Homewood Suites by Hilton Houston-Willowbrook Mall

Hotels
•
Homewood Suites by Hilton
8.8 (263 reviews)
7655 West FM 1960 , Houston , us
+1 281-955-5200

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Spacious and comfortable room
Delicious breakfast
Good location
Cons:
Dirty bathtub
Inconsistent service
Disappointment in cleanliness and value

Categories

Cleanliness
7.44
The bathtub was clogged and dirty. The cleaning could use improvement.
Service
9.91
Tristan at the front desk was super nice and attentive.
Location
9.95
Near shopping mall, very convenient.
Room Quality
7.9
Spacious and comfortable, but the first room was unsatisfactory; it felt old and drafty.
Amenities
8.93
Adequately stocked kitchenette and good breakfast.
Value for Money
7.89
Quoted price was significantly different from the final charge, creating a bad feeling.
Food and Beverage
8.94
Breakfast was delicious, but some items may be stale.
Overall Experience
9.41
Mixed feelings; had some good moments but several disappointments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 10:42

Property Description

Spacious Suites with Fully Equipped Kitchens: Enjoy the comforts of home with our spacious suites featuring fully equipped kitchens, perfect for short or extended stays.

Complimentary Amenities: Indulge in our free grocery shopping service, daily hot breakfast, and evening reception, ensuring a hassle-free and enjoyable stay for all guests.

Convenient Location: Explore nearby attractions such as shopping centers, restaurants, corporate offices, and golf courses, making it the ideal choice for both leisure and business travelers.

Experience the perfect blend of comfort and convenience at the Houston-Willowbrook Mall Homewood Suites. Book your stay now for a memorable and relaxing getaway.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.

This hotel has a No Party Policy in guest rooms, suites, common areas and the pool. A fee will be applied if the No Party Policy is violated.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 263 reviews
Cleanliness: 7.44
Service: 9.91
Location: 9.95
Room Quality: 7.9
Amenities: 8.93
Value for Money: 7.89
Food and Beverage: 8.94
Overall Experience: 9.41
L
LaKeith • family_with_children • us
10
Weekend stay
Pros:

Location, value, cleanliness.

Cons:

None.

2026-07-20 • via Nuitee
D
Donquindrick • couple • us
7
Pros:

Good location, friendly helpful staff

2026-07-12 • via Nuitee
R
Rose-Morella • solo_traveller • cw
9
It feels like home.
Pros:

It was not crowded. Serounded by a mall and many restaurants and a nice breakfast.

Cons:

Nothing to complain.

2026-07-08 • via Nuitee
K
Kimberly • couple • us
10
2026-07-06 • via Nuitee
J
Jamia • solo_traveller • us
7
2026-06-24 • via Nuitee
R
Rose-Morella • extended_group • cw
8
2026-06-24 • via Nuitee
E
Emerenciana • solo_traveller • bq
4
2026-06-18 • via Nuitee
L
Lashaunda • extended_group • us
8
Pros:

I didn't like the breakfast at all no variet

Cons:

The variety and the choices of food

2026-05-12 • via Nuitee
G
Gina • family_with_children • us
10
2026-05-01 • via Nuitee
D
Doyle • solo_traveller • us
5
Not a bad stay but definitely not great.
Pros:

The staff and location was great

Cons:

The pool was closed for repairs when we arrived, did not know or wouldn't have booked. Got to the room and the smoke detector was hanging, the toilet seat was almost off because of looseness, when you shower the tub is so skinny and cupped not comfortable at all to take a shower in.

2026-04-27 • via Nuitee
A
Angela • solo_traveller • us
7
Pros:

Location

Cons:

Facility undergoing renovation and breakfast was good. Housekeeping failure to clean rooms.

2026-04-27 • via Nuitee
B
Brooklyn • couple • ca
5
Pros:

Location was close to a mall and the venue I travelled for.
Staff was friendly

Cons:

Not a big selection for breakfast. One morning there was no hot breakfast at all.
Pool was closed during our stay.
Hotel is old and needs updating. Room was ok, don’t think it’s worth what I paid. There went small bugs in the window sills and the carpet in the room had a very sticky feel to it - would not walk around the room with shoes off.

2026-04-21 • via Nuitee
A
Althea • couple • us
5
Pros:

The location was great, Staff very friendly and nice

Cons:

the hotel needs to be remolded, it wasn't what I expected at all form all the other Homewood suites we have stayed at in the past. It was at a great location , just need to upgrade the hotel.

2026-04-08 • via Nuitee
C
Charles • solo_traveller • us
7
Cons:

Pool was not available

2026-03-27 • via Nuitee
A
Andrea • couple • us
10
2026-03-24 • via Nuitee
M
Manuel • family_with_children • us
4
Good staff, gross carpet.
Pros:

The location was awesome! The staff was friendly.

Cons:

The hotel was under renovations. When booking it never stated this would be happening during our stay, I didn’t receive an email or phone call letting me know this was going on, only after checking in and asking about the pool, did they make us aware that the hotel and pool was being renovated. Also the carpet in our room was damp and sticky all over, I had to wear my sandals everywhere I walked inside our room. The TV lost signal a lot and the bath water didn’t get very hot.

2026-03-13 • via Nuitee
M
Maria • solo_traveller • us
10
Next time in the area, will gladly stay here again. Great accessible.room for those with disabilities.
Pros:

The entire staff at the Homewood Suites Houston - Willowbrook Mall was incredibly welcoming, but I want to give a huge shout-out to Alejandra at the front desk. She was truly phenomenal. Despite a small hiccup with dirty dishes in my room at check-in, she handled the situation immediately with a smile. She also made extending my stay completely seamless. Her 'above and beyond' attitude made all the difference in my trip!

Cons:

A small hiccup after check in, found a few dirty dishes in sink in room. Easily resolved.

2026-02-10 • via Nuitee
V
Vasquez • solo_traveller • us
7
2026-01-13 • via Nuitee
R
Rico • couple • us
1
Cons:

Bathroom had mold in it an bed had cigarette bud ashes in the mattress. Had to leave a day earlier because my son got sick.

2026-01-05 • via Nuitee
L
LATOYA • couple • us
8
2025-12-27 • via Nuitee