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Homewood Suites by Hilton
7.8 (159 reviews)
3920 Stahl Drive SE , Grand Rapids , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Good location
Cons:
Cleanliness issues
Missing kitchen items
No breakfast

Categories

Cleanliness
6.01
Multiple reviews indicated issues with cleanliness, including roaches and dirty utensils.
Service
9.48
Staff were noted as friendly, although there was one mention of poor communication.
Location
9.02
Good location close to stores and restaurants, though lacking sidewalks.
Room Quality
6.97
Mixed feelings about room quality; some pros noted spaciousness, but negative remarks about cleanliness and amenities.
Amenities
7.5
Some amenities lacked functionality, such as the hot tub and TV issues.
Value for Money
9.46
Good value relative to room size despite noted issues, but not worth more than $65/night.
Food and Beverage
6.01
No breakfast provided despite expectation; some dissatisfaction noted.
Overall Experience
7.98
Overall experience marred by various issues but had potential due to location and size.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:06

Property Description

Spacious All-Suite Hotel in Grand Rapids

Full Kitchens and Separate Living Areas
Experience the comfort of full kitchens and separate sleeping and living areas in our spacious guestrooms for a restful night's sleep.

Complimentary Hot Breakfast and Fitness Center
Start your day right with a free daily hot breakfast and stay active at our on-site fitness center with an indoor swimming pool.

Convenient Location near Corporate Offices and Local Attractions
Located just a short distance from the city centre, our hotel is near major corporate offices like Steelcase and popular attractions such as Frederik Meijer Gardens.

Book your stay at Homewood Suites Grand Rapids for a perfect blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that the hotel will be undergoing renovations from 10 February - 1 June 2017.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 159 reviews
Cleanliness: 6.01
Service: 9.48
Location: 9.02
Room Quality: 6.97
Amenities: 7.5
Value for Money: 9.46
Food and Beverage: 6.01
Overall Experience: 7.98
V
Voni • solo_traveller • us
10
2026-04-02 • via Nuitee
B
Boxx • family_with_children • us
9
Pros:

There were two separate rooms that worked well for me and my 2 boys. It was private enough for us to be separate, but still close enough for us to be comfortable.

Cons:

We didn't get to utilize the living area or the kitchen. I would have been ideal if we checked in earlier to be able to utilize those options, but that is not the fault of the hotel. Definitely something for us to consider if we need a room in the future.

2026-04-02 • via Nuitee
M
Mark • solo_traveller • us
3
Well, we appreciated some of the features of the hotel, we feel it could be put to better use. This would make a perfect
Pros:

The bed is very comfortable, great mattress. The kitchenette is nice and has a dishwasher.

Cons:

The trash outside piles up. The cabinets in kitchen and bathroom were not clean and several were broken. The hotel is filled with “ladies of the evening” along with their “handler’s”. Dealers for anything and everything abound. No sleep due to constant fights through the evening. I would not recommend families with small children use this hotel.

2026-03-31 • via Nuitee
T
Torres • family_with_children • us
10
Pros:

Just how spacious the room is

2026-03-28 • via Nuitee
L
Lumpkins • solo_traveller • us
7
Pros:

Staffing n hospitality

Cons:

Nothing

2026-03-23 • via Nuitee
T
Tillman • couple • us
8
Great
2026-03-22 • via Nuitee
T
Tillman • solo_traveller • us
9
2026-03-20 • via Nuitee
M
Mann • couple • us
10
2026-03-17 • via Nuitee
M
Mann • couple • us
10
2026-03-17 • via Nuitee
M
Mann • couple • us
10
2026-03-17 • via Nuitee
C
Clarissa • extended_group • us
7
2026-03-16 • via Nuitee
J
Jeff • couple • us
3
Pros:

It was clean and comfortable

Cons:

My tv didn't work and when asked them to fix it. Desk said sorry it's house keeping job.
In the morning at checkout Desk clerk said sorry I can't do anything about it.

2026-03-15 • via Nuitee
L
Laurie • couple • us
10
2026-03-14 • via Nuitee
D
Denise • extended_group • us
8
2026-03-13 • via Nuitee
A
Antwan • solo_traveller • us
1
I will never got back or refer anyone to this dumb
Pros:

Nothing they were very rude and not helpful

Cons:

Every thing about it

2026-03-13 • via Nuitee
W
William • extended_group • us
3
Don't book with a third party book with the hotel
Pros:

The front desk helped us move rooms

Cons:

When I booked they didn't tell me the room I booked was a mile away from check in! My son was sick and we did not want to have to drive another mile after having driven two hours to get here. They did put us in a room in the main hotel however it was a smaller room and located right by the bar so it was very noisy through the whole stay. They refused to give me a refund for the difference from the larger room to the smaller room which was about $50.00.

2026-03-08 • via Nuitee
M
Mitchell • solo_traveller • us
6
Pros:

No breakfast, location was good. Very quiet. The bed was great in that i like a firm mattress, extremly comfortable. Daytime desk guy was very helpful, night guy acted like you were bothering him if you needed something.

Cons:

The freezer and refrigetator did no work well and i had to request a room change. Patking lot was not plowed and people were getting stuck in the snow in the lot.Housekeeping did not vacuum on 2 occasions when cleaning the room but they did load and run the dishwasher even though i had only left a plate and cup in the sink

2026-03-06 • via Nuitee
M
marquice • couple • us
1
They had bed bugs and didn’t reimburse me for it
Cons:

Bed bugs

2026-03-06 • via Nuitee
S
Samantha • couple • us
7
Nice facility, bad upkeep
Pros:

The rooms are nice

Cons:

Trash everywhere, front of building trash was overflowing.

2026-03-04 • via Nuitee
B
bailey • solo_traveller • us
5
2026-03-03 • via Nuitee