The Randolph Hotel Oxford, a Graduate by Hilton Hotel

Hotels
8.3 (4046 reviews)
Beaumont St , Oxford , gb

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Spacious and clean rooms
Excellent breakfast variety
Friendly and professional staff
Cons:
Inaccurate amenities listed
Room comfort and service issues

Categories

Cleanliness
7.66
Some rooms had issues such as stains on curtains and hair dryer not working.
Service
9.13
Receptions were friendly and helpful, with notable service improvement despite some delays.
Location
9.17
Great location in the center of the city.
Room Quality
7.62
Issues with room size, dim lighting, and comfort level of mattresses.
Amenities
8.15
Included breakfast variety, but some amenities listed were missing.
Value for Money
7.61
Price does not reflect the overall quality due to several issues.
Food and Beverage
8.66
Excellent breakfast with plenty of choices.
Overall Experience
8.43
Unique décor and ambiance but overshadowed by service and comfort issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 21:58

Property Description

Luxurious Accommodation
Indulge in sumptuous bedrooms with high ceilings and period features at The Randolph Hotel. Each room is equipped with modern amenities including satellite TV, a mini-fridge, and tea/coffee facilities.

Wellness Centre and Dining
Unwind at the hotel's wellness centre after a day of exploring Oxford. Then, treat your taste buds at The Randolph's restaurant, offering a delightful range of European dishes.

Prime Location
Conveniently located in the heart of Oxford, just opposite the renowned Ashmolean Museum, The Randolph Hotel is a stone's throw away from The University of Oxford Colleges and the scenic riverside.

Book now for an unforgettable stay at The Randolph Hotel, by Graduate Hotels.

Important information:

Reservation is needed, to pre-arrange please contact the property.

The credit/debit card used to book a pre-paid rate must be presented to reception on arrival at the hotel. Please note that failure to do so will result in an alternative payment method being required.

There should be a charge for the thermal suite :
- guests with treatment (access is included in the price)
- guests without treatment (£20 per person)
- nonresidents without treatment (£30.00 per person hourly)

Our wellness center is complimentary access for residents, strongly advise to prebook the thermal suite to avoid disappointment. Spa treatments additional charge, pre book advised.

The Randolph has now electric car charging points. Key points are 22kw fast charging at a price of 55p per kwh. For more info please contact front desk.

Please note bookings over 10 bedrooms or more, or over 25 nights will be subject to group terms. A representative from the hotel will be in contact if this is required

Pet fee is GBP 60 per pet per stay for 1-4 nights, GBP 100 per pet per stay for 5+ nights. Pay at the hotel directly.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for £75 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 48 per day.

Location

Property Video

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 4046 reviews
Cleanliness: 7.66
Service: 9.13
Location: 9.17
Room Quality: 7.62
Amenities: 8.15
Value for Money: 7.61
Food and Beverage: 8.66
Overall Experience: 8.43
F
Florence couple gb
6
2026-08-29 via Nuitee
J
Jan couple nl
9
Pros:

De Morse Bar

2026-08-29 via Nuitee
A
Adelina solo_traveller jp
10
2026-08-29 via Nuitee
M
minruic2025 Business
10
Wonderful place to host business event
Pros:

Have our event hosted in Randolph hotel for the second time. Both of our stays here is perfect. Wonderful experience and view of Ashmolean Museum from the Lancaster Room. And also, it is very convenient for us and all our attendees to find the right place because of the central location. Taryn, the event executive, helps us a lot all the time, including the reservation making, setting up and detail communication and so on. It does help us a lot to accommodate any business event.

2026-08-27 via Tripadvisor
K
kerrieunderwood18 Solo travel Bournemouth, Bournemouth, Christchurch and Poole, Dorset, England
10
Worth every penny!
Pros:

I spent an indulgent three nights on a solo trip to Oxford in the wonderful hotel. I booked the hotel because of its location and its links with the Inspector Morse TV shows. There is a quiet grandeur to this hotel. The staff were without exception, warm, friendly and very helpful. I was asking where I could get some toothpaste as I had forgotten mine, within minutes I had a couple of tooth care packs delivered to my room. The room was very large, comfortable and well equipped, with a Nespresso machine, tea, water, biscuits and the most comfortable hotel bed I have ever slept in. It was fully airconditioned (controlled within the room) but also had blankets, cushions etc so whatever the weather they had it covered. the bathroom was also very big, well equipped and spotlessly clean. Yes it is expensive, but if you are looking to treat yourself, I would highly recommend it. The locality is perfect for explore all that Oxford has to offer, which is a lot! The Ashmolean museum is directly across the road! I am so glad I went and would go again if money were not an issue. Thank you for a perfect stay!

2026-08-27 via Tripadvisor
M
melih family_with_children tr
10
çok güzel bir özel otel
Pros:

10 numara şahane otel

Cons:

-

2026-08-26 via Nuitee
E
Esther couple gb
9
We loved the hotel-great location, lovely staff and food, and we would return.
Pros:

Room was lovely but would have liked the option of a bath. Breakfast was of a high standard and our dinner was also very good. Location really good-especially for the Ashmolean and the theatre etc

Cons:

No bath. The cost of valet overnight parking was high and our car was covered in bird poo when we had it returned. We felt this should have been cleaned off as the price was high.

2026-08-26 via Nuitee
C
Christine solo_traveller gb
10
A relaxing comfortable stay and would definitely go back, highly recommend.
Pros:

The bed was extremely comfortable and the room was quiet even though I was in a room at the front of the hotel facing the Ashmolean museum. The hotel in general was exceptionally clean. Staff were very polite, friendly and helpful. It is in an ideal location and all the main attractions and sights are within walking distance. I loved the cosy Morse bar.

Cons:

The food could have been better.

2026-08-24 via Nuitee
A
Alison couple au
10
2026-08-23 via Nuitee
L
laurent extended_group fr
5
Dommage pour le confort, l’hôtel présente bien pourtant
Pros:

La deco et l’emplacement .

Cons:

La chambre était malheureusement très inconfortable. Il était impossible de régler le chauffage et il faisait vraiment froid. Le lit était trop mou et trop petit, et le plancher n’étant pas droit, le lit était lui-même incliné. La chambre était également assez bruyante. Une nuit peu reposante dans l’ensemble.

2026-08-22 via Nuitee
S
Sivam couple gb
8
Good but too expensive
Pros:

Location and quality

Cons:

My initial room was very very poor especially given the price. Once I raised this the staff were very good at moving me

2026-08-22 via Nuitee
D
dularah2026 Couples
10
Excellent stay and lovely welcome!
Pros:

We’ve just checked into the Randolph Hotel, Hilton Oxford, and so far we’re really impressed. The hotel is beautiful, the room is lovely, and everything feels very welcoming.

A special thank you to Maria at reception, who was extremely friendly and helpful. She gave us a really nice room and made us feel very welcome from the moment we arrived.

Thank you, Maria, for the wonderful service! We’re looking forward to enjoying the rest of our stay. 😊

2026-08-21 via Tripadvisor
A
Anouk couple fr
10
Magnifique.
Pros:

La décoration et le style typiquement britannique sont magnifiques. L’emplacement est parfait. Il y a un valet parking.

Cons:

Rien.

2026-08-21 via Nuitee
L
Linda extended_group gb
5
Average and over priced and we travel a great deal. Standards need improving
Pros:

Location

Cons:

Needs better staff training. Especially the reception staff when checking out.
Not happy with cases left in entrance waiting for someone to bring them to our room.
Anyone could have taken something
Waiting ten minutes for someone to find a bottle opener to open a bottle of wine for a glass of wine in the bar. Running around trying to find out where one was. The front door area looked as if it should be swept and re painted. First impressions count.

2026-08-21 via Nuitee
T
timtA8531WL Couples
10
Randolph Hotel is terrific
Pros:

We loved this hotel - right in the heart of Oxford University! The Alice is a wonderful restaurant for dinner or high tea (we had both). Wonderful service - friendly - we will be back!

2026-08-20 via Tripadvisor
H
hollykG6044YW Business
10
An Oxford Gem
Pros:

Stunning hotel right in the heart of Oxford with a whimsical Lewis Carroll Alice in Wonderland theme. The staff was absolutely lovely. Taryn was a dream to work with. The girls at the front desk were patient and knowledgeable. The daily buffet breakfast at The Alice was delicious. Spacious rooms, excellent air conditioning, and super comfy beds. They'll also replenish the biscuits in your tea set if you have a little sweet tooth. Thank you! I can't wait to come back.

2026-08-19 via Tripadvisor
A
Amanda couple gb
9
Wonderful
Pros:

Beautiful hotel in a fabulous location , every member of staff was courteous and helpful .
Room was spotless and comfortable and very quiet.
Food was excellent.
Great location for sightseeing.
Great to be able to park at hotel and not worry about the car.
A wonderful stay.

2026-08-19 via Nuitee
C
clairehG2320ZO Family
8
Lovely decor and atmosphere
Pros:

Excellent food very friendly professional service from Jessica and Alpha. Beautiful Alice restaurant but service of food from kitchen was very slow..complimentary pudding due to time we were sat waiting.
Would vist again

2026-08-18 via Tripadvisor
S
sylviaeK1016XX Friends getaway United States
10
Lovely Place
Pros:

We enjoyed our time at the beautiful
hotel, Graduate, in Oxford. The atmosphere was superb with lots of areas to read, relax, and visit with friends. We found the staff to be very courteous and helpful. All areas were very clean and well maintained. I would definitely stay here again! Lovely place!

2026-08-18 via Tripadvisor
P
Pérez de Tena solo_traveller es
10
Magnífico Hotel para conocer Oxford
Pros:

El trato del personal, resaltando a Mariana, una profesional excepcional con un saber estar y una empatía magnífica y fuera de serie. La ubicación es fantástica. La habitación amplia y comodísima. La recepción maravillosa. Todo en general de diez.

Cons:

Nada

2026-08-18 via Nuitee