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Facilities
Property facilities
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Non-smoking throughout
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Wheelchair accessible
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Heated pool
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Shallow end
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Access to nearby indoor pool
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Pool sun loungers
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Covered parking
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Secured parking
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Swimming nearby
Review Highlights
Categories
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Property Description
Spacious Suites with Fully Equipped Kitchens: Enjoy the comforts of home with our spacious suites featuring fully equipped kitchens, perfect for short or extended stays.
Complimentary Amenities: Indulge in our free grocery shopping service, daily hot breakfast, and evening reception, ensuring a hassle-free and enjoyable stay for all guests.
Convenient Location: Explore nearby attractions such as shopping centers, restaurants, corporate offices, and golf courses, making it the ideal choice for both leisure and business travelers.
Experience the perfect blend of comfort and convenience at the Houston-Willowbrook Mall Homewood Suites. Book your stay now for a memorable and relaxing getaway.
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.
Please note carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.
This hotel has a No Party Policy in guest rooms, suites, common areas and the pool. A fee will be applied if the No Party Policy is violated.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Property Accessibility
- Ramp: No
- Entrance Leveled: Yes
- Pet Friendly: Yes
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: No
- Entrance Leveled: Yes
- Pet Friendly: Yes
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: Yes
- Toilet Grabbing Handles: Yes
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: Yes
- Cabin Under Sink: No
- Shower Level Floor: Yes
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: Yes
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: Yes
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: No
- Manual Wheelchair: Yes
- Visually Impaired: Yes
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 50
- Visually Impaired Score: 50
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
Location
Facility undergoing renovation and breakfast was good. Housekeeping failure to clean rooms.
The staff and location was great
The pool was closed for repairs when we arrived, did not know or wouldn't have booked. Got to the room and the smoke detector was hanging, the toilet seat was almost off because of looseness, when you shower the tub is so skinny and cupped not comfortable at all to take a shower in.
Location was close to a mall and the venue I travelled for.
Staff was friendly
Not a big selection for breakfast. One morning there was no hot breakfast at all.
Pool was closed during our stay.
Hotel is old and needs updating. Room was ok, don’t think it’s worth what I paid. There went small bugs in the window sills and the carpet in the room had a very sticky feel to it - would not walk around the room with shoes off.
The location was great, Staff very friendly and nice
the hotel needs to be remolded, it wasn't what I expected at all form all the other Homewood suites we have stayed at in the past. It was at a great location , just need to upgrade the hotel.
Pool was not available
The location was awesome! The staff was friendly.
The hotel was under renovations. When booking it never stated this would be happening during our stay, I didn’t receive an email or phone call letting me know this was going on, only after checking in and asking about the pool, did they make us aware that the hotel and pool was being renovated. Also the carpet in our room was damp and sticky all over, I had to wear my sandals everywhere I walked inside our room. The TV lost signal a lot and the bath water didn’t get very hot.
The entire staff at the Homewood Suites Houston - Willowbrook Mall was incredibly welcoming, but I want to give a huge shout-out to Alejandra at the front desk. She was truly phenomenal. Despite a small hiccup with dirty dishes in my room at check-in, she handled the situation immediately with a smile. She also made extending my stay completely seamless. Her 'above and beyond' attitude made all the difference in my trip!
A small hiccup after check in, found a few dirty dishes in sink in room. Easily resolved.
Bathroom had mold in it an bed had cigarette bud ashes in the mattress. Had to leave a day earlier because my son got sick.
The room was very spacious and comfortable. Yhe work space provided adequate outlets. The lighting in the bathroom was very good for applying makeup. The kitchenette was appropriately stocked with utensils. Breakfast was delicious and the facilities was stylishly decorated in the lobby.
I liked Everything. There was nothing that I did not like. The only thing was the compressor on the fridge was a little noisy.
the elevator on the first floor was broken. staff were told their boss is cheap and is not wanting to pay to get the elevator fixed
Excelente
La limpieza y muy buena atención
Near shopping mall so it very convenient and breakfast is OK
First day ,Shower water flow is not satisfactory
However over all is OK
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