Best Western Plus Waterfront Hotel

Hotels
Best Western Plus
8 (371 reviews)
277 Riverside Drive West, Windsor, Ontario, N9A5K4 , Windsor , CA

Children allowed
Pets allowed

Facilities

Boat tours nearby
Fitness facilities
Express check-out
Fireplace in lobby
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Sauna
Elevator
See all facilities

Review Highlights

Pros:
Beautiful views
Friendly staff
Good location
Cons:
Check-in issues
Cleanliness concerns
Parking fee

Categories

Cleanliness
7.21
One review mentioned a cracked sink and toilet issues, suggesting cleanliness could be improved.
Service
8.18
General feedback on staff being friendly and accommodating.
Location
9.22
Many reviews praised the beautiful views and proximity to restaurants and the river.
Room Quality
8.17
Overall good reviews about room quality, though there were mentions of maintenance issues.
Amenities
8.2
Positive feedback on pet-friendly policies and dining options, despite some criticism on pricing.
Value for Money
7.16
Concerns about additional fees for parking suggests value could be perceived as lower.
Food and Beverage
7.71
Some reviews found the restaurant prices a bit high, but positive experiences overall.
Overall Experience
8.18
Generally positive experiences, although some guests faced issues at check-in.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:14

Property Description

Experience comfort and convenience at the Best Western Plus Waterfront Hotel, perfectly situated near the Detroit Windsor Tunnel.

Prime Location
Nestled in the heart of Windsor, our hotel offers easy access to top attractions like Caesars Casino and the Adventure Bay Family Water Park, all within a pleasant stroll.

Luxurious Accommodations
Unwind in one of our 305 uniquely decorated rooms. Enjoy premium bedding, down comforters, and modern amenities, including LCD TVs and refrigerators, ensuring a restful stay.

Dining & Relaxation
Savor delicious meals at the River Room Restaurant or unwind with a drink at the bar. Take advantage of our exceptional recreational facilities, including an inviting indoor pool and sauna.

Don't miss out on this remarkable stay—book your experience at Best Western Plus Waterfront Hotel today!

Important information:

  • Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YQG

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 371 reviews
Cleanliness: 7.21
Service: 8.18
Location: 9.22
Room Quality: 8.17
Amenities: 8.2
Value for Money: 7.16
Food and Beverage: 7.71
Overall Experience: 8.18
L
Lider partner
4
Pros:

Air conditoning/heater was very noisy...
I called front desk, seemed the lady was rushed and wanted to cut off the conversation.
Property looks very dated and smells humid.

2025-10-11 via Nuitee
J
Johnny
10
Nice and restful place
Pros:

A quick one night to support friends event in nearby Detroit. Room, view, and location was terrific. Guest services were terrific. I left drivers license at desk and they quickly called me back. Everything first class.

2025-10-09 via Nuitee
R
Ryan
8
Pros:

Good

2025-10-09 via Nuitee
S
Steven
4
Pros:

Systems were down at the time of check-in, waited nearly an hour to get room. Cobwebs noticed in corners of windows. Otherwise OK, rooms could be updated.

2025-10-09 via Nuitee
J
Jenny
10
Pros:

Front desk staff were welcoming.
An brekkie included in the price would have been nice.

2025-10-07 via Nuitee
K
Kelly
10
Pros:

Hotel was well kept up and very clean!! No complaints

2025-10-07 via Nuitee
J
John family
10
Pros:

Great restaurant with exceptional cuisine offering view of Detroit skyline while dining.

2025-10-07 via Nuitee
C
Curlette partner
8
Pros:

Cleanliness and friendly staff

2025-10-06 via Nuitee
R
Ron
10
Pros:

The staff were very pleasant and made me feel welcome.

2025-10-06 via Nuitee
J
Joe partner
10
Pros:

beautiful riverside location highly recommend river view room, walking distance to parks and casino

2025-10-05 via Nuitee
N
Nicole family
8
Pros:

It was a lovely hotel, the staff were very accommodating.

2025-10-04 via Nuitee
L
Luc
6
Pros:

Hotel very well located, on the waterfront, the room had a beatiful view.
but we had problems with the oilet that did not flush all the time and the sink took minutes before emptying.
The hotel is old and would need renovations.

2025-10-04 via Nuitee
D
Dominic
10
Pros:

Hello
Another outstanding exoerience, at the Best Western, Riverside Drive, West.
The River Room Restaurant, on the second floor, offers 5 Star gourmet, fine dining, morning to late night. The view of the Detroit River, from my room, was beautiful!;!

2025-10-04 via Nuitee
S
Sabrina family
6
Pros:

overall, the room was is decent condition. the toilet was not anchored to the floor, actually moved.

2025-10-04 via Nuitee
N
Natisha family
10
Pros:

I loved the room and the view

2025-10-04 via Nuitee
J
John Koosje
10
Pros:

Everything good

2025-10-04 via Nuitee
M
Marcada partner
8
Pros:

Pros:Great location, excellent view, reasonable price.
Cons: breakfast not included in price, and mattress was to soft for our liking.

2025-10-04 via Nuitee
A
Alexis
6
Pros:

It was ok.

2025-10-01 via Nuitee
M
Mohammad Naseer
2
Pros:

Not bad

2025-10-01 via Nuitee
W
william family
10
Pros:

Staff were awesome very helpful

2025-09-30 via Nuitee