Hilton Garden Inn Plymouth

Hotels
•
Hilton Garden Inn
7.2 (150 reviews)
14600 Sheldon Road , Plymouth , US
+1 508-830-0200

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Welcoming, attentive staff and excellent front-desk/breakfast team
Strong location near restaurants, stores and concert venue
Onsite cocktails and usable amenities (pool/gym/bar)
Several guests reported comfortable, clean and well-designed rooms
Cons:
Recurring maintenance and room-quality issues (stiff doors, holes, plumbing leaks, running toilets)
Cleanliness concerns: sticky floors, dusty cabinetry, carpets needing cleaning
Value complaints: expensive for condition, incidental holds and billing errors
Noise from neighboring guests reported in some stays; breakfast quality inconsistent

Categories

Cleanliness
5.5
Multiple guests reported sticky entry floors, dusty bathroom cabinets, carpeting needing cleaning and plumbing-related leaks causing wet floors; a few guests did call rooms 'spotless' but overall cleanliness concerns appear significant.
Service
9.4
Service is frequently praised: welcoming, attentive front-desk and breakfast staff (Angie, Marilyn) and several notes of excellent hospitality — balanced by a few incidents of billing/check-in incompetence.
Location
9.5
Consistently noted as a strength: great location for stores, restaurants and concert venue; one guest noted it was outside their desired area but still a 'gem'.
Room Quality
5.4
Multiple reports of dated rooms and maintenance problems (holes in bathroom wall, doors that won't close or are stiff, running toilets, water leaking from showers); some guests did describe well-appointed rooms, so quality is inconsistent.
Amenities
7.9
Onsite amenities such as cocktails, pool/gym/bar are present and appreciated by some; guests noted they didn’t always get to use them. Amenities are generally acceptable but not uniformly outstanding.
Value for Money
5.1
Several guests called the hotel expensive for its condition, reported unexpected incidental holds and billing issues (charged for food instead of comps), indicating weak value perception for some visitors.
Food and Beverage
6.3
Mixed feedback: breakfast quality was criticized by some (charged $25 for a poor meal) and there were coupon/charge mix-ups, yet breakfast staff and certain F&B interactions received strong praise.
Overall Experience
8.5
Overall impressions skew positive thanks to strong service and location and multiple excellent stays, but significant maintenance, cleanliness and billing issues created notable negative experiences for other guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Luxurious Stay in Plymouth, Michigan

Modern Amenities: Enjoy the convenience of in-room coffee makers, microwaves, and mini-refrigerators.

Stay Connected: Benefit from complimentary Wi-Fi and a fully-equipped 24-hour business center.

Dining Options: Indulge in delicious meals at the Great American Grill restaurant or opt for room service.

Book your stay at Hilton Garden Inn Plymouth for a perfect blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DTW

Location

Guest Reviews

7.2
Based on 150 reviews
Cleanliness: 5.5
Service: 9.4
Location: 9.5
Room Quality: 5.4
Amenities: 7.9
Value for Money: 5.1
Food and Beverage: 6.3
Overall Experience: 8.5
J
Janice • couple • us
10
Will return
Pros:

The lobby area was clean & comfortable. Onsite cocktails were a plus, staff was welcoming and easy to deal with..

Cons:

Outside the desired area but it turned out to be a gem in a great town!

2026-10-26 • via Nuitee
C
Connie • solo_traveller • us
3
It was ruined by the incompetence of the employees.
Pros:

Location

Cons:

My check in was not good. I was given a different price by a desk clerk the night before I was to check in. Then the hotel added another 50 for incidentals on the hold and they gave me a 25 dinner coupon and that got screwed up when they ended up charging me for the food instead of comping it. The desk clerk said Edwin was fixing it and it still hasn’t been fixed.

2026-10-24 • via Nuitee
S
STEPHEN • couple • us
10
very comfortable, great location to stores, restaurants, concert venue
Pros:

We went to a local concert and the hotel location was terrific. An amazing, clean, upscale hotel

2026-09-18 • via Nuitee
S
Sandra • solo_traveller • us
7
Pros:

Could not control the room temperature. Wake up call never came. Possible plumbing issue.

2026-09-13 • via Nuitee
A
Amanda • extended_group • us
8
2026-09-01 • via Nuitee
E
Eric • couple • us
10
Cons:

Front desk staff were efficient and pleasant.

2026-08-16 • via Nuitee
C
Carsten • solo_traveller • us
7
2026-08-15 • via Nuitee
S
sadler • couple • us
10
2026-07-20 • via Nuitee
K
Kimberlyh20232023 • Couples • Rancho Santa Margarita, California
2
Plumbing issues - dirty hotel
Pros:

We had to change rooms day 1 because the room door was so stiff (rubbing on floor) we could barely get it open. They have a plumbing issue- maintenance came up twice for a clogged toilet. The shower curtain is not wide enough and water leaks into the bathroom and room-this may explain why the flooring is loose in the bathroom. The entry floor is sticky and bathroom cabinets need dusting- we are Hilton gold members and can’t believe the condition of both rooms we had. The carpet in the hall needs a good cleaning.

2026-07-16 • via Tripadvisor
H
Horst • solo_traveller • de
3
Schlechter Service am Front Desk
Cons:

Ich habe immer noch keine Rechnung für meinen Aufenthalt erhalten.

2026-07-09 • via Nuitee
R
Rupert • solo_traveller • us
8
Excellent facilities, hospitality. Unfortunately some of the guests near our room were noisy even till early in the morn
Pros:

Very comfortable, great staff. Loved everything about the facility

Cons:

Noise from the neighbors all through the night.

2026-07-07 • via Nuitee
5
53Ruta_R • Family • Chicago, Illinois
6
2 nights for a family wedding
Pros:

Stayed at this hotel as it was suggested for a family wedding.
comfortable room ( I had a single king bed room)
Due to a tight wedding schedule, I did not have the opportunity to use the pool, gym, or the bar.
Located right off of the Sheldon rd exit on M-14, which made it easy to get to.

2026-07-06 • via Tripadvisor
Z
Z7455DDjn • Family
2
Bad
Pros:

Unfortunately this hotel needs a lot of improvement. The rooms are very old . There was a hole in the bathroom wall and water from the shower would leak out into the actual room every time anyone showered. We stayed three nights and requested room cleaning and no one ever cleaned the room. There are not enough workers. This place is like a 1980s Days Inn. Lastly, it is very expensive. Find a newer, less expensive hotel in the area.

2026-07-06 • via Tripadvisor
J
Joan • family_with_children • us
9
2026-07-03 • via Nuitee
M
madhavin2026 • Family
10
Top‑Tier Hospitality at Hilton
Pros:

I recently stayed at the Hilton and had an exceptional experience from start to finish. The staff was welcoming, attentive, and consistently went above and beyond to ensure a comfortable stay. My room was spotless, well-designed, and equipped with everything I needed for a relaxing visit. I also appreciated how smoothly the check‑in and check‑out process went. Overall, the Hilton delivered a perfect blend of comfort, cleanliness, and outstanding service. I highly recommend it to anyone looking for a reliable and enjoyable stay.

2026-06-30 • via Tripadvisor
S
Sajeev • extended_group • in
7
2026-06-30 • via Nuitee
R
RONALD • solo_traveller • us
10
2026-06-15 • via Nuitee
M
Marc • solo_traveller • us
9
Wonderful front desk staff and also had a great time with the breakfast crew, especially Angie and Marilyn. Overall my
Pros:

The hotel’s staff are attentive and excellent!

Cons:

Rooms are somewhat dated.

2026-06-03 • via Nuitee
C
Climber32296186492 • Family • Eastlake, Lake County, Ohio
2
Worst Hilton!
Pros:

Came in for an overnight with family. Doors wouldn't close properly(bathroom and main door to room). Toilet ran all night. Breakfast which we were charged $25.00 consisted of scrambled eggs and sausage.
Hotel needs updated also. With all the choices to stay, go elsewhere!

2026-05-27 • via Tripadvisor
S
Santwana • couple • us
6
2026-05-07 • via Nuitee