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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Room service
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Non-smoking throughout
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Minimarket on site
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Special diet menus - on request
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Wheelchair accessible
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Allergy-free room
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Snack bar
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ATM/cash machine on site
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Heated pool
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Indoor pool
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Kid-friendly buffet
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Outdoor furniture
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Picnic area
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Wine/champagne
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Shallow end
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Key access
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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Delivered food - securely covered
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Key card access
Review Highlights
Categories
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Property Description
Convenient Location
Located in Twinsburg, Ohio, a short drive from downtown Cleveland, the Hilton Garden Inn offers easy access to local attractions and spacious guestrooms with free Wi-Fi.
In-Room Amenities
Enjoy a freshly brewed cup of coffee from in-room coffeemakers, along with the convenience of microwaves and mini-refrigerators. Need a snack? Visit the 24-hour convenience store on-site.
Explore Nearby Attractions
With proximity to major freeways, guests can effortlessly visit Geauga Wildwater Kingdom and ThornCreek Winery. Make the most of your stay at the Twinsburg/Cleveland Hilton Garden Inn.
Book your stay now and experience comfort and convenience at our hotel!
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Property Accessibility
- Ramp: Yes
- Entrance Door Width: 82
- Entrance Leveled: Yes
- Pet Friendly: Yes
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: No
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: Yes
- Entrance Door Width: 82
- Entrance Leveled: Yes
- Pet Friendly: Yes
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: No
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: Yes
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: Yes
- Toilet Bathroom Doors Indicator: Yes
- Toilet Grabbing Handles: Yes
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Level Floor: Yes
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: Yes
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: Yes
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: No
- Manual Wheelchair: Yes
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 50
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
Location, staff
Location was great nice clean rooms all staff were friendly
N/A
Localisation car proche de notre rendez vous professionnel. Plusieurs restaurants à proximité. Bon petit déjeuner. Bon acceuil.
Rien
Very comfortable beds, with everything we needed.
Things were fine until the second night of our two night stay. At around midnight, we used the toilet, which clogged and overflowed, leaving an inch of water on the bathroom floor. When we called, the desk clerk said she was the only person there and could give us towels and a plunger to use to clean up. I went downstairs to find four towels on the desk. I asked about changing rooms and the clerk agreed. But she couldn't figure how to move us (she said she was new on the job). She then called someone who walked her through the process. She gave me a new room key (no offer of a cart to move our stuff) and we moved.
The day after we left we received an emailed invoice which not only charged us for both rooms but charged more for the second (it was room with two queen beds rather than our original king bed room). I called the hotel and the person who answered said she couldn't do anything about the charges. I then left a message for the hotel general manager. The next day we received an email from the hotel assistant general manager with a perfunctory apology and a revised invoice dropping the charge for the second room. I've never heard back from the general manager.
We stay at a lot of Hiltons (my wife is a Diamond member in their program). This was by far our worst experience with one of their properties. Not up to usual standards and I'd stay elsewhere.
Clean
Breakfast was not included
We had ants in our room
I love Twinsburg!
The outside patio furniture was old, dirty, and filthy
The property was very nice
It’s not that I didn’t like it. Through no fault of their own, we didn’t have hot water. I was offered a free breakfast but I had already paid for breakfast so I thought I should receive compensation for that. Instead, I received extra points. I don’t want points. I want compensation.
Staff was friendly and helpful. The beds were comfy
No hot water for the shower at 5 am.
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