The Randolph Hotel Oxford, a Graduate by Hilton Hotel

Hotels
8.3 (4013 reviews)
Beaumont St , Oxford , GB
+44 344 879 9132

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Central, excellent location (close to Ashmolean and main attractions)
Spacious, beautifully decorated rooms
Very comfortable beds and blackout curtains
Exceptionally clean and well organised rooms and bathrooms
High-quality bathroom products
Good breakfast variety served until 11:00
Efficient check-in and some attentive staff (named praise)
Cons:
Service short-staffed at times — slow in tea room/restaurant and delayed responses (earplugs, service)
Some rooms distant / accessed via maze of back corridors and different street
Street noise disturbed sleep for at least one party
Unprofessional reception incident (paperwork/price details shown publicly)
Slow dining service (ordering, bill/payment) and awkward waiter interactions
Staff eating near reception caused food smell in reception area

Categories

Cleanliness
8.8
Rooms described as exceptionally clean, tidy and well organised; bathrooms praised for high-quality finishes and products.
Service
7.5
Mixed: some staff praised as excellent and attentive and check-in was efficient, but multiple reports of being short-staffed, slow service in tea room/restaurant, delays fulfilling requests (earplugs) and an uncomfortable reception interaction.
Location
9
Repeatedly noted as central and excellent — close to main attractions and opposite the Ashmolean; one comment about rooms being located on a different street reduces perfection slightly.
Room Quality
8.5
Rooms described as spacious, beautifully decorated, cosy with very comfortable beds and blackout curtains; some guests reported their rooms were remote (access via back corridors) and noise from a busy street affected sleep for one party.
Amenities
8.5
High-quality bathroom products and attractive fixtures noted; breakfast served until 11:00 a.m. was appreciated. Some operational shortcomings (e.g., limited staff availability) affected perceived premium service.
Value for Money
8.3
Not explicitly discussed by reviewers; assigned target overall rating.
Food and Beverage
7.8
Breakfast received positive comments for variety and quality, but dining service suffered from slow ordering, long waits for bills/payments and at least one negative interaction with a waiter refusing a simple substitution.
Overall Experience
8
Generally positive stay with strong location, attractive rooms and good cleanliness; however, service inconsistencies, noise issues for some rooms and occasional operational lapses tempered the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Luxurious Accommodation
Indulge in sumptuous bedrooms with high ceilings and period features at The Randolph Hotel. Each room is equipped with modern amenities including satellite TV, a mini-fridge, and tea/coffee facilities.

Wellness Centre and Dining
Unwind at the hotel's wellness centre after a day of exploring Oxford. Then, treat your taste buds at The Randolph's restaurant, offering a delightful range of European dishes.

Prime Location
Conveniently located in the heart of Oxford, just opposite the renowned Ashmolean Museum, The Randolph Hotel is a stone's throw away from The University of Oxford Colleges and the scenic riverside.

Book now for an unforgettable stay at The Randolph Hotel, by Graduate Hotels.

Important information:

Reservation is needed, to pre-arrange please contact the property.

The credit/debit card used to book a pre-paid rate must be presented to reception on arrival at the hotel. Please note that failure to do so will result in an alternative payment method being required.

There should be a charge for the thermal suite :
- guests with treatment (access is included in the price)
- guests without treatment (£20 per person)
- nonresidents without treatment (£30.00 per person hourly)

Our wellness center is complimentary access for residents, strongly advise to prebook the thermal suite to avoid disappointment. Spa treatments additional charge, pre book advised.

The Randolph has now electric car charging points. Key points are 22kw fast charging at a price of 55p per kwh. For more info please contact front desk.

Please note bookings over 10 bedrooms or more, or over 25 nights will be subject to group terms. A representative from the hotel will be in contact if this is required

Pet fee is GBP 60 per pet per stay for 1-4 nights, GBP 100 per pet per stay for 5+ nights. Pay at the hotel directly.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for £75 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 48 per day.

Location

Property Video

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 4013 reviews
Cleanliness: 8.8
Service: 7.5
Location: 9
Room Quality: 8.5
Amenities: 8.5
Value for Money: 8.3
Food and Beverage: 7.8
Overall Experience: 8
R
Ray • couple • gb
9
Historic
Pros:

Staff were excellent and very attentive. Thank you Barbara.

Cons:

Nothing

2026-10-30 • via Nuitee
A
Aliya • couple • gb
8
2026-10-29 • via Nuitee
J
Joana • solo_traveller • gb
10
One night stay
Pros:

Beautiful hotel in central Oxford, big beautifully decorated rooms and excellent restaurant service and food

2026-10-28 • via Nuitee
A
Andrii • solo_traveller • ua
7
2026-10-27 • via Nuitee
S
Suzanne • couple • us
8
2026-10-26 • via Nuitee
I
Igor • solo_traveller • ua
8
2026-10-26 • via Nuitee
C
Celia • solo_traveller • gb
10
2026-10-26 • via Nuitee
J
Joana • solo_traveller • gb
7
Short stay in Oxford
Pros:

Central location, good food and beautiful decor

Cons:

Tea room seemed short staffed, slow service and no coordination with reception staff

2026-10-25 • via Nuitee
L
Louise • couple • fr
8
2026-10-25 • via Nuitee
J
John • family_with_children • gb
7
Pros:

Amazing location

Cons:

The rooms were far away and located in a different street - you walked to your rooms by a maze of back corridors and up and down back stairways

2026-10-24 • via Nuitee
S
Sue • couple • gb
10
Perfect for a short stay in Oxford
Pros:

The check in was very efficient, our room was clean, cosy and comfortable. We slept very well with blackout curtains and an extremely comfortable bed. Our room looked out onto the martyrs memorial on the main road but it was still very quiet inside. There was very little corridor noise. We enjoyed the gothic victorian architecture and the English country house decor. I rang down to reception with a query which they sorted out straight away. The location was excellent and within a very short walk were all the main attractions, with the Ashmolean Museum just opposite the hotel. I think the walk to the rail station is about 10 minutes. We would definitely stay here again.

2026-10-24 • via Nuitee
O
Olena • couple • gb
9
Pros:

The room was spacious, beautiful, and extremely comfortable. The bed was very comfortable and beautifully made, and the whole room was exceptionally clean, tidy, and well organised. I really liked the theme of the room, the quality of the curtains, and the materials used throughout — everything looked stunning and felt very high quality.

The bathroom impressed me very much. The tiles and marble were beautiful and gave it a luxurious feel. I also loved the products provided for body wash, shampoo, and conditioner. I use some of the same luxury products at home, so seeing them in the bathroom immediately added to the feeling of quality and attention to detail.

Breakfast was also very nice, with a fantastic variety of food and plenty of choices. One of the most convenient things was that breakfast was served until 11:00 a.m., which made the whole experience feel much more relaxed and enjoyable.

Cons:

The hotel appeared to be short-staffed. On arrival at around 3 p.m., we waited about 10 minutes at reception while one receptionist assisted another guest and another seemed busy walking back and forth.

It was my partner’s birthday present, and I had booked and paid for everything in advance. However, the receptionist placed paperwork in front of both of us showing prices and financial details. This made me uncomfortable, as I would have preferred this information to be discussed more privately.

The hotel is five-star, but at times the service did not feel premium. Staff were helpful, but the experience lacked the personal attention I would expect from a luxury hotel.

We also waited a long time in the piano room before approaching a waiter ourselves for food and drinks. In the restaurant, it took a long time to place our order, receive the bill, and then pay by card.

My partner asked if the mashed potatoes could be removed or replaced with chips. The waiter said no and suggested carrots instead. I found it slightly funny, but my partner did not, and eventually decided not to order any food.

At night, it was very difficult to sleep because our room faced a busy street. Cars and motorbikes were extremely noisy. My partner went to reception to ask for earplugs but waited around 20 minutes and returned without them because the staff were too busy. At around 1:30 a.m., I went downstairs myself to ask.

There was also a strong smell of food around the reception area, as a member of staff was eating in the nearby staff room. Of course, staff need breaks, but this did not feel appropriate for a five-star reception area.

At breakfast, we were seated next to a cold corridor, even though we had asked for a different table.

2026-10-23 • via Nuitee
K
Korth • couple • us
5
Customer service needs improvement.
Pros:

The Hotel lobby was pretty and the sitting areas. Location is great. Rooms were okay but I would have expected a little better for the price.

Cons:

The staff was not friendly. Sometimes quite rude. We asked to access our van and we were treated very rudely by the two staff members at the desk. Very unacceptable. { October 6th } We also booked a king size bed and our room was changed without asking us. We were told it was an upgrade but the bed was small and so was the room. Customer service could greatly improve for the price. Location is not good enough. We will chose a different hotel next time just to find better customer service despite the price.

2026-10-21 • via Nuitee
S
Sherif • solo_traveller • qa
2
2026-10-21 • via Nuitee
R
Ruth • solo_traveller • us
10
Pros:

Everything was lovely.

2026-10-20 • via Nuitee
M
Magdalena • couple • pl
10
Pros:

Hotel przepiękny, wyjątkowy. Pokoje klimatyczne, czyste, zadbane. Obsługa cudowna. Bardzo polecam, wspaniałe doświadczenie.

2026-10-19 • via Nuitee
K
Kenneth • solo_traveller • us
7
2026-10-18 • via Nuitee
H
Henrik • couple • dk
4
Pros:

Strange up in down hotel

2026-10-17 • via Nuitee
D
Denise • family_with_children • br
6
Regular
Pros:

Sim mas o ar condicionado não funcionava e passamos um calor que não nos deixou dormir

Cons:

Um pouco velho e cheiro de mofo

2026-10-17 • via Nuitee
M
Margaret • couple • gb
9
2026-10-16 • via Nuitee