Homewood Suites by Hilton Houston-Westchase

Hotels
Homewood Suites by Hilton
8.6 (321 reviews)
2424 Rogerdale Road , Houston , us

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Good location
Helpful staff
Cons:
Old furniture
Maintenance issues
Unfriendly service at times

Categories

Cleanliness
7.93
Mixed comments about cleanliness; issues noted with stains on pillows and old towels.
Service
9.2
Generally positive interactions, though some reports of unfriendly staff.
Location
9.14
Good location, especially for proximity to medical facilities.
Room Quality
7.89
Some rooms had maintenance issues, including old furniture and uncomfortable beds.
Amenities
8.42
Basic amenities, but gym equipment was defective and the pool was not well maintained.
Value for Money
8.88
Pricing is good relative to facilities, though some feel additional costs for basic services are unwarranted.
Food and Beverage
8.43
Breakfast was noted as adequate but could be improved.
Overall Experience
8.9
Overall satisfactory stay, but with several areas needing attention.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:12

Property Description

Spacious Suites with Full Kitchens
Experience the comfort of home with our modern amenities and full kitchens in every suite, perfect for short or extended stays.

Convenient Location near Houston Attractions
Explore the vibrant Galleria Mall, Herman Park Zoo, and museum district just minutes away from our hotel, ideal for leisure travelers.

Complimentary Services and Facilities
Start your day with a free hot breakfast buffet, stay active in the fitness center, and enjoy evening snacks and drinks on weekdays. Take advantage of our business center and free grocery shopping services for a hassle-free stay.

Book your stay at Homewood Suites Houston-Westchase for a relaxing and convenient experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.

This is a nonsmoking accommodations.

Please note that property offers Evening Reception on Wednesdays only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IAH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 321 reviews
Cleanliness: 7.93
Service: 9.2
Location: 9.14
Room Quality: 7.89
Amenities: 8.42
Value for Money: 8.88
Food and Beverage: 8.43
Overall Experience: 8.9
H
Haider family_with_children us
1
The hotel did not meet basic cleanliness or quality standards, making our stay extremely unpleasant
Pros:

breakfast was okay , pool was okay but no towels, the shower water was hot enough , its was close to everything we wanted to go to , that is why we chose this hotel kitchen was okay but really old

Cons:

I am requesting a full refund due to the unacceptable condition of the hotel and the overall experience my family and I had during our stay.

After driving five hours from Baton Rouge to Houston with my family, including my baby daughter and two children, we experienced problems at check-in. The hotel would not accept a cash deposit, their card terminal did not work with our debit card, and we were forced to complete the payment through a website while we were exhausted.

When we entered the room, it had a strong unpleasant odor, the sofa bed mattress was stained and smelled bad, and there were dirty spots throughout the room. The room was much smaller than advertised, the photos were misleading, and the iron was broken.

Although we wanted to leave, my baby was sick, and moving my family to another hotel during our short weekend trip was not a realistic option.

Because the hotel did not match its description and the conditions were unacceptable, I respectfully request a full refund. I have photos documenting the condition of the room and am happy to provide them as evidence.

Thank you for your time, and I look forward to your response.

2026-07-14 via Nuitee
L
LaSonya couple us
10
2026-07-06 via Nuitee
O
Osias family_with_children us
8
I am planning on returning when all of the remodeling is finalized.
Pros:

Breakfast was great!! I loved the overnight oats and chia pudding. I also had a whole wheat slice of toasted bread with the delicious raspberry jam. Another wonderfully thing is that they had almond milk for lactose intolerant people like my whole family.
We also enjoyed the newly renovated pool. Just hoped could have had time to try the newly renovated gym.

Cons:

While I was brushing my teeth I saw, in the mirrors reflection, that under the toiletd rim was very gross and thick build up where the toilet had not been brushed for a very expensive amount of time. It was late at night and didn't want anybody coming into the room. If I had noticed before settling into the room I would have let the front desk know to clean and disinfect it properly.

2026-07-06 via Nuitee
M
MasterChief-4799 Solo travel
2
No way
Pros:

This place is gross. No clue why the ratings are so high. Thank god I’m only here for 1 night.

2026-06-29 via Tripadvisor
T
Thao family_with_children us
9
2026-06-13 via Nuitee
M
Monica solo_traveller br
8
Pros:

Agradável, equipe solícita, confortável, excelente localização

Cons:

Café da manhã poderia ter mais opções

2026-06-05 via Nuitee
L
Latrivia couple us
8
My overall stay was good
Pros:

It looked like a apt

Cons:

False advertising there was no Jacuzzi and that was the main thing I wanted to get in

2026-06-04 via Nuitee
Z
Zaire solo_traveller us
8
2026-06-04 via Nuitee
A
augustwest69 Family
4
Unbelievably bad experience!
Pros:

I can't believe this place has a 4.3 rating on TripAdvisor. We got very little sleep during our stay, and overall the property was a huge disappointment.

The hotel is pet-friendly, which may be a positive if you're traveling with animals. However, if you're not, be aware that it often feels more like a pet hotel than a regular hotel. Our room smelled strongly of dog, and when we complained, we were told the hotel was full and there was nothing they could do.

The problems didn't stop there. Dogs in neighboring rooms barked late into the night and early in the morning, and it seemed like some had been left unattended. Despite multiple disturbances, the front desk said there was nothing they could do. As a result, we were repeatedly woken up throughout our stay.

On Saturday morning, the landscaping crew started mowing and using leaf blowers at 7:30 a.m., adding even more noise. To make matters worse, the fire alarm went off early one morning and woke everyone up.

The hotel also seemed geared toward families, with children frequently running up and down the hallways. If the property itself had been nicer, I might have rated it 3 stars despite the noise issues. Unfortunately, the facilities were underwhelming as well.

Overall, this was not a good experience, and I would not stay here again.

2026-05-31 via Tripadvisor
E
Elia family_with_children us
10
2026-05-27 via Nuitee
M
Maresha family_with_children us
7
2026-05-25 via Nuitee
J
Julienne solo_traveller de
9
Pros:

Sehr großes und sauberes Zimmer. Sehr freundliches Personal.

2026-05-15 via Nuitee
M
Marshey solo_traveller us
10
2026-05-06 via Nuitee
D
Dezia couple us
4
The staff were nice but I don’t think my room was worth what I paid for it.
Pros:

The staff were nice

Cons:

There was no air conditioning in the halls, it was extremely hot. The ceiling in my hotel room looked like it was going to cave in at anytime.

2026-04-27 via Nuitee
R
Robert couple us
10
very nice hotel in a great location
Pros:

Breakfast was nice, nothing special.

2026-04-21 via Nuitee
K
Keshunda solo_traveller us
6
2026-04-20 via Nuitee
G
gribble couple us
8
2026-04-13 via Nuitee
T
TyaDanielle family_with_children us
5
Will not stay again
Pros:

Close to different restaurants

Cons:

Bathroom wasn’t big enough. Bathtub was rusted. Ran out of hand towels. Had to keep asking the staff for extra towels because they never added in new ones once that cleaned up. Gym was not open and breakfast was mid…

2026-03-31 via Nuitee
M
Mia family_with_children us
10
2026-03-31 via Nuitee
A
Antonia couple us
10
2026-03-30 via Nuitee