MainStay Suites Grand Rapids Southeast - Kentwood

Elevator was broken literally had to climb steps to the 4th floor,hallway and bathrooms could of been cleaner

Our rooms were so dirty. Trash still in the trash cans when we got there, the room was 80 degrees, shower hasn’t been cleaned, smelled like cigarettes in both rooms, floors were dirty and not vacuumed, it was by far the worst place I’ve ever stayed it. I wouldn’t recommend it to anyone- I would steer clear.

Staff entered my room with key card without my permission while I was in the room

Room smelled like smoke, and to fix this housekeeping stuffed dryer sheets in the vents. Floor was dirty in the room, and the bathroom smelled like weed. There was no hand soap. The elevator was broken. People across the hall were shouting until 1am, and staff did nothing about it. The pillows on the bed were a foot tall and rock hard, except for the one which was a blanket stuffed in a pillow case. The couch and chair in our room looked like they were straight out of the seventies, with the grime to prove it. The sink was plugged, and when I pulled out the stopper it smelled positively vile. Don’t bother, find another place.

The mattress was sagging, the tv didn’t work in the bedroom, the room smelled like smoke, there wasn’t even a box of tissues.

Im 9 months pregnant and was put on the 3rd floor ans was told that the elevator doesn't work . Also had to throw away about $45 in food because the refrigerator sisnr work ans didn't know that until last night

The manager was very rude when I called to complain about the fact that we had to take the stairs to the third floor because the elevators hasn’t been uuworking in over three weeks, but what he said was only down for a couple of days. The owner was not trying to compensate. He was very rude. He asked me why was I calling him at such a late night after I checked in just very unpleasant I will never stay there again.

Their attitude.

Dirty and windows leaked when raining

The lobby smelled like marijuana. I did not feel safe. People sitting outside passing around a joint and a 5th in the common area. Just not a good feeling.

Elevator is broken

It was dirty . False advertising saying the offer breakfast and they have nothing for you the pool and hot tub doesn’t work. When we arrived we had made reservations and they told me they didn’t have any rooms available and the elevator was out I told them I couldn’t stay on the third floor because I had major back surgery I couldn’t carry Stuff to my room. The floor in our room was wet and dirty I thought at first they cleaned the carpet but that wasn’t it because it looked like the didn’t even vacuum it. There was dirty sheets on our bed they had not been change. The bath tub hasn’t been cleaned in a while there was dust and hair on corners of the tub by the tile walls and when you went to get in. The biggest disaster was getting flea bits . The biggest disappointment is they didn’t give back my deposit.

Customer service very rude no appreciation even if you stay for longer than three weeks.if you questioned them and correct them they retaliate by hiding your next booking as if you have not book. Lock you out for a long time without making any effort to consult booking.com. ar the same time as you to pay late fees you have no booking hete while your belongings are locked in the room you vone back from work. Very unprofessional

The filth

The elevator was broken and my room was on the third floor. My girlfriend has a broken foot so that was definitely not convenient at all considering she had to walk three flights of stairs.
I had to fix the toilet because the chain fell off of the rusty flush lever.
The mattress was very hard, as were the pillows.