Mercure Salisbury White Hart Hotel & Apartments

Hotels
•
Mercure
8.1 (1582 reviews)
St John St , Salisbury , gb

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Children allowed
Pets allowed

Facilities

Nightclub
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Convenient location
Cons:
Noise issues
Room decor outdated

Categories

Cleanliness
7.43
Some comments noted issues with mess outside and air conditioning, but overall rooms were described as spotless.
Service
8.9
Staff were frequently mentioned as friendly, helpful, and accommodating throughout various reviews.
Location
8.44
Multiple reviews highlighted the convenient and central location close to the city attractions.
Room Quality
7.39
Rooms were generally comfortable, but some had issues with noise and outdated decor.
Amenities
7.92
Standard amenities were noted; issues like empty soap dispensers were mentioned by a few guests.
Value for Money
7.88
Guests expressed that they expected more comfort for the price, affecting perceptions of overall value.
Food and Beverage
8.93
Breakfast received positive comments regarding variety and quality, adding to the overall experience.
Overall Experience
7.9
Overall sentiment reflected pleasant stays with some minor issues; guests indicated they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-28 07:58

Property Description

Modern Rooms and Amenities

The Mercure Salisbury White Hart Hotel offers elegantly designed modern rooms with en suite bathrooms and tea/coffee making facilities, ensuring a comfortable stay for guests.

Dining Experience

Indulge in British cuisine at the Squires Restaurant, complemented by a relaxing lounge offering a variety of snacks, light meals, and cream teas throughout the day. Enjoy pre and after-dinner drinks in a sophisticated setting.

Prime Location

Situated in the city centre, this Georgian hotel provides easy access to popular attractions such as Stonehenge and Old Sarum, making it the perfect base for exploring the historic city of Salisbury.

Experience luxury and convenience at the Mercure Salisbury White Hart Hotel. Book now for an unforgettable stay.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the credit card used to book must be presented upon arrival.

Throughout the year, the hotel is a popular wedding destination so please check with the hotel if you feel this may affect your stay.

In December, Christmas parties take place in the hotel almost every night and there are nightclubs running until midnight. Therefore, the hotel restaurant will close for the month and no dinner will be available.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SOU

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 7.50 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £5 per person per night when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 16 years old stay for £15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 1582 reviews
Cleanliness: 7.43
Service: 8.9
Location: 8.44
Room Quality: 7.39
Amenities: 7.92
Value for Money: 7.88
Food and Beverage: 8.93
Overall Experience: 7.9
E
ETSUKO • solo_traveller • jp
10
2026-03-07 • via Nuitee
S
Sally • solo_traveller • gb
8
Over the years I have stayed several times in The White Hart and it never disappoints.
Pros:

1st floor courtyard room rather noisy on first evening due to function below, otherwise all fine, though would have preferred to be further along the corridor. On departure, enquiring about bathroom facilities, I found you have rooms with baths, not just showers, so will remember to book one when I next visit. Breakfast, as always, was a treat with your wide range of choice. Location of hotel is ideal base for visiting the many attractions in Salisbury and the neighbouring area, whether on foot or by transport, public or private.

Cons:

Nothing comes to mind - except that, as an elderly visitor to an elderly hotel, I need to remember where the floor passages are uneven and contain small steps in the upstairs corridor - but that is just part of the charm of staying in a place that fits so well in a beautiful city like Salisbury.

2026-03-07 • via Nuitee
M
Michael • couple • gb
8
2026-03-07 • via Nuitee
L
Lisa • extended_group • gb
9
Beautiful hotel with good parking and choice of rooms or apartments
Pros:

We travelled for a very important funeral of the our dear friend, 105yr old, oldest Royal Marine left. We knew it would be busy, so we booked the White Hart Hotel for the location and parking. There was also a disabled access apartment which is great for wheelchair users which my parents used, whilst 2 of us stayed in rooms in the hotel. Breakfast was a huge choice and well presented, cereals and fruit laid out on a circular table. Evening meal was very good. Staff polite at all times and nothing was too much trouble. Very rare these days. Keep up the good work.

Cons:

I have requested that hand rails be placed in the showers and also those with a shower over the bath. Disabled bathroom was brilliant surrounding the toilet area, wet shower area just lacks grab rails which I explained to the hotel when we left and reception was pleased with the feed back.

2026-03-05 • via Nuitee
B
Ben • couple • gb
2
2026-03-02 • via Nuitee
A
Adam • solo_traveller • gb
9
2026-03-02 • via Nuitee
C
Courtney • couple • gb
9
Cons:

Little bit disappointed with breakfast food quality, however this didn't affect our stay much. Our very large comfy bed was actually 2 pushed together, which we found out the hard way lol! Overall, lovely place with friendly staff. Would stay again.

2026-03-02 • via Nuitee
S
Stephen • solo_traveller • gb
7
Great location
Pros:

Great location. Lovely old building jn centre of town.

Cons:

Insufficient parking (event in the restaurant on Friday evening). Very loud music from pub across the road till midnight

2026-03-01 • via Nuitee
P
Prabhakar • extended_group • nl
9
2026-03-01 • via Nuitee
M
Maggie • couple • gb
10
Pros:

Excellent location and staff went beyond.

Cons:

The bathroom sink took a very long time to drain.

2026-03-01 • via Nuitee
A
Andrew • couple • gb
10
Great from start to finish , we will be back for sure
Pros:

Location and staff

Cons:

Nothing

2026-02-28 • via Nuitee
B
Brian • couple • gb
8
Very pleased over all. 9/10
Pros:

Very please r room, lots of space. We had an apartment so much more than just a room. Facilities were good. Everything you nigh need for a self cater was there.

Cons:

Lighting was too bright in lounge kitchen. There were no clothes hooks in the bathroom

2026-02-27 • via Nuitee
S
Sandeep • solo_traveller • gb
10
2026-02-25 • via Nuitee
P
Paul • family_with_children • gb
6
Central location accommodation
Pros:

Central location , clean rooms and helpful staff

Cons:

The hotel is tired and needs a refurbishment.

2026-02-24 • via Nuitee
M
Mark • solo_traveller • gb
9
Very comfortable - perfect location.
Pros:

Very helpful friendly staff. Perfect position close to Cathedral and rest of city. Great to have parking available.

2026-02-23 • via Nuitee
D
David • family_with_children • gb
8
Pros:

Great location. Friendly staff. Comfortable bed and nice room

Cons:

Lack of escalator but the hotel did warn me about it in advance.

2026-02-22 • via Nuitee
B
Bryn • couple • gb
8
Great location, nice rooms, lovely staff
Pros:

Great location, nice rooms, comfortable beds. Staff lovely

Cons:

Dated in places, area around reception particularly furniture in need of replacement.

2026-02-22 • via Nuitee
M
MIKE • family_with_children • gb
10
Pros:

Been before all good, parking, nice restaurants nearby

Cons:

Breakfast sausages too salty to eat

2026-02-22 • via Nuitee
S
Sandra • family_with_children • gb
10
Definitely going back
Pros:

The staff in particular. Sharon, Jack and Connor were outstanding in their commitment to making our stay great.

Cons:

Nothing

2026-02-14 • via Nuitee
R
Robert • family_with_children • gb
10
Pros:

The gentleman on the front desk yesterday and today was professional, kind and very helpful.

Cons:

All good.

2026-02-12 • via Nuitee