Holiday Inn Portsmouth by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.4 (5403 reviews)
Pembroke Road , Portsmouth , GB
+44 333 320 9345

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location (near ferry / convenient for events)
Good breakfast with variety
Swimming pool and family-friendly facilities
Friendly/helpful staff in many instances
Some spacious family rooms and sea-view rooms
Useful facilities (mini fridge, luggage hold)
Cons:
Poor evening restaurant experience: slow service and low food quality
Parking problems (limited spaces, fines, difficult manoeuvring)
Inconsistent cleanliness (bar area, at least one unclean toilet / blocked sink)
Small or dated rooms for some guests
Restaurant staff organisation and slow service at dinner

Categories

Cleanliness
6.5
Mixed reports: several guests praised clean rooms and family rooms, but there are specific complaints about the bar area being dirty and at least one report of a blocked sink and an unclean toilet.
Service
6.5
Mixed service sentiment: multiple guests praised friendly or amazing staff, but there are repeated complaints about unfriendly front desk, slow or overwhelmed restaurant staff and poor service at dinner.
Location
9.5
Consistently positive: many comments highlight excellent location (near ferry, convenient for events) and generally strong location satisfaction.
Room Quality
7.2
Mixed: some rooms described as small and basic, while others (family rooms, sea view rooms) were praised for size and features like a mini fridge.
Amenities
9
Strong positives for facilities: swimming pool, children’s play options and good breakfast options were repeatedly praised; parking availability is an issue but pool and other amenities are highly valued.
Value for Money
6.8
Moderate: some guests found good breakfast and facilities, but issues such as dated areas, parking fines/parking problems and occasional poor evening meals reduce perceived value.
Food and Beverage
5.5
Negative overall for evening dining: many complaints about poor dinner quality, slow service and restaurant organisation; breakfast generally received positive comments, but evening food/service problems are prominent.
Overall Experience
8.2
Generally positive stays overall thanks to location, pool, breakfast and several friendly staff, but the experience is often marred by restaurant service/food issues, parking problems and some cleanliness/room-size concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Luxurious Amenities
The Holiday Inn Portsmouth offers a range of luxurious amenities including a You Fit Health Club with a swimming pool, gym, hot tub, steam room, and sauna. Guests can unwind and relax in style during their stay.

Convenient Location
Situated by the sea front, this hotel is in close proximity to the historic Dockyard and Gunwharf Quays leisure and shopping complex. Explore Portsmouth's famous attractions and enjoy a day of shopping and entertainment just a short walk away.

Modern Comforts
Each room at the Holiday Inn features modern comforts such as a flat-screen TV, tea/coffee making facilities, and air conditioning. Enjoy a comfortable and convenient stay with all the necessary amenities at your fingertips.

Book your stay at the Holiday Inn Portsmouth now and experience luxury by the sea.

Important information:

Please note, the Holiday Inn Portsmouth has a Parking Eye installed to ensure there is sufficient car parking available for hotel guests.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SOU

Location

Guest Reviews

7.4
Based on 5403 reviews
Cleanliness: 6.5
Service: 6.5
Location: 9.5
Room Quality: 7.2
Amenities: 9
Value for Money: 6.8
Food and Beverage: 5.5
Overall Experience: 8.2
L
Lord Glyn Holgate • couple • gb
10
2026-10-31 • via Nuitee
W
Wild • family_with_children • gb
5
Pros:

Location

Cons:

The room

2026-10-31 • via Nuitee
M
Muriel • solo_traveller • gb
8
Great hotel but staff need to be more welcoming
Pros:

Was quiet and near where my work event

Cons:

Quiet,clean and comfortable

2026-10-30 • via Nuitee
T
Theresa • family_with_children • gb
10
2026-10-30 • via Nuitee
K
Katharina • family_with_children • de
7
Pros:

tolle Lage. mit Parkplatz. Schwimmbad top. rüde wieder kommen

Cons:

Waschbecken verstopft. Toilette wurde nicht gereinigt..Personal beim Abendessen überfordert.

2026-10-30 • via Nuitee
F
fred • couple • gb
7
2026-10-30 • via Nuitee
M
Matthew • family_with_children • gb
7
2026-10-30 • via Nuitee
J
Jane • family_with_children • gb
7
2026-10-30 • via Nuitee
B
Beverly • family_with_children • gb
10
2026-10-28 • via Nuitee
F
Fangfang • family_with_children • gb
8
2026-10-28 • via Nuitee
K
Ken • couple • gb
7
2026-10-28 • via Nuitee
P
Philip • couple • gb
8
2026-10-28 • via Nuitee
B
Beverly • family_with_children • gb
10
2026-10-28 • via Nuitee
C
Christine • couple • gb
9
Had a lovely break just a shame about the evening meals
Pros:

Room was good. Mini fridge a bonus. Breakfast was really nice. Had a sea view room which was great.

Cons:

Evening meals were not very nice. Jacket potato was hard. Curry did not have any flavour.

2026-10-28 • via Nuitee
S
Sarah • family_with_children • gb
7
Pros:

The breakfast was good, plenty of choice. The room was great, a really good size for a family of 4.
Good facilities and location too.

Cons:

The staff could have been happier considering they are in hospitality and front facing, especially at check in.

2026-10-27 • via Nuitee
M
Magali • family_with_children • ch
8
très bon séjour, sauf le restaurant de l'hôtel
Pros:

piscine super, personnel aimable, grande chambre, mise à disposition de serviettes pour la piscine , petit dejeuner très bien, possibilité de laisser les bagages le jour du départ

Cons:

restaurant de l'hôtel à fuir. Pas à cause de la nourriture qui est bonne, mais à cause du personnel et de l'organisation. 3 tables seulement (1 de 3 personnes, 1 personne seule, et notre table de 3), mais service horriblement long et mal aimable. le serveur était très flegmatique, ne s'occupait pas du tout de nous et s'occupait à autre chose, a mis 20 minutes à nous servir 2 bières. nous avons attendu aussi longtemps pour le plat principal, et le pire pour le dessert: nous avons commandé, et 15 minutes plus tard, il nous a dit qu'il n'y en avait plus. N'a pas proposé de café...NUL!!! A fuir!!!

2026-10-27 • via Nuitee
B
Bridget • family_with_children • gb
8
Pros:

Location
Staff

Cons:

Rooms were small

2026-10-27 • via Nuitee
L
Lau • extended_group • us
5
2026-10-27 • via Nuitee
K
Kim • couple • gb
9
2026-10-26 • via Nuitee
P
Penny • family_with_children • gb
7
2026-10-26 • via Nuitee