MainStay Suites

Hotels
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Homewood Suites by Hilton
7.8 (159 reviews)
3920 Stahl Drive SE , Grand Rapids , us

listing image 1
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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Good location
Cons:
Cleanliness issues
Missing kitchen items
No breakfast

Categories

Cleanliness
6.01
Multiple reviews indicated issues with cleanliness, including roaches and dirty utensils.
Service
9.48
Staff were noted as friendly, although there was one mention of poor communication.
Location
9.02
Good location close to stores and restaurants, though lacking sidewalks.
Room Quality
6.97
Mixed feelings about room quality; some pros noted spaciousness, but negative remarks about cleanliness and amenities.
Amenities
7.5
Some amenities lacked functionality, such as the hot tub and TV issues.
Value for Money
9.46
Good value relative to room size despite noted issues, but not worth more than $65/night.
Food and Beverage
6.01
No breakfast provided despite expectation; some dissatisfaction noted.
Overall Experience
7.98
Overall experience marred by various issues but had potential due to location and size.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:06

Property Description

Spacious All-Suite Hotel in Grand Rapids

Full Kitchens and Separate Living Areas
Experience the comfort of full kitchens and separate sleeping and living areas in our spacious guestrooms for a restful night's sleep.

Complimentary Hot Breakfast and Fitness Center
Start your day right with a free daily hot breakfast and stay active at our on-site fitness center with an indoor swimming pool.

Convenient Location near Corporate Offices and Local Attractions
Located just a short distance from the city centre, our hotel is near major corporate offices like Steelcase and popular attractions such as Frederik Meijer Gardens.

Book your stay at Homewood Suites Grand Rapids for a perfect blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that the hotel will be undergoing renovations from 10 February - 1 June 2017.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 159 reviews
Cleanliness: 6.01
Service: 9.48
Location: 9.02
Room Quality: 6.97
Amenities: 7.5
Value for Money: 9.46
Food and Beverage: 6.01
Overall Experience: 7.98
F
FRANCK • family_with_children • us
1
Stay away: dirty room, cigarette smell, broken elevator
Pros:

the convenient location near the airport and stores/restaurants nearby

Cons:

I had booked 4 nights at the MainStays in Grand Rapids, MI. I was taking my son to a sports tournament and picked that hotel because the room had a kitchen. I needed to cook healthy meals during the tournament.

My son and I flew in and checked in late (10pm) on Thursday 2/05. We were given room #115 on the ground floor. When I opened the door there was a strong smell of cigarettes even though this is a non-smoking hotel.
I reported it and we were changed to room #315. I realized the elevator was out of service even if the Front Desk staff acted as if they were not aware.

My son and I had to carry our luggage to the 3rd floor. I quickly noticed how dirty the kitchen area was. There were dishes in the dishwasher but they looked unwashed. There was only 1 dinner plate and 1 fork. In the cabinets, the dishes were stained and dirty worst of all was a frying pan full of cooking oil and burnt food. See attached photos.

I also noticed a missing lightbulb on the light on the nightstand.

The gas fireplace wasn’t working. The carpet looked filthy. I knew we couldn’t stay more than one night and checked out first thing in the morning.

2026-02-13 • via Nuitee
H
Heather • couple • us
10
2026-02-11 • via Nuitee
H
Heather • couple • us
10
2026-02-11 • via Nuitee
R
Redd • couple • us
10
Pros:

Everything the fact that it's look like a little apartment

2026-02-09 • via Nuitee
B
Bar • couple • us
1
2026-01-31 • via Nuitee
C
corinne • solo_traveller • us
10
2026-01-30 • via Nuitee
T
Tompkins • couple • us
10
2026-01-27 • via Nuitee
M
Marian • couple • us
7
2026-01-25 • via Nuitee
F
Frank • solo_traveller • us
9
2026-01-22 • via Nuitee
M
Mainmann98 • extended_group • us
8
2026-01-21 • via Nuitee
C
Christopher • solo_traveller • us
10
Great suite layout and decent place to stay for low cost
Pros:

This place has the best layout among the extended stay places in the area. It's not a standard hotel room with a kitchenette added on, but a full apartment-like layout with separate bedroom and living room/kitchen/dining area. Great location too with fast food, restaurants, grocery and liquor store within 5-10 minutes walk if you don't have a car. Or if you do, it's right off the main 28th street area with everything available within in a short drive. Walmart, Target, etc. Good place if you have to stay in the area awhile. Kitchen has very minimal supplies, but you can cook a stir-fry or make a sandwich. Bring a knife sharpener maybe.

2026-01-21 • via Nuitee
D
Dana • solo_traveller • us
8
Pros:

I appreciated the spaciousness
It was very comfy
It was quiet

Cons:

Smell.
Saw a dead roach in the gym facility

2026-01-10 • via Nuitee
J
Jennifer • couple • us
10
2026-01-09 • via Nuitee
K
Keith • couple • us
10
2026-01-08 • via Nuitee
V
Vikki • family_with_children • us
10
2026-01-07 • via Nuitee
W
William • couple • us
8
Pros:

Large room

Cons:

Broken elevator

2026-01-05 • via Nuitee
C
Clarissa • extended_group • us
7
2026-01-03 • via Nuitee
L
Lauren • couple • us
3
Regretful stay and I still feel bitter and swindled by this place.
Pros:

Close to many stores and restaurants.
Kitchenette with decent fridge and ice maker was convenient.
Nice that the bedroom was separate from the "living room" with the pull out couch.

Cons:

The room reeked of cigarettes upon entering and seemingly wasn't cleaned completely before we entered. There was a shower cap on the smoke alarm and a car air freshener in a vent that didn't help the smoke smell. We were too exhausted to go back down and seek out another room.

Over the course of the next two days, multiple other guests and strangers knocked on our door asking for different people. Seemingly all the doors had a 2"+ gap at the bottom that was large enough for someone to stick their hand through or possibly take a picture. Multiple people were getting in fights on sight with one particularly intense screaming match involving the front desk staff calling the police.

There was a lack of cooking utensils and only one pan that wasn't useful for the things we were trying to cook. Dishes in the dishwasher weren't clean and one plate had white powdery residue.
The hot tub that we planned on using was out of order.
There was no free breakfast, despite booking the hotel for that reason.
There was ongoing construction in the mornings and no warning at the concierge that this might affect our sleep since they got going before 9am.
Only the TV in the sitting area worked-- the one in the bedroom wouldn't connect to the cable.
Pull-out couch was broken and started folding on you if you sat all the way at the back of it (closest to backrest).
Not in a neighborhood with sidewalks; you need a car to navigate most places.

When I had to extend our stay for a night (because my friend I was with became ill), they didn't tell me how much they were charging me but agree to discount that night's stay because of the problems I mentioned. THEY CHARGED ME $30 THAN BOOKING ONLINE WOULD HAVE COST.

Long short, AVOID THIS PLACE unless you're desperate or you find a screaming deal online. Not worth more than $65/night, even with the kitchenette.

2025-12-31 • via Nuitee
C
Cynthia • couple • us
10
2025-12-28 • via Nuitee
C
Clint • solo_traveller • us
10
Pros:

Rooms very spacious, clean, overall just good experiance

Cons:

Wonderful staff and hard working housekeeping

2025-12-25 • via Nuitee