Fairfield by Marriott Kalamazoo West

Pam is the nicest, most outgoing, happiest, and helpful hotel employee I've ever met. She is at the forefront of customer service. All the other staff definitely feed off her energy some, but she is the best out there.

We stayed on the first floor. We found that with the curtains, the sheers closed completely, but the heavier ones did not. This made visibility from the outside to see occupants inside at night. We had to use a hanger with clips to close the heavier curtains so no one can see inside. Don’t know if this was a design error, but we were uncomfortable with having people in the parking lot able to see us inside during the evening.

Everything was clean and as advertised

Clean rooms and facility. Staff is quite helpful and we will be there again.

Property is nice and staff was very friendly. No restaurant within walking distance. Breakfast was just ok. Eggs and sausage were not good. Everything else okay

It was a peaceful stay and my kids loved the experience.

Property was clean and maintained.

The staff were great! The room and pool where great! Breakfast was reasonable. Hallway wallpaper needed some attention

comfortable bed nice pool.

This hotel was really run down and gross. There was legit sludge in the shower and the sink. Weeds everywhere all over the property and my entire face has broken out from sleeping on the bed. Don’t walk barefoot- your feet will be black from the carpet in your room.

An older updated Fairfield with helpful proprietors.

Great front desk service

Very clean and convenient

parking lot was small, and a little overun with weeds. there was a leak of some kind in the hallway that they were attempting to clean up the whole time we were there.

We needed a handicapped room which was lovely and especially appreciated the bench for the shower. Also, loved it that our room was right next to the pool. Pam, the receptionist who checked us in, was delightful. Only difficulty was finding the hotel!! We suggest a sign on the highway. Thanks! Bob and Sue

Front lady was great. Helped work out room reservations

Very clean. Stuff was very friendly. Will return

Room was really great and the bed was pretty comfortable. The pillows were also great. The fro t desk was extremely friendly and helpful. The workout room could use a couple of machines repaired, but it was reasonable for a hotel. Overall happy with our stay.

The staff were very friendly. The property was clean and quiet. Nice place. Close to many restaurants.

The check in staff was polite and professional, we got there before it was check in time because we were coming from far and he helped us out by checking in us early.