Hilton Garden Inn Rochester Downtown

Hotels
•
Hilton Garden Inn
8.5 (499 reviews)
225 South Broadway , Rochester , us
+1 507-285-1234

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly and helpful staff
Clean facilities
Cons:
Parking issues
Noise disturbances
Hard beds

Categories

Cleanliness
7.83
Some rooms had issues such as odors and stained carpets.
Service
9.3
Staff were described as friendly and helpful, contributing positively to the experience.
Location
9.34
Excellent location near Mayo Clinic and various amenities.
Room Quality
7.79
Reported issues with room comfort including hard beds and noise disturbances.
Amenities
8.32
Facilities were mentioned positively, though some amenities were lacking, such as breakfast options.
Value for Money
8.78
Overall a good value given the location and staff quality.
Food and Beverage
7.83
Breakfast options were noted as poor in some reviews.
Overall Experience
8.8
Generally positive experiences despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:55

Property Description

Convenient Amenities and Services

Connected to the Mayo Clinic via skywalk, Hilton Garden Inn Rochester Downtown offers a free shuttle service to the clinic and nearby hospitals. The hotel boasts an indoor pool, fitness centre, and a 24-hour business centre, ensuring guests have everything they need at their fingertips.

Delicious Dining Options

Start your day with a freshly prepared breakfast at the Great American Grill, and grab snacks or in-room meal options from the Pavilion Pantry. Whether you're in the mood for a hearty meal or a quick bite, the hotel has you covered.

Comfortable and Tech-Savvy Rooms

Relax in guestrooms and suites equipped with free high-speed internet, hospitality centers with microwaves, refrigerators, and coffee makers. Wind down by watching HBO channels or playing video games for ultimate relaxation.

Book your stay at Hilton Garden Inn Rochester Downtown for a seamless and enjoyable experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RST

Location

Guest Reviews

8.5
Based on 499 reviews
Cleanliness: 7.83
Service: 9.3
Location: 9.34
Room Quality: 7.79
Amenities: 8.32
Value for Money: 8.78
Food and Beverage: 7.83
Overall Experience: 8.8
S
Sherry • solo_traveller • us
5
ok place to stay ut definitely not worth the cost
Pros:

location, nice showers

Cons:

rooms, beds

2026-08-13 • via Nuitee
L
Ludlow • solo_traveller • us
10
2026-08-13 • via Nuitee
S
Steven • couple • us
1
Was a horrible experience and as a business traveler needing to go tom mayo for personal reasons it was the most disappo
Pros:

Location

Cons:

The building is centrally located for anyone needing to go to Mayo Clinic. The lobby looked nice enough but the photos booking shows are not representative of the current condition of the hotel. Our first room which we walked into and then right out of had significant stains on the carpeting. It was not just a small stain it was a 12 inch shape right next to the bed. The rest of the room was dilapidated and run down with missing furniture evident in our pictures. The furniture like the attached end table is clearly broken and falling off the wall. The bed was lumpy and sheets all wrinkled when we got to the second room. That room also had stained carpeting and broken windows. There was pounding music until midnight and the latch of the window was missing and could not seal the window shut. The noice was excessive and also noted by the front door desk who went outside and also heard it. They called the police which after an hour did nothing. I then was directed to call and I did two times with the same response. They will take a look.

2026-08-10 • via Nuitee
D
Debra • couple • us
8
Pros:

Connected to the skyway! Close to good restaurants.

2026-08-09 • via Nuitee
V
valeria marisel • couple • ar
10
Pros:

La ubicación y la amabilidad de las personas que trabajan en el hotel excelente

2026-08-08 • via Nuitee
S
Sells • solo_traveller • us
8
Food and relaxing
Pros:

Staff was very professional and provided help.

Cons:

We looked for room service in the room and found out through the staff there was room service. Providing room service menus in the rooms would be very beneficial for the customers. This would save time and benefit not only the customers but returning customers.

2026-07-21 • via Nuitee
J
Jennifer • extended_group • us
10
Pros:

The beds were very comfortable. Close to restaurants. Not to far of walk to Mayo Clinic for appointments.

2026-07-20 • via Nuitee
R
Richard • solo_traveller • us
10
Pros:

Comfortable room with fitted sheets.

2026-07-18 • via Nuitee
T
Trujillo • family_with_children • us
9
We had wonderful help, especially shuttle service when we most needed it to Mayo.
Cons:

Initially we were put in a room across the street from a very loud party that clearly wasn't ending soon. The staff very kindly allowed us to change rooms into a wonderfully quiet one on the other side of the hotel. So actually, we were very happy.

2026-07-18 • via Nuitee
C
ClaudioSS4 • family_with_children • us
8
short and sweet
Pros:

We did not have breakfast. Most places include a continental breakfast.

2026-07-16 • via Nuitee
S
Stephen • couple • us
8
2026-07-16 • via Nuitee
A
Adejoke • couple • us
6
Its was ok.
Pros:

Nice hotel. Location was central around everything. Room was nice

Cons:

Had to kill almost 8 spiders in the room. Complained to receptionist about this to see if they could clean. Went for an event came back with the room as is. No one came in to clean.

2026-07-13 • via Nuitee
D
David • couple • us
10
2026-07-12 • via Nuitee
B
Bonnie • couple • us
9
2026-07-05 • via Nuitee
L
Linda • couple • us
10
Love the staff. Keep up the good work
Pros:

The staff was very accommodating and friendly I stay there because of the staff and the complimentary ride to the Mayo Clinic.

Cons:

the rooms need an update. A mirror by the desk area would be great because it would allow hair and make up to be done there, Also extra hooks in the bathroom to hang towels, robes, etc.

2026-07-05 • via Nuitee
W
Whittenburg • couple • us
9
Pros:

Location to clinic

2026-07-03 • via Nuitee
J
Jamal • couple • us
8
2026-06-29 • via Nuitee
B
BRENDA • couple • mx
9
2026-06-29 • via Nuitee
B
Bobbi • family_with_children • us
10
Great Family Friendly Stay
Pros:

Our stay was great!

Cons:

Beds were a little too hard.

2026-06-29 • via Nuitee
J
John • solo_traveller • us
6
2026-06-28 • via Nuitee