Mercure Norwich Hotel

Hotels
•
Mercure
7.7 (1011 reviews)
121 To 131 Boundary Rd , Norwich , GB
+44 1603 294330

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Comfortable beds
Excellent breakfast
Convenient location for Norwich/business
Parking availability (often easy to find)
Cons:
Cleanliness issues (mould, dirty floors, smoke smell)
Dated/tired decor and worn rooms
Some amenities closed or faulty (pool/sauna closed, aircon issues)
Occasional booking/room allocation errors
Parking can fill up quickly at times

Categories

Cleanliness
5.5
Multiple reviews mention poor cleanliness (rooms/stains, mould in bathroom tiles, shower grout with orange/black patches, hair on floors, smoke smell), indicating below-average cleanliness.
Service
9.5
Numerous positive comments about staff being friendly, helpful and cooperative (several named reception staff praised), and instances of good customer service and assistance with luggage/check-in.
Location
8.5
Many guests call the location ideal/convenient for Norwich and business/property viewings, though a few mentioned an industrial-estate feel and feeling unsafe outside — overall still a strong positive for convenience.
Room Quality
6.5
Mixed: beds repeatedly described as very comfortable and rooms reasonably spacious, but several comments note dated, tired decor, ripped carpets and generally worn rooms.
Amenities
7
Some useful amenities (parking, in-room water cans, fans provided) but notable negatives: pool/sauna closed, aircon malfunction reported and parking can fill up quickly.
Value for Money
6.5
Several reviewers felt the price did not match the quality (described as 'expensive for what it is'); value is perceived as below average given dated condition and cleanliness issues.
Food and Beverage
9.5
Breakfast receives consistently strong praise (described as very nice/excellent, large variety and fresh), making F&B a clear positive.
Overall Experience
8.6
Overall guests frequently note comfortable beds, helpful staff and a good breakfast, tempered by dated rooms and cleanliness/maintenance issues; net experience is positive but with clear areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Convenient Location:
Located just 1 mile from Norwich Airport and 3 miles from the city centre, the 4-star Mercure Norwich Hotel offers easy access to both travel hubs and local attractions.

Modern Amenities:
The contemporary rooms are equipped with a flat-screen TV, Nespresso coffee machine, robes, slippers, and even a newspaper in some rooms, ensuring a comfortable stay for guests.

Exploration Opportunities:
With Norwich's historic cathedral, medieval streets, and nearby attractions like the Norfolk Broads and the Norfolk coastline, the hotel serves as an ideal base for guests looking to explore the cultural and natural wonders of the area.

Book your stay at Mercure Norwich Hotel now for a memorable and convenient experience!

Important information:

The breakfast price shown is a discounted rate for pre-booked breakfasts only. Breakfast will cost more if booked at the hotel.

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the same payment card used to make the booking must be presented upon check-in at the hotel.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NWI

Location

Guest Reviews

7.7
Based on 1011 reviews
Cleanliness: 5.5
Service: 9.5
Location: 8.5
Room Quality: 6.5
Amenities: 7
Value for Money: 6.5
Food and Beverage: 9.5
Overall Experience: 8.6
A
Ashleigh • couple • gb
5
Cons:

I was expecting to use the swimming pool and sauna but it’s closed down

2026-10-31 • via Nuitee
M
Matthew • solo_traveller • gb
8
2026-10-29 • via Nuitee
D
David • couple • gb
8
2026-10-23 • via Nuitee
W
waqar • solo_traveller • gb
10
Will return to stay again definitely
Pros:

Location and ambience
Staff was very cooperative
Very nice breakfast

Cons:

Nill

2026-10-23 • via Nuitee
H
Heather • couple • gb
6
2026-10-16 • via Nuitee
T
teresa • solo_traveller • xa
7
Nice staff, not nice location
Pros:

Friendly staff

Cons:

The location. It's on an industrial estate which I wasn't aware of when I booked and felt unsafe outside.

2026-10-16 • via Nuitee
S
Steven • couple • gb
10
I stay here regularly with others and have never been disappointed. Great service. Many thanks.
Pros:

Very convenient and great staff

Cons:

Nothing really.

2026-10-14 • via Nuitee
S
Stanislav • couple • gb
10
2026-10-07 • via Nuitee
T
Tess • solo_traveller • gb
5
Pros:

Comfortable bed

Cons:

Looks hideous from the outside (I almost refused to stay), dated and tired inside - carpets all ripped, wallpaper is old).
Expensive for what it is
Need to drive or get public transport into the city centre.

2026-09-15 • via Nuitee
L
Lois • solo_traveller • gb
7
Pros:

Lovely staff members. All very helpful.
Quiet hotel. Comfy bed.

Cons:

A bit dated. Very hot in room.. though luckily found the fan.

2026-09-14 • via Nuitee
C
Ciprian • solo_traveller • gb
10
2026-09-14 • via Nuitee
C
Clair • solo_traveller • gb
10
2026-09-13 • via Nuitee
E
Emediong • couple • gb
9
2026-09-13 • via Nuitee
B
Beverley • couple • gb
6
2026-09-09 • via Nuitee
B
Brett • couple • gb
1
Horrible
Pros:

Terrible for the price

Cons:

Back in time

2026-09-06 • via Nuitee
F
Foret • solo_traveller • gb
7
Pros:

Service from staff

Cons:

The room was not very clean.

2026-09-05 • via Nuitee
A
Anne • couple • gb
9
Ideal location for visiting Norwich city and the Nirfolk coast Norfolk
Pros:

Comfortable

Cons:

Bathroom tiles had mould patches near taps

2026-09-02 • via Nuitee
J
James • couple • gb
8
Cons:

The aircon was coming on and blowing out hot air so we didn’t get much sleep and had a 7 hour drive to do, staff just said sorry about that when I went to reception twice about it

2026-09-02 • via Nuitee
L
Lydia • solo_traveller • fr
2
Old and not clean
Pros:

Location

Cons:

Booking error, I was given room with already somebody inside.

2026-08-31 • via Nuitee
W
Wendy • solo_traveller • gb
9
Pros:

Very comfortable and spacious bed, good shower and very welcome very good. The check in person helped with our luggage and showed us to our room.

Cons:

All fine. No complaints.

2026-08-30 • via Nuitee