DoubleTree by Hilton Hotel London Ontario

Terrible hotel all around. There was mold everywhere, mainly in our bathroom (which had no fan to put on when showering, so the steam makes the mold worse) and in the pool ceiling area. Probably the worst hotel either of us has seen in a long time.

I sent in this review already, but for some reason it never posted. In short, the moment we entered the lobby and was greeted by Ayoub, he set the stage for the rest of our stay.

He didn't know it when he upgraded our room to the executive suite, but my wife and I were celebrating our 28th wedding anniversary. London was a stop along the way. I booked late - berry berry bad husband! - so I was only able to book a room with double beds, so the upgrade was most excellent. We are very grateful for Ayoub's excellent service and for his generosity.

However, when I called the hotel a few nights before we arrived to add on the breakfasts etc. The woman who answered the phone was very terse, then she hung up - or, to be fair, we got cut off but that didn't seem plausible given I was at home with a strong signal and presumably, she was on a landline - I called back and she didn't apologize for us getting cut off mid-sentence. For the record, I was not at all rude nor did I make any demands; I was honestly just calling to add breakfast. She was very direct with me; I didn't feel like I was calling someone in the hospitality industry. It should be noted, it was clear she had an Indian accent, and as a brown guy but fully immersed in Canada for generations - we are Canadian - I've had this happen before with people who look like me and are from India. Some people are just not nice to their own kind. I have an idea why but that's another issue altogether. These people need to be trained properly so they deal with everyone in a professional manner. This is the Hilton, and at least in this part of our experience, it didn't feel like it. You need to hire more people like Ayoub, not because he upgraded us, but because he was professional and kind throughout.

Hockey tournament stay. Check in was quick - room was ready early. Hotel is clean, rooms are a little outdated. The restaurant and bar at the hotel close early, thankful for Uber Eats. The kids enjoyed the pool, needs a little renos. Parking at the hotel is pricey, $40/night. Public parking available across the street with SpotHero website. Would visit again.

Stayed at this hotel in late August. Hotel was fine, nice lobby and rooms were basic.

We went to use the fridge in our room and when we opened the cabinet the fridge was housed in we found vomit all over the inside of the cabinet and exterior of the fridge. Management came up and cleaned it but could not move us rooms - free breakfast was given and an apologies. Was told I would get follow up about compensation and never heard anything back.

To get out of the room we went down to the restaurant/bar to reset. Good staff, enjoyed a well deserved beer. When we used the bathroom outside the restaurant, we found someone had someone had opted to not use the toilet and instead had just used the floor instead. A large pile was just in the middle of the washroom by the sinks. It was enough for us to call it a day and couldn't believe this is what we were getting for a $300+ a night hotel.

If it hadn't been so late in the day I would have moved hotels. I definitely will not be back, have shared with out team manager for future booking as well.

Room was clean staff were friendly bed was comfy.

Friendly staff, nice lobby area. Our room smelt like a smokers room. Great downtown location

Front desk staff was fantastic and location was excellent effect for rbc event. There was gum stuck to the bedside table and the bathroom could have been cleaned better. Train and a/c unit were very noisy.

Great location. Valet easy to use.

Walkable to many restaurants and bars. Very clean and safe.

Newly renovated room and close ti downtown London.

Outdated room, funky smell

Staff was super accommodating, brought extra towels and checked in on us twice if we needed anything else .

I stayed one night for an alumni reunion. I loved the warm cookie. The only negative was I found the bed to be uncomfortable. Other than that, everything was great.

Very pleased with all services

I got a newly renovated room, the bathroom was very clean. However the rest of the room layout did not make sense. It felt empty, and we had to go through many doors to get to the main room.

Everything excellent

I stayed in lot of hotels but this one was my Worst and Horibble experience.
I've got painful backache because of poor bed. I think it was a spring bed.
Also everyhting looks so old, wear and tear. I didn't expect this from Hilton.

Great rooms

The service was prompt and staff were friendly. They had valet parking at about $39/day. Since they were just parking the car in a lot across the street, I think it would have been much better if they allocated us a spot and ability to park ourselves at a cheaper price. We had a nice clean room, very spacious with two bathrooms - one of which had hot water running only sometimes, for some reason. On my first night, I ordered Surf n' Turf from the onsite dining, Blake's. I asked for a medium rare steak but mine arrived so dry and overdone, it could have been burger meat from McDs without sauces to cover the mess. We thought this was a one-off since my husband's lamb stew was great but, the next day, we ordered breakfast and they forgot the fruit that was supposed to come with the meal. There were roads blocked for construction while we were there (we heard none from our room) but the area had some nice hidden gems within walkable distance: City Lights (excellent old bookstore), Attic Books (used books and curiosities), The Works Burger, Covent Garden Market.

The hotel was convenient for the convention centre. Checking into the hotel was easy & staff were very friendly. The hotel restaurant had good variety of food for dinner & live entertainment when I was there. The rooms were spacious & comfortable. There was a choice of a buffet breakfast or a la carte. Only downside was parking was outside vs underground.