Four Points by Sheraton Portland East

Hotels
•
Four Points by Sheraton
7.5 (222 reviews)
1919 NE 181st Avenue , Portland , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great service
Clean and spacious rooms
Convenient location
Cons:
Unpleasant odors
Poor maintenance
Lack of urgency from staff

Categories

Cleanliness
5.83
Several mentions of unpleasant odors and cleanliness issues.
Service
8.8
Positive comments about service, though issues were encountered.
Location
8.34
The location was generally convenient, but issues arose with safety of parking.
Room Quality
7.29
Positive sentiment for clean and spacious rooms, but additional issues with odor and discomfort.
Amenities
6.82
Mentioned parking lot issues and mixed feelings on offered amenities.
Value for Money
7.78
The hotel seems to provide standard quality for the price, but some guests felt lacking.
Food and Beverage
6.83
Negative comments about availability and quality of food items.
Overall Experience
8.3
Mixed reviews with multiple complaints but some positive aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:26

Property Description

Convenient Location near Downtown and Airport

Modern Amenities and Comfortable Rooms
Guest rooms at the Portland East Four Points are equipped with refrigerators and microwaves. Work desks and free bottled water are also included.

On-Site Dining and Leisure Facilities
Elmer's Restaurant at the Four Points in Portland is open for breakfast, lunch, and dinner. De Absolute Lounge, also on-site, serves cocktails.

Ready to experience comfort and convenience at Four Points by Sheraton Portland East? Book your stay now!

Important information:

Pre-paid Debit/Credit Cards are not accepted at this location. Only valid Debit/Credit Cards associated with a Financial Institution will be accepted. The cardholder's name must be the same as the guest name. The cardholder's name must be present on the payment card and the same payment card will be required for pre-authorization for incidentals upon arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: PDX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.5
Based on 222 reviews
Cleanliness: 5.83
Service: 8.8
Location: 8.34
Room Quality: 7.29
Amenities: 6.82
Value for Money: 7.78
Food and Beverage: 6.83
Overall Experience: 8.3
S
Steventy • solo_traveller • us
7
2026-01-22 • via Nuitee
M
Michael • couple • us
9
2026-01-20 • via Nuitee
M
Mitch • couple • us
10
I will love to come back
Pros:

I like the king size bed

Cons:

Nothing

2026-01-20 • via Nuitee
P
Polizos • family_with_children • us
9
Pros:

Oh great

Cons:

The bed

2026-01-15 • via Nuitee
S
Sara • couple • us
10
2026-01-13 • via Nuitee
S
Songlim • family_with_children • us
9
2026-01-08 • via Nuitee
N
Noah • couple • us
10
Pros:

Amazing service, definitely coming back!

2025-11-03 • via Nuitee
D
Dionne • family
4
Pros:

First off we were not told the parking lot was closed so we had to park in a different area . We were given a handicap room with a crack in the toilet seat that pinched you when you sat down to use the bathroom. The worst part was the hotel smelled like an open sewer when you walked in . Very smelly.. We usually stay a few days once a year but next year will be staying somewhere else.

2025-10-10 • via Nuitee
L
laura
8
Pros:

We enjoyed our stay. The room was spacious although the bathroom is small. There is also a small bar, concession area and restaurant on site. It was a good location for ghe Gresham area we were visitjng.
The bed was comfortable. I would have liked a heavier weight comforter. But still, we slept very well.

2025-10-01 • via Nuitee
D
Darrell
8
Pros:

Check in clerk had some difficulty getting the hotel system to integrate with Expedia

2025-09-21 • via Nuitee
B
Brovold • extended_group • us
1
Stinky, uncomfortable, unaccomodating, DO NOT STAY HERE!!!!!
Pros:

Not much of anything. The parking lot was directly across from the hotel entrance. In a safe area. The bath products seemed decent.

Cons:

The check in process was difficult. They couldn't locate the reservation, then tried to have me pay for the already paid for reservation. There was a $50.00 hold required on a credit card that I was not made aware of until we got there.
The lobby stunk like a sewer plant.
The employees at the counter did not know how to do their job.
One of my party was locked out of her room due to door issues, the maintenence staff would not come to fix the door or provider her a way in. She had medically necessary equipment locked in the room. It was 12:30am when she was finally able to get into the room & get her luggage. We had a race in the morning and all of us were exhausted from the situation and lack of concern or urgency for the situation. Not one apology came until the next morning when we were checking out, and then they were unable to comp anything because the manager wasn't there.
My room was nonsmoking yet the floor had a massive cigarette burn on it and smelled like stale smoke.
You can feel the springs in the mattress.
Shower was lukewarm and didn't heat up any further.
The lobby offered coffee in the morning, the creamer was curdled and after only a couple hours of sleep it nearly resulted in our party being sick.

2025-09-14 • via Nuitee
L
Lisa
2
Pros:

This was the worst hotel I’ve ever stayed in. Returned from dinner and my door malfunctioned and I was locked out. All my belongings were locked in the room I was told maintenance would not be coming until 6am next morning. At 1230 am I get a knock on my door from the front desk gal saying she opened it with some tool. Needless to say it ruined my stay!!!!

2025-09-13 • via Nuitee
P
P • couple • us
9
Pros:

Nice size room

Cons:

Front lobby smelt musty

2025-09-09 • via Nuitee
E
Eric • family
8
Pros:

I like that the rooms are clean and spacious

2025-08-30 • via Nuitee
C
Colleen
8
Pros:

The room was clean and staff member who helped us at the reception desk was friendly. Parking lot needs upgrade.

2025-08-21 • via Nuitee
L
Ladawn • couple • us
7
Good hotel with comfortable bed.
Pros:

Proximity to location.

Cons:

First room we was put in small of cat urine.

2025-08-15 • via Nuitee
M
Masterson • couple • us
10
2025-08-14 • via Nuitee
K
Kerri • family_with_children • us
3
Pros:

The first woman that is checked in with was kind.

Cons:

It was loud. I could hear everything in the hall..and guests . Hard to sleep. The front desk person in the morning/day shift would not pick up any calls. I called about 5 times. But she was right there when I left.

I parked in handicap with a sign in my window. Right up front near the entrance. When I went to leave, I saw that my car had been keyed several times. My husband and I tried to call the front desk...no answer. After 3 tries. So we went in, and the woman was standing right there..eating. I asked her if they had cameras. And she seemed to know why. She said they dont work. I tokd her thst my car was keyed. She said, you can call the police..but they won't do anything. Its really disappointing to experience such a lack of care or service.

2025-08-12 • via Nuitee
C
Conrad • partner
6
Pros:

Only one Lady as the waitstaff with a temporary kitchen and bar. She was working so hard to take care of everyone! She deserves a raise!!

2025-08-06 • via Nuitee
A
Aimee • family
10
Pros:

Love having the fridge and a clean place to sleep. We discovered our paid campground at Mt. Hood locks down at dusk and locked us out of the campground and park so we had a late check in here. I could tell this is a wonderful property when I walked in, and this trip we've left some properties that were not acceptable along the way here from MO. We are relieved.

2025-08-02 • via Nuitee