Homewood Suites by Hilton Boston - Peabody

We wish the pool was open but it was good for a 2 day stay.

It’s under construction, it’s dirty, nails on the floor, there was a spilled drink in the elevator, our bathroom was not cleaned well, we didn’t stay for breakfast because the construction was going on in the same area and it was dusty. It was noisy and the floor we stayed on smelled like heavy cigarette smoke. Water was to be shut off between 10-2 which seems a bit crazy and none of this was disclosed when we booked. We had stayed there several times before and noticed they were starting some work a bit ago, but nothing is done months later. I’m not sure how they can be open with all that going on.

Was under construction, roof leaked, no water in hotel room next morning so couldn't brush teeth, use bathroom or shower.

Pool was closed a lot off renovations going on.not near any public transport

Staff was almost non existent. Talked to one person at check in who said very little and was not friendly. Never saw another staff member after that. Did talk to one on the phone about a charge on my card and they were super rude. Hotel is under construction but was dirtier than it should have been. Our room was not great.

Place is under construction which was not disclosed when I booked

We were not informed of extensive renovations. First room assigned had 6 buckets in front of room to catch water from cieling leak. We had to request a new room. Breakfast area used by construction workers enjoying our breakfast. Seats in dining area were filthy as well as seat in our room, the spare blanket was filled with cigarette burns all over, behind toilet seat it was filthy. Permanent residents were taking plates of breakfast meats and were rude and nasty to help. Permanent guests sitting in lobby watching tv with their dog on sofa. Pool, gym and lobby bathroom were not working. This was a 20th wedding anniversary that we drove 5 hours to join our friends who flew in from Texas and it was a disaster. We finally got to speak to mgr as we checked out and he said to let you know and he would make it RIGHT because we were never informed of the construction going on. So for all of the above inconveniences we are requesting a FULL refund from this terrible experience.

Staff was ok the pool was closed and I was not made aware prior to booking I wasn’t overly impressed with the hotel a lot of construction going on with smells that triggered migraines had to go to the front desk for everything just not a great experience

Overall experience.

The various front desk attendents at the different shifts. No one is on the same page and all responses are we have to check with the manager.

The initial issue was we were informed we had checked in the day before on Thursday as we arrived on Friday afternoon. We originally had booked two nights but had canceled a week or so before. We had received an email reponse from the hotel themselves referencing our new arrival date of Friday. The attendent inform me we had both rooms for two nights and were being charged for. They said Bookings never confirmed or changed our reservation. I then showed them the copy of the confirmation email from the hotel. I was then told they would look into it. The next morning we were leaving at 6am for our event and i checked with the front desk only to be told nothing had changed.
At this time we were suppose to be picking up boxed breakfast to go that we had discussed both on calls before we arrived and in person at the hotel the day before. The morning attendent then informed me they do not do that and did not have anything ready for us.

Now for the hotel itself which we had booked a year in advance for our stay.
On arrival there was little to no parking due to construction fences closing off quite bit. The lobby had plastic up blocking off large portion of the lobby area along with protective paper on the rugs including the elevators. At the elevator was a printed sign indicating the pool area, the fitness center along with another area were all closed due to construction.
Now for the sixth floor and our rooms. The rugs are worn with lots of stains. The furniture had tears in the fabric and one rooms, the bed sheets were also torn. Both rooms the bathroom sinks were not draining and after a few minutes i was able to pull out large hair clumps that had built up blocking the pipes.

La ubicacion

Construction was going on with a remodel that we were unaware of. Getting around the hotel was not easy with plastic up everywhere. Our room was clean for the most part but could have been better, bathroom had half a roll of toilet paper so we had to go ask for more. It’s not a major issue, just inconvenient.

Wasn’t notified of renovations until 5 hours before check in, at least 3 advertised amenities were unavailable, AC stopped working after 1 day into trip, room was stuck at 82 degrees, luckily the windows opened but unfortunately due to the location this made the room extremely loud, but we had no alternative since the room was too hot without the windows opened. Many more things wrong with my stay. Water marks and damage in the room, makes me wonder what’s hiding beneath the surface.