Collegian Hotel & Suites, Trademark Collection by Wyndham

Hotels
•
Trademark
7.1 (851 reviews)
1060 East Genesee Street , Syracuse , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Free beach shuttle
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good food
Cons:
Poor cleanliness
Bad smell
Lack of amenities

Categories

Cleanliness
6.1
The hotel feels very dirty with an old cigarette smell, indicating poor cleanliness.
Service
8.6
Staff was extremely attentive and friendly.
Location
8.1
Convenient location based upon the route to Vermont.
Room Quality
6.6
Rooms were described as small and uncomfortable, with issues like a lack of air conditioning.
Amenities
6.6
Lack of amenities such as refrigerators, and parking charges negatively impacted the experience.
Value for Money
6.1
Overall experience did not meet expectations considering the cost.
Food and Beverage
7.1
Good restaurant, but breakfast not served on certain days was disappointing.
Overall Experience
7.6
Mixed experience with some positive aspects balanced by notable negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:16

Property Description

Luxurious Accommodations
Experience comfort and style at Collegian Hotel & Suites, Trademark Collection by Wyndham. Each air-conditioned room offers modern amenities, with some featuring a spa bath and a cozy sofa for relaxation.

Convenient Location
Situated just 800 meters from Syracuse University, our hotel provides easy access to the campus and local attractions. Explore nearby dining options like the Salt Restaurant & Bar, offering gourmet cuisine in a laid-back setting.

Exceptional Services
Enjoy complimentary WiFi, airport shuttle service, and a 24-hour front desk for your convenience. Stay active at our on-site fitness centre or utilize our business facilities for any work needs.

Book your stay now at Collegian Hotel & Suites, Trademark Collection by Wyndham for a memorable and seamless experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SYR

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 10 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.1
Based on 851 reviews
Cleanliness: 6.1
Service: 8.6
Location: 8.1
Room Quality: 6.6
Amenities: 6.6
Value for Money: 6.1
Food and Beverage: 7.1
Overall Experience: 7.6
A
Anette • couple • us
7
2026-04-15 • via Nuitee
A
Amanda • couple • us
8
2026-04-12 • via Nuitee
S
Susan • couple • us
7
Bad experience
Pros:

The room was clean and comfortable.

Cons:

We were awakened a little before 7:00 to the fire alarm. We evacuated to the carport outside the hotel. It was pouring rain. The fire department arrived. We did not smell or see smoke. No one spoke to the hotel guests to inform us what was going on. My husband overheard hotel staff and firefighters talking about carbon monoxide. After about 15 minutes, the hotel guests went back into the hotel. No one told us what to do, so went returned to our room, packed up, and left. This experience completely ruined our stay. Not only did we have to evacuate, but we were not informed about the situation at all. It was very unprofessional.

2026-04-09 • via Nuitee
N
Norma • couple • mx
7
2026-04-09 • via Nuitee
V
Vincent • extended_group • us
10
Very enjoyable
Pros:

Location

Cons:

Rooms need to be updated

2026-04-04 • via Nuitee
A
Andrew • solo_traveller • us
3
2026-04-04 • via Nuitee
E
Eric • solo_traveller • us
5
Pros:

location. relatively inexpensive. bathroom was clean. shower was good.

Cons:

terrible smell, temperature in room, told the cooling was not on for building. but even so, the ventilation throughout the hotel was not good. hallways, rooms had a musty smell. i understand that this is a value hotel.

2026-04-02 • via Nuitee
Y
Y7540QEelliem • Couples
10
Dated Building, but Best Staff!!
Pros:

It's an older building so it's got some older building quirks. Cracked tiles, squeaky doors, creaky bed frames, lights that flicker sometimes. Certain bathroom stalls chronically out of service, etc. Some people complain about the more 'retro' feel and the orange, but orange happens to be my favorite color and I enjoy seeing orange everywhere!!

But it's clean and comfortable, and the staff are absolutely amazing and accommodating. As an autistic with physical disabilities as well, the staff always make me feel welcome. After attending several Cons hosted there, many of them are familiar faces and I honestly can't praise them enough.

Steve is everywhere somehow at once, stepping in anywhere it's needed at a moment's notice - and he remembers things like your name and your coffee addiction, or that you need a specific chair to sit without pain!
Karen makes the most fabulous drinks ever, and if you give her freedom to be creative, she'll tailor something brilliant to your tastes. She might even add something special like edible glitter if it makes your day!
Stephanie at the Front Desk is ready with a smile and advice even on the late nights or sleepy early mornings. She can make you feel human and at home, and she's good at problem solving!
Marc is a familiar face in Salt, and nothing says "home" like showing up for a Con and he's got my hot cocoa to make cafe mocha!! He was also really kind in helping carry a drink for me when I worried I would spill it while walking with a cane.
Thomas was a newer face to me but he booked it around Salt with absolute cheerfulness - the kind of light cheeriness that everyone needs after a late night!
Last but certainly not least, Cara may not have been one of the front facing staff, but that lady works *hard*, and with determined optimism I truly admire.

(I really really hope I've spelled everyone's names correctly!! You're all such lovely people!)

2026-03-23 • via Tripadvisor
J
James • extended_group • us
8
Neither Booking.com nor the hotel informed me in advance of the $10+tax fee for overnight parking.
Cons:

There was a brown stain in the toilet bowl

2026-03-12 • via Nuitee
J
juliemE5889TJ • NONE
10
Happy Lady
Pros:

Wonderful staff . I was visiting because my husband was in the hospital . Everyone made sure I was taken care of . Steve Thompson made sure I had everything I needed . I am very grateful .

2026-03-11 • via Tripadvisor
C
Carrie • solo_traveller • us
7
2026-03-01 • via Nuitee
J
Jordan • family_with_children • us
3
2026-02-22 • via Nuitee
P
Patrice • solo_traveller • us
9
2026-02-13 • via Nuitee
A
Amanda • solo_traveller • us
10
2026-02-08 • via Nuitee
E
Eugene • solo_traveller • us
3
I would never stay at Collegiate Propeety again
Pros:

Centrally located, Staff was friendly.

Cons:

The room was old and run down. It was very drafty. Worse there was no hot water even for a shower.

2026-01-31 • via Nuitee
A
Aleta • family_with_children • us
6
2026-01-28 • via Nuitee
L
louislE2377UL • Solo travel
4
Not a good value. Keep your expectations low.
Pros:

Be advised. They only offer shuttle service at certain times and days. Restaurant is closed certain days of the week. Room was small but adequate. Poor value for the money. If possible I recommend staying elsewhere.

2026-01-23 • via Tripadvisor
J
Julia • solo_traveller • us
4
Disappointing
Pros:

The only two best things about this place were location, and the staff up front. Everything else was just sad.

Cons:

No good view (I stayed in two different rooms and got once a wall view, and the other time a wall, parking garage view). Window is basically useless. The hallways were dirty and ceiling panels were gone or falling off with stains on the ceilings. Also it said something about a fitness center being there, but when I asked they had 'closed it'. No notice and no refund for this. Very sad about that.

2026-01-23 • via Nuitee
J
Julia • solo_traveller • us
4
Disappointed
Pros:

Location and free parking, close to Syracuse University. The staff were very nice, too.

Cons:

Views outside my room were really bad and the general way the property was kept were not very nice. Ceiling tiles missing and many water spots, floors dirty in the hallways, too. Fitness center advertised ut not available.

2026-01-23 • via Nuitee
M
Michelle • couple • us
9
2026-01-23 • via Nuitee