinerary, Fernanda, who helped coordinate everything, and, of course, the front desk staff that always welcomed us with a smile and acted quickly if needed.
Still daydreaming about the experience, thank you to all!

2026-07-07 • via Tripadvisor
M
Mark • couple • us
10
Excellent time spent there.
Pros:

Very cute decor. Large room. Centrally located.

Cons:

Maybe needs a gym

2026-07-06 • via Nuitee
P
Prudence • solo_traveller • zm
1
2026-07-06 • via Nuitee
D
dariens955 • Friends getaway
10
Best Massage in Town
Pros:

Had an amazing massage with Kyle! Highly recommend the deep tissue.

2026-07-05 • via Tripadvisor
1
148fionae • Solo travel
10
Spa Day
Pros:

I had recently facial and candle massage with Kamila and the treatment was divine. My skin is glowing and my back is recovering. The thermal is small but makes you feel privet and I do love the relax lounge good selection of snacks, tea , fruits, magazines etc. Worth every penny.

2026-07-05 • via Tripadvisor
E
Emilia • couple • gb
9
2026-07-05 • via Nuitee
L
laurenrC4510HP • Family
10
The Randolph -Fantastic Experience.
Pros:

Lovely hotel-wonderful
afternoon tea with the most excellent service from Arjun. He exuded a passion for delighting the customer. He was charming and spot on. Thank you, Arjun-you have a bright future in hospitality!!!! Hilton for the win.

2026-07-04 • via Tripadvisor
K
Katie • solo_traveller • gb
7
2026-07-04 • via Nuitee
U
U6891LRelizabethl • Family
10
Afternoon tea!
Pros:

Arjun is the best! He has been such an amazing waiter for afternoons tea and was so amazing and kind and hospitable!

2026-07-03 • via Tripadvisor
志宏 • extended_group • gb
8
非常方便。
Pros:

非常好

2026-07-03 • via Nuitee
1
150omah • Family
4
Terrible service
Pros:

I stayed at the Randolph Hotel by Hilton in Oxford on 30 June 2026 for one night. Having paid £450 for a single night's stay, I expected exceptional service and a comfortable, high-quality experience. Sadly, this was one of the most disappointing hotel stays I've had.

Our experience got off to a terrible start at check-in. The receptionist was cold, unfriendly, and completely unwelcoming. She simply tossed our room key cards onto the desk without offering any information about the hotel. I had to ask every question myself, including breakfast and dinner arrangements, checkout time, parking, and other basic details that should have been explained as part of the check-in process.

We were told our suitcase would be brought to our room immediately, but after waiting 20 minutes we had to call reception to chase it up. The manager eventually delivered it personally, and I took the opportunity to express my disappointment with the service we had received so far.

Before our stay, I had specifically booked an electric vehicle charging space 3–4 days in advance and received confirmation that it had been arranged. On arrival, I reminded both the receptionist and the manager that my car needed charging, and they assured me it would be taken care of that evening. Imagine my frustration when, after checking out and paying an additional £60 for parking, my car was returned without having been charged at all. This meant wasting another hour of my journey searching for a charging point before I could continue home. It was completely unacceptable, especially as this service had been confirmed in advance.

The room itself was another disappointment. It was surprisingly basic for a hotel of this reputation and price, and the mattress was so uncomfortable that it made for a poor night's sleep.

Thankfully, we spent most of our time exploring Oxford and attending a university open day, which meant we weren't in the hotel for long. However, that doesn't excuse the consistently poor service we experienced throughout our stay.

For £450 a night, plus a further £60 for parking, I expected a premium experience. Instead, I received indifferent customer service, poor communication, an uncomfortable room, and a failure to deliver a service that had been promised. I genuinely don't understand how this hotel is associated with Hilton, as it falls far short of the standards I have come to expect from the brand.

This stay was incredibly poor value for money, and I certainly won't be returning. I would strongly recommend that anyone considering staying here looks elsewhere.

2026-07-02 • via Tripadvisor