Homewood Suites Williamsburg

First, Location Location Location. You can't beat it. So close to all the historic Colonial Williamsburg and College of William and Mary areas offer to visitors. We booked a 2 bedroom 2 bath suite with full kitchen which was so roomy, convenient and comfortable for 4 adults. The refrigerator and appliances are top rated for the exception of a spotty, temperamental coffee machine. Bedrooms and bathrooms were clean and comfortable. Considering all the kids running around the hotel, the noise level was also so quiet once tucked inside our bed with the bedroom door closed. LG TVs were next level quality (4K). Shower water pressure was fine (7 out of 10) but did not match the explosion that came out from our bathroom sink. Breakfast was surprisingly good especially the breakfast burritos offered on Friday morning. We skipped the Wednesday night manager wine and cheese reception and didn't realize we got charged 50 cents to offset this event cost until we read some fine print on our final bill. Management may want to rethink charging guests for this optional event. Altogether, what made this hotel so worthwhile to book again on our next visit to CW will be the staff. From the time you check-in until you hand them the keys to leave, they are so attentive and welcoming. Special recognition for our breakfast and front desk hostess, Michelle. She is pure sunshine who jump starts your day.

Excellent stay! Accommodated all of our needs for a group of 15. Location perfect to explore the area. Rooms are exceptionally nice and very clean. Would highly recommend especially for couples, small families and groups. Staff is amazing, fast check in and very helpful.

This was a very nice place to stay. The bed was comfortable, as were the couch & chairs. Everything was spotless, and it was quiet.

We came to visit Colonial Williamsburg and Busch Gardens as an overnight school trip. We were greeted and taken care of by Stacy. She was professional, polite, courteous and had a vast range of knowledge of the area and its history. She is a true asset to the Homewood Suites by Hilton company.
The rooms were exceptionally clean and the students spent many evenings in the nice pool. The breakfast was great and the staff were all so polite and friendly.

AMAZING. I absolutely LOVED this hotel. Breakfast was delicious, staff were friendly, and room was clean! We especially loved the receptionist Stacy. She was amazing! Kid friendly, and just generally an amazing hotel. Absolutely recommend!

The staff, location, cleanliness, breakfast. It was an amazing stay.

I cannot say enough good things about this location or the staff. Not only is it centrally located to historical areas, but convenient if you are in town on business. The General Manager Kijana is both professional and personable. He is proud of this location and he should be! His staff are all friendly and genuine. The rooms were renovated and are nicely decorated, comfortable and spacious. They have 18 suites at this location which are HIGE and could fit a family of 6 if need be. Highly recommend you book your next Williamsburg stay at this location.

My wife and I stayed for five days. The staff was consistently friendly, always greeting you with and a verbal hello, good morning, etc. They engaged and asked how you were doing. The food service was, with a varied menu consistently good. After we got ourselves into a scheduling snafu, the administrative staff bailed us out. We will visit again.

The fact that my wife and I had just left a totally different experience at another Hilton property in Virginia Beach had no impact on this review. Homewood Suites/Williamsburg is real.

Staff and room

We stayed here for one night after our days in Williamsburg on our road trip.

Great rooms! We were surprised on how large they were. Clean, and the beds were comfortable.

The only issue we had, was the fire alarm went off, and everyone had to evacuate the building. The issues were handled quickly.

Breakfast was ok. Wasn't the best, and wasn't the worst. It was busy! Because it's a hotel with bigger rooms, bigger families stay. They told us that once it was gone, it was gone. That's the only downside. Alot of people!

Location and Breakfast

When we were checking out, Michelle — who I had been communicating with by text during our stay — came out to speak with me. I didn’t initially realize it was her because she wears so many hats at the hotel; I had mostly seen her working in the breakfast area. She came right over, apologized for everything we experienced, and was genuinely kind and professional. She is truly lovely and left a very positive impression.

That said, while there were some positives, the overall experience was frustrating and fell short in several areas.

Check-in was slow, even though we were the only guests at the desk. The staff we interacted with were consistently very nice and polite, which made the experience more frustrating because it’s clear they are trying. Small touches you typically expect at comparable hotels — like complimentary bottled water — were missing, and instead they charge $3 for small bottles. The WiFi was also unreliable.

Our suite was large and spacious, which was a great value, and there are convenient food options nearby, including a 7-Eleven directly across the road.

That said, the room itself had multiple issues. The king bed was very uncomfortable, with a noticeable hump in the middle. The toilet didn’t run continuously, but after each flush it would run for 10–15 minutes. The hot water took close to 30 minutes to come through. The shower was also difficult to use, especially for kids — it lacked a proper handle, and the water pressure fluctuated between extremely harsh and barely a trickle.

The towel situation was particularly frustrating. We requested extra towels early in the afternoon and were told it would be taken care of by the time we returned to the hotel. When we got back around 4:30 PM, the towels still had not been delivered. I followed up again, and by 7:30 PM we still didn’t have them. We eventually went down to the front desk, where no one was there. After waiting, we called the main number, and someone finally came out — we had to take the towels ourselves, and they were still slightly damp.

The laundry situation was another issue. There are only two washers, and one was out of service, which doubled the time it took to do laundry — incredibly frustrating, especially when traveling with kids.

The indoor pool was a decent size with regular chairs (no lounge chairs). Although advertised as heated, it was noticeably cold, and the pool towels were worn and rough. The gym is very small but is available 24/7.

Breakfast was underwhelming. During our stay, they ran out of basic items — no tortillas for breakfast burritos, no apple juice, and at one point no utensils. Seating was limited during spring break, and there was consistently not enough food. Overall, the hotel appeared understaffed, particularly in the breakfast area.

On a positive note, the location is convenient — about 5 minutes to Colonial Williamsburg and 10 minutes to Busch Gardens — and free parking is a plus.

Overall, while the room size, location, and genuinely kind staff were positives, the experience was frustrating and could be so much better for the brand they are operating under.

During my stay at a Hilton Honors hotel, I was welcomed with warmth and efficiency. The room was spotless, the bed comfortable, and the staff went and beyond to help. Complimentary breakfast was delicious, and the experience made me feel valued and eager to return.

Location, size of room and happy hour

Had a great experience at this hotel. Stacy (front desk) was very helpful with our questions and need for information. We appreciated the daily text contact from her as well. The hotel was quiet and the breakfast had plenty of choices. The hotel was convenient to all the attractions.

We had an amazing experience before we even arrived. We called beforehand to get some questions answered. Stacey was extremely helpful over the phone and very nice and kind when we went in. The kids loved the breakfast in the morning. Will definitely come back.

From the moment we walked in Stacy was helpful and very accommodating.
The gal at the breakfast buffet was also a sweetie!

This hotel is like home! The entrance is warm, bright and welcoming. Everything looks new and modern. Our room was huge!!! We had a two bedroom suite. Room was beautiful…lots of pretty pictures and the kitchen came fully furnished and ready to use with dishes, silverware, glassware and even a pod to run the dishwasher. Even though we didn’t need them this mini trip…it was nice to see they were available if need be.
We will choose this hotel time and time again!!! Stacy - THANK YOU

Our family of 7 (2 adults, 5 children) stayed at this hotel in a two bedroom/ 2 bathroom suite for two nights. With our kiddos activities we do a lot of travel and hotel stays and we will definitely stay again when we are in the Williamsburg, VA area! We were welcomed at the front desk by Stacy. She was very friendly and offered suggestions on local restaurants. During our stay I observed several interactions she had with other guests and she always had a smile on her face and really seemed to want to help ensure everyone had a great stay! The breakfast in the morning had a good selection and while there we met Morelia. I don’t think she stopped moving the entire time we were at breakfast! Restocking, wiping tables, and making sure everyone had what they needed. Our room was recently renovated and it was perfect for our large family! It was very clean and our son’s favorite thing was the high water pressure. If you are looking for a family friendly hotel that is clean, spacious, has a pool, includes breakfast, and has very friendly staff then I’d definitely recommend this location!