Crowne Plaza Riyadh Palace by IHG

Hotels
IHG
8.2 (118 reviews)
Prince Abdul Rahman Bin Abdul Aziz st., Ministries Area. P.O. Box 2691, Riyadh, 12628 , Riyadh , SA

Facilities

Meeting rooms
Fitness facilities
Health or beauty spa nearby
Area shuttle (surcharge)
Health club
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly Staff
Good Dining Experience
Cons:
Basic Amenities
Standard Cleanliness

Categories

Cleanliness
7.99
Rooms are neat and well-maintained, but specifics on cleaning quality were not emphasized.
Service
8.46
Staff received multiple praises for friendliness and attentiveness.
Location
8.5
Location was mentioned as good with positive sentiments.
Room Quality
7.95
Rooms were described as good, but not luxurious, reflecting a typical 4-star standard.
Amenities
7.98
Gym and pool are described as great for families, but not overly luxurious.
Value for Money
8.14
Service quality seems to align well with the rate, providing good value.
Food and Beverage
8.19
Food was described as delicious and well-prepared; dining experience was positively noted.
Overall Experience
8.36
Overall experience is marked positively with mentions of returning, a strong indication of guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:35

Property Description

Step into a world of luxury at Crowne Plaza Riyadh Palace by IHG, where comfort and convenience meet in the heart of the city.

Recreational Haven
Unwind in style with our state-of-the-art health club, refreshing outdoor pool, and calming sauna, perfect for relaxation after a day of exploring the vibrant city.

Culinary Delights
Savor exquisite international cuisine at our Palace Restaurant or indulge in 24-hour room service for a private dining experience. Begin your day with a delightful buffet breakfast and wrap it up with a drink in our inviting bar/lounge.

Business and Connectivity
Stay connected with complimentary internet access and utilize our business center for all your professional needs. With versatile meeting spaces totaling 1350 square feet, we're an ideal choice for hosting events in Riyadh.

Don't miss the chance to experience the elegance and amenities of Crowne Plaza Riyadh Palace—book your stay today!

Important information:

  • Couples wishing to share a room must provide proof of marriage.
  • The seasonal pool will be open from May to October.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

8.2
Based on 118 reviews
Cleanliness: 7.99
Service: 8.46
Location: 8.5
Room Quality: 7.95
Amenities: 7.98
Value for Money: 8.14
Food and Beverage: 8.19
Overall Experience: 8.36
P
proceaor Friends getaway
10
Amazing Iftar Experience
Pros:

One of the attendees name Rachel very nice and very friendly and very knowledgeable about all services.

2026-03-12 via Tripadvisor
I
I8250EVmohammedt Business
10
Excellent
Pros:

Good service with mr ehab very friendly climate

2026-03-11 via Tripadvisor
B
B6057JAibrahimr Business
10
The place is wonderful
Pros:

The place is wonderful.
A special thanks to Mr. Bashar
— everything was truly excellent.

The reception was outstanding, and the organization was beyond great.
The place is very beautiful, calm, and comfortable.
The entire team is very cheerful, welcoming, and helpful.

2026-03-07 via Tripadvisor
5
500haneenw Business
10
Ramadan iftar
Pros:

Went there for iftar , the food was delicious and the staff were so sweet and cooperative

2026-03-07 via Tripadvisor
T
Trek01333238178 Friends getaway
10
Five star
Pros:

Rechelle and raymond is excellent

2026-03-03 via Tripadvisor
E
E2395SXmarwanm Friends getaway
10
Beautiful experience at ramadan
Pros:

I have the best ramadan iftar , they have a lot of great choices of food. They have a good services especially to mr ehab for giving me attention and mr ryan the captain waiter they have a good team. Id love to comeback.

2026-02-24 via Tripadvisor
V
Voyage57766021324 Couples
10
Valentines Dinner
Pros:

We have a very pleasant experience during our visit. Thanks to our Waiters Carla, Mark and Arvie. They were polite and handles our request with ease. Service was prompt. They have a friendly attitude.

2026-02-14 via Tripadvisor
A
Adventure16309837249 Family
10
Valentine’s day
Pros:

Great ambience, awesome food, approachable staff

2026-02-14 via Tripadvisor
A
alkuwari87 Business Doha
4
Policy Breakdown, Unprofessional Conduct & Safety Concerns
Pros:

Serious operational and respect concerns during my stay. Guest parking was blocked without justification, security staff acted confrontationally and refused identification, and Club Lounge procedures were handled in an embarrassing and inconsistent manner. A formal complaint was raised with no response so far.

2026-02-13 via Tripadvisor
I
imada493 Business
10
You feel at home with the GREAT team they have and their great hospitality
Pros:

Very Nice hotel, very clean, nice setup, and more importantly EXCELLENT team working there. Starting with the Front desk team, Ryan, Suliman, and Marwan, very friendly and very polite. Excellent Breakfast Chef, Anwar, makes the best Omelets. The business lounge is very well taken care of, let by its manager Mosiour. The rooms are very clean, and always has everything you want, if it is not there they will bring it to you, Mr. Ghulam the cleaner on the first first floor does a super job. They have a very nice gym. The Bell Boys are super nice, very friendly. Last but not least, their General Manager Bashar is always walking around the facility to ensure that the hotel is well taken care off, and the client's are happy and satisfied. GREAT place to stay for business or pleasure.

2026-02-11 via Tripadvisor
H
henrya842 Business Pretoria, Gauteng
10
Pleasant all around experience.
Pros:

Food here is excellent!
Tasty buffet and a la carte option.
Breakfast was amazing! Try the avo + almost smoothies, cost extra, but so worth it!
Staff is friendly and helpful.
Recommended!

2026-02-10 via Tripadvisor
Z
Z9636EOclairem Business
10
Best hotel and best team , our second home
Pros:

Mouin, Yazeed, Shehab, mohamad Yahya and his team, of course led by Mr Bashar, no words , speechless, we feel at home among friends and family , I always book our events and stay with them . They do the impossible to make you feel comfortable . Thank you all for everything

2026-02-08 via Tripadvisor
S
sarahgL9685YV Business
10
Great Customer Service
Pros:

Here in business from the UK. The hotel is ideal for my needs and has particularly great customer service by Rabbi & wonderful Apple Cider with cinnamon

2026-02-08 via Tripadvisor
R
R2823TCahmeds Business
2
Feedback on Recent Stay!!!
Pros:

Very disappointing experience. I ordered a chicken sandwich which was undercooked and had a very bad smell, making it inedible. When I tried to report the issue, I discovered that the phone was out of order, so I had to go down to the reception in person. I expected to speak with the manager on duty, but he was unavailable and seemed more focused on other matters. Overall, the situation was handled far from professionally and did not meet acceptable hospitality standards

2026-02-04 via Tripadvisor
V
V2319BVericl Solo travel
10
Highly recommended
Pros:

Good choices are all ideal for the occasion and staffs are really friendly. The place is highly recommended. The location is also good and their dining experience is fine. Will come here again for sure

2025-12-31 via Tripadvisor
P
Pioneer39023651268 Business
10
MORE EXCELLENT HEART IS CLEANING. VERY BEAUTIFUL GIRL I LIKE HER AND I BELOVED HER:❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤
Pros:

CAPTAIN JACIEL SHE IS REALLY NICE AND FRIENDLY , the food was great and everything is excellent .,,,.,.,,…..,,,,,,,,,,,

2025-12-25 via Tripadvisor
C
christianmV798YJ Business
10
#1
Pros:

Amazing room and facilities
Big thanks to Rose and Rachel for assist my team always during breakfast time.
Thank you so much

2025-12-17 via Tripadvisor
G
gowherw2025 Business
8
It's was pleasure to stay in Crown
Pros:

I wanted to personally thank Mr Chuda Mani for his exceptional service during my recent stay at Crown Plaza Riyadh Palace His professionalism, attentiveness, and warm smile made my check-in/check-out experience truly memorable. He went above and beyond to ensure all my requests were met promptly

2025-12-16 via Tripadvisor
I
I3329LCahmedn Family Cairo, Cairo Governorate
10
Great atmosphere
Pros:

I had an excellent experience at this restaurant. The food was delicious, well-prepared, and full of flavor. Every dish was presented beautifully and tasted even better than it looked.

The staff were outstanding—very welcoming, attentive, and professional. They made sure everything was perfect throughout the visit, and their warm attitude added a lot to the overall experience thank u masour and ur great staff

2025-12-06 via Tripadvisor
8
889saudia Friends getaway
10
Best experience
Pros:

Best buffeet ever i experience also the lobby is nice with new decor.
And the best impressing things is coffee serving a smile and art.
Thank you Rabbi for your kindness and best treatment for us.

2025-11-30 via Tripadvisor