Swiss-Grand Beach Resort Kuantan - Newly Upgraded 5-Star

Hotels
8.3 (3419 reviews)
2656-2657, Mukim Sungai Karang, Balok Beach, Beserah , Kuantan , my

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Kid-friendly facilities
Friendly staff
Cons:
Smelly in-room coffee chair
Strict pool rules

Categories

Cleanliness
7.59
The in-room coffee chair had a lingering smell, suggesting cleaning issues.
Service
8.56
Staff were described as friendly and efficient, though there were issues with responsiveness.
Location
9.1
The hotel is well-located with access to a nice beach for family activities.
Room Quality
8.05
Rooms were newly renovated and comfortable as noted by several reviewers.
Amenities
8.08
Kid-friendly facilities were enjoyed, but pool rules could be improved.
Value for Money
8.54
Affordable spa services and reasonably priced poolside food.
Food and Beverage
8.09
Breakfast had a wide variety but was considered ordinary by one reviewer.
Overall Experience
8.36
Overall enjoyable family vacation despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:27

Property Description

Beachfront Paradise
Discover relaxation and luxury at Swiss-Garden Beach Resort, Kuantan with its 6 dining options, tennis courts, and a free-form outdoor pool.

Refurbished Accommodation
Experience the newly refurbished rooms offering a range of accommodation options from Deluxe Rooms to spacious suites with stunning views.

Dining and Leisure
Indulge in delicious meals at Swiss Deli, sip cocktails at Malibu Club, and unwind in the outdoor hot tub. Enjoy beach relaxation or family fun at the kids pool with water slides.

Book now to create unforgettable memories at Swiss-Garden Beach Resort, Kuantan.

Important information:

From January 1st, 2023, a tourist tax of RM 10 per room per night applies to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents (MY PR Card is exempted) are exempt.

Children aged 11 years and below stay for free when using existing bedding. Breakfast is not included.

The spa will be temporarily closed for refurbishment until June 30, 2026.
The outdoor jacuzzi is temporarily closed for maintenance until June 30, 2026.




Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Spa/wellness center is closed from 2026-06-30 until 2026-04-29
Hot tub/jacuzzi is closed from 2026-06-30 until 2026-04-29
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for MYR 54 per person per night when using an available cot.
    People 12 years old and over stay for MYR 194.40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 3419 reviews
Cleanliness: 7.59
Service: 8.56
Location: 9.1
Room Quality: 8.05
Amenities: 8.08
Value for Money: 8.54
Food and Beverage: 8.09
Overall Experience: 8.36
K
Khaleeda couple my
10
2026-07-03 via Nuitee
S
Syahren family_with_children my
9
2026-07-03 via Nuitee
R
Rosenawatie family_with_children my
9
So far So good n satified
Pros:

The cafeteria

Cons:

Hotel need to improve their online services for dining in the room…the system So slow n not friendly user

2026-07-02 via Nuitee
S
syazwan couple my
9
Heaven
Pros:

Everything

Cons:

The weather is too hot outside..not your fault 😅

2026-07-02 via Nuitee
N
Nuraida couple my
10
2026-07-02 via Nuitee
S
Sumit family_with_children my
10
2026-07-02 via Nuitee
N
nursyafina couple my
8
Very nice and cozy
Pros:

Clean, great location, comfortable

Cons:

They charge for a small simple baby cot. Rm50+ per night. Even the 6 stars hotel provides a free baby cot.

2026-07-02 via Nuitee
S
Syahira couple my
10
2026-07-02 via Nuitee
R
Ruzanna solo_traveller my
9
Pros:

Love the breakfast spread. Love the hospitality from the Sales Dept to the Front desk. Shout out to Tengku AM who made our stay a memorable one

Cons:

Had to wait for breakfast due to the high occupancy

2026-07-01 via Nuitee
M
muhammad syazwan sazali solo_traveller my
7
Pros:

I like the lobby decoration, big and nice

Cons:

Pool not clean, staff at pool also not friendly

2026-07-01 via Nuitee
S
Shoba solo_traveller my
8
Pros:

Beach

2026-07-01 via Nuitee
A
Aizat couple my
10
2026-07-01 via Nuitee
E
Elinor couple au
10
Lovely hotel recommend you go there.
Pros:

We stayed in an executive suite and it was well worth the money. Very comfortable bed twin balconies and a stunning view of the sea. The pool is great and we had a wonderful breakfast with masses of choice and 2 nice meals at the deli. Walking on the beach in the early morning and the evening added to our stay and it is just in front of the hotel. We did not swim as there are jellyfish around just paddled. Special mention to Neyzey who runs the deli as she made our meals there extra special with her service.

Cons:

It was a bit annoying that they were renovating the kids pool area during our stay

2026-07-01 via Nuitee
S
Sakinah couple my
9
Its such a nice and pleasant stay
Pros:

The newly upgrade hotel is so nice with new concept and interior

Cons:

The location is quite far from city centre

2026-06-30 via Nuitee
H
Hoong Ping couple my
10
Recommended!
2026-06-30 via Nuitee
F
Farah Nor Raudah couple my
10
2026-06-30 via Nuitee
M
Mohd Hakimi solo_traveller my
10
2026-06-30 via Nuitee
F
Faiz family_with_children my
10
Lovely place to hang out for family with children
Pros:

Check-in was smooth. Parking slot was made available at the entrance/lobby. Pools were great for older kids and the younger ones. The beach was the best. Clean. No sampah/trash. Horse ride was a bonus.

Cons:

Nil

2026-06-29 via Nuitee
Z
Zeti Zuryani solo_traveller my
9
A very enjoyable one.
Pros:

Beachfront. The swimming pool.

Cons:

Lift sometime not functioning well.

2026-06-29 via Nuitee
A
Aiman couple my
8
7/10
Pros:

facilities are good

Cons:

the breakfast choices are underwhelming. the only meat available is rendang chicken. thats it. the rest are carbs and sausages.

2026-06-29 via Nuitee