Swiss-Grand Beach Resort Kuantan - Newly Upgraded 5-Star

Hotels
8.3 (3586 reviews)
2656-2657, Mukim Sungai Karang, Balok Beach, Beserah , Kuantan , my
+60 9-548 8288

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Kid-friendly facilities
Friendly staff
Cons:
Smelly in-room coffee chair
Strict pool rules

Categories

Cleanliness
7.59
The in-room coffee chair had a lingering smell, suggesting cleaning issues.
Service
8.56
Staff were described as friendly and efficient, though there were issues with responsiveness.
Location
9.1
The hotel is well-located with access to a nice beach for family activities.
Room Quality
8.05
Rooms were newly renovated and comfortable as noted by several reviewers.
Amenities
8.08
Kid-friendly facilities were enjoyed, but pool rules could be improved.
Value for Money
8.54
Affordable spa services and reasonably priced poolside food.
Food and Beverage
8.09
Breakfast had a wide variety but was considered ordinary by one reviewer.
Overall Experience
8.36
Overall enjoyable family vacation despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:27

Property Description

Beachfront Paradise
Discover relaxation and luxury at Swiss-Garden Beach Resort, Kuantan with its 6 dining options, tennis courts, and a free-form outdoor pool.

Refurbished Accommodation
Experience the newly refurbished rooms offering a range of accommodation options from Deluxe Rooms to spacious suites with stunning views.

Dining and Leisure
Indulge in delicious meals at Swiss Deli, sip cocktails at Malibu Club, and unwind in the outdoor hot tub. Enjoy beach relaxation or family fun at the kids pool with water slides.

Book now to create unforgettable memories at Swiss-Garden Beach Resort, Kuantan.

Important information:

From January 1st, 2023, a tourist tax of RM 10 per room per night applies to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents (MY PR Card is exempted) are exempt.

Children aged 11 years and below stay for free when using existing bedding. Breakfast is not included.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUA

Location

Guest Reviews

8.3
Based on 3586 reviews
Cleanliness: 7.59
Service: 8.56
Location: 9.1
Room Quality: 8.05
Amenities: 8.08
Value for Money: 8.54
Food and Beverage: 8.09
Overall Experience: 8.36
M
Mandy • extended_group • my
5
Buffet foods still can improve
Pros:

Beachfront

Cons:

Bed

2026-08-29 • via Nuitee
F
Fong • extended_group • my
10
2026-08-29 • via Nuitee
S
Suriana • solo_traveller • my
9
2026-08-28 • via Nuitee
A
Amir • couple • my
3
Dissapointed and NOT worth of money for 5 Stars Hotel
Pros:

Nothing attractive more than its location next to the beach

Cons:

Everything ie: swimming pool in poor condition (yellowish water), not up to standard for 5-Stars Hotel breakfast (lack of variety of foods, still almost similar with before upgrading), toilet and room’s condition NOT up to 5-Stars standard, broken under roof and a lot more…..

2026-08-28 • via Nuitee
R
Ramzi • solo_traveller • my
10
2026-08-28 • via Nuitee
A
ATIKA • family_with_children • fr
7
Assez bien
Pros:

Petit déjeuner varié et très bon , personnels sympas et tjrs dispo

Cons:

Les piscines étaient en travaux pendant 3 jours et la plage était agitée !
L'hôtel organisait des jeux, il y avait tous les jours près de 150 personnes de l'extérieur
Pas de cafe dans la chambre
Il n'y a rien autour, obligé de prendre un taxi pour aller au mall qui est à 20mn

2026-08-28 • via Nuitee
N
Nur Zahidah • extended_group • my
10
Overall the stay is awesome. My kids emjoyed it so much. My elderly parents loved the room n sea views
Pros:

The bed is so comfy. Room is clean. Spash pool is s genius strategy to attract families with small kids staying here.

Cons:

The breakfast selection could be improve in terms of the taste n options available. In room dining is too expensive.

2026-08-28 • via Nuitee
M
Mohammad Kanan • solo_traveller • my
10
2026-08-27 • via Nuitee
A
Amelia • solo_traveller • my
8
Pros:

Bilik tidur bersih, makanan sedap dan pelbagai

Cons:

bilik agak jauh dgn kolam dan dewan makan sbb tingkat tinggi

2026-08-27 • via Nuitee
J
Jean Et Cécile • solo_traveller • fr
8
Pros:

Le lieu spacieux, entrée majestueuse
La proximité de la plage
Le petit dejeuner très varié
Les restaurants

Cons:

Chambre plus petite que ce qui etait indiqué sur ma réservation, mes grands ados n'ont rien dit sur le lit superposé car il était très confortable mais cela fait plus Cchambre enfant

2026-08-27 • via Nuitee
M
M • family_with_children • my
5
Fair staying. Nothing much.
Pros:

The Studio Room is spacious. Unfortunately I was given the road view instead of the ocean view. Hence, unable to enjoy the fullest.

Cons:

The checking-in is so late. Was told that our room will only be ready between 4-4.30pm which is ridiculous!

2026-08-26 • via Nuitee
Z
Zulkefly • family_with_children • gb
8
2026-08-26 • via Nuitee
S
Sofiyyah • extended_group • my
8
2026-08-26 • via Nuitee
N
Nur Haziqah • couple • my
6
2026-08-26 • via Nuitee
J
Josef • family_with_children • de
10
Sehr empfehlenswert, gerne wieder!
Pros:

Sehr modernes, frisch renoviertes Luxushotel.
Riesiges Frühstücksbuffet, Lage direkt am Strand.
Personal durchgehend sehr freundlich und hilfsbereit.
Toller Pool, gutes Restaurant.

Cons:

Jammern auf sehr hohem Niveau: Die Lage ist relativ abgelegen, für Aktivitäten außerhalb des Hotels braucht man ein Auto oder Grab, falls man nicht zu Fuß an der stark befahrenen Hauptstraße ohne Gehweg herumlaufen will.

2026-08-26 • via Nuitee
F
Fatma • couple • gb
8
2026-08-25 • via Nuitee
T
Tengku Zulfadzil • extended_group • my
10
2026-08-25 • via Nuitee
A
Ameera Adera • extended_group • my
6
2026-08-25 • via Nuitee
N
Nadhirah • couple • my
6
2026-08-24 • via Nuitee
C
Corina • couple • ch
10
2026-08-23 • via Nuitee