OYO Hotel Cleveland, TN

Extremely dirty and not welcoming!

Oyo cancelled our reservation because they overbooked 1/2 hour before our arrival

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This place is NOT an OYO. It is the Lincoln Inn. This place was FILTHY DIRTY. The room had holes in walls, cigerette burn holes in the sheets, the sheets were dirty, my daughter got bed bugs which we had to treat. We booked this place for 3 nights and had to leave after 1 night and book another hotel. It was discusting. DO NOT STAY AT THIS PLACE!

Totally incompetent. OYO is not on the outside of the hotel. It is the name of the broker. The hotel is the Lincoln. Absolutely nowhere is that listed. How are you supposed to find it.
You have to have a smart phone to operate the TV. I don't. No one would come up and see if they could get my dumb mobile unit to work.
I went up and down the stairs three times despite my heart condition. No one bothered to help me.
The only thing good was that they gave me a refund without penalty.
Someone needs to teach these people motel marketing 101 and service.

Awesome management, sweet dog at the office but really bad roaches and I don't think the room had been swept in months. Found a receipt by the bed from JANUARY!

This place did not seem safe. We ended up staying in another hotel

If I could give it zero stars I would. We checked in at 9pm and found that someone was finishing up 'cleaning' our room even at 9pm. Upon entering the room, we discovered a broken security latch, no smoke detector (just a hole in the wall with wires coming out), stains on the curtain as well as a cigarette burn hole, stains on the shower curtain, and bugs.

When we went to the front desk to make them aware of the issues and request to check out and get our refund we were immediately accused of lying about the room condition and stealing the smoke detector. They also refused to refund even our $50 security deposit (which is laughable for a room like this). Honestly, this place should be shut down.

クリーブランドは治安が良いがこの周辺だけはやめた方が良いと思う。金額が安いので泊まってみましたが危ない場所です。

My husband and I reserved a room for 2 nights. Upon check in it started storming outside and the front desk lady motioned for me to stand in the rain at the side window to take my information. It wasn't quite 3pm and she did not let me into the lobby. She was very rude. Asked for my name and then poked fun at it She stated that the man was getting our room ready and that it was possible he left the door open upstairs. Then she told me that it doesn't matter if I don't come up with the 50. Deposit I wouldn't get the key anyway. Insinuating I couldn't produce 50. Bucks. Which I did. We go up to the room, the door was open. Got comfortable and the door flies open , the man came in the room looking around saying oh I thought I left it in here. We asked what it was but he never told us. I said that if I find it I'd let them know. Whatever it was??? Next after a bath, I laid down and fell asleep. At 1:30am I awoke to itching. Asking my husband to turn on the lights...we were covered in BEDBUGS!!! Big ones, little ones more than we could count. Appeared to be an infestation. I have pictures and videos of the BEDBUGS crawling all over the bed. On the floor, drapes, chair, tables, EVERYWHERE. LITERALLY EVERYWHERE!!! My husband went down to the front desk and told the lady and she shrugged saying you probably brought them in on your shoes Didn't bother to come check it out or offer us a different room. She did NOTHING. That's when we called Expedia. Explaining to them what was going

After I made the reservation and drove to the address, I expected to see something that had the name of the hotel OYO but that wasn’t on the building. I came to find out that the place I stayed at was booked through something called OYO. There were no towels in the room and the bathroom was a little filthy. The bed was nice since I was only there to basically rest up for a couple of hours. It’s doubtful that I’m gonna go stay at that one again.

There was bed bugs needs to be shut down and no linens and staff very questionable terrible experience

Very bad service they don't have towels they don't do cleaning service cockroaches everywhere, it was supposed to be a non-smoking room but it smelled very bad of cigarettes I don't recommend it they charge a deposit for incidents but the truth is not worth it

I was scared and didn’t stay

horrible place if I could do 0 stars I would paid almost 100 dollars to stay here with my 3 year old after a domestic dispute with my ex husband and there were roaches in one of the beds dead they were crawling all over the walls I didn’t get there until around midnight and had to quickly get my things because my 3 years woke up scream and crying about the bugs. they wouldn’t give me a room downstairs even though I was alone and had to carry my stuff my sleeping kid and me up the stairs and they charged me a 50 dollar deposit that was never returned after I had already asked for a refund. the man at the front said no refund because they had an exterminator come every month I showed him pictures and we had only been in the room about 4 hours. so Im assuming they were mad about me asking for the refund is the reason that they also kept my deposit as well but I called about everyday for over a month and then after they kept acting like they Couldn’t find the record of me stayimg they then proceeded to tell me it had been too long since I had stayed to find it anymore but it wouldn’t have been that long except they kept telling me they didn’t see where they had not given the deposit back they’d look into it blah blah blah they are crooks and frankly they are truly unethical people to keep someone’s money who’s already getting beat on by a big ass man and struggling to pay bills.

First we where suppose to stay in one hotel then next we get to our room no plugs worked so my husband couldn't plug up his cpap machine or we couldnt charge pur phones. Bed had dirt on the sheets. Id really like a refund. This was worst place ever to stay. Never again will we stay there!

Booked room and when we got there it was full no rooms available .

Well we were under a tornado warning and terrible storms a tree knocked our our power so i went on hotels.com and found a good deal so I booked the room funds were taken all set loaded up drove through the storms fot to hotel and was turned away with no refund because i got the room at to good of a deal now this was after i was ask for a $50 cash deposit and i said ive already paid for the room nothing was said about a cash deposit thats when i was told to get out and after paying my money trown into the storms having to book another hotel 2nd went fine but the OYO lincoln inn is the most horrible place ive ever seen and the clerk was the rudest most backwood ignorant person ive ever meet and im from the south if you book here be up to date on you shots and vaccines

Booked my hotel a few weeks in advance, drove across the country and was denied check-in. According to the manager, that refused to even allow patrons to enter the office while he worked on 2 broken down cars in the front parking lot, "the company overbooks us". And, like that, the manager washed his hands of me and walked away leaving me halfway across the USA and without a room. Worst experience I have ever had with a company.

Go elsewhere. Rodeway Inn is right next door and they will honor the price of OYO's failed booking shituation.

Pictures misrepresent entire properties. Old decrepid in real life looks brand new on website