Mercure Salisbury White Hart Hotel & Apartments

Hotels
•
Mercure
8.1 (1582 reviews)
St John St , Salisbury , gb

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Children allowed
Pets allowed

Facilities

Nightclub
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Convenient location
Cons:
Noise issues
Room decor outdated

Categories

Cleanliness
7.43
Some comments noted issues with mess outside and air conditioning, but overall rooms were described as spotless.
Service
8.9
Staff were frequently mentioned as friendly, helpful, and accommodating throughout various reviews.
Location
8.44
Multiple reviews highlighted the convenient and central location close to the city attractions.
Room Quality
7.39
Rooms were generally comfortable, but some had issues with noise and outdated decor.
Amenities
7.92
Standard amenities were noted; issues like empty soap dispensers were mentioned by a few guests.
Value for Money
7.88
Guests expressed that they expected more comfort for the price, affecting perceptions of overall value.
Food and Beverage
8.93
Breakfast received positive comments regarding variety and quality, adding to the overall experience.
Overall Experience
7.9
Overall sentiment reflected pleasant stays with some minor issues; guests indicated they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-28 07:58

Property Description

Modern Rooms and Amenities

The Mercure Salisbury White Hart Hotel offers elegantly designed modern rooms with en suite bathrooms and tea/coffee making facilities, ensuring a comfortable stay for guests.

Dining Experience

Indulge in British cuisine at the Squires Restaurant, complemented by a relaxing lounge offering a variety of snacks, light meals, and cream teas throughout the day. Enjoy pre and after-dinner drinks in a sophisticated setting.

Prime Location

Situated in the city centre, this Georgian hotel provides easy access to popular attractions such as Stonehenge and Old Sarum, making it the perfect base for exploring the historic city of Salisbury.

Experience luxury and convenience at the Mercure Salisbury White Hart Hotel. Book now for an unforgettable stay.

Important information:

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the credit card used to book must be presented upon arrival.

Throughout the year, the hotel is a popular wedding destination so please check with the hotel if you feel this may affect your stay.

In December, Christmas parties take place in the hotel almost every night and there are nightclubs running until midnight. Therefore, the hotel restaurant will close for the month and no dinner will be available.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SOU

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 7.50 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £5 per person per night when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 16 years old stay for £15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 1582 reviews
Cleanliness: 7.43
Service: 8.9
Location: 8.44
Room Quality: 7.39
Amenities: 7.92
Value for Money: 7.88
Food and Beverage: 8.93
Overall Experience: 7.9
A
Angela • couple • gb
8
2026-03-28 • via Nuitee
S
Sandra • couple • ch
9
Es hat alles top geklappt, das Personal ist sehr zuvorkommend!!
Pros:

Die Lage des Hotels ist sehr gut, die Möglichkeit direkt beim Hotel zu parken ist ein grosser Vorteil.

2026-03-28 • via Nuitee
W
Wilkinson • couple • gb
10
very good
Pros:

We were upgraded to a apartment for our stay at no extra cost to us.
The apartment was very clean and well set out.
Wet room was lovely and toiletries provided.
Bed really comfy.
Coffee maker was a really nice touch.

Cons:

Lighting in the living area was very harsh, could of done with a table lamp to make the room more inviting during the evening.
No extra pillows or blankets in the bedroom.
No information about the hotel in the accommodation eg: breakfast, bar, restaurant times, check out times.
Walk to the main reception from the apartment through the carpark at night was very dark.

2026-03-26 • via Nuitee
A
Angus • couple • gb
8
Good location to visit Salisbury.
Pros:

The hotel is well placed in the centre of Salisbury. The room was a good size with a large shower room.

Cons:

The shower waste seemed to be partially blocked as the water collected in the shower tray,

2026-03-25 • via Nuitee
J
Jackson • couple • gb
10
Clean comfortable and quiet but No mini fridge
Pros:

Clean comfortable and quiet

Cons:

No mini fridge

2026-03-25 • via Nuitee
C
Chris • solo_traveller • gb
9
2026-03-25 • via Nuitee
C
Catherine • couple • gb
7
Pros:

comfortable bed. Luggage looked after after check out. 2 chairs.

Cons:

Windows misted up, corner of part of carpet broken, no fridge

2026-03-25 • via Nuitee
G
Gerald • solo_traveller • gb
9
2026-03-24 • via Nuitee
D
Diane • solo_traveller • gb
1
Cons:

There was an event going on late into the evening. Very loud and impossible to sleep. When I tried to phone reception no one picked up even after several attempts.

2026-03-23 • via Nuitee
G
Gillespie • solo_traveller • gb
8
The staff were very helpful and friendly
Pros:

The location was brilliant

Cons:

It felt a bit dated

2026-03-23 • via Nuitee
M
Michael • solo_traveller • gb
8
Pros:

Excellent location. Very helpful and friendly staff.

Cons:

Check in was poor but may have been short staffed at that time?

2026-03-22 • via Nuitee
R
Robert • couple • gb
3
Over priced
Pros:

Location
Good breakfast
Staff very good and friendly

Cons:

Mould in shower general decoration
Very old and tired and needs refurbishment

2026-03-22 • via Nuitee
M
Maggie • couple • gb
8
2026-03-22 • via Nuitee
T
Theresa • solo_traveller • gb
10
Great staff and location, would stay there again.
Pros:

Staff were friendly and helpful. Good location with car parking. Fairly quiet overnight.

2026-03-22 • via Nuitee
J
James • solo_traveller • gb
8
2026-03-22 • via Nuitee
M
Mark • couple • gb
8
Good location in this lovely small city.
Pros:

Good location in the centre. 5 minutes walk from the Cathedral. Room was great. We had a 3 room apartment with separate lounge. Nice shower. Good breakfast.

Cons:

Bed was very soft and we both didn’t sleep well as a result. Was also a standard double rather than king size. Put case on top of the wardrobe which was covered in dust.

2026-03-21 • via Nuitee
P
Patricia • family_with_children • gb
9
Pros:

Perfect location to visit the Cathedral, the market, shops and restaurants. Do much history.
Great staff.
Big room.
Lovely hotel. Beautiful old building.

Cons:

They was nothing to dislike. However, need to let people know about the stairs at booking. There is no elevator. Staff were more than accommodating to help with luggage.

2026-03-21 • via Nuitee
G
Gillian • family_with_children • fr
8
2026-03-20 • via Nuitee
P
Paul • family_with_children • gb
10
2026-03-19 • via Nuitee
J
James • couple • gb
8
Great for exploring Salisbury and the surrounding area
Pros:

We were upgraded to an apartment which had a lot more space, was comfy and offered us options for our stay.

Cons:

There were two small things that could have made the apartment so much better; some sort of shelf near the sink to put toiletries rather than the ledge over the toilet which was the other side of the bathroom, and more hanging space for clothes in the bedroom.

2026-03-18 • via Nuitee