Mercure Norwich Hotel

Hotels
•
Mercure
7.6 (922 reviews)
121 To 131 Boundary Rd , Norwich , gb

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Family rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Ideal location
Cons:
Noisy doors
Food expensive

Categories

Cleanliness
7.86
Rooms were noted as clean, with a few mentions about dated decor.
Service
8.83
Staff were consistently described as friendly and helpful, providing good service.
Location
8.37
Ideal location for amenities and airport access.
Room Quality
7.32
Rooms were spacious and comfortable, but some areas could use updates.
Amenities
6.85
Basic amenities available but some guests felt they could be improved.
Value for Money
6.81
Food pricing noted as expensive, affecting overall value perception.
Food and Beverage
7.36
Breakfast quality improved but had some consistency issues noted.
Overall Experience
7.43
Overall, a positive experience despite some disturbances.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:03

Property Description

Convenient Location:
Located just 1 mile from Norwich Airport and 3 miles from the city centre, the 4-star Mercure Norwich Hotel offers easy access to both travel hubs and local attractions.

Modern Amenities:
The contemporary rooms are equipped with a flat-screen TV, Nespresso coffee machine, robes, slippers, and even a newspaper in some rooms, ensuring a comfortable stay for guests.

Exploration Opportunities:
With Norwich's historic cathedral, medieval streets, and nearby attractions like the Norfolk Broads and the Norfolk coastline, the hotel serves as an ideal base for guests looking to explore the cultural and natural wonders of the area.

Book your stay at Mercure Norwich Hotel now for a memorable and convenient experience!

Important information:

The breakfast price shown is a discounted rate for pre-booked breakfasts only. Breakfast will cost more if booked at the hotel.

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the same payment card used to make the booking must be presented upon check-in at the hotel.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NWI

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.6
Based on 922 reviews
Cleanliness: 7.86
Service: 8.83
Location: 8.37
Room Quality: 7.32
Amenities: 6.85
Value for Money: 6.81
Food and Beverage: 7.36
Overall Experience: 7.43
T
Terri • solo_traveller • gb
9
Lovely hotel
Pros:

The hotel was very comfortable and warm. The beds were lovely and we both had good a sleep both nights.
The staff were very friendly and helpful. It was a very good location and public transport was a few steps away into the city centre with a very good bus service.
The breakfast buffet was lovely with plenty of choice to suit all tastes.

Cons:

When we arrived we were too early to book in but the lady on reception did not leave her seat at the back of the area and spoke loudly to us from behind a bank of screens. Not very welcoming at all. Unfortunately we saw the same lady use the same behaviour to another guest. This was in such contrast to all the other staff who were so friendly and helpful.

2026-02-11 • via Nuitee
H
Hollie • solo_traveller • gb
8
2026-01-30 • via Nuitee
G
gabriella • solo_traveller • gb
10
Pros:

Everything as wishes.

2026-01-28 • via Nuitee
I
Ivie • couple • gb
10
Great experience altogether.
Pros:

Impeccable service and staff. Room was warm, clean and the bed very comfortable. Breakfast was great with variety of fruit, cereal, pastries etc. Staff very friendly, helpful and kind. Highly recommended, will come back again.

Cons:

No lift to the rooms upstairs and the WiFi wasn’t great.

2026-01-28 • via Nuitee
J
Jacqueline • couple • gb
8
2026-01-25 • via Nuitee
T
Trip634316 • Business
10
Work stay
Pros:

Good service from Craig for booking back into same room

2026-01-23 • via Tripadvisor
S
Scaff90 • Business
10
Work stay short notice - very accommodating
Pros:

Excellent stay and very accommodating at short notice thanks to Abbie on reception for sorting early check in with room

2026-01-22 • via Tripadvisor
R
Rebecca • couple • gb
6
Pros:

The room was specious and clean.

Cons:

Staff seemed to be covering multiple stations at once so there was sometimes a wait at the bar or to be seated for breakfast.

2026-01-22 • via Nuitee
Q
Q5134HGadrianh • Business
10
Excellent work stay
Pros:

A excellent work stay again at the Mercure Norwich. The reception staff, Cat, Abs and Georgie are excellent and very helpful, Bar staff are friendly and quick, rooms are cleaned to a high standard

2026-01-21 • via Tripadvisor
T
Tom_j_s_91 • Business • Grimsby, Lincolnshire, England
10
Warm Welcome and Excellent Service
Pros:

Our last-minute booking was handled brilliantly and we were warmly welcomed by Catherine, who was friendly, professional, and incredibly helpful. Nothing was too much to ask, and her positive attitude made a real difference to our stay. Excellent service—thank you, Catherine

2026-01-21 • via Tripadvisor
T
tomsoady • Business • Grimsby, Lincolnshire, England
10
Outstanding Support at Short Notice
Pros:

A last-minute booking for 20+ people was handled brilliantly by the Mercure team. They went above and beyond to accommodate everyone, including organising essential overnight kits at very short notice. A huge thank you to all the staff for their professionalism, flexibility, and genuine support—truly appreciated during a stressful situation.

2026-01-21 • via Tripadvisor
I
Iryna • couple • gb
10
Excellent
2026-01-20 • via Nuitee
A
Aleksander • solo_traveller • gb
1
Crap hotel to stay in
Pros:

Nothing

Cons:

Very old and dated for the money they charge
Never book there again

2026-01-19 • via Nuitee
S
Shelagh • solo_traveller • gb
8
Staff are friendly and the room comfortable. Adequate breakfast. Easy bus travel into the city.
Pros:

I was on the ground floor but did note that there was not a lift to the upper level. The bathroom was roomy and clean, the bed comfortable.
Breakfast was a choice of cereals/pastries/continental with a good cooked breakfast available too. There was no unsweetened muesli available nor fresh natural yogurt on some days. A pot of tea would have been nice rather than a push button machine and hot plates for the cooked breakfast. Staff were polite and helpful.

Cons:

I was part of a group booking, the evening meals were ok, more fresh veg would have been welcome. There appeared to be a lot of food left over sometimes, which I hope didn't go to waste.

2026-01-19 • via Nuitee
J
Jelena • couple • gb
10
I really liked the hotel — the staff were so friendly and welcoming, which made my stay even more en
Pros:

I really liked the hotel — the staff were so friendly and welcoming, which made my stay even more enjoyable.

Cons:

Nothing

2026-01-19 • via Nuitee
S
Stuart • couple • gb
7
2026-01-19 • via Nuitee
D
David • solo_traveller • ie
9
Pros:

Decent hotel, food and drink is really good, great staff. Clean rooms. I'd stay here again if I'm in the area.

Cons:

Nothing really comes to mind.

2026-01-19 • via Nuitee
K
Kain • couple • gb
1
2026-01-19 • via Nuitee
E
Edmundas • solo_traveller • gb
1
1
Pros:

I had room without air conditioning, window can't not open and after 6pm had really bad food smell same time.
So,I stayed in the room like in the sauna with smell of food.
I asked staff to change my room,but they told me nothing available.
So I packed my bags and was ready to leave and drive 4 hr home.
Lookily they told me they can swap the rooms for me.New room was a lot better,so really thank you to staff.
Hotel it's self need a lot updates for price they charging per night

Cons:

N/A

2026-01-19 • via Nuitee
J
Janet • solo_traveller • gb
10
We didn’t know what to expect, but we loved our stay, staff and food were exceptional and the room and bed were comfy wi
Pros:

Clean, comfortable, lovely staff, great food

2026-01-19 • via Nuitee