MainStay Suites

Hotels
•
Homewood Suites by Hilton
7.8 (208 reviews)
3920 Stahl Drive SE , Grand Rapids , us

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Good location
Cons:
Cleanliness issues
Missing kitchen items
No breakfast

Categories

Cleanliness
6.01
Multiple reviews indicated issues with cleanliness, including roaches and dirty utensils.
Service
9.48
Staff were noted as friendly, although there was one mention of poor communication.
Location
9.02
Good location close to stores and restaurants, though lacking sidewalks.
Room Quality
6.97
Mixed feelings about room quality; some pros noted spaciousness, but negative remarks about cleanliness and amenities.
Amenities
7.5
Some amenities lacked functionality, such as the hot tub and TV issues.
Value for Money
9.46
Good value relative to room size despite noted issues, but not worth more than $65/night.
Food and Beverage
6.01
No breakfast provided despite expectation; some dissatisfaction noted.
Overall Experience
7.98
Overall experience marred by various issues but had potential due to location and size.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:06

Property Description

Spacious All-Suite Hotel in Grand Rapids

Full Kitchens and Separate Living Areas
Experience the comfort of full kitchens and separate sleeping and living areas in our spacious guestrooms for a restful night's sleep.

Complimentary Hot Breakfast and Fitness Center
Start your day right with a free daily hot breakfast and stay active at our on-site fitness center with an indoor swimming pool.

Convenient Location near Corporate Offices and Local Attractions
Located just a short distance from the city centre, our hotel is near major corporate offices like Steelcase and popular attractions such as Frederik Meijer Gardens.

Book your stay at Homewood Suites Grand Rapids for a perfect blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that the hotel will be undergoing renovations from 10 February - 1 June 2017.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 208 reviews
Cleanliness: 6.01
Service: 9.48
Location: 9.02
Room Quality: 6.97
Amenities: 7.5
Value for Money: 9.46
Food and Beverage: 6.01
Overall Experience: 7.98
T
Torres • family_with_children • us
9
Pros:

How it looks like a mini apartment

Cons:

Na

2026-05-06 • via Nuitee
D
Deboraha • solo_traveller • us
1
2026-05-06 • via Nuitee
J
James • couple • us
8
2026-05-04 • via Nuitee
J
Janice • solo_traveller • us
4
Suites are nice layout, needs DEEP cleaning, sheer curtains are torn/ripped, would gladly return and refer others if
Pros:

Location was good, has possibilities.

Cons:

Understaffed, refrigerator didn’t work, crumbs, etc on chairs, tables, no paper towels, no pans/skillet, dishes left in dishwasher were not clean, only rinsed, carpets in room and hallways needed vacuumed. Maintenance man very helpful.

2026-05-04 • via Nuitee
R
Redd • solo_traveller • us
10
2026-05-02 • via Nuitee
M
M • solo_traveller • us
10
Pros:

Space

Cons:

No.comment ..staff cleaners comes in room when your away

2026-05-01 • via Nuitee
S
Sharon • solo_traveller • us
1
Pros:

Nothing

Cons:

Everything disgusting dirty smelled no blankets staff was not helpful worst place I have ever stayed

2026-04-27 • via Nuitee
A
Anil • family_with_children • in
10
Pros:

Clean and spacious

2026-04-27 • via Nuitee
B
Barrera • couple • us
6
2026-04-24 • via Nuitee
W
Willie • couple • us
8
The main state is a very suitable place and close to the Gerald Ford airport
Pros:

Very clean and cozy rooms. there’s even a fireplace to keep you warm. Wish I had more time to jump in the pool

Cons:

No complaints

2026-04-22 • via Nuitee
R
Runy • couple • us
10
Happy
Pros:

Everything

Cons:

Nothing

2026-04-22 • via Nuitee
J
joshua • couple • us
1
It was one of the worst experiences
Pros:

Nothing

Cons:

Everything

2026-04-20 • via Nuitee
B
briana • couple • us
6
Pros:

Rooms were nice, comfy beds and a nice kitchen set.
Pool and a hot tub

Cons:

You have a security deposit that you must pay that is not listed on Booking.com.
Check in was a mess, not sure if it was booking end or the hotel but they stated i had two reservation and both were canceled. I never received a cancelation let alone my money back, hotel figured something out and was able to find my reservation

2026-04-20 • via Nuitee
P
Pickett • solo_traveller • us
5
Ok
Pros:

What breakfast coffee

Cons:

The room

2026-04-19 • via Nuitee
S
Samantha • solo_traveller • us
6
Pros:

The rooms are very nice.

Cons:

The chaos going on with other guest and police coming out ther because of guest.

2026-04-19 • via Nuitee
K
Kieffer • solo_traveller • us
1
AVOID AT ALL COSTS
Pros:

NOTHING

Cons:

The fact that they took.my money then cancelled my room. I had to find another room that cost me more money.

2026-04-19 • via Nuitee
B
Betts • couple • us
9
Great stay.
Pros:

Nice

Cons:

Nothing wrong

2026-04-18 • via Nuitee
S
sipe • solo_traveller • us
7
2026-04-16 • via Nuitee
J
Jennifer • couple • us
10
2026-04-15 • via Nuitee
F
Frank • couple • us
10
Pros:

Everything so fair i’ve been here for months and they’ve been nothing but great to me especially the morning shift supervisor ❤️❤️

Cons:

Making sure that I’m always good with tiles rags, etc. and I’ve been here so long they treat me like family

2026-04-10 • via Nuitee