Pets allowed

Facilities

Meeting rooms
Express check-out
Area shuttle (surcharge)
Comprehensive recycling policy
Health club
No single-use plastic stirrers
Free WiFi
24-hour front desk
Terrace
Garden
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and helpful staff
Great location near shopping
Cons:
Quality of food could improve
Limited meal selection due to tour constraints

Categories

Cleanliness
9.25
Rooms were very good, clean and comfortable.
Service
9.75
Staff are extremely friendly and helpful.
Location
9.25
Very close to a luxury shopping centre and transport to the old town.
Room Quality
9.25
Rooms are spacious, welcoming, and comfortable.
Amenities
8.75
Refrigerator access or ice bucket suggested, but overall adequate.
Value for Money
9.25
Good value for the services and amenities provided.
Food and Beverage
7.25
Meals were overcooked and limited due to organized tour constraints.
Overall Experience
9.25
Very satisfied with service and facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 15:14

Property Description

Experience the elegance and comfort of Sheraton Quito Hotel, perfectly located in the heart of Quito.

Rejuvenating Amenities
Unwind in our state-of-the-art health club, indulge in the hot tub, or relax in the sauna, ensuring a refreshing escape after a busy day.

Culinary Delights
Savor exquisite local and international dishes at Restaurante Cook's, or opt for the convenience of our 24-hour room service and delightful café snacks, complemented by a well-stocked bar/lounge.

Versatile Event Spaces
Host your next event in our expansive conference center, featuring 3229 square feet of flexible meeting space, while benefiting from complimentary Wi-Fi and business amenities to enhance your experience.

Don't miss out on this exceptional stay in Quito; book your room today!

Important information:

  • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: UIO

Property Policies

  • Pets

    Service animals not allowed

  • Pets

    Pets allowed

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

  • Pets

    Pets allowed (no fees)

See all policies

Location

Guest Reviews

9
Based on 120 reviews
Cleanliness: 9.25
Service: 9.75
Location: 9.25
Room Quality: 9.25
Amenities: 8.75
Value for Money: 9.25
Food and Beverage: 7.25
Overall Experience: 9.25
B
bydesea79 • Friends getaway • Enterprise, Christ Church Parish, Barbados
8
Road Scholar visit
Pros:

The rooms were very good, clean and comfortable. I was not happy with the meals. I was with Road Scholar so we had limited selection for meals. he first night I had the fish and it was over cooked and dry. I find this often and usually ask for it to be medium. The second night I had the filet and it was very tough. i had asked for it medium rare and it was well done. I realize that would probably have been different if It was not part of a mass serving.

2025-10-14 • via Tripadvisor
V
Vavilov2015 • Friends getaway • London, England
10
Great start to a holiday in Ecuador
Pros:

Stayed as part of an organised tour. It was about an hour from the airport and is situated very close to a luxury shopping centre and about 6 stops on the train to the old town. Rooms are spacious and welcoming, staff are extremely friendly and helpful, breakfast could fill you up for the day and the in house restaurant pretty good too.
The bed was comfortable and if it weren't for the altitude headache acclimatisation, I'd have slept very well.
The shower is luxurious with plenty of toiletries and thick towels provided. Coffee in the rooms is not great, but you can always go down to the bar and buy one, though it's not cheap. Two bottles of water are provided in the room.

2025-10-12 • via Tripadvisor
T
Tammy L
10
Pros:

Would be nice to have a refrigerator or at least access to an ice bucket and ice.

2025-10-07 • via Nuitee
R
RAUL
10
Pros:

This is my second stay at this hotel, and I am extremely satisfied with their service, the facilities, and the central location.

Will definitely return here if visiting Quito again.

2025-09-29 • via Nuitee
R
Rich • friends
10
Pros:

Nice rooms.

2025-09-24 • via Nuitee
M
mike
10
Pros:

Great staff, very helpful warm greeting

2025-09-12 • via Nuitee
M
MBWorldTraveller • Solo travel • United States
10
Wonderful stay as a Bonvoy Platinum elite
Pros:

Had a wonderful stay at the Sheraton Quito as a Bonvoy Platinum elite. The building itself is not that impressive but it's the inside that counts. Location is very good with tons of restaurants at walking distance plus one block away from a shopping mall although a bit far from tourist landmarks so this is something to consider. Room was fine as expected from Sheraton in one of the Club floors with nice comfortable mattress and bedding. Loved the daily bottles of water, in-room coffee/tea maker, and the ability to open the window for fresh air. Wi-fi worked great and the room had several power/USB outlets near the bed. Nice touch to have complimentary water and juice plus banana bread in the hotel lobby. One disappointing thing was that there were no robes/slippers in the room. As Platinum, I was given access to the Sheraton Club lounge on the 10th floor, which was awesome with breakfast 6:30-10 AM and dinner 6-9 PM Monday-Friday; I didn't try the breakfast but tried dinner on two separate occasions, which were both great with beef, pork one day and fish, chicken another day, both days with different appetizers/soup/rice/veggies and delicious desserts. Lounge has limited service on Saturday/Sunday, so instead they provide access to their on-site restaurants: brunch 6 AM-12 Noon and dinner 6-9 PM. I went to brunch both days and it was fantastic with international and traditional Ecuadorian breakfast/lunch options...a $28 value! I was able to check-out at 3 PM as a Platinum benefit (until 4 PM.) In addition, the exercise room (Sheraton Fitness) looked good with cardio/weights/machines plus jacuzzi/sauna/steam room and massage rooms (did not use.) There is no pool. Staff were really nice. All in all a 4.5 terrific stay as a Platinum elite so rounding up to 5.

2025-06-04 • via Tripadvisor
C
Connector31635629977 • Couples
10
We would stay here again.
Pros:

We really enjoyed our stay here. The hotel was very nice, but what really stood out to us was the staff. Very knowledgeable, friendly and helpful. They helped make our vacation special. The hotel is in a nice area. Very safe. A mall is a block away if you need some cool weather cloths. Good restaurants are a short walk or taxi ride away. Samos restaurant was a five minute taxi ride away. That ride cost $2!

2025-06-02 • via Tripadvisor
A
Alma • family
10
Pros:

Very clean. Excellent personal and very helpful.

2025-06-01 • via Nuitee
A
Ana Maria
10
Regreso si
Pros:

Todos fueron muy amables y nuy atentos

2025-05-26 • via Nuitee
H
Henry
10
Pros:

Great place to stay in Quito

2025-05-12 • via Nuitee
F
Federico
10
Pros:

Lovely!

2025-04-28 • via Nuitee
D
David • family
10
Pros:

Crear customer Service.
The staff was very friendly.

2025-04-12 • via Nuitee
R
rdabca • Couples • Red Deer, Alberta
8
Great place to stay in Quito
Pros:

Thanks to our Marriott Bonvoy status we were upgraded to a beautiful, spacious suite. The hotel was modern and in a great location for shopping, restaurants, close to a lovely park and the hop on hop off bus. The club lounge was closed on the weekend but we were surprised to be offered a lovely meal in the restaurant instead. The food was great and beautifully presented. There was also a very extensive breakfast buffet in the morning. Housekeeping was exemplary. We did not encounter any safety issues in the area during our stay.

2025-03-29 • via Tripadvisor
W
washington
10
Pros:

Muy buen hotel , personal atento dispuesto a ayudar en todo momento, lo único que llamo la atención fue que la calefacción de la habitación no funcionaba .

2025-02-23 • via Nuitee
C
cameron
10
A comfortable stay
Pros:

The Sheraton Quito was a wonderful hotel in a good location. The food was excellent in the restaurants. The staff was friendly and helpful.

2025-02-18 • via Nuitee
M
Marc-Olivier
10
Pros:

Great place to stay

2025-02-05 • via Nuitee
J
Jerri
10
Pros:

The staff was quick to help and anticipate my needs. Beautiful lobby. My room was spacious and had nice toiletries.

2025-01-11 • via Nuitee
J
James • partner
8
Pros:

Todo bien

2025-01-09 • via Nuitee
M
Marianne • partner
10
Pros:

Walking in nearby park and Botanic Gardens in the pleasant Quito weather was a great start to our short Quito visit prior to flying to the Galapagos.

2025-01-06 • via Nuitee