Homewood Suites by Hilton Boston - Peabody

Nothing we changed hotels

The location was good for Boston and Salem.

We admittedly didn’t read the notice about construction during our scheduled stay in Peabody, MA. We visit this location almost exclusively ( We have stayed at the Hampton Inn next door ) and in the past haven’t been disturbed by the long term on going construction.
It was nice that the Front Desk Agent Idanis Martinez Fuentes reached out via email explaining the pool and exercise room would be unavailable during our stay even if it was sent after we were on the road for the 4.5 hour drive to the hotel.

Unfortunately that is where our happiness ends. The second floor hallway still had fresh spackle on them which got on my husbands’ arm. The carpet outside room 204 and down the hallway was covered in either paint or spackle foot prints. The bathrooms off of the lobby were both filled with construction equipment making them unaccessible. The urinal and enclosure for the toilet in the men’s room were removed completely making privacy impossible as the door doesn’t lock. The woman’s room could not be used at all because there was equipment stacked on the floor and sinks. We found this to be an inconvenience as my husband has mobility issues and had to leave breakfast to go back up to the room.
The second evening we tried to use the microwave only to find it didn't work. We called the front desk and were told the best they could do was send someone tomorrow/Sunday to look at it. This left my family with the only other option offered by the staff. We had to bring our food to the lobby to use the microwave downstairs. When I got down there i was asked to hand the food to the person at the counter so he could microwave it. Handing the food over to someone else was not ideal but we had no choice. The building at this time of evening is filled with workers prepping and painting our hallway, so the food had to travel through smells as well as garbage bags and tools on the floors. We asked for another set of towels as we were 4 people and only had 3 towels in the room when we called about the microwave at 5:15 on Saturday. We were told there were two people at the desk and one would bring up towels soon. We received the towels the next day at 6:10pm. When we checked in we were told the room would be cleaned on Sunday. When we returned from a day of swimming in saltwater, we found the room was not cleaned, the microwave was not fixed or replaced and the towels we asked for did not yet arrive from 24 hours ago. We eventually, out of necessity, went down and got the towels ourselves.
As a family of four who has knowledge of what to expect from the room’s accommodations we were surprised to find a chair missing from the dining table as well. The desk chair had been rolled in as a replacement leaving the small separate desktop we would have set the laptop upon without a chair.
We were surprised some concessions weren’t made for guests to use the pool and exercise room at the nearby Hampton Inn next door. The construction has been going on at least since our last stay here and you would think the hotel would have made some progress and plans when the work started to interfere with guest experience.
As a Hilton Honors member and HGVMax member we were surprised and disappointed at the inconveniences and level of service rendered.
We travel to this area several times a year but we will think twice before booking this location again.

This was also emailed to corporate who emailed back to say it was sent to the local Hilton Homewood Suites. It is 5 days later and we have not heard anything.

The room was exactly what I was looking for when I needed a place to stay with my 5 bridesmaids.

The location is great, we usually stay here because it’s close to the places we like to visit.

Staff was great, great value, room size, comfy beds

No where near even a 1 star the place is a building site with returning about the car park this place needs to be closed till it’s refurbished and fit for purpose.

Rooms were spacious clean had everything you needed

I was very disappointed with my stay at this hotel in Boston. I stayed at the same hotel brand in Michigan, and the service there was amazing. The hotel was clean, the beds were comfortable, and the experience was great. Unfortunately, this Boston location was completely different.
The room had a bad smell, the beds were very uncomfortable, and even my children complained that they could not sleep because the beds were too hard. The couch was horrible and felt like sleeping on wood. The hallways and the room smelled very bad, almost like mold or something rotten. The renovations also made the place feel worse, not better.
I paid $569 for two nights, and for that amount of money, I expected a much better experience. What made it even more disappointing was that shortly after checking out, my son needed to use the bathroom, and when we went back inside, we were told there was no restroom available. I had just been a guest there only minutes before, so that was very upsetting.
I would not recommend this Boston location unless major improvements are made, especially with cleanliness, comfort, smell, customer service, and guest accommodations.

Location is great

Staff was nice and helpful

This hotel is under construction- this should have been disclosed prior to arrival as I would have booked somewhere else. Also, the pool and fitness center are closed- again we found out upon arrival. The pullout bed/couch has stains.