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Facilities
Property facilities
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Luggage storage
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Express check-in/check-out
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Fax/photocopying
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Facilities for disabled guests
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Sauna
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Non-smoking throughout
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Wheelchair accessible
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Kid meals
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Heated pool
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Lower bathroom sink
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Emergency cord in bathroom
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Outdoor furniture
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Fruits
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Shallow end
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Delivered food - securely covered
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Access to nearby indoor pool
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Self parking (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Japanese garden
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Secured parking
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Swimming nearby
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Leisure Centre and Spa Facilities
The Holiday Inn Guildford boasts a modern leisure centre with a swimming pool, sauna, steam room, and fully equipped gym. Indulge in rejuvenating treatments at the beauty rooms, ensuring a relaxing stay.
Comfortable and Well-Equipped Bedrooms
The spacious bedrooms at Guildford Holiday Inn feature air conditioning, en-suite bathrooms, tea/coffee facilities, and free Wi-Fi. With cozy sofas, large work desks, and seating areas, guests can unwind in style.
Delicious Dining Options and Convenient Location
Savor exquisite meals at the international restaurant or enjoy local ales at the lounge bar. Located just 3 miles from Guildford Castle, with easy access to Central London, this hotel is the perfect choice for leisure and business travelers alike.
Book now to experience the perfect blend of luxury and convenience at Holiday Inn Guildford Hotel.
All guests are required to present the credit/debit card used to book upon arrival. If you require your reservation to be paid for by a third party, please contact the hotel before arriving to have a third party payment set up.
The property will require government-issued photographic ID of the card holder to be sent to them.
Please be advised that cash payment is not accepted upfront, and you must provide a credit/debit card with sufficient funds to cover the cost of the room rate via a pre-authorization. This usually takes 5-7 working days, dependent on the card issuers processing times.
Please note that the car park is on private land. A fee applies for parking. Guest are required to enter their correct vehicle registration to receive the discounted rate parking of £5 per night. . If you do not enter the correct vehicle registration into the ParkingEye terminals at reception, a Parking Charge Notice may be issued.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
Children from 13 years old to 17 years old stay for £35 per person per night when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Parking
Private parking is possible on site (reservation is not needed) and costs GBP 5 per day.
Location
Guest Reviews
Building, layout, restaurant and bar area all nice, and clean.
The rooms was old, walls full of marks, off coloured white pain, smelt of smoke. Dusty and mould in the bathroom. Carpets looked dirty, didn’t want to take off my shoes.
General staff were nice and friendly but management wasn’t so friendly or approachable.
Clean, breakfast good, staff great, comfy beds, WiFi great as had to work one day
All ok
Good position. Friendly and helpful staff. Good food with good choices. comfortable beds.
Having to pay £8.50 to park.
Friendly staff, very nice room, brilliant breakfast
Having to pay extra for parking
Old facility, need refurbishment. Executive room looks more like ordinary room in 2 stars hotel
Comfy bed and a lovely breakfast -lots of choice! Hotel facilities are great, general areas used by customers i.e bar area, dining area, spa / pool area are modern, clean and comfortable. Most staff were polite and sociable.
The rooms & corridors need updating - decor, lighting etc in room was tired. WiFi was far from great - really hit or miss! One member of staff, a ‘mature’ lady, at breakfast, who then served coffee at the bar, was miserable, bordering on rude - she didn’t even acknowledge my extremely polite 21 yr old when she served him.
Disappointing Stay – Not Worth the Points
We booked a staycation at Holiday Inn Guildford over the bank holiday, using my IHG loyalty points, hoping for a relaxing family break. The plan was simple—let the kids enjoy the pool while my wife and I unwind and spend some quality time together watching movies on Netflix.
Unfortunately, the experience fell far short of expectations.
From around 5pm, the hotel’s internet completely stopped working. We repeatedly checked with reception, only to be told it was “being worked on,” though there was no visible urgency or resolution throughout the evening.
To make matters worse, the air conditioning in our room stopped functioning as well. The room became uncomfortably hot, especially with two young children. After several attempts to reach the team, we were eventually offered a room move which didn’t make sense at 11:30 pm on the night and while the kids were fast asleep. Later we were given two fans—but only after a long wait, and far too late to salvage the evening.
What was meant to be an enjoyable and relaxing stay quickly turned into a frustrating experience. There was little to no proactive communication, no meaningful recovery effort, and no sense of urgency from management to address the issues.
The only best part which I should mention was the swimming pool which the kids and us enjoyed. So won’t take that away from all the other Terrible experience we had.
We left disappointed the next day, feeling that both the experience and our loyalty points were wasted. Sadly, we would not consider returning.
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