Hilton Charlotte Uptown

Hotels
•
Hilton Hotels & Resorts
8.8 (1183 reviews)
222 East Third Street , Charlotte , us

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Outstanding staff
Great location
Clean rooms
Delicious breakfast
Cons:
No hot water on one day
Dated room features
Noise from adjacent rooms

Categories

Cleanliness
8.79
Room was very clean, though some guests mentioned noise from neighboring rooms.
Service
9.26
Staff were polite, friendly, helpful, and attentive; several reviews highlighted exceptional service.
Location
9.3
Hotel location was praised for its convenience and centrality in Charlotte.
Room Quality
8.25
Room quality varied; some described dated features and lack of carpeting.
Amenities
8.28
Breakfast offerings received positive feedback, but some amenities felt dated.
Value for Money
8.74
Some guests felt the hotel was overpriced considering the room conditions.
Food and Beverage
8.99
Guests enjoyed the breakfast bar, with no significant complaints about food quality.
Overall Experience
8.76
Overall, guests expressed high satisfaction with their stays, looking forward to future visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:36

Property Description

Modern Services and Amenities

Located in the heart of Charlotte city centre, the Hilton Charlotte Uptown offers a wide array of modern services and state-of-the-art amenities. From spacious guestrooms equipped with flat-screen TVs and wireless internet access to versatile meeting and banquet facilities, this hotel ensures a comfortable and convenient stay for all guests.

Convenient Location

Situated directly across from the Charlotte Convention Center and just a short walk from Spectrum Center, this hotel is in close proximity to popular attractions such as the Bank of America Football Stadium and Blumenthal Performing Arts Center. Additionally, corporate headquarters like Wells Fargo and Bank of America are nearby, making it an ideal choice for both business and leisure travelers.

YMCA Health Club Access

Guests at the Hilton Charlotte Uptown can enjoy convenient access to the YMCA Health Club, which offers state-of-the-art equipment and facilities for those looking to stay active during their stay. Whether you're in town for work or leisure, this hotel provides the perfect blend of comfort, convenience, and wellness.

Book your stay at the Hilton Charlotte Uptown now for a memorable experience in the heart of Charlotte!

Important information:

Please be advised registered guests have access to the Childress Klein YMCA. Contact hotel for details.

Please note the following parking fees:

Self Parking: $24
Valet: $34Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and costs USD 4.95 per 24 hours.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 24 per day.

Location

Guest Reviews

8.8
Based on 1183 reviews
Cleanliness: 8.79
Service: 9.26
Location: 9.3
Room Quality: 8.25
Amenities: 8.28
Value for Money: 8.74
Food and Beverage: 8.99
Overall Experience: 8.76
• couple • us
10
2026-04-27 • via Nuitee
S
Shannon • couple • us
10
2026-04-23 • via Nuitee
K
Kendra • extended_group • us
10
Pros:

The stay was excellent the staff was friendly and addressed all my concerns

2026-04-20 • via Nuitee
R
Robert • couple • us
10
2026-04-20 • via Nuitee
H
Hannelore • couple • us
10
2026-04-20 • via Nuitee
P
Predhomme • solo_traveller • us
8
Pros:

Excellent location beautiful hotel

Cons:

Valet parking is disaster - it's supposed to be a convenience not add stress . Please change

2026-04-20 • via Nuitee
C
Chaunceya • solo_traveller • us
10
Pros:

Service, facility, comfort

Cons:

Parking

2026-04-14 • via Nuitee
M
Maria • couple • us
10
2026-04-13 • via Nuitee
T
Travel65429132613 • Business
10
Great place to stay
Pros:

Addison at the valet was super helpful.

2026-04-12 • via Tripadvisor
5
585dinaht • Friends getaway
10
Love this Hilton Location
Pros:

Thank you to Preston for his Outstanding performance of duty and professional leadership while I checked in today. I am very pleased with his service and recommend commendation for his service. Job well done!

2026-04-12 • via Tripadvisor
F
F9612TOkathyf • Friends getaway
10
Amazing Stay Thanks to Preston
Pros:

It was a great experience and honor to work with Preston. He made sure that our stay was an excellent one and one for the books. Very professional.

2026-04-12 • via Tripadvisor
3
362maryw362 • Friends getaway • Charlotte, North Carolina
10
Preston Was Amazing
Pros:

Stayed at this location with my friends this weekend. The location is convenient and within walking distance to major attractions. The highlight of my stay was the Preston. He was truly a gem. Very helpful and truly cares about the customer experience. He was extremely helpful with my group of veterans women. He patiently answered all our questions. Thank you Preston for making us feel welcomed. Look forward to staying at this location again the next time I'm in town.

2026-04-12 • via Tripadvisor
D
DayTrip67131717993 • Business • Jacksonville, North Carolina
10
I would book again!!!
Pros:

Stayed during a conference from April 8th through 12th. Rooms were clean, staff friendly and helpful. Food at restaurant delicious. The lady working the Executive Lounge interpersonal and welcoming..
Kudos to the valet parking company...Addison and his crew are amazing. Very professional and helpful, didnt matter if it was late at night. Obtained vehicle very timely, opened doors and helped with luggage.

2026-04-12 • via Tripadvisor
N
Nelli • solo_traveller • us
8
2026-04-12 • via Nuitee
F
FRANCIELLE • couple • us
9
2026-04-11 • via Nuitee
B
Bryette • solo_traveller • us
10
It was amazing as always
Pros:

I liked that the Twice concert was near by the basketball center and the I felt safe walking to and from there

Cons:

NA

2026-04-07 • via Nuitee
S
Sharon • couple • us
8
2026-04-06 • via Nuitee
L
Lilia • couple • us
9
2026-04-06 • via Nuitee
F
frenchym2026 • Couples
2
Terrible customer service
Pros:

I recently stayed at this Hilton and unfortunately had a very frustrating experience.

I want to start by saying the valet service was excellent—truly one of the highlights of our stay. However, the rest of the experience did not meet expectations, especially given the price of nearly $250 per night.

Our toilet ran loudly all night, creating a constant and disruptive noise that made it very difficult to sleep. When we called the front desk around 1:30 AM, we spoke with a staff member whose name started with “E,” who was quite rude and unhelpful. We were told there was nothing they could do except move us to another room or send security—who, according to her, wouldn’t be able to fix the issue anyway. Moving rooms in the middle of the night was not a reasonable solution for us; we simply wanted the issue addressed so we could rest.

The next morning, I spoke with Andre, who offered only a $50 refund, which felt inadequate considering the circumstances and the cost of the stay. While I understand that maintenance issues can happen, the way the situation was handled made it feel as though we were at fault for expecting a quiet, functional room. It was also concerning to hear that no maintenance staff was available overnight to address a basic plumbing issue.

Overall, this experience was disappointing due to both the unresolved problem and the lack of customer care. I would not recommend this location based on how this situation was handled.

2026-04-04 • via Tripadvisor
J
Johnson • family_with_children • us
10
2026-04-02 • via Nuitee