Hilton Garden Inn Monterey

Hotels
•
Hilton Garden Inn
8.1 (592 reviews)
1000 Aguajito Road , Monterey , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean and well-maintained rooms
Exceptional service from the staff
Cons:
Noisy due to location
Small room sizes reported
Overpriced accommodations

Categories

Cleanliness
8.56
Generally clean and well-maintained, with positive mentions of hygiene.
Service
9.03
Exceptional service noted with staff members going above and beyond.
Location
8.57
Good location mentioned but with some noise issues due to proximity to the freeway.
Room Quality
7.52
Mixed feedback, with some rooms noted as small and certain issues like smell reported.
Amenities
8.05
Amenities are decent, although there were noted shortcomings like the shower.
Value for Money
7.51
Some reviews indicate overpriced accommodations relative to the quality.
Food and Beverage
7.06
Restaurant service and food quality received lukewarm reviews.
Overall Experience
8.53
Positive experiences highlighted, despite some complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:36

Property Description

Exceptional Location
Located along scenic Highway 1, the Hilton Garden Inn Monterey offers easy access to beautiful beaches and top attractions like Cannery Row and the Monterey Bay Aquarium.

On-Site Facilities
Enjoy a modern fitness center, spacious guestrooms with MP3 compatible radios, and an outdoor pool with a hot tub for relaxation after a day of exploring.

Dining Options
Indulge in a hearty breakfast buffet at Pacific Grille, savor California Coastal entrees at Calla, and unwind at Calla Lounge with hand-crafted cocktails and local beers.

Experience the best of Monterey at Hilton Garden Inn - book your stay now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Pet fee is $75 for the first four days of your stay and then $125 for any additional days thereafter.
Please note that {dogs/cats} are only allowed upon request and subject to approval. Additional charges may apply.
Limit 2 pets. There is no weight limit on pets.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MRY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 17 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 592 reviews
Cleanliness: 8.56
Service: 9.03
Location: 8.57
Room Quality: 7.52
Amenities: 8.05
Value for Money: 7.51
Food and Beverage: 7.06
Overall Experience: 8.53
D
Dannie • family_with_children • us
7
Absolutely stunning place.
Cons:

The floors weren't really very sound proof. It sounded like a herd of horses above us the first night and part of the second night.

2026-03-13 • via Nuitee
J
Joseph • couple • us
8
Pros:

The fire place outside was really nice

Cons:

The walls a kinda thin so we can hear next door & hallway, but it wasn’t to bad

2026-03-10 • via Nuitee
Z
Zulema • family_with_children • us
10
Great place for families and great customer service.
Pros:

The hotel is beautiful, clean and in the perfect location.

Cons:

They charge additional $20 a night for parking.

2026-03-09 • via Nuitee
H
Hector • family_with_children • us
10
2026-03-05 • via Nuitee
M
Maria • family_with_children • us
9
2026-03-03 • via Nuitee
R
Rachel • family_with_children • us
9
2026-03-02 • via Nuitee
T
Thrina09 • extended_group • us
10
Pros:

I had a pleasant stay at this hotel. The location is excellent, the room is spacious, and the bed is very comfortable. The room was also clean and well maintained. There is plenty of parking available, although it does come with an additional fee. Overall, it offers good value and a comfortable experience.

Cons:

The reception staff could be more accommodating. The customer service at the front desk felt lacking, and an in‑service training on hospitality and guest support would really enhance the experience. With improvements in that area, this hotel could offer a much more welcoming stay.

2026-02-25 • via Nuitee
X
xiao hang • extended_group • cn
10
干净整洁，完美的入住体验！
Pros:

干净整洁，员工服务热情，停车方便，完美！

Cons:

无

2026-02-23 • via Nuitee
N
N6879WLronalda • Family
8
Very nice property in sightly secluded locaton
Pros:

NICE property. A little secluded but just minutes from downtown. Price is reasonable for Monterey. If handicapped/disabled mention that and you get free parking that otherwise is $20/night.

2026-02-14 • via Tripadvisor
D
darioushe2026 • Couples
2
Worst hotel experience
Pros:

Terrible experience here. Would not recommend. Arrived to find they gave away our upgraded room to someone else. They offered us a free parking space for our inconvenience but even told us “good luck finding a space.”

In addition, finding the room itself was a maze. The front desk did not give clear directions - we almost got trapped in the parking garage. So after parking outdoors, we had to walk all over the complex with our luggage trying to find our room.

Most importantly, it’s almost 11PM and we found that the toilet was not flushing. So after calling the front desk and learning they had absolutely zero available rooms, we had to wait for someone to come and fix it. We’re beyond exhausted now and find this the worst hotel experience.

On a positive note, the second shift handling the situation and the gentleman who repaired the toilet were very patient and efficient.

2026-02-14 • via Tripadvisor
S
Shawn Justesen • couple • us
9
Cons:

It got super loud one of the nights we were there, idk why, and our room was close to the pool but it didn't affect our overall experience.

2026-02-14 • via Nuitee
L
LITA FATIMA • extended_group • es
10
Pros:

Hotel bien ubicado, muy bueno para la estancia.

2026-01-31 • via Nuitee
S
sh0nnayb • Friends getaway
4
Don't even bother
Pros:

This was the most disappointing stay I have ever had at a Hilton property. The hotel feels like a subpar attempt at updating a motel while still charging typical Hilton prices. I stayed two nights, including a Saturday, in room 200. The room was loud, and I could hear conversations and commotion from the lobby and bar late into the night. The shower leaked throughout my stay, and the refrigerator did not work. Even after cranking the settings all the way, my very expensive leftovers were spoiled.

Breakfast did not make matters better and was easily the worst “continental breakfast” I have experienced at any Hilton or major hotel chain. There were only two options: the continental “buffet” or a very limited menu, neither of which was particularly vegetarian- or gluten-free-friendly. The only “baked good” I could eat was gluten-free bread, which was only available upon request. One morning, the hot items were not even offered, yet I was still charged $20 for fruit, gluten-free bread, and scrambled eggs I requested as an add-on. I also never received the plain yogurt that was supposed to be included.

At checkout, there was only one front desk agent, who didn’t even ask how my stay had been. I had to point out that the food and beverage credit had not been applied to my account. This credit was absolutely the only reason I chose to participate in the joke of a breakfast offering. The agent said it was added, but several days later the charge still has not been removed.

Overall, this property is less than mediocre and not worth the price. Management should seriously evaluate both the condition of the hotel and the level of service being provided. I should have stayed across the street at the Hyatt, where the breakfast can at least justify the price.

2026-01-30 • via Tripadvisor
A
Ashlee • couple • us
10
I would come stay here every time I visit Monterey
Pros:

Everything. Clean, friendly staff, beautiful

2026-01-30 • via Nuitee
S
Silvana • extended_group • us
9
Pros:

the rooms were comfortable, it was nice having a balcony

2026-01-27 • via Nuitee
K
Kimberley • family_with_children • us
5
2026-01-26 • via Nuitee
K
Karen • couple • us
4
Cons:

We called in for water bottles and it never came.

2026-01-24 • via Nuitee
E
Earl • extended_group • us
10
Great location with a great staff
Pros:

Redesigned rooms

Cons:

Couldn’t get the room colder than 65. Didn’t have any milk alternatives in breakfast area.

2026-01-23 • via Nuitee
G
Giovanni • couple • us
8
2026-01-23 • via Nuitee
J
Jessica • couple • us
8
2026-01-22 • via Nuitee