Homewood Suites by Hilton Houston-Westchase

Hotels
•
Homewood Suites by Hilton
7.2 (192 reviews)
2424 Rogerdale Road , Houston , US
+1 713-334-2424

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location / close to attractions
Positive breakfast options (overnight oats, chia pudding, almond milk)
Newly renovated pool and updated lobby
Helpful / solicitous staff
Comfortable / apartment-like rooms noted by one guest
Cons:
Very poor cleanliness (odors, stains, dirty spots, unclean toilets)
Room condition issues (smoke odor, stained mattress, broken items, misleading room size)
Check-in/payment terminal problems; cash not accepted
Security concerns — car broken into; no parking lot cameras facing lot
Missing advertised amenities (no Jacuzzi), no pool towels
Noise issues and reports of ants and falling wallpaper/ceiling

Categories

Cleanliness
2.5
Multiple reviews describe strong unpleasant odors, stained and smelly mattresses, dirty spots throughout rooms, dirty towels, ants, and unclean toilets — overall cleanliness is very poor.
Service
9
Mixed operational issues (card terminal/payment problems at check-in, some front-desk limitations) but several mentions of helpful, responsive staff (Portuguese: 'equipe solícita') and staff resolving room issues quickly when reported.
Location
10
Consistently praised — described as 'great location', 'close to everything', and 'excellent localização' in multiple reviews.
Room Quality
3
Frequent complaints: rooms smaller than advertised, stained sofa-bed mattress, broken iron, wallpaper/ceiling and cracked flooring in some rooms, smoke odors — overall room condition is poor.
Amenities
9
Several positive notes: newly renovated pool, updated lobby, available gym (renovations noted), and breakfast offerings; some operational shortcomings (no pool towels, missing Jacuzzi advertising) but amenities themselves are generally strong.
Value for Money
6
Value is mixed — some enjoyed offerings (breakfast, location), but misleading advertising, poor cleanliness, and room condition make overall perceived value only moderate.
Food and Beverage
10
Multiple positive comments about breakfast (described as great; mentions of overnight oats, chia pudding, almond milk, good toast and jam). Few critiques limited to desire for more options.
Overall Experience
8.1
Mixed overall: strong positives (excellent location, good breakfast, renovated areas) offset by severe cleanliness and room-quality issues, security concerns (car break-in reported), and some check-in/payment problems; the final experience rating reflects this balance.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Spacious Suites with Full Kitchens
Experience the comfort of home with our modern amenities and full kitchens in every suite, perfect for short or extended stays.

Convenient Location near Houston Attractions
Explore the vibrant Galleria Mall, Herman Park Zoo, and museum district just minutes away from our hotel, ideal for leisure travelers.

Complimentary Services and Facilities
Start your day with a free hot breakfast buffet, stay active in the fitness center, and enjoy evening snacks and drinks on weekdays. Take advantage of our business center and free grocery shopping services for a hassle-free stay.

Book your stay at Homewood Suites Houston-Westchase for a relaxing and convenient experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.

This is a nonsmoking accommodations.

Please note that property offers Evening Reception on Wednesdays only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IAH

Location

Guest Reviews

7.2
Based on 192 reviews
Cleanliness: 2.5
Service: 9
Location: 10
Room Quality: 3
Amenities: 9
Value for Money: 6
Food and Beverage: 10
Overall Experience: 8.1
D
Donisha • family_with_children • us
10
2026-10-15 • via Nuitee
B
Benjamin • solo_traveller • ng
9
Very restful and peaceful. Well secured too.
Pros:

Adequate

Cons:

Repeated meals

2026-08-24 • via Nuitee
W
Wayne • extended_group • us
8
It was nice and planning on coming back again.
Pros:

I was able to have a birthday celebration and product launch for my brand.

Cons:

The location was waiting for its new furniture because the furniture in the Lobby needed to be replaced.

2026-08-11 • via Nuitee
E
Erman • solo_traveller • tr
1
2026-08-10 • via Nuitee
R
Ricky • solo_traveller • us
9
2026-08-08 • via Nuitee
B
Bobby • solo_traveller • us
7
Pros:

Great location

Cons:

Had a bathroom problem but was able to get another room quicky.

2026-08-03 • via Nuitee
L
Latasha • couple • us
10
2026-07-24 • via Nuitee
H
Haider • family_with_children • us
1
The hotel did not meet basic cleanliness or quality standards, making our stay extremely unpleasant
Pros:

breakfast was okay , pool was okay but no towels, the shower water was hot enough , its was close to everything we wanted to go to , that is why we chose this hotel kitchen was okay but really old

Cons:

I am requesting a full refund due to the unacceptable condition of the hotel and the overall experience my family and I had during our stay.

After driving five hours from Baton Rouge to Houston with my family, including my baby daughter and two children, we experienced problems at check-in. The hotel would not accept a cash deposit, their card terminal did not work with our debit card, and we were forced to complete the payment through a website while we were exhausted.

When we entered the room, it had a strong unpleasant odor, the sofa bed mattress was stained and smelled bad, and there were dirty spots throughout the room. The room was much smaller than advertised, the photos were misleading, and the iron was broken.

Although we wanted to leave, my baby was sick, and moving my family to another hotel during our short weekend trip was not a realistic option.

Because the hotel did not match its description and the conditions were unacceptable, I respectfully request a full refund. I have photos documenting the condition of the room and am happy to provide them as evidence.

Thank you for your time, and I look forward to your response.

2026-07-14 • via Nuitee
T
tifflewis24 • Family • Victorville, California
4
Reviews lied, car broken into as well
Pros:

Hotel beware. The lobby had been nicely updated, but you go passed that and your in for a hotel from a horror movie. Wallpaper and ceiling falling down, ants everywhere, the rooms stink like smoke, cracked flooring, dirty towels. Loud music and not sure if it was gun shots or a lot of back firing cars.... oh yeah my car also got broken into and lobby said they have no cameras facing the parking lot. I've used Hilton owned properties for a long time and this was by far the scariest I've been to.

2026-07-09 • via Tripadvisor
O
Osias • family_with_children • us
8
I am planning on returning when all of the remodeling is finalized.
Pros:

Breakfast was great!! I loved the overnight oats and chia pudding. I also had a whole wheat slice of toasted bread with the delicious raspberry jam. Another wonderfully thing is that they had almond milk for lactose intolerant people like my whole family.
We also enjoyed the newly renovated pool. Just hoped could have had time to try the newly renovated gym.

Cons:

While I was brushing my teeth I saw, in the mirrors reflection, that under the toiletd rim was very gross and thick build up where the toilet had not been brushed for a very expensive amount of time. It was late at night and didn't want anybody coming into the room. If I had noticed before settling into the room I would have let the front desk know to clean and disinfect it properly.

2026-07-06 • via Nuitee
L
LaSonya • couple • us
10
2026-07-06 • via Nuitee
M
MasterChief-4799 • Solo travel
2
No way
Pros:

This place is gross. No clue why the ratings are so high. Thank god I’m only here for 1 night.

2026-06-29 • via Tripadvisor
T
Thao • family_with_children • us
9
2026-06-13 • via Nuitee
M
Monica • solo_traveller • br
8
Pros:

Agradável, equipe solícita, confortável, excelente localização

Cons:

Café da manhã poderia ter mais opções

2026-06-05 • via Nuitee
Z
Zaire • solo_traveller • us
8
2026-06-04 • via Nuitee
L
Latrivia • couple • us
8
My overall stay was good
Pros:

It looked like a apt

Cons:

False advertising there was no Jacuzzi and that was the main thing I wanted to get in

2026-06-04 • via Nuitee
A
augustwest69 • Family
4
Unbelievably bad experience!
Pros:

I can't believe this place has a 4.3 rating on TripAdvisor. We got very little sleep during our stay, and overall the property was a huge disappointment.

The hotel is pet-friendly, which may be a positive if you're traveling with animals. However, if you're not, be aware that it often feels more like a pet hotel than a regular hotel. Our room smelled strongly of dog, and when we complained, we were told the hotel was full and there was nothing they could do.

The problems didn't stop there. Dogs in neighboring rooms barked late into the night and early in the morning, and it seemed like some had been left unattended. Despite multiple disturbances, the front desk said there was nothing they could do. As a result, we were repeatedly woken up throughout our stay.

On Saturday morning, the landscaping crew started mowing and using leaf blowers at 7:30 a.m., adding even more noise. To make matters worse, the fire alarm went off early one morning and woke everyone up.

The hotel also seemed geared toward families, with children frequently running up and down the hallways. If the property itself had been nicer, I might have rated it 3 stars despite the noise issues. Unfortunately, the facilities were underwhelming as well.

Overall, this was not a good experience, and I would not stay here again.

2026-05-31 • via Tripadvisor
E
Elia • family_with_children • us
10
2026-05-27 • via Nuitee
M
Maresha • family_with_children • us
7
2026-05-25 • via Nuitee
J
Julienne • solo_traveller • de
9
Pros:

Sehr großes und sauberes Zimmer. Sehr freundliches Personal.

2026-05-15 • via Nuitee