Swiss-Grand Beach Resort Kuantan - Newly Upgraded 5-Star

Hotels
8.2 (3583 reviews)
2656-2657, Mukim Sungai Karang, Balok Beach, Beserah , Kuantan , MY
+60 9-548 8288

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Beachfront location / sea scenery
Friendly and helpful staff
Clean rooms and pleasant smells
Good breakfast options (many guests)
Kids friendly (kids pool) and family amenities
Spa, pools and recreational activities (ATV, fireshow)
Cons:
Limited parking availability
Extra charges for decorations / connecting rooms
Breakfast variety and pastry quality inconsistent; limited vegan/gluten-free options
Air conditioning and some bathroom issues in rooms
Glass found on beach reported by a guest
Strict pool rules for parents in some cases

Categories

Cleanliness
8.3
Multiple comments praise clean rooms, toilets and fresh smells; a few specific issues noted (glass found on beach, bathroom issues in one room).
Service
8.7
Consistently positive: staff repeatedly described as friendly, helpful and welcoming across many reviews.
Location
8.6
Strong positives for beachfront location, sea scenery and easy access to beach; several guests highlighted the great beach setting.
Room Quality
7.9
Rooms described as comfortable and spacious, but some negatives (air conditioning could be improved; bathroom issues mentioned by at least one guest).
Amenities
8.4
Well-liked amenities: pools (including kids pool), spa, ATV and entertainment; some downsides noted (limited parking, strict pool rules for parents).
Value for Money
7.4
Mixed to negative: a few guests called the hotel overpriced and complained about extra charges (decorations, connecting rooms); others felt it was good value.
Food and Beverage
7.9
Breakfast and buffet praised by many, but repeated comments about limited variety, weak pastry/cake quality and poor vegan/gluten-free options.
Overall Experience
8.4
Overall stay impressions are positive (many guests would return, kids happy, relaxing atmosphere), with a few service/fee and facility caveats.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Beachfront Paradise
Discover relaxation and luxury at Swiss-Garden Beach Resort, Kuantan with its 6 dining options, tennis courts, and a free-form outdoor pool.

Refurbished Accommodation
Experience the newly refurbished rooms offering a range of accommodation options from Deluxe Rooms to spacious suites with stunning views.

Dining and Leisure
Indulge in delicious meals at Swiss Deli, sip cocktails at Malibu Club, and unwind in the outdoor hot tub. Enjoy beach relaxation or family fun at the kids pool with water slides.

Book now to create unforgettable memories at Swiss-Garden Beach Resort, Kuantan.

Important information:

From January 1st, 2023, a tourist tax of RM 10 per room per night applies to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents (MY PR Card is exempted) are exempt.

Children aged 11 years and below stay for free when using existing bedding. Breakfast is not included.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUA

Location

Guest Reviews

8.2
Based on 3583 reviews
Cleanliness: 8.3
Service: 8.7
Location: 8.6
Room Quality: 7.9
Amenities: 8.4
Value for Money: 7.4
Food and Beverage: 7.9
Overall Experience: 8.4
Z
Zuridah • extended_group • my
9
Overall really enjoy the stay there
Pros:

Location is good. Staff are friendly. Breakfast excellent.

Cons:

Air conditioning in my room can be improve

2026-10-31 • via Nuitee
H
Ho Kuan • couple • my
8
2026-10-29 • via Nuitee
S
Suzana • family_with_children • my
9
Pros:

I’m happy

2026-10-29 • via Nuitee
S
Syafeq • family_with_children • my
10
2026-10-28 • via Nuitee
S
SAIFUL • couple • my
9
2026-10-27 • via Nuitee
K
Krista • family_with_children • my
8
2026-10-27 • via Nuitee
N
NURHAIZATUL • couple • gb
8
Pros:

I had a wonderful stay at Swiss Beach Resort. The place is very comfortable, clean and well-maintained. The atmosphere is really interesting and peaceful, perfect for relaxing with family. Staff were friendly and helpful. Will definitely come again!

Cons:

First, the parking space is very limited and not enough for guests, which is very inconvenient.

Second, I was disappointed that even a simple decoration has to be paid extra, despite the hotel rate being quite expensive. I have stayed at other hotels where they provide complimentary simple decorations for special requests like honeymoon or birthday. For a 5-star hotel, I think you should consider providing a simple complimentary decoration for guests.

Overall the room was okay, but these two points need to be improved.

2026-10-27 • via Nuitee
F
Fatimah Aliyya • family_with_children • my
10
2026-10-26 • via Nuitee
P
Pavarit • family_with_children • my
8
2026-10-26 • via Nuitee
A
Aliff • family_with_children • my
10
2026-10-26 • via Nuitee
R
Rosida • extended_group • my
10
2026-10-26 • via Nuitee
D
Dietmar • couple • de
10
Tolles Strandhotel
Pros:

Sehr neue gepflegte Anlage, direkt am sauberen Strand mit klarem Wasser. Gutes Essen und hervorragendem Frühstück.

2026-10-25 • via Nuitee
A
adilah • family_with_children • my
10
Clean and smells good
Pros:

Room & Beds: Clean room & toilet,room smells good, and puffy pillows make for a great night's sleep.

2026-10-24 • via Nuitee
A
Abdul Kayyum • solo_traveller • gb
1
2026-10-24 • via Nuitee
S
Sharieza Hanem • couple • my
9
2026-10-24 • via Nuitee
N
Nurul Amira Syahirah • couple • my
9
2026-10-23 • via Nuitee
R
Roland • family_with_children • my
8
2026-10-23 • via Nuitee
N
NurHaziqah • family_with_children • my
6
2026-10-21 • via Nuitee
M
Moine • couple • my
8
Could/should have stayed longer
Pros:

The spa
The beach
The very helpful staff

Cons:

No complaints

2026-10-20 • via Nuitee
M
Mohd Noramin • family_with_children • my
10
Awesome!
Pros:

Sangat berpuas hati. Anak2 pun suka terutama dekat kids pool dan pantai. Terima kasih kepada semua staff, sangat2 friendly.

2026-10-18 • via Nuitee