DoubleTree by Hilton Hotel Toronto Airport West

Hotels
•
Doubletree by Hilton
8 (3006 reviews)
5444 Dixie Road , Mississauga , ca

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Good amenities
Cons:
Cleanliness issues
High cost for breakfast
Transport service problems

Categories

Cleanliness
7.21
Concerns were raised about room cleanliness and dirty utensils.
Service
9.18
Staff was generally friendly and accommodating, with some positive interactions.
Location
7.72
Mixed feelings about location; some found it inappropriate for relaxation.
Room Quality
9.17
Most reviews noted comfort and good room setup.
Amenities
8.7
Good amenities including warm cookies at check-in, though shuttle service had issues.
Value for Money
7.16
Reported high breakfast costs and value concerns for the overall stay.
Food and Beverage
6.21
Negative remarks regarding food quality and breakfast charges.
Overall Experience
8.68
Overall good experience despite some noted shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:11

Property Description

Convenient Location
Located just a 7-minute drive from Toronto's Pearson International Airport, the DoubleTree by Hilton Toronto Airport West Hotel offers a prime location for travelers. With a complimentary 24-hour airport shuttle service, getting to and from the airport is a breeze.

Modern Amenities
Enjoy complimentary WiFi throughout the hotel and take advantage of the well-equipped fitness centre during your stay. Stay connected with free local calling in the comfort of your room.

Explore and Relax
Guests have easy access to Highway 401, making it convenient to explore the surrounding scenic parks, golf courses, and shopping centres. After a day of sightseeing, unwind at the hotel knowing on-site parking is available for your convenience.

Book your stay at DoubleTree by Hilton Toronto Airport West Hotel for a seamless travel experience.

Important information:

Please note that this property does not accept cash, debit cards or master cards.

Please note that the airport shuttle service operates on a first-come, first-served basis. It runs every 40 minutes based on demand. Call the hotel directly for more information.

When traveling with pets, please note that an extra charge of USD 75 per pet, per stay applies.

Breakfast is included for adult guests only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYZ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CAD 16 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 3006 reviews
Cleanliness: 7.21
Service: 9.18
Location: 7.72
Room Quality: 9.17
Amenities: 8.7
Value for Money: 7.16
Food and Beverage: 6.21
Overall Experience: 8.68
I
ileenes2024 • Family
2
Disappointed!
Pros:

My recent stay was well below expectations for a Hilton property and for a silver member.

Front desk service was below average. The customer service representative, Nick, seemed disengaged and didn’t even provide the signature warm chocolate chip cookies that Hilton Honors members expect. Small details matter and this was missed. Shuttle Service was extremely unreliable. We waited 1 hour 20 minutes for airport pickup and eventually gave up. When we finally got to the hotel on our own, I saw the shuttle driver just hanging out front smoking instead of running the route. The room was uncomfortably warm on arrival. The AC unit was old and took a very long time to cool the space, making the first few hours of our stay unpleasant. Throughout the night the AC made noises, hardly could get any sleep. In addition the cleaning lady knocked on the room at 10:20 AM, however check out was not till 12:00 noon. This interrupted our sleep when we were able to get some. Upon checking out, the front desk lady just asked us to place the key in a box when asked about the shuttle to the airport, she asked if we booked it? I asked her if we needed to because I thought this was a service they provided with no additional cost and she said take a seat, it won’t be till 12:20pm.

Such a horrible experience. I booked the hotel last minute and was the cheapest at the time and this is probably why! Would definitely not recommend even if this would be the cheapest option. You definitely get what you pay for.

Overall, between the poor service, lack of basic Hilton standards, and shuttle issues, this stay did not meet Hilton standards. I would not return.

2026-04-10 • via Tripadvisor
A
Aoli • couple • ca
10
2026-04-08 • via Nuitee
M
May • solo_traveller • ca
9
2026-04-05 • via Nuitee
D
Diane • solo_traveller • ca
7
Chambre confortable mais ne pas avoir accès pour manger c’est décevant pas de cola etc
Pros:

Très bon lit et couverture confortable

Cons:

On ne pouvait avoir rien pour manger et les machines distributives ne fonctionnaient pas

2026-04-04 • via Nuitee
T
Trish • family_with_children • ca
9
2026-04-04 • via Nuitee
A
Akhmed • solo_traveller • de
7
Pros:

Near airport

Cons:

There is an unpleasant smell in the rooms and towels.

2026-04-02 • via Nuitee
I
INDIKA PRASAD • family_with_children • ca
10
2026-04-02 • via Nuitee
E
elspeth • couple • ca
9
2026-04-02 • via Nuitee
M
Marakkar • family_with_children • ca
1
2026-04-02 • via Nuitee
M
Marie Claudine • couple • ca
9
Pour le prix payer très bon séjour. Personnel respectueux et serviable
Pros:

Très grand hall et très propre

2026-04-02 • via Nuitee
T
Tran • family_with_children • us
10
Excellent
Pros:

Heated swimming pool
Housekeeping

2026-04-01 • via Nuitee
A
Ali Akber • family_with_children • pk
10
Perfect for layovers and short trips
Pros:

Very close to the airport with complimentary transfers, which makes it ideal for layovers or short trips. The room was spacious and comfortable. Standard amenities. Close to a lot of food options.

Cons:

Not much in the minibar. No onsite food options.

2026-03-30 • via Nuitee
S
Sonia • couple • ca
5
2026-03-30 • via Nuitee
C
Cheryl • extended_group • ca
10
2026-03-30 • via Nuitee
M
Marta • couple • pl
4
Pros:

Wygodne pokoje

Cons:

Obsługa, stosunek jakości do ceny

2026-03-30 • via Nuitee
C
Corinne • family_with_children • ca
8
Overall a good spot
Pros:

The hot tub was good

Cons:

We were unable to access thr airport shuttle as it was full and had to take a taxi.
The pool was cold

2026-03-30 • via Nuitee
M
Mathews • solo_traveller • pe
9
Bastante agradable
Pros:

El sauna y la piscina

Cons:

Que incluyan desayuno

2026-03-29 • via Nuitee
C
Charles • family_with_children • ca
10
Pros:

Parfait pour voyager

2026-03-27 • via Nuitee
T
Tony • solo_traveller • ca
8
2026-03-26 • via Nuitee
T
terence • solo_traveller • gb
6
Pros:

Restaurant was decent

Cons:

All decent

2026-03-26 • via Nuitee