Holiday Inn Dover by IHG

Hotels
Holiday Inn Hotels & Resorts
8.3 (2472 reviews)
Singledge Lane , Dover , gb

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Close to ferry terminal
Friendly staff
Clean and comfortable rooms
Good breakfast
Cons:
Cleanliness issues in some rooms
Dining service slow
Noise from parties

Categories

Cleanliness
7.63
Multiple mentions of cleanliness; however, some rooms reported issues.
Service
8.6
Generally positive comments about staff friendliness and efficiency.
Location
9.14
Proximity to ferry terminal is highly appreciated.
Room Quality
8.59
Rooms are described as clean, cozy, and comfortable.
Amenities
8.12
Amenities are adequate, but some guests had issues with dining service.
Value for Money
8.08
Good value considering location and room quality.
Food and Beverage
7.63
Breakfast is praised, but dining service issues noted.
Overall Experience
8.6
Overall positive stays with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:37

Property Description

Luxurious Accommodations

Holiday Inn Dover offers elegant 4-star rooms with en suite bathrooms and power showers. Enjoy free Wi-Fi and interactive TVs for entertainment.

Dining and Leisure

Indulge in the Bella Italia Restaurant's delicious à la carte menu or sip on cocktails at the Mediterranean-style Junction Bar. Stay active at the 24-hour gym or unwind at the cozy onsite cafe.

Convenient Location

Situated near Dover's Ferry Port and White Cliffs, our hotel is a short drive from Dover Castle and ferry terminals. With free parking and easy access to the A2, Leaf Hotel is the perfect choice for your Dover stay.

Important information:

Please note that this property can accommodate dogs but will not accommodate other types of pets.

Please note that dogs will incur an additional charge of GBP 25 per day per room, per dog.

Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 16 and older are allowed.
    Children 16 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.3
Based on 2472 reviews
Cleanliness: 7.63
Service: 8.6
Location: 9.14
Room Quality: 8.59
Amenities: 8.12
Value for Money: 8.08
Food and Beverage: 7.63
Overall Experience: 8.6
S
sim0nfreeman Solo travel London, England
4
Poor experience, filthy toilet seat, poor value, not dog friendly. Be warned.
Pros:

I was sadly disappointed by my experience here. I’m normally upbeat about hotel stays and I was excited to be starting my trip to France from Dover. I booked one night here. I normally stay at the marina hotel in Dover but it was full. So I opted for the holiday inn. It has all the charm of a motorway service station hotel without the motorway. I was staying with my two chihuahuas booked through booking.com. I travel with my dogs regularly in UK and France. Booking.com showed this hotel as dog friendly. They say charges may apply but nothing is shown at time of booking. Why they are not up front about this became clear. When I arrived I was told there would be a £25 per dog per night charge. A robust debate stated about the fact that these charges were not made clear up front at time of booking and that I had never ever been charged such a ridiculous amount anywhere before. If I had known, I would not have stayed but it was 22:00 when I arrived and it was too late to do anything. I will give the guy at reception some credit as after significant push back he only charged me for one dog. But even at £25 per night for the two, the charges were still high. There is also a £100 deposit for the dogs to pay which takes time to get refunded and of course no inspection in the room is done at time of exit so I’m nervous about what might be claimed. My dogs slept on their blanket on the floor, never went ont he beds etc. But I’m still nervous. There is very little external space to exercise the dogs. So while this place does accept dogs, I would not take dogs here unless you have lots of money. It may accept dogs but falls far short of a dog friendly status. Barely tolerated would be a better way of putting it.
The room was comfortable and quite small. It had coffee and tea facilities which was good. The bathroom was aged and the toilet was not clean and made me nauseous at the amount of pee stains on the toilet lid. I wanted to bleach my hands after touching it. It’s not acceptable. It’s poor value for money at £139 a night. Dogs can’t be left in the room alone and they are not allowed in the restaurant so you are pretty screwed if you want food or breakfast.

The guy at reception was nice and he did try and be helpful. I reported the state of the toilet upon exit. Also the stained carpets.

Message for management. Be upfront about your charges. If you don’t really want dogs there don’t accept them. If you do, make it a wonderful experience. Dump the deposit. Make the owners of dogs feel welcome and to most, dogs are one of the family. Given the state of the room, charging me a deposit for the dogs is cheeky. Why not clean your rooms properly instead.

2026-05-30 via Tripadvisor
S
Simon solo_traveller gb
4
Disappointing stay. Overpriced and all the charm of sleeping in a motorway service station.
Pros:

The reception staff were nice

Cons:

The pricing for the dogs was obscene at £25 per dog per night Nd this was no disclosed until arrival. The toilet seat in my room was disgusting. Stains on carpets.

2026-05-30 via Nuitee
R
Roman couple de
9
Nicht nur zum Übernachten geeignet
Pros:

Holiday Inn-üblich komfortabel

2026-05-30 via Nuitee
A
Andrea solo_traveller de
3
Zu teuer für die Leistung
Pros:

Gute Lage zur Fähre

Cons:

Extrem hoher Preis für den Hund (25£ pro Nacht) plus 100£ Sicherheit im Falle von Verschmutzungen, die nach 5 Tagen noch nicht erstattet sind.
Klimaanlage kühlt nicht ausreichend. Nach einem Tag mit 30° hatte es über 30° im Zimmer, was auch nachts nicht weniger wurde.

2026-05-29 via Nuitee
E
Edwin solo_traveller gb
10
First. Class staging post for trip abroad.
Pros:

Excellent Hotel,great location for the Port, excellent parking,comfortable bed,room, excellent Shower, towels. Food and service was also very good. Always stay there when’s taking the Ferry.

Cons:

Can’t fault it for the price

2026-05-29 via Nuitee
P
Paula solo_traveller gb
9
Pros:

Lovely staff,.nice and clean and close to the port. Comfy beds :)

2026-05-28 via Nuitee
V
Vissers solo_traveller be
10
2026-05-28 via Nuitee
M
Mick Amies solo_traveller gb
8
2026-05-27 via Nuitee
C
CFPANDDWP Couples
10
Ideally located for access to the Port of Dover
Pros:

We stayed one night en-route to Dover for an early morning ferry crossing. Room was clean and comfortable, although it was very hot and dry. We eventually managed to open the window to let in some cooler air. Everything was very clean and well maintained. Unfortunately no time to eat in the restaurant of use the leisure facilities.

Plenty of room in the car park to park our 7.5m motorhome.

2026-05-26 via Tripadvisor
J
Justyna solo_traveller gb
9
2026-05-26 via Nuitee
M
Megan solo_traveller es
9
Great for ferry passengers
Pros:

The location of the hotel is great for guests using the ferry to/from France, and the in-house restaurant is a bonus.

2026-05-26 via Nuitee
E
Ezgi solo_traveller gb
9
2026-05-26 via Nuitee
A
Agnieszka solo_traveller pl
10
2026-05-26 via Nuitee
H
Helene couple de
10
2026-05-25 via Nuitee
P
Paul solo_traveller gb
6
Pros:

Location

Cons:

Small room, tiny bathroom, yet one of the most expensive room rates I've encountered. We ate at the restaurant, food was "meh"

2026-05-25 via Nuitee
S
sara solo_traveller gb
10
Pros:

In a great area. Close to everything. Really welcoming staff . A very nice room with everything you need. Very clean comfortable twin room. We checked out but went back in the afternoon for lunch in the Olive Bar. Very nice food as well. Will definitely return. Thank you

Cons:

Everything was great .

2026-05-25 via Nuitee
A
Antony couple gb
9
Comfortable and welcoming hotel and restaurant.
Pros:

Location, room, bed and service.

Cons:

Nothing.

2026-05-25 via Nuitee
K
Kathrin solo_traveller de
5
Pros:

Mitarbeiter sehr nett und zuvorkommend! Zimmer sauber, gute Ausstattung, sehr nahe zum fährhafen!

Cons:

Preis für den Hund (25 Pfund) überdurchschnittlich hoch! 100 Euro Deposit wenn man mit einem Hund anreist… so noch nicht erlebt!

2026-05-24 via Nuitee
G
Gill family_with_children gb
8
Enjoyed the stay, it met our needs well
Pros:

Liked the breakfast and the staff, who were extremely helpful and the room was comfortable.

Cons:

Hooks to hang towels on in the bathroom would be good.
More parking would be good when you are full and have evening function.
Not over booking rooms would be good too.

2026-05-24 via Nuitee
D
Dawn family_with_children gb
10
2026-05-24 via Nuitee