Homewood Suites by Hilton Houston-Willowbrook Mall

Hotels
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Homewood Suites by Hilton
7.4 (154 reviews)
7655 West FM 1960 , Houston , US
+1 281-955-5200

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Good location / near mall and restaurants
Friendly, helpful staff (some reviews)
Good value for money (several mentions)
Not crowded
Breakfast praised by some guests
Cons:
Infestation: roaches and ants reported
Room issues: TVs not working
Billing problems: double charge reported
Breakfast variety complaints

Categories

Cleanliness
3.5
Strongly negative in reviews: reports of two large roaches and ants in living space — major cleanliness issue that severely impacted stay.
Service
8.8
Mixed but generally positive: some guests mention friendly, helpful staff; however one guest reported being refused a room move and billing/double-charge issues, so service is rated slightly elevated to reflect helpful front-line staff despite reported service failures.
Location
9.5
Consistently praised: multiple reviews cite good location, proximity to a mall and many restaurants and convenience for weekend stays.
Room Quality
4.5
Negative comments about room condition: infestations (roaches, ants) and non-working TVs indicate poor room quality for at least one stay.
Amenities
7.4
Standard quality for this hotel tier (not directly mentioned in most reviews).
Value for Money
8
Generally perceived as good value in several reviews, though marred for some by billing/double-charge issues; overall leaned positive.
Food and Beverage
7.5
Mixed feedback: one guest praised a nice breakfast while another complained about poor variety; overall slightly above average reflecting some positive comments about breakfast.
Overall Experience
10
Divergent experiences reported (one guest 'won't stay again' due to severe issues while others say 'feels like home' and enjoyed the stay). Overall score elevated to balance strong positives in location, staff and value against isolated severe negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Spacious Suites with Fully Equipped Kitchens: Enjoy the comforts of home with our spacious suites featuring fully equipped kitchens, perfect for short or extended stays.

Complimentary Amenities: Indulge in our free grocery shopping service, daily hot breakfast, and evening reception, ensuring a hassle-free and enjoyable stay for all guests.

Convenient Location: Explore nearby attractions such as shopping centers, restaurants, corporate offices, and golf courses, making it the ideal choice for both leisure and business travelers.

Experience the perfect blend of comfort and convenience at the Houston-Willowbrook Mall Homewood Suites. Book your stay now for a memorable and relaxing getaway.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.

This hotel has a No Party Policy in guest rooms, suites, common areas and the pool. A fee will be applied if the No Party Policy is violated.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 154 reviews
Cleanliness: 3.5
Service: 8.8
Location: 9.5
Room Quality: 4.5
Amenities: 7.4
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 10
T
Tina • family_with_children • us
1
Won’t stay again
Pros:

The room had 2 large roaches and the living space was filled with ants . We asked to be moved to a different room and was refused. I had my kids with me and they couldn’t enjoy the space at all. And the tvs in the rooms didn’t work .

Cons:

I was double charged to my card for security deposit and room stay and then charged again to my card on file with booking .

2026-10-21 • via Nuitee
L
Lakevia • couple • us
3
2026-10-19 • via Nuitee
L
LaKeith • family_with_children • us
10
Weekend stay
Pros:

Location, value, cleanliness.

Cons:

None.

2026-07-20 • via Nuitee
D
Donquindrick • couple • us
7
Pros:

Good location, friendly helpful staff

2026-07-12 • via Nuitee
R
Rose-Morella • solo_traveller • cw
9
It feels like home.
Pros:

It was not crowded. Serounded by a mall and many restaurants and a nice breakfast.

Cons:

Nothing to complain.

2026-07-08 • via Nuitee
K
Kimberly • couple • us
10
2026-07-06 • via Nuitee
R
Rose-Morella • extended_group • cw
8
2026-06-24 • via Nuitee
J
Jamia • solo_traveller • us
7
2026-06-24 • via Nuitee
E
Emerenciana • solo_traveller • bq
4
2026-06-18 • via Nuitee
L
Lashaunda • extended_group • us
8
Pros:

I didn't like the breakfast at all no variet

Cons:

The variety and the choices of food

2026-05-12 • via Nuitee
G
Gina • family_with_children • us
10
2026-05-01 • via Nuitee
A
Angela • solo_traveller • us
7
Pros:

Location

Cons:

Facility undergoing renovation and breakfast was good. Housekeeping failure to clean rooms.

2026-04-27 • via Nuitee
D
Doyle • solo_traveller • us
5
Not a bad stay but definitely not great.
Pros:

The staff and location was great

Cons:

The pool was closed for repairs when we arrived, did not know or wouldn't have booked. Got to the room and the smoke detector was hanging, the toilet seat was almost off because of looseness, when you shower the tub is so skinny and cupped not comfortable at all to take a shower in.

2026-04-27 • via Nuitee
B
Brooklyn • couple • ca
5
Pros:

Location was close to a mall and the venue I travelled for.
Staff was friendly

Cons:

Not a big selection for breakfast. One morning there was no hot breakfast at all.
Pool was closed during our stay.
Hotel is old and needs updating. Room was ok, don’t think it’s worth what I paid. There went small bugs in the window sills and the carpet in the room had a very sticky feel to it - would not walk around the room with shoes off.

2026-04-21 • via Nuitee
A
Althea • couple • us
5
Pros:

The location was great, Staff very friendly and nice

Cons:

the hotel needs to be remolded, it wasn't what I expected at all form all the other Homewood suites we have stayed at in the past. It was at a great location , just need to upgrade the hotel.

2026-04-08 • via Nuitee
C
Charles • solo_traveller • us
7
Cons:

Pool was not available

2026-03-27 • via Nuitee
A
Andrea • couple • us
10
2026-03-24 • via Nuitee
M
Manuel • family_with_children • us
4
Good staff, gross carpet.
Pros:

The location was awesome! The staff was friendly.

Cons:

The hotel was under renovations. When booking it never stated this would be happening during our stay, I didn’t receive an email or phone call letting me know this was going on, only after checking in and asking about the pool, did they make us aware that the hotel and pool was being renovated. Also the carpet in our room was damp and sticky all over, I had to wear my sandals everywhere I walked inside our room. The TV lost signal a lot and the bath water didn’t get very hot.

2026-03-13 • via Nuitee
M
Maria • solo_traveller • us
10
Next time in the area, will gladly stay here again. Great accessible.room for those with disabilities.
Pros:

The entire staff at the Homewood Suites Houston - Willowbrook Mall was incredibly welcoming, but I want to give a huge shout-out to Alejandra at the front desk. She was truly phenomenal. Despite a small hiccup with dirty dishes in my room at check-in, she handled the situation immediately with a smile. She also made extending my stay completely seamless. Her 'above and beyond' attitude made all the difference in my trip!

Cons:

A small hiccup after check in, found a few dirty dishes in sink in room. Easily resolved.

2026-02-10 • via Nuitee
V
Vasquez • solo_traveller • us
7
2026-01-13 • via Nuitee