Mercure Salisbury White Hart Hotel & Apartments

Hotels
Mercure
8.1 (1680 reviews)
St John St , Salisbury , gb

Children allowed
Pets allowed

Facilities

Nightclub
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Convenient location
Cons:
Noise issues
Room decor outdated

Categories

Cleanliness
7.43
Some comments noted issues with mess outside and air conditioning, but overall rooms were described as spotless.
Service
8.9
Staff were frequently mentioned as friendly, helpful, and accommodating throughout various reviews.
Location
8.44
Multiple reviews highlighted the convenient and central location close to the city attractions.
Room Quality
7.39
Rooms were generally comfortable, but some had issues with noise and outdated decor.
Amenities
7.92
Standard amenities were noted; issues like empty soap dispensers were mentioned by a few guests.
Value for Money
7.88
Guests expressed that they expected more comfort for the price, affecting perceptions of overall value.
Food and Beverage
8.93
Breakfast received positive comments regarding variety and quality, adding to the overall experience.
Overall Experience
7.9
Overall sentiment reflected pleasant stays with some minor issues; guests indicated they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-28 07:58

Property Description

Modern Rooms and Amenities

The Mercure Salisbury White Hart Hotel offers elegantly designed modern rooms with en suite bathrooms and tea/coffee making facilities, ensuring a comfortable stay for guests.

Dining Experience

Indulge in British cuisine at the Squires Restaurant, complemented by a relaxing lounge offering a variety of snacks, light meals, and cream teas throughout the day. Enjoy pre and after-dinner drinks in a sophisticated setting.

Prime Location

Situated in the city centre, this Georgian hotel provides easy access to popular attractions such as Stonehenge and Old Sarum, making it the perfect base for exploring the historic city of Salisbury.

Experience luxury and convenience at the Mercure Salisbury White Hart Hotel. Book now for an unforgettable stay.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the credit card used to book must be presented upon arrival.

Throughout the year, the hotel is a popular wedding destination so please check with the hotel if you feel this may affect your stay.

In December, Christmas parties take place in the hotel almost every night and there are nightclubs running until midnight. Therefore, the hotel restaurant will close for the month and no dinner will be available.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SOU

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 7.50 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £5 per person per night when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 16 years old stay for £15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 1680 reviews
Cleanliness: 7.43
Service: 8.9
Location: 8.44
Room Quality: 7.39
Amenities: 7.92
Value for Money: 7.88
Food and Beverage: 8.93
Overall Experience: 7.9
M
Mark couple gb
8
2026-04-18 via Nuitee
P
Philip C solo_traveller gb
10
2026-04-18 via Nuitee
S
Samantha solo_traveller gb
8
Perfect for a very short stay. A bit too small for anything longer. (room 123)
Pros:

The room was lovely, a little small but very cosy. The bed was very comfortable, very accommodating to dogs which is great. Breakfast was nice and staff were really pleasant and friendly.

Cons:

Water pressure in the shower was low. I could hear the TV in a neighbouring room.

2026-04-16 via Nuitee
F
fran family_with_children gb
9
Pros:

Clever Trevor mascot behind reception!

Cons:

Nothing

2026-04-16 via Nuitee
M
Michelle couple gb
9
2026-04-16 via Nuitee
V
Vincent couple be
9
Un très chouette hôtel typique, idéalement situé pour découvrir la magnifique ville de Salisbury
Pros:

-Le style typique
-L’amabilité du personnel
-Petit déjeuner varié et très qualitatif
-Confort de la literie
-Calme
-Accueil exceptionnel réservé aux animaux

Cons:

-Pression de la douche trop faible dans notre chambre

2026-04-14 via Nuitee
M
Michael solo_traveller gb
9
Week end in Salisbury.
Pros:

Convenient for what we were doing.

Cons:

It was all very good. Nothing not to like.

2026-04-13 via Nuitee
M
Mark couple gb
4
Average at best
Pros:

Location

Cons:

Tired and in need of revamp
Very worn carpets
Dust
Noise

2026-04-13 via Nuitee
D
David couple gb
10
Just perfect
Pros:

Great room. Friendly staff and very good breakfast

Cons:

All good

2026-04-13 via Nuitee
M
Marco couple it
7
2026-04-12 via Nuitee
I
Isabel María del Pilar solo_traveller ar
10
2026-04-12 via Nuitee
A
Alan family_with_children gb
7
2026-04-12 via Nuitee
A
Annie solo_traveller gb
5
An acceptable stay for a decent location
Pros:

Great location for shops, restaurants, bars, club etc. Check out at 12 is good.

Cons:

Arrived at reception and said hello to the ladies on the desk, only to be completely ignored. I just stood there with no acknowledgement of my presence for around 5 minutes. Parking very confusing. When I asked reception about the discounted parking I read about online, I was told there is no such thing. Turns out there is discounted parking at the rear of the hotel.
Bed was really hard. Bathroom makes awful loud fan noise when light is switched on, very annoying. Shower didn't work properly, to get any warm water you only get a little dribble with no water pressure. Appreciate its an old building but I could hear every floor board above and around me whenever anyone walked or moved. This noise woke me early and continued for several hours until I assume the guests above finally checked out.

2026-04-12 via Nuitee
J
Joan couple es
10
totalment recomanable
Pros:

Molt cèntric. El personal fantàstic.

2026-04-12 via Nuitee
G
Graham solo_traveller us
8
The Mercure met my needs.
Pros:

Great location
Good breakfast
Never had a problem finding a parking space

Cons:

I stayed in room 226. The water pressure from the shower did not meet my expectations.
On some occasions, the room was on the chilly side and I was unable to get the heating system to operate to warm it.
On other occasions, I wanted some ventilation. The sash window is not working properly. In order to keep it partially open, I had to resort to jamming one of my shoes into the opening.

2026-04-11 via Nuitee
C
Claire solo_traveller gb
8
I loved the restaurant which had a great range of dinner options.
Pros:

The location was excellent.
I loved the view of the cathedral from my window.
The station was not far from hotel so further travel was convenient.

Cons:

Occasional traffic noise.

2026-04-11 via Nuitee
E
Emma couple gg
10
The receptionist was so friendly and helpful
Pros:

The property was amazing

Cons:

Nothing!!

2026-04-11 via Nuitee
M
Michael couple gb
10
2026-04-11 via Nuitee
L
Linda family_with_children gb
7
2026-04-10 via Nuitee
S
Susannah solo_traveller gb
8
2026-04-10 via Nuitee