Hilton Jackson

Hotels
•
Hilton Hotels & Resorts
7.8 (643 reviews)
1001 East County Line Road , Jackson , US
+1 601-957-2800

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Room cleanliness issues
Outdated facilities

Categories

Cleanliness
7.01
Several reviews mention cleanliness issues including dirty rooms and unclean bathrooms.
Service
9.48
Consistently positive remarks about helpful staff, especially Nia.
Location
9.52
Great location noted in multiple reviews as a major advantage.
Room Quality
6.97
Several mentions of outdated rooms and poor condition.
Amenities
6.5
Limited amenities highlighted in multiple reviews.
Value for Money
7.96
Some reviews mention good deals, but others feel the value is lacking due to room conditions.
Food and Beverage
7.51
The breakfast cost is high relative to expectations.
Overall Experience
7.48
Mixed feelings with some positive aspects but many complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:06

Property Description

Convenient Location:
Located in the heart of Mississippi's capital city, the Hilton Jackson provides easy access to popular attractions and businesses, making it an ideal choice for both leisure and business travelers.

Exceptional Amenities:
Guests can enjoy complimentary services such as a 24-hour fitness center, two on-site restaurants, and a spacious courtyard swimming pool, ensuring a comfortable and convenient stay.

Nearby Attractions:
Explore the nearby Jackson Zoo, the Mississippi Sports Hall of Fame, and the Museum of Natural Science, all just minutes away from the hotel.

Experience the best of Mississippi at Hilton Jackson - book your stay now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAN

Location

Guest Reviews

7.8
Based on 643 reviews
Cleanliness: 7.01
Service: 9.48
Location: 9.52
Room Quality: 6.97
Amenities: 6.5
Value for Money: 7.96
Food and Beverage: 7.51
Overall Experience: 7.48
J
James • solo_traveller • us
10
Great service, staff was exceptional
Pros:

Excellent

Cons:

Nothing

2026-10-22 • via Nuitee
O
Odie • couple • us
1
2026-10-14 • via Nuitee
N
Noemi • solo_traveller • us
6
2026-10-13 • via Nuitee
S
Shaniqua • couple • us
6
Nice staff but it could use some updating.
Pros:

The property was in a great location and close to everything that I needed. They were accommodating to pets. It was clean and the rooms were comfortable.

Cons:

The first room had a gasoline smell so we switched rooms. Then our room keys wouldn’t work. On the day of checkout we couldn’t get back into our room because the room key or locked needed a serious update. We waited outside of our room for 10 minutes. Only one of the four elevators worked. The staff was nice and accommodating but this building needs a serious update to be a Hilton hotel.

2026-10-11 • via Nuitee
B
Brently • couple • us
10
It was good I’ll definitely stay again
Pros:

Everything

Cons:

Room wall was pilling

2026-10-10 • via Nuitee
R
Randy • couple • us
9
2026-10-09 • via Nuitee
W
Wesley • couple • us
9
2026-09-17 • via Nuitee
A
AlmaJ • solo_traveller • us
8
2026-09-02 • via Nuitee
R
Robert • couple • us
10
2026-08-31 • via Nuitee
M
Makedah • family_with_children • us
8
The room was clean and the beds were comfortable, its smells wonderful when you walk in. The hotel is just very outdated
Pros:

It was clean and location is great.

Cons:

Totally outdated. More of a vintage location if you ask me. The rooms are basic, zero technology.

2026-08-31 • via Nuitee
D
Damien • solo_traveller • es
7
2026-08-29 • via Nuitee
N
Noah • solo_traveller • us
10
2026-08-27 • via Nuitee
D
DeAudre • solo_traveller • us
1
The rooms are not worth the price.
Pros:

I did not like anything.

Cons:

The television was outdated and broken. The shower heads look like they haven’t been replaced since the building was built and the drainage sucked. The lamps and furniture are outdated.

2026-08-15 • via Nuitee
R
Rafael • solo_traveller • us
1
It's not worth the price they're asking.
Pros:

Staff

Cons:

The bed smelled horrible.

2026-08-14 • via Nuitee
N
Nitorious • couple • us
10
2026-08-14 • via Nuitee
S
Stacey • extended_group • us
5
Pros:

Property needs some upgrades. But,it is fair

Cons:

The 5th floor smells like weed farm and it was very strong. It’s was a nasty smell!

2026-08-10 • via Nuitee
D
Dorothy • solo_traveller • us
4
Pros:

Staff were nice.

Cons:

Our TV's picture tube was going out. Everything on the TV was blue. The common areas were warm/hot. We didn't get any water like the other occupants.

2026-08-10 • via Nuitee
R
Robert • couple • us
7
It has been years since my last stay at the Jackson Hilton. The hotel and rooms need renovation.
Pros:

Did not have breakfast at hotel.

2026-08-04 • via Nuitee
S
Snwire1 • Friends getaway • Joplin, Missouri
2
Poor Hilton
Pros:

Being a loyal Hilton customer who travels over half the year and I’ve seen a lot of poor hotels. This one is near the top. You walk in the lobby and it appears to be a very nice place. Then as you get on the elevator, you realize there’s only one elevator out of four working and the lines are long to get on that elevator and it takes forever I would never have chosen the 11th floor had I known there was only one elevator working. The air-conditioning in the room would not cool the room down the hotel appears to be falling apart with mold, peeling paper and trim that’s coming apart. Went to get some ice and there is no ice machine and the floors that do have an ice machine they don’t work. You have to I could go on and on, but I’m gonna keep it short. You can read the rest of the reviews. They’re all spot on. Hilton should be ashamed to have this branded as a Hilton. Would be better branded as a days inn. down to the front desk to get ice and there was a long line of people getting ice or trying to check in.

2026-08-03 • via Tripadvisor
A
Ashleigh • family_with_children • us
3
Pros:

Right off the highway and by places to eat

Cons:

Our room didn’t have ac, only one working elevator and pool was green

2026-08-03 • via Nuitee